Rox Hotel Aberdeen by Compass Hospitality

It was a nice stay, however slight mix up at the desk, but quickly resolved. Room was nice and tidy, only one complain was there was a cigarette dout next to the kettle, however it was all clean, that was the only disappointment about the experience, so all in all a very nice stay.

Served a purpose. Clean with a big room

Great location within in a few minutes walk of the train station and right next to Union Street. With that comes noise however. It recommend asking for a room facing away from the street. Had an awful nights sleep due to drunks fighting and traffic. Not the fault of the hotel however. Room was clean but tired. Wall paper is torn and the carpet is stained, but I didn’t affect my stay. The bed was comfortable and clean and the bathroom was excellent. Lovely modern and hot shower with towels and toiletries provided. The only feedback that I can give that the hotel can change is the lighting situation. Having to have the huge ceiling light on at night is too much. Perhaps look at some ambient lighting / lamps. Also, not a single plug socket anywhere near the bed. I can’t understand why? The ones behind the beside tables are special round sockets and not useable. It would be so easy to change these! I use my phone as my alarm so need to charge it overnight. I thought it a bit mean that I wasn’t allowed my room when I arrived at 2:30pm too, given that the key cards for arriving guests were already done behind the desk. I’d been travelling all day and it would have been a nice gesture. I had to wait outside for 30 mins. All in all a pleasant stay and I’d be happy to stay here again without a problem and very reasonable on price too.

Awesome service

Fast smooth check in,nice clean room,value for money and handy area for an overnight stay

Staff were efficient and helpful. Good central location and competitive price. However, for a 4* hotel, it is very run down. Curtains in the room faling down, old decor, tired looking. All a bit stale. Breakfast was decent, but no hot plates to keep cooked breakfast warm, so expect it to be luke warm or cold.

I am writing to formally raise a complaint regarding the significant decline in the ROX hotel, I have stayed at the hotel in the past (pre covid) on numerous occasions and it was always my go to hotel. But unfortunately my stay on Friday, 29th August. I was extremely disappointed with the condition of the hotel, on arrival we were told the the bar was closed and room keys were un available, the overall cleanliness was unacceptable. The room also had a strong damp smell, and the landing had a strong smell of cannabis. In addition, the shower in our room was broken, and the door locks were not functioning, meaning we did not have keys and had to rely on hotel reception staff to escort us every time we needed access. These issues caused significant inconvenience and raised serious safety and privacy concerns. I would like to note that the manager was lovely and welcoming, and we appreciated their efforts during our stay. Since our stay, I have experienced itching and discomfort, which I believe may be related to the room conditions. This experience was far below the standard I expected, especially given the hotel’s previous reputation and 4 star rating I did not raise the issues during my stay as I was unwell, but I feel it is important to formally bring them to your attention. I request a response regarding how the hotel intends to address these problems and any compensation or remedial action you consider appropriate. I look forward to your prompt response. Kind regards

Entrance and reception were very pleasant although an issue with room key meant a trip back to reception. I had paid or breakfast and disappointed with the offer. Not worth the additional charge which was a rather poor continental selection. I’d wouldn’t have again but thought the room was good value.

Clean and lovely staff but a little run down in places. Windows dirty but it didn’t matter because the view wasn’t great. The 1st room we were offered we were told not to shut the toilet door or we would be locked in so we opted for another room. The staff were very friendly and so helpful so can’t fault that at all. Location is perfect for a city break.

Room is hotter than death. Aircon unit doesn't blow cold air and there is no opening window. Clearly an ongoing issue as there is a fan in the room. The room was clearly built and setup to a high standard but not maintained as the bathroom walls are chipped and gouged.

Good for the price, beautiful building but feels run down. Bed was too soft for me and the windows do not open so very stuffy even with the AC on.

The entrance was uninspiring but once inside the two security doors the interior was fine. The bedroom was spacious, reasonably equipped with a large bathroom and good shower. Unfortunately two of the light shades were badly damaged and there was a hole in the bathroom wall where the toilet roll holder used to be. Only continental breakfast (okay) no real bar or restaurant available. The outside areas would have been nice if they had been weed free and clean. The photos on line bear no resemblance to reality - this is currently a tired three star hotel in a great location.

This property is not great, everything was broken, it was not clean, but the staff and service were wonderful.

