Sutera Sanctuary at Kinabalu Park

Loved everything about this place: the location is beautifull, the staff is really helpfull. The beds are really comfy and I really appreciated the extra towels and bathrobe, something you don’t see really often. Would come again.

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De locatie midden in het park. Wij verbleven in de Hill Lodge. Mooie accommodatie met uitzicht op het park en de bergen. Het restaurant was 5 min van onze accommodatie. Het restaurant had heerlijke gerechten. Voor ervaren wandelaars en natuurliefhebbers. Het park heeft veel wandelroutes

De Hill Lodge was ruim en schoon, maar de badkamer was gedateerd maar dit heeft ook zijn charmes. De ontvangst bij de receptie mag vriendelijker en de gasten meer informatie geven over het park

The view is just amazing

Water pressure low

The staff were very nice and helpful

The beds were very uncomfortable

The views are insanely good! The restaurant and buffet breakfast sooooo good. Staff so helpful and hospitable.

Het eten.

Niks.

Location Food and staff were exceptional

Nothing

We loved staying right in the park and our room was in the same building as the restaurant which was a huge plus due to the rain. The accommodations were lovely - We had a duplex with plenty of space; comfy bed and the balcony facing the jungle. The restaurant for dinner was excellent and dining hall had a great view of the mountain during breakfast when the clouds broke. It was a great stay!!

Some more vegetarian options for breakfast would of been nice. Otherwise it all was all good.

Locatie.

De douches.

The staff was amazing, went out of their way to help us with everything we asked. The lodges are cosy. You can make a fire at night. Excellent food. Nice hikes around the lodges with beautiful views of the mountain.

It’s difficult to find a taxi to the next town. The food & drinks are a bit pricy, but you pay for quality.

The beds were extremely comfortable and a good size, the shared bathrooms were better than expected and the restaurant was very good quality!

No bug blinds in the communal areas or bathrooms, so lots of bugs around, but overall wasn’t bad. Taxis to kudasang were slightly overpriced, but this is not the property’s fault, but worth noting.

Ruime en schone kamer/huisje. Goed ontbijt op korte loopafstand van het verblijf. Zeer vriendelijk personeel. Je loopt de deur uit en je bevind je al op een prachtig wandelpad.

De hoofdkussens waren vrij dik waardoor je er niet lekker op lag. Dat is echt het enige minpunt.

Great view if course, quiet & peaceful. Garden & surrounding trekkable nature are a bonus. Rooms (hill lodge) was ok, bathroom amenities were generous, bedding very comfortable. Breakfast was so, so, would be great to add more of local-fare. Staff were tirelessly very polite, in-spite having to handle 200+ mountain climbers each day.

The price was a bit too steep for a tiny-sized hill lodge room for hardworking locals like me

Spacious

Toilet

Got a free upgrade to nephentes suite for my honeymoon. It was in the middle of kinabalu park. Nature was lovely. The cabin was lovely. Bfast was also lovely. Staff were all friendly and lovely too.

Some of the floorboards were loose. But other than that everything was almost perfect.

Very clean n very welcoming

Breakfast not too variety

Pemandangan dan alam sekitar

Tiada

The location

There were sudden blackout lasting for an hour No candles or torchlight provided. No generator set backup.

Superb location wonderful views

Some maintenance is needed

The location was amazing. We were right inside the park and the villa was surrounded by nature. The rooms were comfortable and great for sleeping!

Check in was flawless. It was quick despite weekend. Mine was Garden Lodge hence it was quite nearby to the reception. View was magnificent. Could see the Mt Kinabalu from our door step. Rooms were very clean, comfy beds, toiletries was good, towel was on heated bar, shower was good with hot water and staff made us a fireplace at 8pm. Lovely garden around the lodge. Tea stuff was there, drinkable water was provided, electric kettle was given and pretty much everything was lovely. Breakfast was excellent. Sunrise is at 6am so do not miss it!

Be very careful in choosing the lodges as some may have many steps to climb. May not be suitable for elderly. This place is actually meant for mount climbers but we wanted to have a good view hence took it up. One way lanes may be a little struggle.

最滿意是餐廳的食物質素, 用心又好吃, 走出房間外面就可以看到神山. 不爬山的話也可以從酒店走馬路到山腳,看樹聽鳥很舒服.

入住園內的這間酒店, 也要付進園費用每人馬幤50元, 餐廳的營業時間沒有清楚寫明4點至6點不開. 睡床是在樓上, 要走樓梯.

Great location right in the heart of the park, which makes it perfect to start hiking trails straight away. The view of the mountain is beautiful and adds to the overall experience. We stayed at Villa Nepenthes, which was very comfortable. The breakfasts were delicious with a wide variety of options. The staff were extremely friendly and helpful, and the Wi-Fi connection was very good.

The price is quite high for what is offered. The villa we stayed in is the lower part of a larger unit, so if there are guests upstairs, you can unfortunately hear them quite clearly. Additionally, since there is a fireplace, the smell of smoke can linger inside the villa, which might be a bit disturbing for some guests.

