Hotel Neo Gajah Mada Pontianak by ASTON

Bed, breakfast

Traffic noise

Location was great. Staff was helpful and kind.

Room was a bit dirty and dark (no ceiling light). For a few days in a row, housekeeping would clear the used towels but not replace them, meaning I had to call reception a couple of times to get towels delivered.

Room sound proofing does not exist. You could hear baby crying from your neighbours, people talking, etc. Also, Slow shower drainage

location

Needed clean sheets

樓下有超商

房間昏暗，枕頭棉被髒

Nothing, really the worst hotel, ASTON not doing well

1. Noisy, street noises cars +motorcycle like in your head 2. No privacy, you can hear your neighbors 3. When you 1st check in they will offer you small room other than the you actually booked, if you complain they will change it to as what you have booked 4. Breakfast is Asian food 100% 5. Rooms are smaller than you expect 6. Insects 7. Dirty beddings I never seen 3 star like this

The hotel is incredibly clean and well-maintained, with a fresh atmosphere that makes it feel almost spotless. Every corner is spotless, feels very welcoming, the room is so comfortable, and hygienic experience for me and my colleagues.

the location

there is not enough lights in the bedroom, also the staff not really helpfull.

The staff are very friendly & welcoming.

Clean & in the heart of the city. Will stay again next time!

The employees at the loby and reception desk are friendly and diligent.We like the welcome drink.Dinner is delicious.The room is clean and the bed is very comfortable.My friend left something they kept it.Thank you very much Hotel Neo Gajah Mada.

At breakfast,the staff seems to lack . experience when keep asking for the room number and repeatly asking for the name and not finding it.Need a senior staff to help.

The location,the parking and the food from the hotel restaurant especially the nasi ayam ngantuk.hotel is near the indomaret store.

location is prone to minor flooding,if you were to walk it will be wet.

location, staff were incredible

small room

Friendly staff

room was small

Breakfast

None

The location good can get good food nearby. Breakfast also not bad

The room facing main road noisy early 5-6am, the sound from motorists very loud. Pillows is not comfortable coz too hard and too thick caused neck discomfort

Strategic location, friendly and helpful staff, good facilities

A bit noisy even though the room is on the 8th floor, maybe because it is located on the side of the highway. There is a reduction of 1 day of stay from the initial plan but it cannot be replaced with other facilities because the hotel was issued via booking.com and booking.com cannot be contacted either.

breakefast was very good, menu change everyday but unfortunately there was no fruit on the menu

LOCATION WAS IN THE MIDDLE OF TOWN, A LOT F SHOPS ARROUND

NIL

Very strategic, everything is near to food area / street food. We received fruits at our room so that is a nice way to welcome guest. Would definitely stay here again and kudos to one of your staff, Aditya, never fail to greet us so joyfully. He also managed to seek grabcar for us and manage traffic when we want to go to our car since the traffic is hectic at Pontianak.

The downsize is noisiness but I don’t mind because Im a heavy sleeper, but it might effect others who is a light sleeper.

GREAT

The staff receiptionist not even mention clearly to us about room no smoking and inform us that alarm turn on because of our rooms when we not around in room. Not logic at all. And we been charged to pay 500,000.00. I dont mind to pay, but when you yourself to brief us clearly about non smoking room, and you giving reasons other, totally ridiculous! Because when we check in, is not only me in the counter, 3-4 of us. IT will be My first and last to Check in this hotel. Next time place mention clearly to clients If they smoking, give them the right rooms!

The location is great.

There are ants in the room. Coffee table and bed-head were dusty. Room's Aircon remote is not functioning, can't adjust AC temperatures; has to ask housekeeping to adjust it from main control. Housekeeping takes very long to get back but I am very glad it does get back!

Easy and spacious parking area👍👍

Should have provided a queen bed instead of single beds being doubled/attached

The besheet is not clean and shower is not good and comfortable,

Location is convenient, amenities and eateries nearby

Lobby on 1st level and inconvenient for drop off, toilet spaces congested, room need improvement, bad house keeping, incomplete toileteries and small room, change bed cover left behind in the room, front desk not so friendly, breakfast not many choices, wrong choice not value for the money as compared with other surrounding hotel

Enough facilities and toiletries provided, variety of breakfast menu, well-mannered staff, fast check-in. Next to mini mart and convenience stores.