Fine for one night stay

The carpet in the room was stained and dirty. The television didn't work. The fixtures in the bathroom were loose, some broken. There was no way to get into the hotel except walking up 10 stairs with a very heavy suitcase. Actually, that's not true. To leave the hotel, I asked if there was a way out without the stairs. The kind receptionist took me out a staff-only door which was a filthy, smelly alley. Finally, I left a piece of sentimental jewelry in the room, notified Reception and asked for its return. The receptionist said Housekeeping had left (it was 2 pm) but she said she herself would follow up and call me back. I then emailed the hotel confirming my call and advising of the lost jewelry. Two days later, I've still not heard anything. Pretty sure my jewelry was taken. Do not stay here.

Staff was great, went above and beyond on an issue I brought up in passing. Very spacious room and comfy bed.

Great stay at the Rox Hotel, room was immaculate, WiFi brilliant and staff all very friendly, looking forward to staying there again.

Lovely Staff but the hotel is situated in a run down area. I need to get a hotel near the railway station and this fits the bill. The staff’s friendliness and helpfulness will ensure I return.

Accessibility to city centre

The staff are superb! Nothing is too much trouble and they genuinely care that your stay meets your satisfaction. Be aware however that there are no restaurant or bar facilities and that a cooked breakfast is not available - continental only.

Staff were welcoming. Decor in poor condition Bedding did not very clean. Continental breakfast reasonable selection

I had a wonderful stay in the hotel and had s good view of the port from my window.

Very good

Late booking this. Great price and hotel seems nice enough. Lacking any atmosphere, I know this hotel has new owners however it could be made great. Room cold on arrival though with no heating on. Hotel has real potential but seemed very quiet despite the spectra festival.

Booked a suite but it was more of a family room split in half. No fridge. Pillows rubbish. Awake most of the night with what I’m assuming was plumbing problems. The noice from the pipes was horrendous.

The staff are outstanding - especially Andreia! Please be aware that the booking apps all advertise a bar and restaurant - they are closed - you will have to seek an evening meal/drinks elsewhere. Breakfast is continental only and is basic but good - no hot food.

Impressed with check in. Very kind and helpful.

Reception staff were extremely helpful. We had a very pleasant stay.

Very friendly and helpful receptionist. Borrowed their iron and ironing board and it worked great!

Booked last minute superior double for one night stay. Given Room 102, bathroom handle off, lock and toilet seat hanging off. Curtain hanging off rail. Pillowcase was labelled as a laundry bag and didnt cover the pillow. On plus side guy at reception very nice andchelpful when asked for change of room. Given 502 suite with harbour view, different altogether and enjoyed our stay. Warm clean very comfortable bed. Lovely moder clean bathroom. Cant comment on breakfast as didnt book for.

The room was covered in mould, no pillowcases on yellow, stained pillows, two single beds pushed up against the wall with no headboard, bathroom walls had dirt running down them, shower screen dirty. Nothing like the picture that was shown for the type of room I booked. After complaining I was moved to a suite which was much better but not what I’d expect from a 4 star hotel. Still no pillowcases on dirty pillows, bathroom mirror dirty, no remote for tv. Reception staff was friendly and helpful.

This used to be a fantastic and very superior hotel, however my impression from this visit was that the maintenance and upkeep of the hotel has been ignored and it is now a shadow of its former self. From my experience I say this because: Given pillow cases at checkin as insufficient staff to finish this during they day Light bulb not working in room One window blind in room not working Cracked plug socket Carpet and desk looking worn and well used Shower head had a number of blocked nozzles and loose loo roll holder The staff were very good though and took a genuine interest when I checked out and reported the light and blind,

Decent hotel for the price paid. It is starting to look a bit dated now but good value for the price paid.

We had a double superior room booked, was a bit surprised to see two single beds made up together to illustrate this. We got moved to a better room, albeit a double bed room, but we won’t be staying there anymore

I have mixed feelings about this hotel. It is conveniently located in the town centre. The staff at the reception are all very friendly and always make an effort to assist. However, the overall condition of the hotel falls well below the standard expected of a 4-star hotel. During my 6-night stay at the Rox, I encountered several issues. On the day of my arrival, I discovered that the safe deposit box in my room was not functioning. Despite the reception's attempt to fix it, it was unsuccessful. Eventually, they provided me with another functioning safe deposit box. The following day, the hotel's internet stopped working, and it remained that way for a full 24 hours. Although the issue was eventually identified, I continued to experience internet connectivity problems in my room. They eventually provided me with the password for the staff network, which allowed me to connect. From the moment I arrived, two lights in my room had never worked. Despite multiple requests for bulb replacements, they were not able to provide the suitable light bulbs. Worse still, the heater in my room stopped working on the second last day of my stay. I reported the issue in the morning, and they suggested changing my room. However, when I entered the new room, another customer was staying inside! It turned out that there were some mistakes in the system that caused the mix-up. These consecutive incidents reminded me of the comedic situations depicted in the TV show "Fawlty Towers."

