Hotel Wrexham

It was ok for a one night stay, the road at the front, where our room was never went quiet overnight.

Quality hotel which from its design used to be a Premier Inn. Which in the last year has been taken over and refurbished to a very high standard Rooms have been refurbished very modern. Good food great staff.

Just had a lovely little.weekend at hotel wrexham with he wife. . Lovely clean hotel and very nice savvy fox pub. Very nice place . Quiet off the beacon track but well worth the stay. We will be back 5*****

Mouldy bath tub and very mouldy tub plug... cobwebs inside the kettle (!). Otherwise, the attentive staff

This was genuinely one of the most disgusting hotel experiences I’ve ever had. From the moment I walked into the room, the hygiene was shocking. There were small men’s hairs all over the sink and on the towels. There was no hand wash liquid provided, and the bed looked like it hadn’t even been changed after the previous guest. It honestly felt dirty and completely unacceptable. The ironing board had a hole in it, and every time the people next door used their bathroom, the sound of running water was loud and intrusive in my room. It made it impossible to relax. I went down to reception to report the matter. To be fair, the receptionist was polite and seemed to want to help, but she clearly didn’t have the authority or means to do anything. She told me the hotel was fully booked and that the person who handles these matters wouldn’t be in until the next morning. So I was left with no solution. At that point, I decided I couldn’t stay there any longer. As I was leaving to find another hotel, the restaurant manager made a dismissive comment: “Sorry it wasn’t up to your standards.” That really frustrated me. This isn’t about “standards” — it’s about basic hygiene, which this hotel completely failed to provide. On top of all that, the room had just been freshly painted, and the smell was so strong it was unbearable. Even with the window open, I couldn’t stay in the room for more than 5–10 minutes.

Very nice hotel and professional and friendly staff. We ate in the restaurant and weren't so impressed with the food - but the staff were top notch

.

Nice hotel, great restaurant and friendly staff however the walls are paper thin and guests in the room next to me woke everyone up through the night. Need to sort out the sound proofing!

Conveniently located, comfortable room. Bed was not very comfortable.

Our stay at Hotel Wrexham was amazing.

Used this hotel for work, staff very friendly but rooms basic. Good as a work hotel

Really good stay at Hotel Wrexham. Lovely rooms and had everything required.

Beautiful hotel, friendly staff and great food What more can you ask for Highly recommended

The reception, bar, lounge and dining room are comfortable and inviting. The staff were brilliant, even though they seemed to be undermanned, with one person being needed in three different places. The service and food was great. However...... when we went to the bedroom, it really was very tired and the stains on the outside of the sink, were definitely not appealing. They were from I think someone dying their hair and spilling the dye. The TV remote was missing. When we went down to the bar and asked about the missing remote control. The man said he would speak to someone and get it sorted. That someone was Kirsty. What an absolute treasure. She came and asked if it was okay, for her to go and search the room. She did and then went into other rooms to try and get a remote, that would work with the TV. When she had exhausted all options, she then suggested moving us to another room and insisted on helping us, to do it. The whole time she was bright and bubbly and made us feel relaxed and calm about it all. (We are not young people!) She even organised for us to have a free dessert as an apology. The new bedroom had a remote control, but the condition of the room was not good, with holes and marks in the walls. We stayed in a large mansion house, a few weeks before, with everything more or less spot on. They charged us with an upgrade for 2 nights only about £15 more than we paid for one night at the Hotel Wrexham. Definitely not worth the money.

Food was excellent. Room was very comfortable. My usual bugbear is staffing and service but at this hotel I'd say 100 percent is selling them short . Could not ask for better service particularly in the savvy fox restaurant. Will definitely be staying here again. Only downside was we were only staying 1 night. Well done.

Newly refurbished, very comfortable bed, clean and spacious room. Return visitor, refurbishment looks fabulous. Great food in restaurant, good selection of gluten free food.

Clean, comfortable room.

