Villa Herencia Hotel

The style

Nothing

the staff were very welcoming and knowledgeable. they had filtered water, ice and a microwave in the lobby and a fridge and microwave in my room.. There is a lovely roof top terrace perfect for a predinner glad of wine

La posizione e il design delle camere

la reception è aperta solo fino al pomeriggio, abbiamo per sbaglio lasciato le chiavi in camera e siamo dovuti andare a piedi in un altro hotel con loro associato per avere assistenza. La camera era rumorossima, accanto alla reception si sentivano tutti i rumori completamente priva di insonorizzazione

La ubicación es buena, con restaurantes y otros establecimientos cercanos. Las sábanas y las toallas se sentían muy frescas y limpias. La cama y las almohadas eran cómodas, y la ducha funcionaba muy bien.

personalmente, no lo consideraría un hotel en el sentido tradicional, funciona más como un guest house con servicios bastante limitados. Uno de los principales inconvenientes es el horario de atención al cliente, que es extremadamente reducido. Si llegas después de horario, debes realizar el check in por tu cuenta. Las instrucciones indican dónde encontrar las llaves, pero las llaves de las habitaciones no están claramente identificadas. Para recibir asistencia debes llamar a otro hotel asociado. Sin embargo, no hay un teléfono disponible para que los huéspedes puedan realizar esa llamada. Si eres turista, no tienes servicio móvil, no tienes un teléfono disponible o simplemente se te agota la batería, puedes encontrarte en una situación bastante complicada. También hay una cafetera dentro de la habitación, pero está guardada dentro de un armario donde no puede conectarse y no hay un espacio adecuado donde colocarla y utilizarla cómodamente. El lugar tiene aspectos positivos, pero necesita mejorar la asistencia al huésped.

Hotel muy bien ubicado y con unas instalaciones preciosas. La habitación era amplia y cómoda, con muchos detalles antiguos que le daban un encanto especial y la hacían muy acogedora. La cama era bastante cómoda y el aire acondicionado funcionaba perfectamente. En general, una estancia muy agradable.

Como aspectos mejorables, el agua de la ducha tenía muy poca presión y no llegaba a salir caliente. Además, la habitación tenía poca iluminación, incluso con todas las luces encendidas.

The old feeling is super nice and the place has a very nice vibe.

The service is very minimal

La ubicación, facilidad para hacer el check-in fuera de horario, terraza muy agradable y el personal fue muy amable.

Habitación sin luz, ducha sin presión, no hay posibilidad de desayunar en el hotel.

Arquitectura antigua

El personal solo está en la mañana , muchas hojas secas, regadas en la terraza , el jacuzzi siempre tapado , no invita a usarlo.

Location perfect

Small, dark room, no windows

La ubicación es muy buena.

Los precios para desayunar en San Juan son muy altos, tal vez considerar un convenio para desayunar a un precio mejor, pues ahí el costo de otros hoteles con desayuno son más favorables.

Cute, old colonial style. Great location in Old Town. The rooftop seemed pretty cool but I only went up to have a look. Ice machine and water on site. Just around the corner is a great spot to catch the sunset!

My room didn’t have any windows.

Very historic feel. Clean rooms!!

It’s beautiful & brilliant location for the old town. Staff aren’t there all the time, but the self check in worked well.

My room was in the ground floor & due to the nature of the building you could clearly hear people arriving & leaving. So quite loud.

La ubicación espectacular pegado a la catedral, los chicos de recepción malísimos

Pues no salía agua caliente de la ducha, pero como hace calor tampoco era mayor problema, por lo demás la habitación era muy cómoda

Central, clean, and beautiful building plus value for money compared to other lodgings in the area.

Our room was a bitbon the small side with no natural light unless we left the door open. Saying that it was great for our two night stay, any longer and we may have become irritated by this issue.

The location couldn’t be beat for exploring Old San Juan, and the building was charming and historic. Artwork was unique and interesting. The architectural details were outstanding - the ceiling in our room was taller than the room was wide, and featured open wood beams and a beautiful crystal chandelier. In-room coffee maker provided us with a big mug of tasty coffee. Roof-top deck had a hot tub, lots of seating and what appeared to be functional claw-foot bathtubs.

There was no staff after 4:00pm but they were helpful while there. Though bed linens were good, our bed could have been more comfortable.

Charming old property in old San Juan right near the waterfront

Vila Herencia is a wonderful place to stay in Old San Juan. It is very close to everything, but with the advantage of Being located on a quiet side street. No bars, no loud partying. This little hotel has so much authentic charm!

Nice area and really boutique

Really small room

Beautiful building!

The location is fabulous, close to the cathedral and great restaurants. We really enjoyed walking all around Old San Juan. We enjoyed being on the top floor with the patio and hot tub right there.

I was born and raised in Puerto Rico and spent many years of my life in Old San Juan. I went back to spend time in Old San Juan and chose the Villa Herencia for its location and charm. It felt like home. The furniture, simple but elegant environment, with a lot of old city history. The staff was kind and helpful. Very down to earth professional people. I love this place. I will be back soon. Thank you amigos. Victor

It was perfect for me.

