Sandman Signature Prince George Hotel

the toilette seat too low. the mattress too soft. chair placed in front of the heater. no USB port.

The staff

No continental breakfast for such a nice hotel

Location

Restaurant out of the way

Nicer than most other hotels in Prince George

Carpets in room smelled like spilled beer. Overall finishes starting to show wear.

The bed and pillow choice were excellent.

The AC in the room was set to a super cold level and it took time for it to warm up to be comfortable for sleeping.

Good location.

I had no issues with the property.

not much

staff not very friendly, room wasn't good value for money l.. outside was messy with garbage overflowing. left early and dodnt even stay the second night.

Customer service was great. I was in the suite with the jacuzzi tub and the room was excellent. Expensive, but not any more than a similar room someplace else. The restaurant connected to the hotel has very good food and excellent service.

the parking was a little challenging. It was very busy when I was there and I am in a pickup. The space between the rows of parking is tight. But that's not something they can do anything about! Just a side note. Everything else was great.

everything

The customer service was excellent Everything was explained

The room was very cold when I arrived

Fairly central

Room was not ready until after 330

Again it had easy access to everything we were looking for. Comfortable beds and room.

Could use an extra suitcase rack in the rooms. Had to use the table to hold one of our suitcases. That meant no table to use.

Convenient location for our travel.

Close to the venue we were at, and restaurants and shopping

Our room smelt very musty/unclean. No included breakfast. No one cleaned our room the second day.

Beds are great

The room is big and comfortable

Lack of breakfast options - just (maybe) the attached upscale restaurant.

Location was good

Beds seemed hard

Never had the breakfast. The location was great. All was great for our needs.

The remotes for the tv's didn't work very good, and the tv wifi didn't work very good also.

Clean comfortable close to the airport

The hotel used to be very nice, but maintenance has not kept up. Also out couch and ottoman were covered in stains. May have been from food, may have been from something else. We threw a blanket on there before we were brave enough to sit on it. They also used to have really good pillows...not anymore.

There wasn't a free breakfast with our booking.

The cleanliness of our room. Examples: a dirty sock was left behind by previous occupant, yellowish dried moisture from the bathroom left on the bathroom door, molding sealant in the bathtub, peeling paint from the baseboards. Also the bed was too soft for a comfortable sleep or for sitting on the edge

Not much foot traffic

Parking lot small

Clean

Not much parking space when the hotel is fully booked.

Comfort beds And easy access to food done hotels. Has access to some hush hush xxx raded services ie: exorts and party favors.

I was able to find my own entertainment but it was a pain in the ass to get

Pleasant place

Very noisy, people running the hallway alright, slamming doors all night.

Good

Good

location was good that is about the only good thing about this hotel

the hotel was dirty, bath room in are room was dirty, receptionist was rude and should not be working with people

Didn’t have any

Parking is tight

I liked the size of the room for the price I paid through booking.com.

The room was very run-down, with lots of damage, staining on carpet, scratches everywhere. This was not expected of a newer hotel.

All was good, the bathroom could have been a little more spotless but I’m very picky

Over all the room was comfortable and did not have to leave inn for dinner.Very good service at dinner good experience overall'

Room could use a little paint touch up in bathroom .

No breakfast. The hotel was fine, nothing extra special about it. We attended a family event in Prince George and it was a place to stay. We required two rooms which were located fairly close together as we had requested. We liked the bedding, especially the pillows.

We were three guests in one room. We were provided with towels for only two guests. And only two packages of coffee for the two nights we were there. I requested more coffee and they said they would send some up in an hour, which they did.

Location

Dated and worn rooms counters all marked felt dirty with hint of cigarette smoke they called it an up grade, if my wife was with me I would have left !

Took too long to check in, the sink drain got stuck down and had to wash my hands in bathtub

Location

Snow

Great staff

Price point was off by over $60.00

The pool and hot tub was disgusted. For the elevated amount you paid the pool should be impecable.

The Kitchen was down, there was no breakfast so that was disappointing.

The fan and heat wasn't great, too hot or too cold. The heavy drapes didn't close in the centre so I had to move a stool there to keep the curtains from letting light in, I don't like peaks of light when I'm trying to sleep in. It would be nice to have a black face cloth for makeup removal.

No food service was available for supper or breakfast. The pub was also closed for renovations. This was not noted on the booking website when I booked. Upsetting because I had eaten there before and liked it. Was literally the reason I chose this hotel.