Stayed in room 108, room was nicely decorated, bathroom had a lovely big wall in shower with rainfall shower head. Bed was really comfy, so much so I slept over my alarm! Whoops. Great value

When I arrived, the corrdor smelled very bad/ It had improved the following morning. My room clearly had not been cleaned properly. In fact the mugs in the tea set had not been swapped from the previous occupier and one still had the stains in the bottom and the dirty spoon was in the cup. The soap dispensers were empty but the refiller pouches were left nearby. The restaurant staff were polite but disinterested, despite not being busy at either dinner or breakfast.

Convenient location to spend night transiting through this town

Recently updated hotel, very good, particularly at the price

Very good 👍

Second stay at this hotel, friendly staff.

Property is old and had lot of noise issues from first floor rooms. Room wasn’t thoroughly cleaned, dust and fan full dirt which triggered allergic reactions. Mould in washroom bathtub area.

A nice littlè locaton in the midde of a lot of green fields. Great stay. Comfortable and very good breakfast options.

Lovely friendly staff. Will be even better when renovations are completed.

The hotel was going through a major renovation and things were dusty and smelly. The waitress service left a lot to be desired as well.

Fabulous staff, hotel has been renovated with some work yet to be finished, standard is good with comfortable rooms. Meal in restaurant was lovely, grounds are beautiful and location ideal. Would stay again.

I visited with my teenage son , room was a little dated but i think they are slowly decorating room by room. I had to turn the mattress over on my sons bed as the spring was poking through.. The rest of the hotel was great , nice food , great service , friendly staff , especially Jules the sales rep. The waitresses were on the ball and very helpful.

This property is under refurbishment but did not really impact my visit to celebrate a 60th birthday, staff very hard working, bed was really comfortable,, yes it's a bit dated, but it's very clean and tidy.

We enjoyed a lovely afternoon in the sunshine with a glass of prosecco on the lovely patio. We had a beautiful meal in the restaurant in the eving and the service is spot on. With all the interior work being done the staff were very helpful. The bar will hopefully be completed by next week. We stayed in a standard double room which we coudn't fault, it was very clean and the bed was very comfy. We will definitely stay again and recommend to family & friends.

Great stay close to the bus stop (watch the bus times tho! The time table posted at the stop wasn’t correct and Google Maps stated bus arrival times for a Sunday morning when busses weren’t running yet!) The staff were kind enough to let us know and call a cab for us which wasn’t too expensive back into town. They were also kind enough to let us drop our bags off early even tho our room wasn’t ready so we could go back into town for the Wrexham football match! A comfy but older building with old fashioned keys for the doors, but in a beautiful area. Had dinner and breakfast, both were good!

Was fine for the price. Would have like a refrigerator. Wifi was great

As always top efforts from staff !

Fair hotel. Clean room. Hot breakfast. Wifi. Basic room amenities. No usb ports. Nothing in walking distance.

Lovely hotel. Amazing staff, so caring and friendly, such wonderful customer care and service. Food lovely and breakfast great.

A lovely stay. Friendly and helpful staff. Nice selection of meal choices for dinner and a great cooked breakfast.

We booked 3 rooms and they accommodated us as i wanted to be near each other .. I found the Hotel very good but still a few teething troubles ..staff just need a bit more training as the carpet when having our evening meal was full of cake that shouldve been hoovered up before sitting us down for meal and three different staff saw it but not one cleared the mess up ..quite disappointing... also a bit unorganised at breakfast so was not very pleasant to be told they were very busy and so things weren't replenished and felt a bit of a burden to be asking for things ...but im sure with a little more training things will get better it wont stop us staying again as the Hotel is so very convenient to Wrexham ..

We only spent 1 night at the hotel. We were very pleased with it, and it's in a really lovely setting perfect for events and far away from the hustle and bustle of any city and traffic. The staff answered everything and were informative. Room was perfectly adequate for our stay, comfortable bed and good shower room. All very clean. We included breakfast which was delivered as asked and very tasty. Cheers

Great staff, their awesome!!!!!

