DoubleTree By Hilton Avanos Cappadocia

I really am glad to come and stay at this hotel and I recommend everyone to come. The workers were so smiley and caring towards us. It worths your money and time at same time which is rare for most of the hotels. They answered all of my questions immidately and were so helpful. They offered so many great activities and helped with reservations of the activities I wanted like horse riding and ATV tours. I'd come again and again if I ever have free time. With my wishes.

Renligt, roligt, imødekommende personale og lækre store renlige værelser

it was such a great and worth of my time. All the workers and etc were so carefull and thoughtfull. I defneyle would come again.

The hotel has been renovated. The Hilton privilege makes for a wonderful experience. A special thanks to the friendly staff as well.

I stayed as a guest here as part of my travels. Service was fast, food was exquisite and my stay in general was quiete enjoyable. Would recommend

Nada.

Era todo muy viejo y una cama muy incómoda

I didn’t stay at the hotel, but I used the spa services and everything was wonderful. The masseurs were very professional and skilled. You can comfortably enjoy the sauna, pool, and steam room. The staff were extremely attentive and welcoming. Mr. Ahmet took special care of us and gave detailed information about the spa packages. We chose the best package and had a truly relaxing and enjoyable time. The Turkish bath was also amazing. I am very satisfied with the service. Thank you!

Pleasant hotel but was quite busy. Room was comfortable with good views of the landscape. The hotel is not central to the tourist spots in Cappadocia so you need access to transportation to get around. Staff while polite were slow in the restaurant where breakfast was served - things like orange juice / water dispenser had not been filled as well as food dishes not topped up. Dinner buffet was good. Although did not have the time to use the outdoor pool - it did look very inviting.

Ankarada ramada otel temizliginden sonra temizlik vasat altı kaldı hem oda hem cevre ozensiz temizlik yapılmış kapali havuz ve jakuzu cok pisti su artık sarı olmuş harici iyiydi ama kimddn kaynakli bilemem ya sorumludan yada personelden temizlik cok kötüydü

Our experience with hotel was good front desk associates especially Berfin and yigit were supportive and helpful as Berfin arranged green tour of the areas to visit in Capaidisia and also she helped to arrange hotel transfer from Avanos to Hampton Antalya Airport. Recommended hotel to stay

My room was too small, didn’t look like a king bed. Shower wasn’t good either. Not worth the money

It was the right choice for us, prior to arriving staff was helpful and accommodating. They helped arrange all our tours and airport shuttle. The assistance was flawless from one shift to the next. Staff stayed in contact and kept us updated with any changes to our booked experiences. We whole heartedly appreciate Yildiz , Berfin, the rest of the front desk staff and house keeping staff for helping make our visit a memorable experience!! Thank you very much!

As a frequent Hilton traveler with high status, I'm sorry to report that this was the most disappointing Hilton stay I have ever encountered. When we arrived, the hotel smelled like sewage. The awful smell was persistent and prevalent throughout the hotel. No amount of fragrance deodorizing could cover the smell. The hotel restaurant was buzzing with flies, regardless of where we sat. The hotel was dirty. Maybe they have too many tour bus groups coming in and out of the hotel. Very disappointing.

We had a one night stay at the Doubletree Avanos. Overall, our experience was great. The staff was very attentive and was in direct communication since the reservation was made, offering airport transfer, tours, and anything that could make our stay better. I cannot say anything about the location, since we had tours that provided transportation, however, it felt a little bit apart from the city. The breakfast was good, but we felt more items could be included. Special thanks to Alpcem for his nice gesture to contact us when we left a valuable item in the room after check out, which he retrieved and kept for us at the front desk.

The AC was not working and the staff could not care despite reporting it multiple times and despite being a hilton gold member. Terrible service and not solution oriented. They could not resolve the problem after checking it multiple times. Secondly, the hotel Jacuzzi was not working and the staff had no idea why. Wifi was not working in the room as usual

2013 yılından beri 6-7 defa konakladığım oteldi. Fakat artık odaların yenilenmesinin gerektiği belli ediyor

I recently stayed at the DoubleTree by Hilton Avanos Cappadocia, expecting the standard level of safety and comfort typically associated with the Hilton brand. The hotel has a nice exterior and the bed was quite comfortable, which I appreciated. However, there were a few disappointments during my stay. The room felt a bit rundown and dated, which detracted from the overall comfort. More notably, the bathroom design is not very senior-friendly. The shower is located over a deep bathtub, which is quite slippery and can be dangerous for elderly guests or anyone with mobility issues. On top of that, the mixer and valve were not working well, making it hard to adjust the water temperature properly. While the hotel has potential and some strengths, it falls short in terms of maintenance and accessibility. I hope the management will consider updating the rooms and improving the bathroom setup to better align with Hilton’s usual standards.