First and last time i will stay at this hotel the room was dirty clearly the house keepers dont do there job there was no lights working in the room blinds coming off the window when we asked for our room to be changed we got told there were no other rooms available yet you could go online and book a room ( mmm someone was telling lies ) they had to take light bulbs from other areas of the hotel to put into our room as there were no other available light bulbs the receptionist was the one who then had to come up and try rectify the job of a house keeper the hotel is just a shambles totally not worth the money that was charged for the room

Parked up in Union Square. Short walk to hotel. The room was amazing, comfy and clean. great decor, I didnt have breakfast. since i was out to paint the town

We booked 2 rooms, on arrival discovered there was one room on first floor & another on 4th floor. We did raise our disappointment at this with reception, but the response we got was " they are both the same kind of rooms" & couldnt move us closer. Trying to find our room wasn't the easiest, not well signposted & corridors everywhere. Not much help/direction from reception, other than "the lift is round there". Eventually we found our room (406), the electric blinds on inlaying roof did not work!! Not much power in the shower either. Continental breakfast,had usual choices,coffee machine was broken, so had a thermos pot with luke warm water or coffee in. Not another soul in the place. Very disappointed, wouldnt stay again

Room was dreadful, bashed woodwork, lighting and furniture. Carpet and walls filthy, could not have stayed and asked to be moved. New room was marginally better but no hot water in the morning to shower! Would definitely never stay in this hotel again and would not recommend it to anyone. Really very disappointed.

Hotel was disappointing. Room and facilities dated, dusty and in need of an overhaul. Floors in communal areas unclean as was the lift. Breakfast awful. We didn’t eat, got the feeling the food wasn’t very fresh. Would not return again.

Nice hotel in good central location. Room was generally clean but don’t look to closely and bedding had a big hole in it . T.V did not work and was told someone was coming out to fix it ( no station reception) but that did not happen ) I would stay there again but not at a premium .

I stayed 2 nights after a 16 hour journey to get there. I was offered the opportunity to checkout and credited £25 for the inconvenience of having no hot water for both nights, due to their boiler blowing. The room was grubby with marks all over the walls and carpets, mould and grime around the shower and a strange stain on the throw for the bed. Staff were lovely but working with some exceptional circumstances this week.

There was no hot water over the 2 day stay, when we complained we were told that they had been working on it for 2 weeks. They should not have taken bookings with no hot water.

Please ignore the online pictures of this Hotel it is nothing like how it portrays itself. The room was shabby and there was no hot water for a shower. I asked at at the repception and was informed that the boiler had been turned on and it would take 15-20mins for the boiler to heat, I hadnt time to wait as I was working and had to leave. Sorry but this Hotel is by far the worst experience I have had in a long time.

I booked a Junior Suite which was advertised as being a large room with a sofa seating area. Having stopped at this hotel 6 years ago that is what I expected. When i arrived in the room it was no bigger than a lot of average business hotel rooms and there wasn't even a chair in the room. I had to ask reception who brought up a small desk chair which wasn't the most comfortable to sit on after a day out. The toilet seat was broken and the sink plug system was broken as the plug itself was missing. Very disappointing to say that it advertised itself on Expedia as a Junior Suite. I have had more facilities in business hotels in the past. Unfortunately I will not be returning to the Rox Hotel in the future.

This has to be one of the worst hotels we ever stayed. There was no water in the room, unclean bathroom, a lots of small cordidors with no lift , dirty windows and taps that are not closing properly. Well Below average !

Arrived for a two night stay and for the first night and morning, I only had cold water. The room is very tired with damaged furnishing and housekeeping weren't on top of replenishing bathroom items. It seems like the rooms have had a hard life and are in desperate need of an upgrade.