Food was below average, breakfast was poor. Rooms are dated , small tvs and floors very squeaky

Perfect little stay, could have had a few nicer biscuits in the room

Food was bad. Walls are thin, take ear plugs.

It was close to Wrexham and the stadium. Perfect for Wrexhan AFC fans.

One night stay for work. Friendly welcome, easy parking, clean room, powerful hot shower and facilities in good order. No complaints, would stay again if in the area.

All good

Clean and tidy hotel with lovely welcoming staff. Room was very comfortable with everything you need. Evening meal and breakfast were both delicious

Rooms were a little tired looking however clean and comfortable. Bar and restaurant area looked recently updated and was very warm and welcoming. All staff were very friendly and attentive, good breakfast. Would stay again.

Loved it all

Terrible room and service.

.

Not enough bar staff on . Was there for a wedding and the wait for a drink was beyond belief . The bar staff worked hard but just needed more help Other than that was good

The hotel had nice surroundings around the hotel and the bar/restaurant area looked nice and modern. The mattress in our room was comfortable and plenty of parking. unfortunately the cooked breakfast was awful and inedible due to it being cold, over cooked and left stood for hours. The rooms were also tired and could have done with a better clean (we had crisps all over the bathroom floor).

Very easy to find, lovely setting, big restaurant with good food and a nice sized room with an excellent rainfall showerhead!

Staff were exceptionally helpful and friendly. Good quality, simple food, and the whole place was spotlessly clean and comfortable. We'd definately come back

Really nice hotel with good seating area outside. Rooms were comfortable and spacious. However the huge pothole on the entrance needs to fixed.

some of the staff were not help full

Bath was disgusting not cleaned hairs in the bath, black mould between tiles and around the bath. Reception closes at ten. They rang us when we were out to say reception was closing and we wouldn't be able to get our key, we would have to use a side door that would be unlocked, and they would leave door to our room unlocked. Got back at eleven was a glass panel on the top half of the door with a large crack one side to the other. This was only access to the corridor where the rooms are, no access to the hotel. I wondered if this door was unlocked all night and anyone could wander in off the street in the middle of the night. Wanted to go into the hotel for a coffee and have a read save waking my partner at 6 10 and couldn't get in the hotel. Breakfast was just warm wasn't a help yourself hot buffet breakfast. You told the waitress what you didn't like from the items on the menu, so for £30 for two it's not as good value compared to helping yourself from a hot buffet. Was disappointed

On the hole it was a comfortable stay the only problem was the shower was to hot and the bath was very difficult to get out Thus causing my partener to injure herself.

Nice property, the room reminded me of a Holiday Inn. Clean and tidy no complaints. Breakfast just ok and if you are staying on the bottom floor be prepared for creaking floorboards above you. Type of hotel that is good for business stop or nearby functions is weddings, golf etc.

The hotel was great, staff were really helpful and accommodating

I only stayed one night, but it was comfortable, safe, quiet and peaceful.

Big outside area and very comfortable

All the staff were kind and considerate and the decor was very good in public places. The room was very basic without much in the way of extras but breakfast was great.

Hotel was remote from surrounding area. Restaurant was understaffed. Meals were pricey but nice.

quiet and pleasant

The hotel is set in nice, well kept grounds. The photo certainly does it justice. The interior is good, with a nice bar and restaurant area with outdoor seating. The problems, however, are more fundamental. The rooms are a bit tired and well look well used although the bathrooms appear to have been quite recently updated and have nice fixtures and a good walk-in shower. Bed was comfortable enough and the linen was clean and fresh - but you'll be gambling on whether or not you get a good night's sleep. The hotel is situated about 20 yards from the road and there is a lot of traffic noise to contend with. The hotel have tried to combat this with double glazing but without air-con who wants to have their windows shut in summer? However, worse than the traffic noise was the sound of the occupants of the room above. Were they noisy and playing loud music ? No. They merely walked around their room like anyone else, but the structure of the floor is so bad that every step they took squeaked, creaked and groaned like there were a couple of baby hippos up there. We didn't complain.....what on earth could be done? Short of pulling the place down and rebuilding, it I don't know how you fix this place. Sadly for the Holt, I never return to hotels where can't be sure of getting a good night's sleep.

