Fairfield House - Ayr

We were well looked after and fabulous food. The staff made you feel welcome and special and couldn’t do enough, even keeping the kitchen open for a late order on our meal.

Staff were excellent, Restaurant was great evening dinner and morning breakfast. Rooms were clean and tidy, bed was a bit hard but some people like that. The bathroom in the Churchill suite was outstanding. Will definitely be back again.

Cold room but warmed up with electric heaters on full. Fan didn’t work in shower room. Heated towel rail didn’t work in shower room so it was freezing in there and no hooks behind door or in room to hang up wet towels (holes were there where hooks used to be)

Lovely decoration friendly staff great breakfast

Lovely big clean room with very comfortable bed. The hotel is situated in a peaceful quiet street. All staff we met from reception to restaurant and cleaning were lovely chatty and friendly. Breakfast was cooked to order. It also had a separate covered gluten free section with bread and cereal and its own toaster.

It was nice the was nice people were friendly and the food was good

Highly disappointed in our stay. We booked an executive suite , not sure what level we got but it wasn’t what was advertised, pictured, and paid for. We checked in and room wasn’t ready so went about our day activities to come back and given a room that was tiny. It had a tiny bath and bed. Worse part was the bed was so bad we couldn’t sleep. Miserable experience. I did try talk to management about the switch and rip off but they refused to talk to our local friends and wouldn’t respond to emails. Be careful as these people are dishonest. Selling you one thing and delivering much much less while taking your money.

Recent two nights stay, hotel just what we wanted staff very friendly and helpful

Nice hotel, excellent staff and great restaurant

Very helpful at check in and comfortable room

Room had no heating first night, which was dealt with promptly, we paid £30 for 2 breakfasts booked for 10am arrived early & all contintal food was removed @ 9.45!

My husband and I had an excellent stay. Rooms spotless, All staff very friendly and helpful and food was delicious.

Really helpful staff, managed to park in the hotel car park, also used the pool with kit children. Food was lovely too.

The food was amazing. We had a lovely dinner the first night, service great too. The breakfasts were perfect as well. Our room was above a back door and place where housekeepers gathered their gear, which meant unfortunately that the area was very lively in the early am. :(

Absolutely beautiful hotel, they have given lots of thought and consideration to lots of details.

The Staff were brilliant & friendly, nothing was too much trouble. Lovely big room with amazing views of the sea & across to Arran. We hardly used the TV, just sat & watched the weather change & the sunsets from the comfortable chairs in our room. The food was good quality, but I personally found the restaurant very warm (I struggle with overheating) and this affected my dining experience. Overall a great place to stay & even enjoyed a dip in the pool.

Great hotel for food & drinks, the facilities were excellent Room was spacious & relaxing on the decking was superb, Staff were spot on with service, couldn’t do enough for you at breakfast & dinner Definitely be back for a break.

Beautiful building and excellent location. Some parts of the hotel need some updating but overall very clean. Unfortunately my room was above the kitchen extractor so very noisy and smelly - couldn’t open the window and therefore it was very hot! So if you get room 44, ask for another room. Food was good at both dinner and breakfast, nice staff

All to my expectations

Had lovely stay will be back.

We had a lovely stay for four nights with breakfast. The room was enormous and the bathroom had everything you could want in there. Bed was comfortable, nice selection of instant teas and coffees in the room. The staff were lovely, particularly the hosts of breakfast and the breakfast selection was excellent. It's a short walk from the beach and into the town for shops and restaurants. Would definitely stay here again! Thank you to all the staff who work in this hotel.

Overall this will become a great hotel as per the rest of the RAD hotels, but severely need upgrading.

Executive rooms lacked expected facilities and required major refurbishment. Eg. No bottled water, no safe, only 1 small shower gel, shampoo etc. Fire alarm did not appear to be working and no fire safety info. Also the very small window did not let in adequate light for the size of room. Would not return.