Üzülerek yazıyorum Hilton double treee ye bu konaklama hiç yakışmadı malesef 1-Odadaki tavan çok basıktı 2-Lavoboda mahremiyet yoktu lavıboya pencere koymuşlar ve kapı sürgülüydü kitlenmiyordu :) 3-Gece 00:15 gibi oda kapımız 3-4 kere zorlandı zaten o saatten sonra bir gözümüz açık uyuduk. 4-Açık büfe kahvaltısı güzeldi çeşit vs fazlaydı Vs vs vs en özet olarak Hilton’a bu konaklama yakışmadı bu yazdığım yoruma göre karar sizin bir daha ben açıkçası çok Hilton’da kalmayı düşünmüyorum.

The location of the Hotel is very convenient and I must say that we did not know what to expect but when we arrived to the Hotel, we were met and welcome by Kadir who took care of us, offered us Turkish tea while our room was getting ready. The room, the breakfast, dinner were all amazing and the staff in general were so professional and showed consistency throughout our stay. Oguzhan took care of us as we dined in the restaurant and his services were impressive and he made sure that we enjoyed our dinner by suggesting dishes and drinks. I would 100%!recommend this hotel and I am looking forward to returning in the near future.

We stayed at the Hilton Avanos for four nights. And were very happy with the service and facilities The breakfast was a nice spread, with Turkish and continental fare The room was fine.. only point to note is that you need to step into the bathtub for a shower (might be a concern for people with mobility issues) Dinner at the hotel was great too.. good food and service Location-wise.. probably best suited if you have your own transport, or like to walk

They hotel location and service excellent especially ms Yildiz at Front Desk team she is amazing. Hope we can come back again with my family. The Room #1004 also great have bathtub and hot water wasthe best we can have after long journey need this kind of service and facilities when you traveling in Turkey.

The worst ever customer service I have experienced anywhere in the world in a Hilton branded double tree Totally disappointed The room's heating was extremely hot like an oven ,so developed migraine, the staff are unfriendly or rude or basically not trained to Hilton standards anywhere in the world Restaurant is awful especially the concierge at the dining restaurant,. The food was absolutely horrible ,tasteless ,the chilcken was like a hard board leather, none of the dishes with so many choices -all were horrible to taste After coming back from the optional hot air balloon experience which was running a bit late to drop off at this hotel,havingnontine to have breakfast in the breakfast room the manager in charge of the restaurant wouldn't even allow a cup of coffee or few snacks to take to the bus of Insight vacations and finally the Insight tour guide had to intervene for them to allow a cup of coffee to take on the bus and letting us starve without breakfast This the first time I've ever experienced such disgraceful and condemnable behaviour by Double Tree Hilton I would not recommend this hotel at all to stay The $163 dollar a night not ever worth considering for best customer service or food or ambience It's a terrible place to stay and it is fair way away from the hot air balloon launching site Totally an unpleasant experience at this hotel

Otel cok temizdi,mis gibi kokuyordu..kapali havuz isitilabilir .cocuklar daha cok yuzdugu icin bize soguk geldi.yemek secitliligi artirilabilir.

While touring Capadocia , The second night on this hotel, there was no tv service, when asked why, the answer was, there was no WiFi , therefore no tv, when in fact, there was WiFi????, other rooms from our group on 36 had tv service, they just refused to come and check.

Pros: -beautiful decorated rooms (clean and with comfortable beds) and common areas with lovely sweeping views. -good food at the breakfast and dinner buffets. Cons: -poor management practices: no free water, coffee or tea at dinner - the machines were there but covered up, to force people to buy these inexpensive beverages that are included with dinner at all other hotels. -air-perfuming machines outside of the elevators emitted overwhelmingly strong, unpleasant smells 24/7, almost enough to make you gag. - at breakfast, despite the huge breakfast crowds, the solitary omelette maker would always be just walking around the restaurant instead of being consistently behind the counter making omelettes. You’d have to track down a worker and beg them to send someone to make omelettes. By the time the omelette guy meandered back to his work station, there was a massive line of people all waiting for omelettes. There were a large number of workers just milling around the restaurant, but it seemed like none of them wanted to actually work. Why not have two workers making omelets, and one less worker wandering around? When you asked for anything, they acted mildly annoyed at whatever your request was for (for example, asking for water or a glass). And then the omelette guy didn’t speak English well enough to understand what people were ordering. A completely unnecessary problem!!! - Impossible to sleep well at night because the room was so hot. Despite the cold weather outside, the rooms were overwarmed and the thermostat was unresponsive to all attempts to lower it. The single window only opened about 1 inch, which did nothing to cool off the room. We went down to talk to management about it and they said that the ability to lower the temperature of the rooms was turned off centrally. He offered to turn our room’s A/C back on, and he did, but in the middle of the night someone turned it off centrally again. Really frustrating!!! This lovely-looking hotel could easily get consistent 5 star reviews, with just a few small changes, but apparently the management team doesn’t care about customer satisfaction, and is instead willing to alienate their clients to save just a few pennies.