Arrived after 8 o’clock hungry made it to dining area to be told main menu is not available for food . Only have four choices, ok can we have chicken no chicken . Went elsewhere for food . We had early start 8 o’clock morning. Could we have a little earlier on breakfast no chefs till 8 o’clock so mist breakfast. 12 hours two rooms two bedrooms and shower with a very uncomfortable bill . And the place was empty with other couples complaining about choice of food .🤔

Stayed here last minute when visiting Wrexham for the football and teains were messed up by change to kick off time. Everything went well.

Great, clean hotel friendly and helpful staff the food is great

It has been a while since I felt it necessary to give such a bad review. This place should be avoided. My son got food poisoning here. The restaurant service was so slow that it begged belief. My sunglasses were stolen by a member of staff I believe. They are always trying to con you. And then, if that were not enough - they tried to charge us for damage to the room that had nothing to do with us. If that were not enough - the rooms are very shabby, and good luck getting proper room cleaning. This place is truly awful. They can't even pour a proper pint of Guiness.

Very nice lobby, bar and restaurant. Room was a little dated but clean and tidy. Bathroom very nice great shower. Bed was reasonably comfortable. Hotel was quiet with no disturbances. Food in the restaurant was excellent with a good choice of drinks at the bar.

Comfortable

Great location.

Good place for rest. Quiet, clean, friendly staff, nice food and also you can try local lager and cider straight from tap. :)

We went to join our friends at their wedding hosted at Holt lodge and the ceremony, party, food and drink was great. Our hotel room however fell very short of the mark, dated, tired, the bed was terrible and pillows like pancakes - no sleep at all! The corridor leading to our room also stank of cannabis ! I made the receptionist aware on check out and she said she was sorry but offered no compensation - not that I would go back anyway.

The room was clean and tidy. The staff were very nice.

Fabulous hotel, room was spacious, warm and very clean. Food was very very good, I am a coeliac and was exceptionally well catered for. Chef was fabulous, ensured meals were gluten free, staff are friendly and very helpful. Absolutely brilliant stay, would definitely use again.

This hotel is completely over prices for the quality of the hotel. The rooms are old and in need of a serious overhaul. The bed was hard and lumpy and the toiletries were very poor. Hardly any shower gel left in the dispenser and bargain basement toilet paper, whole place just felt neglected. If it was £50 a night I wouldnt be writing this but at £95 its just unacceptable.

Terrible experience. My room was awful. The bathroom hadn’t been cleaned. Hair all over the floor and around the sink. I had to ask for it to be cleaned as the hotel was full and no other room available. The mattress was so old it was flat. Breakfast was woeful - I won’t go back and wouldn’t recommend.

Ok hotel. Needs a little bit of tlc. Breakfast a bit chaotic but pretty good.

Everything was great apart from expensive drinks. Food was expensive but good.

We booked it last minute about 10 at night, checked in no problem. Had a drink at the bar, bar staff were lovely. All staff were lovely.

Very pleasent experience very clean and tidy very quiet and comfy beds. Food was ok nothing that stood out just typical pub grub dressed up

The hot is very run down Housekeepers do very little do not make beds simply pl the duvet cover over the creased sheets .Bathroom needs complete renovation grouting black. Food ok coffee undrinkable

From checking in to checking out, we were very happy with the service. The hotel is in a lovely location, just under 10 min away from Wrexham town. The food was very good on both nights, and the hotel grounds are very pleasing. The property itself, although attractive, does need abit of TLC, especially the door on our room, you had to slam shut in order to close it. But for the overall stay, we were very happy and would book again.