Amazing place to stay and room was perfect, clean, great view and comfortable.

We did not understand the transport around the complex, there appeared to be a lot of mini vans , we did not know if that was included in the booking , a clearer explanation would have been good

Location ws nice. Staff very friendly and helpful.

Bed mattress sinking in abit. Need to take filrered water frm outside which was abit difficult if raining. Breakfast sausages and ham are in the water. Why? Pls dont soak the sausages.

Fabulous location within the beautiful national park. This room was far superior to Hill Lodge albeit the same price. It is on two levels with the bed and a second toilet upstairs. The room was clean and spacious with a large balcony area. The only thing missing was a comfortable chair. A small but functional modern bathroom. I would definitely stay here again but I would avoid room1.

No safe in the room so you have to carry your valuables with you. Room 1 is next to the restaurant so when you open the balcony door you hear the endless "lift" music . This room also has light pollution from the restaurant . For some reason the restaurant lights stay on all night.

Fabulous location set within the beautiful national park with easy access to the trails and the restaurant.Having seen some of the alternatives in Kundasang I would definitely recommend staying within the park if you can. The room at Hill Lodge was quiet and peaceful. It had a nice balcony at the back facing into the forest. The room was spacious, had a fridge, a kettle and basic storage space. The food in the restaurant is ok but nothing special. The staff were very welcoming and helpful.

No safe in the room so you're left carrying all your valuables on the trails. One of the twin beds was really uncomfortable and made loud creaking noises every time you moved in it..it really needed replacing. The outside lights shone directly into the room . The bathroom really needs updating. Really poor shower.

All good transfer is very convenient. Staff is very helpful. Definitely recommend.

Possibilità di scegliere la stanza secondo le proprie disponibilità e gusti. La suite no 2 é molto bella e accogliente ricca di ogni comfort. Silenziosa, comoda e vicino al ristorante. Il personale è estremamente gentile e servizievole.

Tutto perfetto

This place is heaven on Earth. The new menu, food and staff at Liwagu are excellent.

Nothing

Lovely room in the park and close to the restaurant. Staff friendly too. Fantastic breakfast!

スタッフ対応

建物古い、コスパ悪い、ペンキの匂い残ってるし。きっとお天気雨で体調悪かったせいもあるかも。暖房機は古い使用法がわからないもので、使えなくて寒かった。登山客以外にはなにのいいことない

Well appointed room with super comfy bed! a Great to be inside the national park and our room was very handy to the excellent restaurant building. Fabulous breakfasts included, and great dinner options.

The room would benefit from a fan for ventilation. Bathroom was functional but is ready for update. Bar choices ( ie available drinks) were a bit limited but this is understandable given the location.

Mount KK view (if not covered by fog) right outside my balcony. The fireplace in the unit was a nice surprise. Breakfast was OK. Staff was friendly.

The lodge is slightly dated including the amenities eg some corners has mold, fridge and kettle looks old. Checking in was a bit difficult for first timer, wasn't clear where to go to check-in.

The location is beautiful, our view was into the rainforest. The accommodation was clean, breakfast was a delicious buffet breakfast, local and western cuisine. The staff were helpful and professional. Would certainly stay there again.

View

Location! Nice and helpful staff. Gigantic rooms. Delicious breakfast.

We were a family of 4, two elderly. We booked two rooms but there were steep and rickety stairs going down to the Nepenthes suite - not so suitable for seniors especially when raining heavily. There was also no flue in the chimney so the smoke billowed inwards.

Great Scenary

Hot water

The parking

Sehr gutes Restaurant Inmitten des Nationalparkes Personal sehr freundlich. Eden im Restaurant macht einen sehr guten Job

the environment, the view, the room and the breakfast

The suite is best, surrounded by greenery. I like it very much.

The unfriendly guests that was stayed on top of our suite.

Just problem tv maybe it’s raining that time

No comment all good

everything

nothing

Location, location, location

Was given a different room first, but it wasn`t property cleaned. Paid extra to get a better room.

The staff are friendly and helpful.

The Nepenthes villa 1 needs to improve and repair the roof due to leakage on the hall area. TV remote not working. There is no plate provided even though it is provided with a microwave. The kitchen sink should have hot water and a heater. The fireplace is beautiful but not so practical. Because of the fire, the whole house was full of smoke.

We loved the views of Mount Kinabalu, and loved the breakfast spread. The bed and pillows were very comfortable.

The road leading up to our hill villas was dark and full of potholes which makes it unbearable to drive to and from the villa. The reception place needs to change their signage as it was too faded and small, and we actually missed it and drove straight to the villa without checking. Which made us have to drive out again to find the reception place. The toilet is not completely clean and has a smell, especially the toilet bowl. The floors were slimy and slippery to walk on especially when it's wet. Could be great if there were more wall sockets near to the bed for easier charging of devices. And the TV needs to subscribe to more channels. Would be great if there was an iron and ironing board included inside the room.