Genel anlamda otel güzeldi ; fakat dikkatimi çeken havuz hiyejen kuralları pek uygulanmıyordu ; yemek seçenekleri azdı daha çeşitli ve daha özenli lezzetli olabilirdi ; konum güzel personel gayet iyi yardımcı ve güler yüzlü ; fakat otelin bir takım yenilenme işlemlerine tabi tutulması gerekiyor bazı aynalar paslı idi ve abajörler yertıktı ; Daha iyi olabilmesi için hafif dokunuşlar gerekmekte , Herşey için çok teşekkür ederiz .

Bestens!

Hersey çok Temiz, çok memnun kaldık. Odalar düzenli ve komforlu...Hizmet mükemmeldi. Biz aktifelerimize Double Tree (Hilton) üzerinden gercekleştirdik...sky dinner, balon, atv, Turlar, düzenli bir şekilde geçirdik.

Die Anlage ist in einem guten Zustand. Ich habe Halbpension gebucht. Die Auswahl viel eher klein aus.

Bu hizmet bu fiyata bizi hayrete düşürdü! Temiz, güler yüzlü çalışanlar, harika bir havuz! Harika geçen bir tatil! Tebrikler Hilton 👏

Her yıl memleket ziyaretinde bu oteli tercih ediyorum. Eskiden giriş yapılınca otomatik olarak cookie ikramı yapılırdı, giriş yaptığımız gün alamadık, sonradan da bu ikram yapılmadı. Kahvaltıdan kağıt bardakta kahve çıkarırken uyarı aldık?! Bu çok anlamsız geldi. Bu gibi sebeplerden dolayı puanım 3.

Kahvaltıda yumurta bile yoktu diye misafirlerim şikayet etti

Nothing

The staff so noise

Sorry nothing

Every single thing

Çok rahat ve konforluydu

Cleanliness

1. Language problem- no good english speaking staff 2. They are very moser for water- they give only half litre water per day per person & charge for extras 3. Spa starts at 12 noon & not before that

Facilities Overall v good

Room temperature was good and appropriately cold but felt a little chilli at Fajir time( early morning) Jacuzzis temperature and pool temperature could be hotter. One of the mattress was a bit tooo soft.

location was good and overall hotel was nice

the beds ( was king but they put 2 single together hence when sleeping in the middle there will be a fall in) and there were no English channels !

I did not like anything because Double Tree hotel is famous of customer welcome and always respect customer decision. Never focus to customer to stay. Staff is completely unprofessional. According to staff, customer is lier. We loss 240 euro because this behaviour.

Please explore local property rather then big name. Staff need seriously training

I like the gym, sauna and the staff service at the reception was awesome

The room interior needs improvement

Everything was fantastic. The room spray they used in their halls smelled so good. One funny incident that happened was when I called and asked for an iron and the guy came with a glass of Ayran (Turkish yoghurt drink).

Nothing negative! Keep up the good work!

The staff is very great, welcoming and informative even with limited english. They arranged all our activities with speed. Hotel is also well taken care of.

The cleaners did not pay attention to detail. Our bath was still not cleaned even after they have made our room.

location

the fridge and air con was not working but they fix it later .

Everything was good. It’s just property is little bit but far from the downtown Goerme

Fabulous pool. Location surrounded by hills and near Avanos an interesting town. Breakfast was very good. Staff very helpful. Nice rooms. Easy on site parking.

Nothing to dislike.

gutes Frühstück

Location. Quiet with views of mountains but close to the bustling town, pool was fantastic.. breakfast great.

Nothing to complain about.

The hotel was very clean, the reception need more hospitable people Like the other staff. The pool reception is great, especially the young Turkish Guy I believe his last name was Gul something. This pool has indoor and outdoor pools with Jacuzzi, Sauna, and Turkish bath which is much-needed after coming from activities in Goreme. I personally liked this location better than Cave hotels in Goreme because this hotel had fresh air but in Goreme, it's too dusty, dry, and hot. I could literally taste sand in my mouth when I was in Goreme. The activities agencies offer you Pick and Drop which is great.

This hotel is in Avanos which is 8km away and 15 minutes drive from Goreme which is a hub for activities in Cappadoccia. The dinner is 250TL per person and the breakfast is 200TL per person. You typically would need a taxi for everything if you're not eating at the hotel.

Excellent location, quiet, friendly staff

wir hatten eine Suit, diese war toll. Frühstück war leider enttäuschend. Zu weit vom Schuss. Göreme etc. nur mit dem Auto erreichbar.

everything was good except breakfast was not so good

breakfast

Resepsiyondaki kişiler oldukça yardımcı oldular. Odadaki çarşaflar cildimde kaşıntı yaptı. Temizlik kaynaklı mı yoksa kullanılan ürün kaynaklı mı bilmiyorum. Kahvaltı zayıftı.

