Hotel Aldea del Bazar & Spa

La alberca y su restaurante.

El trato amable de su personal y su arquitectura

Nada

La limpieza

El hombre del mechón de canas del restaurante

Location was great, the staff at the restaurant was absolutely incredible, the pool.

The pool was too hot, no fitness room. The hotel requires a serious refresh as it is getting too old now.

La atención del personal es muy buena.

Al no tener ventilación el baño, todo el tiempo está húmedo o con mal olor, aunado a que la TV no se veía bien, como si no tuviera señal.

Tolles Frühstücksbüffet Aussicht ans Meer vom Zimmer Gepflegte Poolanlage Ruhige Klimaanlage

Staff were very kind. Location was great, very close to plenty of beaches. Would not recommend if traveling with babies. Beds are made out of cement and flooring is vile. Not very safe for them. Overall, everything was great

La alberca

Television

Loved property great for families,clean and spacious rooms staff very friendly and helpful.also had the massage it was great very relaxing

All was good

Excelente habitación con buen metraje y vista al mar y muy buen desayuno. Recomendable

piscina

Restaurat

La atencion del personal es excelente.En el lobby todo el personal fue muy atento. En el restaurante, el desayuno fue muy bueno, en especial la fruta fresca y de muy buen sabor. Aqui, nuestro reconocimiento para Ernestina, una chica muy amable.

Ahora sabemos que el lugar es muy seguro, pero dos cosas nos gustaria ver en nuestra proxima visita: 1) una caja fuerte 2) un refrigerador pequeño

We stay in this hotel every year. It’s clean and love the pool. I like that it is close to the airport.

They need new cushions. Pillows are too soft, so they should have a combination of soft and foam. Towels are no longer white so I think it’s time to get new ones. It’s our third year to come and noticed the deterioration.

Room was really bad, there was a mattress on top of a concrete base, We have to wait more than 30 minutes to get a little hot water, restaurant din't allowed to bring any food or munchie's to the pool area. We ask for ice and they rejected. I will never go back to that place or recommend to no one.

Limited shades by pool, Location, far from town, building lock of maintenance.

Sin dudas la atención de las personas que trabajan ahí. Hacen muy gratificante la experiencia. Desde la comida hasta el orden en los cuartos, nos encantó todo.

La limpieza y la ubicación

La alberca pequeña y sin calefacción

El hotel es muy lindo y tiene una vista increíble al mar

El precio de las comidas

DO NOT BOOK HERE! I STAYED HERE ALMOST TWO MONTHS FOR BUSINESS! FOR THE PRICE, LOCATION, AND AMENITIES, YOU CAN DO MUCH BETTER! THEY HAVE HIGHER PRICES THAN TULUM RIGHT NOW! THEY USE THE POOL TO LURE YOU IN AND BEHIND THE VAIL YOU'LL FIND ICE COLD SHOWERS, POOR FOOD, NO SAFE, NO FRIDGE, NO DRESSER, OR A WORKING TV! YOU GET A BED, A COLD SHOWER, AC, AND A SPACIOUS ROOM... THAT'S WHAT YOU'RE PAYING FOR! We had FOUR other hotels we were operating out of. This was the second worst, with the worst being Posada Real. Villasol, across the street, had it all. Better food, better accommodations and even affordable ATV and scooter rental right in the lobby, and the bar was ALWAYS open! We spent more money and time at Villasol than we did at the hotel we were staying at! Could have been money spent at Aldea instead! I HAVE BEEN TO FIVE STATES IN MEXICO AND HAVE NEVER EXPERIENCED MORE POOR INTERNET OR WIFI THAN AT THIS ESTABLISHMENT! I COULDN'T SEND AN EMAIL OR EVEN PLACE A FIVE MINUTE PHONE CALL TO LOVED ONES TO LET THEM KNOW I WAS OKAY! I couldn't even do payroll or pay bills without physically leaving the hotel and going to another one! If you have to do ANYTHING that requires two factor authentication, don't even consider it while in this establishment... YOU WILL NOT GET IT DONE! The wifi works in ten minute increments. At night and when everyone is using it, you can forget about it. I had better results during the day, but it was EARLY in the morning I had to set alarms and wake up to handle what I had to. If I tried to do it any other time, it was a massive headache and or not doable. I have no issue staying somewhere older as the place has character, it's clean, and it can be cozy from time to time. But unless you're staying on the first floor, you WILL walk a considerable amount to get to and from your room. There is only one staircase at the opposite end of the hallway. If staying on the second floor, you will need to walk around 1/4 of a mile to get to your room every time. The poor food quality at the hotel wouldn't necessarily be an issue if there were food accommodations around, but there aren't. Familia Time is about a 12 minute walk, or you could walk to Las Palmas for Pizza for 15 minutes, or you could walk further to Cafecito for 20 minutes. If it was past 10pm, you're out of luck unless you take a cab into town. This is why Villasol became even more valuable. If this hotel could just provide quality food for a good price that was open late it would be much more worth the price. I had hot water sporadically in my room. At night past 10pm it was rare to have hot water. Sometimes in the morning it would still be ice cold. I went back and forth with management who kept assuming I was not turning the left knob on the faucet enough. I kept doing what they told me and I even got videos of it not working. There was even an occasion where the management very rudely and forcefully suggested I move into another room if I was "unhappy" with the water in my current room. I just moved on and dealt with it after that. But if I was paying to be there I'd be furious at how management chose to handle that. It's VERY tough to be somewhere far away from home and trying to get comfortable and the management is arguing with you and calling you a liar as opposed to fixing the issue! Several other crew members as well as my girlfriend all experienced the same issue of sporadically having hot water in their rooms. Despite the issues I may have had with the hotel and room, that doesn't mean there aren't great people who work here. If it weren't for the staff throughout my stay, I would have surely left. I want to shoutout the people who were AMAZING! Jakob at the front desk was my guy! Cool, calm, collected, and he always helped me. He was patient and accommodating from start to finish. Ana, who works in housekeeping is the best of the best! She was usually the first and last person to greet me every morning and every evening. She's a hard worker and always had a smile on her face and she was so patient with me and my poor Spanish. Getting an extra roll of toilet paper or an extra towel was always easy. She made me and my girlfriend feel comfortable and at home. Her and Jakob were amazing and they ended up being some of the best people we met in the sixty days we were there. We were sad to say goodbye and if ANYTHING would bring us back to that hotel, it's them! I'd like to thank the hotel and staff for a safe and comfortable stay. I believe simple things can be done to make this hotel worth the price. It's in a decent location with amazing staff and a nice pool! If it had better food with later accommodations, hot water in the rooms, a safe, and maybe a place for people to put clothes or personal belongings, it would be much better. P.S. Better wifi wouldn't hurt either! If the service at the closest hotels is good enough to send an email, but yours isn't, that should be a problem for you. Stop encouraging your customers to spend money and time at the places around your hotel. Do the things within your power to ensure your guests spend their time and money there as opposed to somewhere else.