Rooms are good-sized and good standards. Lift access is available

It is some time since we stayed with you and we thoroughly enjoyed our short stay as we often come to Ayrshire to visit relatives. It is very convenient with the city centre and we had a beautiful walk along the sea front hearby on a simply wonderful sunny morning.

Only issue was our room and next door, decor etc really nice however both room floor boards creaking when walking over caused issues at night noise was intolerable which should be an easy fix as rest of our stay was five star

Nice hotel... Great room. No mini fridge though would have benefited from this.

Every thing was fine

Clean and comfortable room, looked to have been recently updated. Breakfast had a good amount of options, but they did seem a bit understaffed, as it was very busy. Overall, we enjoyed our stay.

Staff friendly food delicious loved pool unfortunately jacuzzi wasn’t working but overall great stay

Really nice stay, good food and friendly service and people

On arrival found my room was outside in car park rather than hotel. Clearly hadnt been cleaned properly as there was still faeces in the toilet that hadnt been cleaned, Carpet looked un hoovered and overall really dusty

Comfortable beds and breakfast very good. Unfortunately was in one of the two annex rooms which was disappointing. directly faced car park and dining room seating area. On entering room could smell the pool adjacent to it. Had to keep curtains closed most of time as felt very overlooked. Possibly a net curtain or other would help though wouldn’t stay again for this reason.

Shower over bath which was quite hard to step into for elderly people and controls rather complicated

Felt safe and secure

The first room we where given looked out on to the room of the kitchen which had air con and all sorts of vents making horrendous noise almost like an aeroplane taking off and that was with the window closed. With the window open words could not explain the noise levels. Check in staff where understanding and gave us a different room after our complaint and I was very happy with our new room. Im still in shick though at room 44 which they first offered us.

place was just OK. The condition of the room was horrible. Cracked and loose tiles in the bathroom floor made it unsafe and we had to wear shoes. Glass shower did not keep water in. Ceiling and walls had cracks in it. The ceiling moulding above the bed looked like it could fall on us at any moment.

Our room on 1st floor was near large industrial air conditioner which were very noisy

Lovely

Really lovely stay, nice room, plenty space and a lovely bathroom. It was a very hot day,

he night porter on the sunday 13th night was brilliant sorry didn't get his name he was so pleasant and helpful

This review may seem harsh as I would consider staying here again JUST NEVER IN THE ROOM WE GOT AGAIN, staff nice but slow and forgot a few times, its an older property that could be refurbished, its near the beach but dining and outdoors looks on to a car park, the room we had room 18 is above the swimming pool and the equipment used to run this is below and so noisy, the room was far too hot as didn't have proper ventilation,

Area and friendly staff

This is our third stay here. The location is excellent, especially if you have kids. The green and the beach are right at the front of the hotel and the amusement arcades just a 2 minute walk along from it. The rooms aren’t as modern as you would expect for the cost and the shower and bath are a little worn looking round the sealant and the sofa bed wasn’t great but overall we had a good stay. The food in the restaurant is good it was our first time eating in it. They have an ok gluten free selection at dinner. I think breakfast is overpriced at £15 each regardless of whether you take the full fry or not. There’s a small selection of gluten free items but no actual gf offerings for the fry or pancakes and no kids breakfast so we did feel a bit robbed in that!

We arrived a bit early but found the woman on reception was not very pleasant and a bit abrupt. Room was pleasant and clean. We used the swimming pool but the jacuzzi was not workin. Breakfast was very busy and more staff would have helped a bit. Overall the hotel was good value and we would return again

our room hadn’t been set up for a family room , when sofa bed pulled out the bedding was dirty , then moved rooms and the fold up bed that was for my child was broke , so ended up having to sleep on a couch which isn’t good for the price we paid

Booked a last minute stay and was pleasantly surprised. A lovely traditional hotel with all the 'trimmings' - grand foyer & staircase, hotel dining room serving dinner as well as breakfast, lovely well appointed room. Pool was as you'd expect but fitness centre was above average with a greater range of equipment that is uusual in my experience. Dinner was ok, breakfast was excellent. Free parking on site. Located just off the beachfront.