Bed was too soft. Came away with a sore back.

That the restaurant was closed for renovations.

Great room

The lobby is very nice. Staff were very friendly although the room was quite small and a bit dark. It was still comfortable.

The air conditioner/heater was quite loud and the bed is more on the soft side than my preference.

Comfortable beds

No breakfast early on the weekend.

Easy to find Excellent staff Very clean

Lobby and downstairs area was nice for visiting.

Room was needing some upgrades.

Staff

Cleanliness and proper maintenance

good location. Good restaurant. large room. pleasant staff.

The suite I booked wasn’t available so we were given a regular room, which after talking with staff they changed us to another suite, they did give us food vouchers which was nice, but the room we were now in had a pull out bed, as the secondary option, not 2 main beds like the room I initially paid for, and when asking for extra pillows and blankets the staff only allowed us to have one blanket, and pillow, when 2 people were to be sleeping on the bed. Seemed like an easy ask that they were not accommodating for after the room I had booked with enough beds for everyone wasn’t available.

We found the pool and hot tub looking dirty so we didn’t use and my boy was disappointed

Great room & great staff. Room was clean & spacious. Bed was very comfortable. Staff at front desk were helpful, courteous and a pleasure to deal with. I'll be back.

Walkable to restaurants and shopping

excellent

Upgraded our room free of charge

I would like to give a huge shout out to the front desk lady named Ruchika. I told her it was our Anniversary tomorrow and when we came in with our luggage she had a little basket of goodies, and made us a hand made card.😊 Love our room, we stayed in a loft suite.

It was good

Shops nearby. Staff should be more cordial and friendly. The accommodation should include complimentary breakfast as the rate is quite high. The room should be serviced everyday.

We were room 118, which was fine. But it was right beside the front desk, the carpet in the room was crunchy on the feet. So we wore our shoes it felt very unclean and it was very stained also the shower head was broken, which led to it soaking the floor. Its a huge bummer. So we went to the hot tub, it was pretty run down, the shower head for the pool was so built upnwith calcium it barely sprayed and there was lots of mold through the tile on the tub. It worked in a pinch, but I did expect more for a Sandman Signature, and the price that comes with that

It was a rough day for me to begin with, driving 12 hours from Washington, close to 1000 km and barely ate without taking much break. I put check-in time at 3 pm but hell nah I definitely did not make it in time. Anyway, I arrived at 9.45 pm, sluggish and felt super tired. I walked in and was awed with Simran's exceptional service! He greeted me and asked me how I was doing. I told him all my journey driving from Washington to Prince George, barely eating, and felt super tired. Simran immediately let me know not to worry that he is going to take care of everything for me. I called earlier to request for a late check-out and the lady on the phone told me that can only be done in person by the front desk, and voila, Simran said that will happen. He asked me what time I'd like to leave and I let him know that id love to leave at 1 or 2 pm. Voila, Simran told me im good till 1 pm. I was super hungry and needed some food. I was looking for lounge or restaurant or maybe a bar with food options but i came in too late for anything to be opened. And again, Simran offered me some snacks from the lounge from the "VIP" club member only area. I grabbed an apple and a blueberry muffin. But turned out my fridge did not have any water at all but a bottle of wine on the table, and yet Simran, once again, offered me a bottled water. I then asked how much was the price of the wine because at that point I was super thirsty and there was no water to drink at all in the fridge. And Simran said don't worry about it, it is complimentary. I was like, "really? Are you sure??" And Simran was like, you had a long day, enjoy it and rest well. Let me tell you. I have been a diamond member for Marriot and Hilton (in fact I paid with Hilton card) and also a member for IHG and Hyatt World and very often travel around for business related, yet, I have never encountered sooo many complimentary services. Simran made it happen.

Anyway... For the room itself tho, excellent in everyway. Kitchen is very clean and neat with all the kitchenette in each drawer!! However, i was lowkey sad that they don't even have some packets of "salt and pepper" but they do have sugars! Yasss for my coffee in the morning. I kind of wish they have at least a small container of packets Salt and Pepper. That's it. Perfecto!

Loft room is excellent!

Clean rooms. But parking lot could use a good cleaning

The hotel was clean and up-to-date but the bathroom was not very well finished or re-finished (always the area that shows aging of a hotel.)

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