Mitsis Selection Laguna vs Similar Hotels

Some rooms had issues such as noise and cleanliness problems.

Problems noted: wrong room allocation, bathroom odors, poor cleaning, ants in rooms and balconies. Stairs and room layout not ideal for guests with reduced mobility.

The room was fine but quite dated and had plumbing issues.

Rooms were spacious and luxurious, very comfortable beds.

There were issues with the room's cleanliness as noted in multiple reviews.

Mixed reports: site cleanliness praised in places but many guests reported unclean rooms, floors not mopped, ants on balconies/rooms and dirty/poorly maintained pool (yellow water, children’s feces reported). Overall below-par room/pool hygiene.

The steam room was filthy, with thick brown sludge buildup indicating poor maintenance.

Rooms were clean, but some facilities are a bit dated.

The beach was really close, making it a convenient location.

Frequently praised: close to the sea, pleasant setting, pools and beach access, and reasonable distance to the airport. Some mention the beach has stones/rocks, but location is a clear strength.

End of season atmosphere was noted but otherwise a nice location in Crete.

Located right on the beach with a magnificent view.

Staff were incredibly kind, helpful, and accommodating.

Strong positive sentiment for the animation team and many helpful staff; several reports of unfriendly bar/reception staff and inconsistent housekeeping service. Overall service is good driven by entertainment team but uneven in some outlets.

Most staff were friendly and helpful, but one member at the bar was rude.

Staff were extremely polite and helpful, contributing to a warm hospitality.

Buffet had a large selection, but some diners felt quality decreased.

Food often described as good/tasty, but hygiene concerns reported (ice-cream handling, buffet mixing, excessive single-use plastics), limited breakfast variety for some, and many drinks not included.

The buffet was limited and repetitive; first time not enjoying food in Greece.

Breakfast was rich and high-quality with delicious options.

Nice hotel facilities overall with a large selection.

Good pool infrastructure, many sunbeds/umbrellas, pool bar and evening activities appreciated. Some issues with pool cleanliness and limited/awkward towel-exchange hours.

The spa offered a great range of treatments, but cleanliness was an issue.

Good infrastructure and fantastic pool.

Overall value aligns with the hotel experience mentioned.

Mixed perceptions: some guests feel satisfied for the price, others insist the property does not meet a 5-star standard and feel disappointed, indicating average value.

Considered disappointing for the price paid, especially with limited services.

Quality of services and experience justifies the price.