La localización es inmejorable. Tranquila pero caminado dos pasos ves prácticamente todo viejo san juan.

Location

Old and many things in need of repair. Bed very hard. Microwave but no plates or cutlery.

l’emplacement parfait et au calme la beauté des chambres , du patio et de la déco

le manque de propreté, notamment des champignons d’humidité sur les murs

Personal y mi cuarto! Todo salió muy bien, me encantaría regresar aquí la próxima vez que quedo en San Juan

Perfect location in the heart of Old San Juan, close to May restaurants and bars.

A hangulata fantasztikus.

Charming ambiance and good location.

Great location and a charming ambiance, but the stay was far from comfortable. The room had no windows, was extremely small, and the noise from the water fountain was constant and disruptive. Overall, it felt very overpriced for what it offered.

Beautiful property, great location, clean with a beautiful veranda.

Bed was uncomfortable

No breakfast was served

The room was very small and the air conditioner dripped water on us while we slept.

Es un edificio precioso y bien ubicado. La terraza superior es muy agradable, y las cápsulas de café que te ponen son buenas.

El baño tiene un interruptor automático que resulta un poco incómodo. Es lo único que me parece mejorable.

la decoración del hotel y de la habitación y lo silencioso del sitio, solo se oía una cascada de agua

que llovió todos los días y no pudimos usar la bella terraza al aire libre

Beautiful and great location

Leaky and overpriced. Hard to bring bag upstairs

Staying at Villa Herencia was an experience in itself and a highlight of our visit to Old San Juan. From the moment we stepped in, we were enchanted. The old marble walkway led us past antique furnishings and into an open air courtyard complete with fountain and tropical plants. Stairs led to a lovely bougainvillea-laced rooftop terrace where we enjoyed listening to the frogs at night. Our room was appointed entirely in antiques. Updates have been made to accommodate today's expectations without compromising the historic integrity. The location is perfect for exploring Old San Juan and the staff is delightfully friendly. We felt immersed in history and would definitely stay again.

We loved it all! We are experienced travellers who enjoy adapting to an immersive experience. Others might wish the rooms were a bit larger and had more light from outside.

It was quite, clean, safe and spacious. Overall our experience was good

TV was difficult to navigate

Central location. Was greeted by wonderful staff at check in. The property holds all the style of Vejo San Juan. Will definitely be returning.

We stayed here for two nights and really enjoyed our stay. This small hotel is beautiful and the staff was very nice.

Smaller than what we expected the room, but still it was a lovely stay. Beautiful place.

Location and clean

La limitación del agua caliente

Unschlagbare Lage mitten in der Altstadt von San Juan! Vieles kann zu Fuß erkundet werden und es gibt gute Restaurants und Bars in unmittelbarer Nähe. Zur Info: wenn man an der Strand möchte, muss man sich allerdings ein Uber nehmen. Die Mitarbeiter waren super freundlich. Einrichtung unseres Zimmers war sehr schön, insbesondere die Terrasse direkt am Zimmer. Ich würde dort wieder übernachten.

Leider etwas in die Jahre gekommen...

The room has very unique atmosphere.

Beautiful place to stay.

Rooms were very clean and the location wa

Unique design, conformatble beds, clean guestroom, colonial style furniture that reflects the Old San Juan style. Perfect for newly weds or partners.

Property is in a great location. Walking distance to shops bars and restraunts but far enough to get peace and quiet.

Great location, AC works good and staff was friendly. The facilities were somewhat old and the rooftop didn’t look like in the pictures.

We didn’t get room service for the 2 nights we stayed. The rooftop not the cleanest

It’s so unique- the decor is lovely and eclectic, and the furniture are antiques, to match the setting. You can see whoever designed it put a lot of thought and care into it. The instructions to get there are very clear and no trouble getting in after hours. The staff were so friendly and accommodating the next day when we needed to store our luggage after checkout so we could explore old San Juan before heading onto our next adventure!

My husband and I stayed in the suite and it was wonderful! The sunroom in the middle of the suite as you walk in is stunning, and it’s right next to the Basilica Menor de San Juan Bautista. It was also walking distance to a lot of shops and restaurants, which was very convenient. However, there is no dedicated parking or elevator in the hotel so that may be something to keep in mind while staying upstairs in the suites. Regardless, this hotel is beautiful and I recommend staying here!

Beautiful design

Small toilets, if you have large guests it is likely they’ll clog up the drain

Lo céntrico que está

El hotel precioso, la ubicación excelente a una cuadra del malecon y a un paso de todos los lugares lindos de San Juan. El sistema y el trato de la gente espectacular

Todo me gustó

Hotel is conveniently located in a good area. I would say it’s not made for big and tall people. The staff was friendly and accommodating. The bad part was the water temperature in the shower. It was either cold or super hot that can easily burn your skin.

Exceptional property!

