Brentwood Aberdeen City Centre near Union Street

The place was fine, clean, just a little out of the way. The staff was very very. I’ve tho. The code provided to me did not work the first time and there were a lot of stairs to get to and then back to the reception with my vags. The front desk person was very kind tho and helped promptly.

Our room was

There were only the bare necessities but that was natural due to the low price. For instance, there was a coffee pot, but no coffee or tea, which was kind of funny. However, the staff were very nice.

Only thing was no cup so you could make a drink ,no tea or coffee supplied .

Older property that is convenient

The bathroom was disgusting, mould on the walls - no shower mat (despite a sign saying to use one), so it was a slip hazard when climbing in / out of the bath to get a shower. There was a very strong smell of curry when you enter the hotel. Overall, whilst admittedly very cheap - it is not somewhere I would return to. I would rather pay a bit more and feel “clean” when I leave.

Do not stop at this hotel it’s shocking !!! Old dirty staff useless no parking

Room was clean but the hotel and its furniture are old, confort is basic

The hotel was pricey, but that was because of Offshore Europe. However, I hadn't realised how much the Brentwood had decayed since I last visited (many years ago). This is not a pleasant hotel - it's in urgent need of refurbishment; the building, it's contents, and its cleanliness are a far cry from anything I would consider acceptable. Fellow customers were noisy, sitting in corridors, and looking like they had been placed there by the authorities (perhaps they had). All-in-all not a nice experience and I won't be staying again. Sorry.

The shower didn’t work properly, only had luke warm water, there was also no pressure. There was the old pillow sheets left on the floor from previous. The ironing board was broken

Staff helpful and friendly. Room however was not very nice . Bed uncomfortable , wallpaper hanging off wall, holes in wall , no tea and coffee in room, shower mouldy at bottom. Breakfast was very nice Hotel is just very dated

Absolutely disgusting. I had stayed at the Brentwood a few years back and it was fine - had no complaints. On this occasion I was appalled at the lack of cleanliness and services provided with my 4 night stay. The floor was filthy, had never seen a brush or mop in a very long time. As a result, my bed was full or dirt and dust from what was being picked up on my feet. There was no house keeping provided my entire stay, thankfully i had 2 towels to use but I had hoped the bedsheets may have been changed due to the filth form the floor. The shower wasn't in great condition, a clear build up of grime within the door panels and seals. There was other guests hairs dotted around the room. Furthermore, the tv didn't work at all and I was awoken throughout the night by banging of doors in the hall. The plug socket behind the bed was loose which was very concerning! The Kettle plug had been Sellotaped together and had no PAT test sticker on it so it was clearly unsafe to use. I popped into reception on 3 occasions to request a new room, but no one was available so I just had to accept my fate.

Absolutely the worst, WORST property I have ever stayed at. Disgusting mold in bathroom, torn wallpaper, stained and broken furniture, gross carpets, 1 inch thick mattresses, stale smell, filthy bathroom, no security at front door DO NOT STAY HERE. This is an introduction to a developing nation hotel. Expedia should be embarrassed to have this property listed; total lies in the description. I have fully documented pictures of this pit. DO NOT STAY HERE.

Dirty, ripped carpet. Broken bathroom door. Mirror light in bathroom did not work. Shower filthy with hair on the tiles. TV didn’t work. Mattress very thin. No bar or restaurant (perhaps a good thing). Noisy, people running up and down the corridors all night. Definitely the worst hotel I have ever stayed in.

Property is old and the room we were in was in a corner with 2 other doors right next to our door. At least one person was talking on his phone outside our door at 10pm and it sounded like he was in the room with us. The place has a sleezy boarding house vibe. Wouldn’t stay again. It could do with a renovation.

Everything was great except was noisy at night

Avoid at all cost. Paid for the room but when we arrived they had cancelled the room as the hotel was overbooked. Apparently they give on a first come basis regardless if you’ve paid or checked in online. Check in was at 2pm and we arrive at 3pm! No apology or help to find alternative accommodation. So far no refund as hotel.com weren’t aware of the cancellation

Its was good but not best experience. Pros: Close to union Square, room is clean, breakfast is good. Cons: shady location, no options for early check in and late checkout, your are at mercy of reception people for customization, too noisy from outside noise

Very good location. Very convenient and had everything I needed, a bed, a bathroom. Hot water all the time. It suited me very well for the price I paid. 👍

Correct info on parking was hard to get before arrival and staff were very impatient.