Great stay, incredible breakfast and amenities. Very clean, and staff was great as well. Decor was unique, and fit well for the area. Nothing is in walking distance, but that was no problem for us, as we had a car.

Amazing hotel

Mükemmel bir kalite, herkese tavsiye ederim

Havlular lekeliydi, yastiklar inanilmaz rahatsiz cok ince. Otelde nefes almak haric her sey parali ornegin wifi :) otelin konumu gezilecek yerlere biraz uzakmis ama onun disinda memnun kaldik.

Check in check out işlemlerimizde resepsiyon göreclisi güler yüzlüydü, odamızda klimamız ısıtmıyordu bununla ilgili hemen yardımcı oldular fakat temizlik personelleri sabah koridorda sesli ve bağırarak konuşuyorlardı odaya ses gelecek kadar rahatsız etti, kahvaltı bölümünde garson Zehra hn konuşma ve üslubu ters ve kabaydı.Temizlik ve servis personelleri ile ilgili daha özenli olmanızda fayda var.Başta memnun olarak girdim fakat çıkarken bu durumdan dolayı idare eder seviyesinde kaldı.

Amazing 5 Star hotel in close proximity to all tourist sites near Cappadocia. Extremely friendly staff. Very clean and comfortable rooms. Very good buffet breakfast with a large selection. Great outdoor and indoor pools. Nice gardens.

Excellent hotel in one of the most exciting areas of Turkey. Service was nice, though not amazing. The bed was too soft - guess replacing the mattress would do only good

Good place clean the location is far to restaurants and another activity

Gayet guzel

Genel olarak gayet olumlu. Fakat yatak sagliksiz derecede yumusakti. Bu kalitede bir otelde ortopedik yatagi gectim ama daha kaliteli bir yatak olmasini beklerdim.

Serviceminded personale, gode faciliteter til fri benyttelse og god lokation

Merhaba , bu otele 3 yada 4. gidişim Genel olarak memnun kaldığım için geliyorum , fakat bu defa geldiğimde akşam yemeği özellikle sıcaklar çok kötü idi Doublee Tree by Hiltona yakışır bir akşam yemeği değildi bana göre , belki o gün orada düğünün yemekli oluşu ile ilgili idi ama , bende ailem ile gitmişim güzel bir hafta sonu tatili gecirmek ve özellikle açıf büfe yemek için , dediğim gibi maalesef sıcak yemekler kötü idi (ızgara köfte ve makarna pilav çok kötü idi)

Otel konumu güzel yalnız belediye ile işbirliği içerisinde çevre düzenlemesi yapılabilir.kapslkı havuz ile açık havuz arasında sürekli gidiş geliş var.havuzda hijyene dikkat edilmiyor.bone hiç görmedim.Havuz kenarında görevli de dahil ayakkabı ile geziliyor...Yemekler ve kahvaltı güzel.açık büfe güzel.

Odaların temizliği, resepsiyondan başlayarak personelin bilgi, ilgi ve insiyatif kullanması bizi çok memnun etti. Teşekkür ediyoruz...

Otel genel olarak gayet iyiydi, giriste cookie ikrami yaptilar, lezzetliydi. Kahvaltisinda peynirler haric her sey guzeldi, yatak biraz rahatsizdi 2 tane tek kisilik yatagi birlestirip cift kisilik hale getirmisler, yatarken rahatsiz etti. fiyat performans olarak tercih edilebilir, memnun kaldik

Very good hotel I recommend

It was a nice hotel, beautiful decorations but not much to do or see in the local area. Would only recommend a 3 day max stay.

great service from Anver- concierge even before i got there

Vasat bir otel. Temiz değil wifi çalışmıyor gece yarısı durmiyan makina sesleri..

Very pleasant stay and very good quality. Need a car as the center is at 15' walk

The hotel has a fabulous outdoor pool. The staff are generally very helpful. The rooms are quite decent. The hotel is a bit out of the way requiring longer taxi journies.

Friendly staff and good service. Thank you.

everything was good. but the wifi speed was very slow. we almost could not be on line.

quite, a little far from the city center

Great hotel in cappadcia. However bed is too soft. I don't like it.

Bathroom door had no locking device from inside!! On top of that, there was a window between bedroom and bathroom which was openable from bedroom only!! This led to a lot of embarrassment, insecurity and ridicule to a female while using the bathroom. Further, they refused to provide us a kitchen knife to cut some fruits and vegetables on the ground of security !!

For dinner, the customer relations at the hotel recommended a great fish restaurant in Avanos, and even made reservations and arrangement for transportation to and fro the restaurant and hotel. The breakfast buffet was great, with fresh honey comb and a lot of choices.