Not necessarily specific to the property but rather to Old San Juan in general, parking is a challenge. The Valet parking ($25/day) adjacent to The Convento is a 2 min walk from Villa Herencia but sometimes a challenge b/c there are limited spaces available.

If you like the vibe old san juan and renaissance, this is hotel for you, walkable to all the restaurants and bars, would not recommend renting a car because parking in old san juan is difficult. Quiet and clean hotel. The AC is strong as well, good for summer.

Great location - on a quiet street, near a good cafe (Cafe Caleta) and both Balleja and La Puntilla parking lots. Also very close to the main gate to walk along the wall. Clean hotel, friendly staff and clear check in/out instructions. Rooftop terrace great for a quiet dinner and jacuzzi.

Our room didn't have a window, so difficult to wake up in the morning, but knew that going in.

Great location

This was such a quaint, adorable, cozy and romantic spot in old San Juan! We absolutely loved our stay, it was quiet, incredibly comfortable and the rooftop terrace could not have been cuter!!!

It was amazing! The hotel is charming and unique! The location is perfect. I definitely recommend it to everyone!

Villa Herencia Hotel was a lovely spot for our stay—exactly what we needed. The location is perfect: tucked away from the busy main roads, yet just steps from everything in Old San Juan. It offers a peaceful escape with easy access to the city’s charm. The room itself was cozy and the bathroom was very clean, which we appreciated. That said, I do wish the room felt a bit more “finished.” The walls and ceilings had an intentionally raw, unfinished look that I assume is part of the aesthetic, but it didn’t fully land for me. It may appeal to others who enjoy that kind of rustic charm. Overall though, it’s a unique and comfortable place to stay, and I would absolutely recommend it to anyone looking for a boutique hotel experience in a prime location.

This hotel is an affordable alternative to the pricey neighboring hotels. It is absolutely PERFECT for a specific type of guest. The guest who doesn't mind the absence of a lobby, a pool, restaurants, etc. The staff was lovely. The room was absolutely BEAUTIFUL and large, with colonial-type decor that made me feel like I was a high-ranking general in the Puerto Rican armed forces in the 1700s. The bed was delicious, the AC was as cold as I wanted it to be, and the property was quiet. It's absolutely perfect for a lone traveler or a couple who simply need a beautiful and romantic place to stay. All the other amenities typical to hotels can be had within walking distance, as the hotel is located in the heart of Old San Juan. Highly recommend it!

Great place to stay the night if you’re partying.

Beautiful hidden gem. Staff was very accommodating during a power outage.

This property is beautiful and so castle-like I loved its charm although hidden it was worth it. Dinning, shopping, and club bars are all at a walkable distance. Only used Ubers to go to mall and T-Mobile District which are about a 15 minute ride. Room was well air conditioned as comfortable. A must stay. I will be referring to my friends and family. The best part is that we arrived early and could leave our luggage so that we can start exploring. We lucked out and got an early check in because our room was ready. There was a small fee but nothing bad, we got to rest and refresh after a 4 hour flight so it came in good time 👌💕😎

Small property. Request one of the roof top rooms, narrow stairway, but worth it. Manager was amazing and super helpful! No frills, but very romantic. We will stay there again!

It’s a beautiful and accommodating experience. It is close to everything in Old San Juan. The staff was very friendly and the hotel was peaceful. We really enjoyed our stay.

Love staying in Villa Herencia. Beautiful property. The staff was friendly and accommodating. It’s right in the heart of Old Juan. Would stay again.

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The aesthetics, the location, the charm, and the bed was really comfortable

TV was a little outdated and complicated to use

I would never stay here again. Toilet barely flushed. The room was advertised as suite… it wasn’t.

Villa Herencia Hotel was absolutely perfect! The location couldn’t be better—tucked away on a charming cobblestone street just steps from Old San Juan’s most iconic spots, restaurants, and historic sights. The atmosphere is magical, full of character and charm, with beautiful architecture and cozy, elegant touches throughout the property. Check-in was seamless and easy, and the staff was incredibly welcoming. I secretly planned a proposal during our stay, and the setting couldn’t have been more romantic. The rooftop and interior courtyards made for unforgettable moments—and the photos turned out stunning! This place truly made our trip unforgettable. Highly recommended for couples, special occasions, or anyone looking to experience the best of San Juan with style and comfort. We will definitely be coming back!

The king room with terrace was wonderful ! We felt like Puertoricans, we walked everywhere, we went to mass at the Catheral, got pina coladas, talked to the locals, ate authentic foods. Love walking distance to the fort and shops, grocery store and ports. Truly memorable for our 25 wedding anniversay ! Gracias to all the staff. Wish there would be free bottles of water in our room, it was super HOT out.

I loved the property, however there wasn't any parking available, and we didn't have access to bottled water. The rooms were cool but no adjustable thermostat. No breakfast options. However the hotel is absolutely beautiful and authentic.

Beautiful property, kind staff and easy check in. On a quiet street, and easy to walk charming Old San Juan. Would stay here again.