Staff and hotel where great. Only thing, no milk for coffee in the room

no toilet paper no kettle have to ask for one

Overnight stay friendly staff lovely breakfast comfy bed what else do you need, would stay again

Conveniently located in the city and close to the train station. The staff were very kind and the hotel was clean

Good is the best word for it. It’s not epic, but it’s not poor. It was clean, tidy, modern enough and the staff were efficient. The price could have been a bit cheaper for what it is, but the location is so central it helps justify the cost.

Lack of convenient parking was an issue and no driveway or pull-in area to unload/load luggage. The location was a surprising plus. Having no prior knowledge of the area, we were genuinely surprised and appreciative of the historical significance of Aberdeen. Be sure to visit the Maritime Museum just a 5 minute walk from the hotel. We will be back.

So a return to the Rox after a few years away. The hotel is still a pleasant place to stay, the room a good size and clean. However for a working visit a 7:30 breakfast service needs to be fully set up at 7:30, for folk to get to work for 8:00 or 8:30, and it was a bit behind the curve today. This is a timing challenge, the eggs benedict were lovely.

Never 4 stars worthy. Maybe 2.5 at best. Lovely helpful and friendly staff. Breakfast basic and bathroom dirty. Mould on shower curtain which was stuck together - mould on wall above taps. Dirty floor, empty tissue box. Hotel quite dated

Not good

The toilet seat was loose!i had to buy antibac wipes to clean surfaces as some were coated in dust!Didnt want to complain as it made me anxious so never said anything!breakfast starts at 8am we went at 8.15 and no staff there and the breakfast wasnt set up!Didnt get breakfast as had places to be!the location is good and the bed was comfortable and we appreciated the air con and overall had a good nights sleep!i dont understand how the room was so dusty as if it hadnt been dusted in months ,the phoned was coated.I have pictures if required

Breakfast not until 7.30 rather than 7am as on Expedia and minimal available. Bar not open. No hairdryer and staff unable to bring one. Used vapes in drawer. Staff pleasant enough and good location.

Hotel in great location, staff very friendly and helpful. Stayed in a standard double room which was huge! Room however was showing signs of quite a bit of wear and tear. Cleaning could be improved a bit, cobweb hanging from ceiling light, bits on the carpet that hadn’t been hoovered, false eyelashes left in bathroom bin from previous customer. Had a cooked veggie breakfast which was cooked to order and ok, but took a very long time to arrive.

If I return I will stay there again

Staff at reception were very helpful and friendly. Breakfast are was dirt, and food was not great. Way better to go for breakfast to some of the local caffes. Bathroom could be cleaner

The hotel is situated well for shopping, there is pubs either side of the entrance but no noise or disturbance that we encountered. Its handy for an easy walk to train or bus stations. The staff were really nice and helpful, apologetic when our room was not ready on our arrival. The room itself was clean and spacious, there was a safe but this was locked. Plenty storage space. The bed was comfortable but OMG the pillows were so useless, far too soft looked like the stuffing had been taken out. The only other gripe was the lack of any view and that the room was dark, we were only staying overnight but had i stayed longer i would have asked for another room.

Booked as it said 4 stairs and nice pictures of rooms on the site. This was maybe years ago! The rooms needs refurbishment. Room -dark and it was this odd one with roof windows so no view at all -covered with bird increments /I know it is city of seagulls/ but it affects overall experience/ -carpet have not seen vacuum cleaner for while. - 2 big stains on the walls Bed - everybody knows that the pilows for decor are never cleaned so that I always put on side and the 1 pillow for person to sleep - despite folding it did not provide enough comfort to rest head. Just flat pillow. No headboard for the bed. So literally nothing else than wall provide you support to watch the TV. Bathroom was partially the only thing what I liked except the shower drain which was opened.No holder for shampoo. It was just metal ring which did not fit with size of provided shampoo bottles. I pressumed they changed brand of supplier of these products and therefore it does not fit anymore. The small bottles - one was half used and we had twice body lotion. That means somebody let it there. It should be always uniformed if you label hotel as 4 stars. Lastly towels different way rolled up. 2 spare ones in cupboard - first had stain not sure what it was and second holes. Service from the team was good You can borrow iron and the board - worth to occasionally wash that board cover. It was stained. I would not iron a white shirt on it. Staff booked us taxi.

Convenient location for city centre, but if you're a light sleeper, make sure your room doesn't look onto Market Street. Bars next door meant a lot of noise until the small hours and then busy with traffic from 5am.

Nice clean room

Staff were very helpful and friendly. Room wasnt the nicest. Pillow was all stained but did get clean ones when we asked for more. Glasses in room were filthy. Shower head was broken so couldnt get a proper wash.