Nice enough hotel for price paid. Very convenient for shopping, amenities & transportation.

This has to be the worse place I have ever stayed! Firstly the car park was awful round the back of the hotel, limited spaces as most of them were filled with furniture and dirty mattresses. Paid £33 for the pleasure of parking there! Our 1st room was disgusting, no functional window and a blind that wouldn’t close. Mold everywhere and not a bit of the carpet that wasn’t clean. A door that went directly into the room next door, tissue in the hold for the door handle and could hear every word next door was saying. Went to reception to ask for another room but as it was late on they said the couldn’t do anything until the morning. The man on reception tried to sort our blind but it still wouldn’t fully close. Never slept a wink. Went to reception in the morning and was told we had to wait on a room being cleaned. We eventually got this room at 6pm but in the adjacent hotel, and this room was worse than the first one. Was stinking of cigarettes and there was cigarette ash everywhere, the carpet was absolutely disgusting and clearly hadn’t been cleaned. Every inch of this room was awful. Worst thing was a used condom behind the bin under the desk. Again went to complain to reception and was greeted by a very rude and arrogant man who refused to assist with anything. Not his problem as he had already given us another room. Visited reception 5 times with complaints and they don’t give a . tried to get refund but was rejected as they said we never told them about our issues! Avoid

Terrible overall

Awful experience. Hotel iver booked and left us steanded. No help from staff. Avoid this hotel.

I don’t know how this hotel received the rating it has. Some observations: - the hallways have not been vacuumed in ages noted by the thick accumulation of dust around the edges - the room had a desk that was merely a cut piece of laminate with a raw edge that could never be kept clean nor hygienic - there was old soap in the shower soap holder that is of indeterminate age - no information is available in the room regarding nearby facilities - the TV does not play any live channels as the aerial system has not been maintained - and final insult was the towels left in the room where in fact no bigger than a floor mat. This required going to reception to ask for real towels. Interestingly, we spoke with another guest who was staying for work. He told us that his office had booked it and has told them to never book this hotel again. He had approached us with similar concerns about the conditions. Overall a very poor experience. I would not recommend this Hotel.

Dirty building and rooms. Too hot and bugs all over the bed

Disgusting smell in the corridor over the 2 days of our stay; visible dusts on the in-room table; thick marks and dusts on in-room carpets. My young son also got several bits on his head during the stay - not sure what bit, but they should come from the bedding. This is the worst hotel we have stayed in the UK over years. Not recommended at all.

Appalling Experience – Booking Cancelled Twice, Price Hiked, and Refund Mess I had an incredibly frustrating experience with Brentwood Aberdeen City Centre near Union Street. I originally booked a room well in advance, only for the hotel to cancel my reservation without warning. The same room was then immediately relisted at a higher price. Trying to salvage my plans, I rebooked at the inflated rate — only to have that second booking cancelled just one hour before I was due to arrive. No call, no apology, just a generic cancellation email. I was left stranded, tired, and scrambling to find last-minute accommodation. To make matters worse, the hotel said they’d issue a refund — then followed up with another email telling me to request the refund myself. That triggered even more stress, as I now had to explain the situation to Hotels.com, making it clear that I didn’t cancel anything — the hotel did. And yet, they had the nerve to try and charge me a cancellation fee. This was hands down the most unprofessional, dishonest experience I’ve ever had with a hotel. If you value peace of mind, avoid this place at all costs.

We knew it would be basic but it was sooo noisy. This was from the room above to past midnight. Banging and the could hear the talking. It was very late. The street outside was also noisy with people arguing etc. There is a very large staircase that leads from the station to the elevation of the hotel. There is probably another way to arrive but this was the most direct and it was very difficult. Had to phone a number to get someone to do check out. After the call a person did arrive at the desk.

The Travelodge was very convenient to everything: the train station, the royal mile, man places to choose from for meals, the bus, the tram, in short, everything you could want.