The room size differs although it has the same bed type. Water cant be drained easily in some bathrooms.

The level of cleanliness needs to be improved, especially the floor still has dirt and the toilet part of the wall and floor is not scrubbed cleanly

Good room cleanliness, when we need help or requests are followed up very quickly. Gathering with friends at the Neo hotel restaurant is very fun, because live singing is provided there. It is also hygienic for cleanliness. Thank you for the service

Only location, nothing else

Everything, the smell of entrance and room was full of smoke. It’s should be a smoke room not a hotel

It was a very pleasant staycation at the Neo Gajah Mada Hotel Pontianak. My wife was very happy and liked the ladies room concept with its cute interior. The quality of cleanliness, excellent services and friendly staff are best in clase. Thank you to Mr. Amir and his team for the comfort that has been given. Regards, RAS

Suka sangat.. staf pun friendly...

Good place.good food.good staff everything very good all Nice hotel clean area enjoy fasility all nice Thanks all everything for Neo Hotel Gajahmada Pontianak All must try Neo hotel Gajahmada pontianak

location

The location

-

Good location- Good Price

The bed sheet has a lot of stain. The staff who was cleaning the room next to me, they chat too loud like their own house. I asked for extra pillow, it came after 30minutes

Fast service, clean and comfortable rooms, good food, close to places to eat, downtown, In front of GKKB Pontianak Church,there is a coffee place to relax and work, there is a large parking lot next to the hotel, meeting room

Everything about this hotel is wrong. And better to check everything before paying what you didn’t get. If I’m back to the city I won’t stay here again

Location.

Most of the towels have black marks or stains. Pillows have black marks and stains. Bed sheets have black marks and stains. The bathroom corners are mouldy very disgusting. Windows corners or edges are mouldy. The room was flooded at one stage when heavy rain. Room 803

I like the room event the are to small

I was booking for 5 room for me and fam One of my room are deluxe room Was sad im about to sleep around 4pm then check my bed There's was mark in the linent someone been use it. Then i call the staff take more than 30 to proses for the future please check it first b4 someone else check in

good place overall, super good breakfast and location

the view from my room was directly at a parking lot 10 meters away where a lot of people were hanging out every evening and looking back at me, which is a bit weird. but rest was good.

Friendly staff and spacious room and comfortable.

Nil

Friendly staff, convenient and great location to have indonesia food abd walking distance to centre of pobtianak.Room comfortable and clean. Helpful and friendly staff when require assustant from them. Good hotel and value for money.

All i like no further comments.

staff is really friendly and location is extremely accessible

rooms could have had a carpet

Interior design, fast response for request, hot water come fast

Light is too dim, after closed the door properly, there is a gap to see from outside to inside, sound proof is not good

Near center of city, comfy room

Parking area

Staff is helpful

Cleanliness is poor. You can hear your neighbors from ur room

Great Location, a lot of food, day and night.

Room 712: the floor at shower area is not good. The floor at the hole side (drain out) is higher than the floor at the entrance, so, the water still there for long time.

Location. The receptionists and the housekeeping staff were very friendly.

The rooms were tiny. The floor in the shower wasn't sliding down to the drainage causing pooled water. The porter just left the luggage near the car park after checking out. The entrance, exit and car parks were confusing.

So far so good

the location is great, lots of restaurant nearby, the room is not too small, big bathroom.

after check in, I found the bed linen is dirty, the duvet cover too has lot stain there and here, and when open cover, the sheet is just wrinkle look like not change. the pillowcase also. when I ask them to change and the staff said because the laundry is bad. oh well, I hv stayed in many hotel and work in hotel too. the toilet is clean though, only dissappoint with the bed.

good location

the room is really noise. noise from the next room bathroom. also the noise from AC