Lovely stay with my 11 year old. Staff friendly, polite and helpful. Hotel clean, tidy and welcoming.

Myself and my partner came for a night away with my son was absolutely fantastic from the moment we arrived as staff was very friendly hotel easy to find and so clean and the room was another level beautiful and spacious would highly recommend and stay there again without a doubt with the money and the trip for a great night away x

Overall, a nice stay with decent rooms and very comfortable bed, and good amenities. However, my room (43) was next to linen cupboards and I was woken up by housekeeping staff outside my door quite early. This included the wall and whole bed shaking when laundry bags were being piled up in the corridor against the wall.

Lovely hotel nice room plenty of room for myself and separate room for my grandkids tv in both rooms lovely bathroom

Enjoyed a three night stay. Staff were friendly and helpful. Room was very clean and spacious but dated. The wardrobe was small and badly placed in the room. Lots of hot water and the shower was powerful. Breakfast was excellent. The hotel is within easy walking distance from the town and amenities.

Paid £172 for an "Executive" double room. Not quite sure what is executive about a room next to the air conditioning ducting on all night ?. Noisy and the TV very dated , restaurant closed at 8pm so couldnt get any food on arrival . Comfy bed , bathroom shower great but not wortb £172 and that did not include breakfast !

Excellent value for money. Friendly / helpful staff, great breakfast / room & extra bonus included use of the pool which my grandson loved (could not get him out!). Wish we were staying longer but will be back. Worth every penny.

GREAT hotel, excellent value! The food (both breakfast and dinner) was outstanding. It's right across the street from a group of high rise apartment buildings that looked rather sketchy, so we weren't sure how safe the area was. And THERE IS NO LAUNDRY FACILITY, regardless of what it says on Expedia!!!!! That was the main reason we booked this hotel on Expedia - only to arrive there and find out that it isn't so!

we liked everything about the hotel.staff location food and our room.

Location is ideal, and spending day/night was from a good base. Staff are friendly and although we dined in the town at night, the breakfast quality suggested that an evrning meal here would have been nice. The use of leisure facilities aided to the relaxation.

Stayed overnight for a wedding locally. Would return.

We have stayed here 6 times now . The staff the hotel the food everything we like in the hotel. Only thing jacuzzi wasnt working pool area steam room sauna need upgrading.

Lovely hotel in a great location. My room was spacious and the staff were very friendly and helpful. Will stay again

Please was nice bit dated, some staff were friendly, bed & pillows really uncomfortable, dirty towels in the bathroom and the pelmet on the window fell off and hit one of us when sitting watching tv

Great as always

Very responsive service, excellent dinner and breakfast, small but very pleasant spa area.

Size of the rooms spacious.

Beautiful hotel, super friendly staff and the location was great

Arrived and the fire alarm was going off due to a technical fault - despite this the receptionist was brilliant. A friendly face, apologetic for the noise and very professional despite mayhem. The room was large and to an excellent standard - would certainly trecomment the Fairfield

Nice hotel, friendly staff, great place to stay with kids due to proximity of playground and beach. Only downside is that it is not soundproofed.

Room was not made up in the morning. The fault with the bathroom extractor was not rectified and the bathroom had a Jacuzzi bath that was not working and when reported we were told the room was not sold with jacuzzi. All it needed was a sign. The leisure pool area looked in need of an update with the jacuzzi here also not working! Overall the staff were very god but the place needed a little TLC.

Had I think the worst bedroom. Room 18. Noise all night from units on the roof. All night

I’ve stayed here before and it doesn’t fail to impress me every time , I would recommend this hotel anytime +++++

We will definitely be coming back. The hotel is perfectly positioned. The beach, centre and other entertainment are very close. The dinner staff and the receptionists were amazing. The pool provided towels which is very convenient. Only thing is check if there is anything booked like aqua aerobics cause we had to leave. My daughter was quite disappointed. Dinner wasn't to my liking nor was breakfast. However, this hotel has great reviews about the food. So don't go by my review.