Hotel cancelled on day of booking. Booked over 4 montgs prior. No support or help to find alternative accommodation. Then hotel keep asking for review your stay.

The blind on the window didn't work. The carpet was threadbare. I had to crouch down to fit under the shower (I'm six foot tall -not especially big). The room was ok. Staff were fine. It was clean. The location was close to the restaurants, bus train and ferry so that was convenient.

It is an older building so the layout is very interesting with lots of stairs to various different levels. It is not tall so never to many stairs to your room. Union street is only a block away and it has everything you want on it.

We found BED BUGS in the first room we got given (room 9: be careful), and the room we got then moved into was dirty, didn’t have a functioning bathroom light, and wasn’t made up throughout our stay. Wouldn’t stay here again if they paid me

Nice area

This once is very run down and the room had cobwebs and the bathroom had hairs etc. there was a fusty smell. The place needs upgraded.

Booked knowing wasnt high star rating but wow it not even worth a one. We had limited time(1night) as were up for occasion so had grin and bear it unfortunately,although i did clean it quickly(i own a cleaning business). Place not far from been condemned!!

Very old fashioned needs a major re furb

Very Tired old hotel very much in need of attention. No wonder it was only hotel under £100 that night. Won’t be returning.

Nice and friendly staff. The hotel needs an upgrade. In 5 days they never changed towels, made the bed or emptied the litterbasket.

Property could do with a face lift. Very tired. Are room was clean but a massive crack in window. Marks in carpet. Staff were very food. Close to city centre.

Location was perfect as it’s close to union square but the room it self was not cleaned properly. My room had a hole in the door and was broken at the bottom. There was black mole on my bathroom floor. Bed had stains. The carpet flooring had a hole in it. The vent in the bathroom has dust all in it. My heating didn’t work ether

I was out in a room without windows only a sky light which I couldn’t open! The room was roasting. There was a remote to open the blind for the sky light but every time you open the blind bugs fall out! It was horrible.

Centrally located and easily accessible to many including historical, touristic and other places of interest. Highly recommended!

Really disappointed with the hotel, room not clean.

Do not go to this hotel . They steal your money and do not give you a room . They did the same to a young couple and the girl was pregnant , sli.e of humanity for me . Hoels.com are just as bad as they refuse to give you your money back aswell , twice in a row . The last hotel had slugs climbing up the door and the roo.m was full of rubbish , but they still refused to return my money . AVOID THIS HOTEL AND HOTELS.COM OR YOU WILL GET YOUR MONEY STOLEN FRO. YOU . The staff on the front desk were the epitome of what is wrong with the UK and couldnt understand ain English . Choose either at your peril

Lovely welcome! The check in is done online and the door fob is a code you get when you check in. This is my 2nd recent visit and the staff a lovely.

Absolutely shocking hotel! Each time someone either went to the toilet or for a shower I heard every moment of it. All through the night!! DO NOT STAY HERE. room is in terrible condition. New carpet and a lick of paint to the walls would go along way. The shower….lets just say that a geriatric could piss stronger!!!

Horrible. Doesn't just need an update, its a gut job. Carpet was literally threadbare, pieces of baseboard were missing, built up dirt in the corners, some sort of black film around the edges of the bathtub. No bed bugs, but hundreds of tiny little bugs (maybe some sort of moth). I have felt like my skin is crawling ever since I left. It could have been £0 and still not worth it to stay here.

Absolutely awful. There are two parts to this hotel. Very confusing. Room was very small for a double room. Poor layout. Blinds broken, terrible mattress and small bed for a double. Don’t think room had been cleaned properly for ages. Dust everywhere and glasses had lipstick marks☹️ Only good thing was lovely fluffy towels

As my favourite hotel the mercure in Aberdeen was unavailable this was my only choice it been Bank Holiday weekend On your own is a brand I won’t even use as they have run down hotels and a bad reputation. This hotel was an exception to the rule as they gave me a room on the top of the hotel in the attic so I could people watch as per my request. Room 301 was clean, nice and comfortable and the only downside is that I wished windows opened to let fresh air into the room or a fan provided to cool down the room . Hardworking friendly Asian staff and I noticed some of the guests were obnoxious towards people who were different from themselves .