Comfortable enough but not that clean and a poor breakfast.

My room was never serviced for a three night stay

arriving in the evening in temperatures of minus 5 to find no heating on in the room. Took a shower to heat up- shower drain blocked and tray filling up with water. had to leave heating on overnight which was clunky and noisy so interrupted sleep- this is never a 4* hotel

Very central and comfortable

Dated, faulty shower and TV.

Staff very helpful hotel very clean room excellent

Small room

We stayed in the junior suite. Nice room but lacking a few touches such as a fridge, iron & ironing board and a decent coffee tray. You expect a bit more in a suite.

Very relaxing atmosphere and pleasant staff. Spacious surroundings.

Was really nice, had issue with the shower bracket not fixed correctly so showerhead kept falling down , which is the only fault to mention , apart from that was excellent

Good location, comfortable room with good light. Wifi did not work when we were there.

Hotel clean and in good location. Comfy bed. Only issue was room was very warm, window could not be opened and air conditioning didn’t really cut it.

good central hotel, staff very helpful, room clean and tidy

Everything was good, toilet in our room needs some touching up but pleased and will stay again..

Excellent service with friendly helpful staff

Close to a nice selection of bars, restaurants, cinema and shopping. The hotel is funky, retro and very reasonably priced.

Staff were friendly and the room was large and very nice.

Room was nice but very noisy. There was a function on until after 1am and we could hear the music really loud in our room!

Nice room, good facilities, clean, good customer service. The only downside was the breakfast, which was pretty unappealing.

Really enjoyed my stay at Rox hotel, hotel staff very friendly and helpful

I book the Rox hotel as a gift for my boyfriend for a weekend away from the madness! I cannot fault the hotel 1 bit. If you want a weekend of luxury the Rox hotel is definitely that!! It was clean and comfortable. The rooms are abit warm when you first get there but once the air conditioning has been on a while it soon cools down. The bathroom facilities were top of the range and the shower was to die to for! I’d absolutely stay again at the Rox Hotel it made for a weekend to remember

Ideal location and excellent value for money

Great Room, Great Location, General Décor a bit strange, but location made up for any negatives.

We really enjoyed our stay in the ROX. It is true, if you didn't venture in from the street you wouldn't ever find this hidden gem. It is a modern style hotel but unfortunately shows signs of very minor maintenance required on wall paper in the halls. Our room was spot on, clean, modern and comfy. My only gripe and this isn't the hotels fault is the bin lorries emptying glass early on a Sunday morning. The noise woke me up and it usually takes a bomb to do that! Breakfast was also good, special order poached eggs were perfect. Would we stay in the ROX again? Of course we will 🤗

hotel was good for downtown, but there are stairs when you arrive at front door, which are a bit awkward when you have a large suitcase. Once you are through reception area, there are elevators, but to get to reception, you have to climb some steps. Would be nice if there was someone watching to help you. Breakfast was great and coffee the best!

Have stayed in Rox before and was very pleased. Equally happy on this occasion

Last minute booking but really nice hotel. Got there late and left early.

Very happy

Nice hotel and great location. Only down side is people upstairs were noisy when walking about and u could hear nearly every thing from other rooms

We enjoyed our 2-night stay. We parked in the Shiprow NCP carpark and got a voucher from the hotel for reduced parking fees. It was a short walk from the carpark to the hotel. The staff were all very pleasant, polite and helpful. The room was nicely decorated, clean, quiet and comfortable. We had a made-to-order breakfast the first morning and the hot buffet was open the second morning (I suppose it depends how busy the hotel is); both were very good. Wifi is free. The hotel is well situated for shopping, restaurants, bars and cinemas. We will stay there again.

Staff were very pleasant, breakfast awful! Room was very nice after we complained about out first room as we were given a standard double rather than executive which we had paid for!

I chose this hotel based on internet recommendations and it wasn't until I arrived I realised I had been past many times and hadn't given it a second thought, because the street entrance doesn't convey any of the quality to be found once inside. I would recommend a stay here based on its quality, location and size of even the single rooms.

The room was stuffy....no window could open to the outside...the only air was from an airconditioner! Noisy beyond belief.....band noise coming up from below. Restaurant closed at 9pm on a Saturday! Not great!

A agreable stay in this nice and clean hotel. The breakfeast is great. The place is well maintained. Nice rooms.