Great hotel. Place spotless. Everyone very friendly. Breakfast was excellent. Pool, and steam room great.

Excellent stay, great staff, great food

Very professional service

Ideally located within easy reach of the town centre and beach. Friendly staff ..Good selection of food in the restaurant..Ideal location for Ayr Racegoers..

I have stayed here before and it’s ideal for what I need. Would recommend it to others.

Overnight stay was good value for money knew the RAD group owned the hotel so will expect their amazing standards once it’s refurbished good was lovely used the pool sauna and steam room the room was a great size overall enjoyed our stay

Great place to stay for an early airport departure. Excellent price and good facilities nearby. Would like to explore the area in good weather.

The Hotel has many bedrooms but only a small lounge/public area. The rooms are clean but with old, dated furnishings. Plenty of free parking and close to the promenade for walks. Needs upgrading

The hot tub was out of service and drained down. No notification at check in and I also called the night before my stay requiring about opening times of the health suite. The room was very hot on arrival and very cold during the night when heating gets turned off. There was no way of heating the room as it was under the hotels control. The pillows were flat, empty and lumpy with that was left inside the bag. The flexible metal coil on the hand held shower pipe was uncoiled and damage revealing the tube inside. This left a sharp exposed metal coil on the shower pipe. In the rear court yard there is lots of noise into the bedroom areas where other function rooms upstairs have windows open

Friendly helpful staff , lovely breakfast

Friendly yet professional staff from check-in to departure. Very comfortable room with well stocked hospitality tray and bathroom toiletries. Lovely to see large bath sheets for drying yourself. Evening meal delicious and lots of choices as was breakfast the next morning. Would definitely return if we ever had to come to Ayr again. Thank you

Lovely big family room with very nice shower room. Tea ,coffee, hot chocolate and cookies in the room on arrival . The bed was super comfortable. Breakfast in the morning was very nice with an excellent choice of hot and cold food. The staff were very friendly

Had problem with toilet running all night for two nights was repaired on third day of stay it was very difficult to sleep with the constant running water staff apologetic they had to call a plummer into repair the fault even the door of the toilet closed could still hear the running water

First visit to this hotel and definitely will not be our last. Ideal location for easy commuting. Friendly staff that go above and beyond to make your stay more enjoyable. Excellent food and service. Sea view rooms available. Leisure facilities on site with swimming pool . *****

Great staff, fabulous breakfast and dinner Nice bar area and restaurant Nice that it had a pool and leisure facilities Good view from bedroom window, bar and restaurant Conveniently located near to train station, bars and restaurants and opposite the beach.

Easy access to town centre, not too far from the beach, quiet area

Very hopeful to return

Bed really comfy swimming pool area amazing staff welcoming and friendly deffo be back

Stayed as a celebration for my brothers birthday, as always an amazing breakfast

Great hotel just a little dated

Really enjoyed our second stay at Fairfield House, we will return in the future, a first choice for a short stay in Ayr.

Staff friendly & helpful, nice food in the restaurant. Rooms too warm & a little dated. Overall stay pleasant

Lovely staff, fantastic food, clean comfy rooms. Thank you from a satisfied customer :)

Good food, nice room friendly staff. What more do you need. Highly recommended.

Relaxed but busy. Room comfortable and breakfast very good. Close to the Low Green. Restaurant very busy and car park filled quickly

All the staff were very efficient and worked hard. Our room was spacious and bed was comfortable although seemed a bit short. Breakfast was good and waiting staff very professional. Our bathroom could have done with some attention as two of the floor tiles were cracked . Also the sink drain seemed to need cleaning as very slow to drain and gunge came up .

We enjoyed our stay . And my grandchildren Had the best time . My sister just died from brain cancer . So the short stay done the trick . Would definitely go back . Xxxx

Dated in areas, thread bare carpets, flaking paint in bedroom, music loud from lower floors either leisure area or kitchen Restaurant food was disappointing, lacked taste and terribly presented

Hotel was great room was cracking and good breakfast. Staff friendly also