During my entire stay there was no room service to clean the room or change sheets/towels

The property seriously needs updating. We’ve stayed here before and always had a lovely room but, this time was disgusted. The carpet was dirty, not hoovered, the dust behind the bed was unbelievably. The stains on the base of the bed was horrible. The lights base had dust on them. Looks like someone had either kicked or punched the bathroom door, that should have been fixed. The bathroom floor didn’t look like it had been cleaned as looked like dead bugs in the corner of the bath, shower only trickled water when was on. TV in the room not even set up to work. Only one pillow each on the bed. We left at 7.20am and wanted out of the place quickly so, we couldn’t judge the breakfast. Will never go back to the place again. Avoid!!

The property was not up to a decent standard at all. I wont be staying here again.

It was smooth and easy. Felt like home.

The technology is great. Clean but a bit tired. Handy location

The OYO is budget, it knows it, and it doesn't pretend to be anything else. The price was about fair because the hotel is in a good location for the centre of Aberdeen and the train station etc. It's pretty down by being very tired and in need of a refurbishment throughout. Some carpets were threadbare, light fittings were broken and I couldn't bring myself to shower there for example. There also ISN'T ANY PARKING AT THE HOTEL. It says there is, on a first come first serve basis, on Expedia, and on the website, but there isn't. There's only street parking outside the hotel. It was however quite clean, comfortable, and little good points like three cups and three glasses in a room for three. You'd be surprised how many 'fancy' hotels get that wrong. These saved the property from two stars.

It was a terrible experience, I could not stay in that room.

Great value, rooms were clean and large, I would have no problems booking the Brentwood again.

Although it says its a Hotel, I get a feeling it might also be an HMO. Couldnt get in the entry door the first time as there was a couple having a cigarette on the steps ,so went to the reception were I was met by a gentleman whose english wasn't great, and told to wait for his colleague. A man arrived wearing an red ovo t-shirt, I explained about the automatic check in i was given by text and he said just go ahead. I raised my concern about being able to get in that way but he said yeh , yeh just go! The couple had gone from the steps so I went up to the outside door which was meant to locked , it wasnt so I walked straight through the door.When going to my room, the was a strong smell of cooking and two rooms I passed opened their doors to look out at me When I entry my room (which was the only one with a security lock on it) I was greeting with a cracked window, a carpet that badly needs an upgrade and a dresser that could do with the same! . The bathroom itself was clean but the ceiling and fan were filthy and the shower needs a good scrub. Yes the room was only £55 so you could argue you get what you pay for but .... ! I turned around and left and booked into the Douglas Hotel which was 100% better. Lost £55 and payed £80 for a proper hotel room in a proper hotel.Lesson learnt !

It’s good clean

Cheap and comfortable

Nice room for the price, mattress on the bed was clearly very old but overall a good experience

We needed a central convienient hotel for a one night stop over. This hotel was perfect for that.

Centrally located and clean. Shower had very little pressure.

Simple and comfortable, all that was needed for a short stay

Was a great deal

public areas a bit scruffy. checking in laborious. But once in room, lots of space big comfy brd, very clean and peaceful. So, giid value.

This so-called hotel is an abomination and a stain upon the very concept of hospitality. The building is not merely aged; it is rotting, a fetid carcass masquerading as accommodation. The stench of stale smoke clung to every surface as if the walls were exhaling decades of filth and decay. The room was nothing short of a health hazard — a grotesque, festering chamber that should be cordoned off and demolished immediately. It is nothing less than scandalous that this disgraceful hovel is permitted to welcome guests. I would not wish a night here upon my worst enemy.

Enjoy my stay, I will surely come back

Clean and Central

Check-in was pre-arrival online. Simple to do. Recieved codes for checking in. Quite simple and the lock on the actual room door was automatic and seemed very secure. The receptionist was a nice chap. Friendly and helpful. We had an issue with a blown lamp in the room which he sorted immediately. he TV wasnt so easy to use as there didnt seem to be a signal. We did ask for help with this but in the end just decided to read. Which was peaceful. We used the bath which worked well and was clean and easy to use. Also the shower was good. There was a hairdryer in the room and tea and coffee facilities with biscuits. Slept very well. With a location right in the centre of Aberdeen I would recommend this as a very reasonably priced place to stay although overall the building inside seems a little weather worn, but it was a good central place to stay.