Designed of the house and the surroundings of the property.

Kitchen area should renovate a bit and the staircase outside need to change it. High risk of falling down.

The environment was good, the weather was so cold until no aircond needed, a peaceful place to stay overnight.

Poor sound insulation, literally can listen what other people doing upstairs, somehow got people singing early morning.

I have not receive refund of rm100 deposit yet. Chk in on 22 Nov 2023.

Furniture broken down, poor toilet drainage at sink and bathing area. Not happy with the cleanliness of the room. Road at resort arw very bad. Breakfast and staff are excellent.

The building , the staff , the restaurant ,the service.

I stayed in hill lodge 5 , everything was ok EXCEPT no hot water in the wash basin which is very essential in the cold environment, would have given it 5 stars rating if not for this flaw. and also the pothole on the road.

we stayed in Nepenthes and Liwagu suite, its old however the staff and housekeeping it well. They help us ship the lost and found which is extra mile to keep us smile. this shows their commitment and hardwork. I can give 1000/100 for their support

would like to have more food choices as there’s no facilities outside too. Housekeeping round the clock though there is not much requests

Its all about the nature and the weather…

The room smells like dust and the bed as well is dusty.

The location is truly unbeatable, as staying right inside Kinabalu Park gives you immediate, easy access to all the trails and the mesmerizing mountain atmosphere. Waking up to the cool, crisp mountain air and the occasional clear view of Mount Kinabalu creates a sense of peace and a deeply memorable, natural experience. The staff are consistently professional, and very helpful, always ensuring a smooth and pleasant stay, whether you are relaxing or preparing for a climb.

For the premium price, some of the lodges, particularly the bathrooms, feel quite dated and are definitely in need of modern refurbishment.

Great location in the park

Terrible state of bathroom. Leaking pipes, water everywhere and needs upgrading - in Hill Lodge - maybe different elsewhere

It’s simple and basic but nice! Bathroom was clean enough every time I went and you can get free water refills from the machine in the common room.

There’s a common room below the rooms and some of the nights that I was staying there were some loud talkers and I could hear their entire conversations through the ceiling.

Right in Kinabalu park.

Facilities need to improved like in room dining Gymn

早餐不错👍🏻 很多选择～ 其他方面都挺好～ 就是床架有点磕脚 要小心一点 我不小心磕了一个黑青 很痛呢🥲

床头安排可以充电的插座吧 插座太远了 山上的夜晚本就无聊 楼上睡觉的地方插座只有一个 还离床那么远🫣

Great location at the entrance to the Kinabalu Park and spacious room with easy access to restaurant.

For flexibility with check out time would be appreciated

The room was full of bugs and insects and i booked two nights but i didn't stay more than an hour i asked for a refund but they didn't answer back and i heard from someone that they might not refund me because they have nonrefundable policy. I don't mind if they charge me one night but at least refund me the other night.

Everything, such a special experience in such an amazing place. Attention to detail was everywhere.

All was perfect

The room is big and the bed is very comfortable. The service was the best the staff help to send my lugage to my room. The breakfast provided was the best.

None

We had the Garden Lodge, this was a good size for a family. Well appointed and serviced. The restaurant is only a short walk for breakfast. View was superb, the summit of Mt Kinabalu can be seen from the front windows (providing there is no fog)... Inside the NP entrance, so you can go for walks easily.

Teh tarik

Everything, from front desk to suites to food to housekeeping to checkout everything is 5 ⭐

I like the location as it’s very quiet and located inside the Mt Kinabalu Park.

The management might need to check the cleanliness of the kitchen at LIWAGU Restaurant as I saw a big mouse crawling behind the cashier.

1) View: Had a gorgeous view of Mt Kinabalu from the porch. It was raining quite heavily when we arrive, and the mountain was shrouded in clouds & mist, however, when the rain stopped, we had a lovely sight of rainbow over the mountain! 2) Staff: The staff are friendly and helpful, and our requests were met eventually.

1) Facilities: The kitchenette does not have any eating utensils (ie plates, bowls, forks and spoons). While we understand that there should be no cooking, but at least provide the minimum for eating prepared food, fruits, etc. 2) Missing furniture: On the website, the pictures showed table and chairs for dining in the kitchenette area, but there were none in both chalets. While the chalet accommodates 4 guests, there were seating for only 2 on the porch, the other 2 guests have to stand. 3) Living Room: The layout of the sofa is not condusive/friendly, with 1 set of sofa facing the fire place, and the other set facing the opposite wall. 4) Bedrooms: For a "luxury" hotel, the rooms are really bare - no dressing table nor mirror (have to go to the shared bathroom to use the mirror), no chair, no hooks, no hairdryer (was told the hairdryer is inside the bathroom when I queried the front desk). We expected better for the price (RM1,000+ per chalet per night!)!!