Unfortunately our room had the most awful smell in it. Despite opening windows and running water down all the drains, the smell remained. I complained but there was no alternative room for us to stay in. The rest of the stay was great. The staff were extremely helpful and the food was amazing. The wedding we were attending at the hotel was fantastic and every member of staff helped make it special for our friends. The receptionist tried her best to help us with the room but nhad her gands tied, having no other options to offer us. I have stayed at this hotel on numerous occasions and always been satisfied with the experience. I am sadly disappointed this time. There was no manager on site to deal with the problem, so i have been left with the option to email the manager with my complaint. Having paid for the room prior to staying I am very, very disappointed.

Sadly our room had crumbs left on the dressing table. It was a twin room, but there was only 1 biscuit and 1 hot chocoate sachet, and no glasses (not even the plastic ones). There was also only 1 chair - which is often the case but it is irritating that both guests cannot have a chair. Not sure if there was notification, but not having a lift was unhelpful when carrying luggage to the first floor.

Positives, good room size with a comfy bed, staff are very friendly, bathroom had black mould and a cracked sink and floor tiles, needs a refurb, food was ok but had far better for the price.

Hotel very tired, needs a refresh. Breakfast not bad. No hot water in the morning due to a boiler malfunctionmalfucntion

Was really clean , staff very friendley and helpful

Stayed here for a wedding at a hotel near by and not sure our room had been fully cleaned or prepped. Hairs on the floor in the bathroom, empty products left by previous guests, the tea/coffee hadn’t been topped back up or spoons replaced. Generally very tired decor and the chair in the room was really dirty and stained. We had a member of staff try to get in our room and questioned who my husband was when he opened the door. When I highlighted the issues the following morning (didn’t have time earlier because of the wedding) they weren’t bothered - no apology or recompense. Breakfast was nice though.

Easy to find, with well kept rooms. We only used the hotel as a base and did not dine there and so had little interaction with the staff. The ones we did see were always friendly and cheery and our room was always well serviced on our return.

Unfortunately, my young son and I were put in a room next to others that had been celebrating a wedding at the venue and they continued with their celebrations in the surrounding rooms until 2am. Loud music, drunken noise and general thoughtlessness meant a very poor night of sleep for us. Another issue was that we had to leave the hotel by 7:45am but breakfast wasn’t served until 8am at a weekend so we had to leave even earlier to buy a makeshift breakfast on the way to our destination. The hotel itself is nice and staff are friendly, just avoid any time during which a wedding celebration is taking place.

Service has deteriorated since my previous stay

Staff very pleasant

This was a stopover on route home for us the hotel was good the receptionist was definitely the heart of this place what a star !!

The first thing i want to say is over the years i have sung the praises of this hotel at least 4 times, and i have had a great deal of experience staying here, as i have probably stayed here around 50 times in the past 4 years. I booked a room for 12th January 2022. 2 days before my stay i receive an email telling me there is no bar or restaurant, and that my key will be left in the room. This was blamed on Covid and current restrictions. Not too bad i thought, i can pick up food on my way to the hotel. I arrived at the hotel to find the room i should be in was locked (107). I managed to find a member of staff wh then informed me i was in room 108, i explained the email, to which i received an apology. I explained that the reason i have stayed at the hotel over the past 4 years was due to the relationship i had developed with the staff and the standard of the food in the restaurant. If this is no more, why am i staying? I was assured this would be rectified next month. I entered my room, which was bitter cold, bearing in mind my car had stated the outdoor temperature was -2.5 when i arrived. I tried to turn the heating up, to find out there was no heating, and actually spoke to another resident who had been there for 2 days, and he said the heating had not been on for his stay. I was freezing, so i ate my food, and found myself having to get into bed at 9:30 just to stay warm. I woke at 6:30 and went to take a shower, only to find the water was luke warm at best.

Staff very friendly and helpful yet professional

A mixed bag. Good value for the price and the restaurant was lovely with excellent food and friendly staff. However the walls are so thin and room 202 had adjoining door where we could even hear next door stirring their tea! Therefore a noisy night. Great shower and bathroom but bed had very thick crinkly mattress cover. Ask for a room without adjoining room with connecting door if you want any privacy.