Clean bedding, towels and bathroom. Carpet was threadbare on both sides of the bed. Quite noisy from othe guests, children.

Good room space. Sofa and chairs in the bed room so good.

lots of stairs noisy in the evening plumbing needs attention

No complaints. Would come back again

I booked in for four days as my wife was in hospital but got out after 2 so thankfully l checked out early. The room was pretty threadbare, no curtains/blinds on the window, one towel and no bathmat. I wasn’t expecting the Ritz but somewhere inbetween would have been nice.

I stay here frequently. Inexpensive but clean and comfortable for a night in town.

I have stayed before and enjoyed it...this room was poor carpet was worn an dirty

Borderline clean, broken glass on room floor

Rooms are in a terrible need of a complete refurbishment. Walls and radiators scuffed and dirty. Carpets threadbare and lino torn and stained. The car park is NOT free!

Staff fine , accomodation fine , no public transport , You have to pay extra for parking !

Hotel needs some redecoration in the restaurant. All staff excellent. Good value and would use again.

There was mould round widows and bath the shower had no pressure showed head was slack would not stay in positions on and property was dirty

Good value for money...warm clean room a little dated but ideal for a city visit

Automated check in needs a little work. Cheap and good location. Room doors have codes rather than keys so they are heavy and make noise when opened, but apart from that peaceful stay Room small side, but still had wardrobe, bath, all facilities needed. TV had Netflix which wasnt expecting.

Basic room at a reasonable price for the quality of accommodation. The rooms are showing there age. Badly scraped walls, damaged paintwork, frayed carpets etc, but good clean linen on bed. Bathroom of a reasonable standard. Hot towel rail and large fluffy white towels. Located centrally for the city centre.

My stay was for 1 night prior to work. Room was a bit dated but very clean. Would stay again.

Noisy all through the night. Strange smell. Shower didnt work properly.

Kudos to the staff who helped us with the last minute request and the assistance on the issue with boiler. Overall a good budget friendly option and scope for improvisation.

Checking in was ok but things went downhill from there. The room was fine but unfortunately there was a rave in the one next door. I had two people trying to get in my room instead of the one next door. The toilet in my room had also not been flushed. I went to reception to get a room change and the receptionist was very helpful and got me a new room which was quieter. It wasn't very clean though. One of the drawers was full of crumbs. On the second day i was unable to get in my room. I went to reception and waited 10 minutes for someone to appear. They sorted it out quickly. Overall it was not great and i wouldn't return.

Room was basic, decor could do with update. Peeling wallpaper. Ok for price. There were no bath towels provided. No reception in our building, other guests tried to access our room whilst we were in there.

Arrived just after 2.30 was shown through hotel hadcto go outside then back through another door along corridors whuch were in need of or getting repairs done uo 2 flights if stairs Room was clean and tidy with twin beds for my daughter and myself Every time you moved on bed bed slid across floor had to put scarf and cousons on floor to stop sliding Bedroom bedsid cabinet drawers would not stay shut Dont know if floor was on a slant or not and they were badly marked and so was walls behind lamp Shower doors 🚪 woul not shut but fir what we paid it was aduquite for our 1 night stay got woken up around 3am with people going uo and diwn stairs and again just after 4am very loudly shouting and thumping Outside front door was covered with ciggarette ends

Hotel room needed blackout curtains, had the hotel sign dazzling thru window all night. No hot water for a shower

I stayed with my kids and it was very pleasant! I needed to add my youngest son at the last minute and they supported me all the way through.. I’ll certainly stay again.

Good value for money. Not fancy, but very nice staff and convenient location in Aberdeen.

The staff was awesome!

I did not know i would be walking along road to another hotel,blinds fell down ,curtains came off track when closed wrong fittings on end stops

The hotel is undergoing renovation. As a single man I am not too fussy, as long as I get a good night sleep, a good shower and friendly service, which I did. The staff are lovely and extremely helpful. If youre looking for a cheap night away and not expecting The Ritz, then it's spot on.

Been closed for past two years and very noticeable needs some refurbishments stains on carpet and dirty bathroom suite shower has no power