Que no había niños

Ubicación, faltan amenidades, no tiene desayuno incluido

The location was good for my purposes.

I didn't like anything else about this property and was very disappointed.

Muy amplio todo

No hay área para fumar

La alberca es espectacular, las instalaciones aunque son algo antiguas, tienen una hermosa arquitectura.

En realidad, solo la no disponibilidad de spa en tiempo completo y la ubicación que esta algo retirada. Pero todo lo demás es excelente

Funcionários simpáticos e dispostos. Quarto sempre muito limpo. Piscina e ambiente agradável como um todo.

O WIFI funcionou mal durante a estadia e, ás vezes, não conectou. Poderiam ter um pequeno frigobar no quarto, para manter os líquidos frios. O ar condicionado do quarto projeta o ar todo em cima das camas, o que é desconfortável para dormir.

Los recepcionistas super agradables, muy educados, el hotel no es nuevo pero esta bien cuidado, y la gente muy amable

Nice pool and Luis from the pool restaurant (breakfast) is super nice. Other than that, very average hotel. A good place to stay for a low price.

wonderful

Love this place. Beautiful nd amazing view.

Wowwwwww es lugar más hermoso y espectacular de puerto escondido definitivamente tienen que venir y checarlo. Área de alberca para niños y adultos con una vista espectacular hacia el Océano. Wow la mejor vista desde lo alto de puerto. El restaurante perfecto, bebidas perfectas y comida deliciosa.

Hotel was nice. To far from main attraction. IF YOU WANT TO RELAX AT THE POOL YOU CAN'T TAKE YOUR OWN FOOD OR DRINKS. YOU HAVE TO EAT AND DRINK THEIR OWN.

Serene

Beautiful setting with clean, simple, spacious rooms. I feel it is a little unfair to comment as we were in Puerto to visit family. Breakfasts were great, pool fabulous, beds and pillows a little hard but fine for the short term : ) Very much a Mexican destination, which was very enjoyable for us. Overall we really enjoyed our stay.

Closed to the town

Excelente place! Very relaxing and convenience for family vacation

Everything was great. Food was great, however I didn’t include breakfast on my booking and had to pay 4X more on site.

Everything

Aldea was an excellent choice to stsy near everything! Rinconada where there are many restaurants and ice cream parlors. You must rent a car with v Travelocity only $61 to see all the beautiful beaches etc.

The property was very clean and staff very friendly. A beautiful pool with perfect sunset view. 15 minute walk to the beach and a very professional and enjoyable massage and mud bath treatment!

Close to the airport and the staff are super friendly

For a 4-star hotel, it doesn't meet the standards.

Nice

I appreciated greatly that they let me checkin early. I was very tired and the early checkin was a big help.

Pool room staff very good

Views as well the building structure spectacular

We read reviews on this place re:their unfriendliness, & after staying here, we found these reviews to be true. The staff is not friendly! The staff in the restaurant/bar are not only unfriendly, but they made us feel uncomfortable. They would look at us & whisper amongst themselves & laugh all while looking at us. So uncomfortable! Front desk staff were barely friendly. Based on the rude, unfriendly & somewhat condescending attitude from the staff, we would not stay here again.

Love the pool just across the restaurant and they even have a shower to get rid of the sand before getting in the pool. Or just to shower after swimming . They also let you use the facilities after checking out. I love the staff being helpful all times.

1. I could not have a phone conversation due to bad service. 2. Both machines in "gym" were broken 3. I was so sick.(ended up in hospital from dehydration), I asked for a piece of bread or crackers, his response was "You can order a hamburger or pasta" , I needed help with figuring out laundry, his response "It is not our responsibility for your laundry. 4. During my days of being sick they were jackhammering and demolishing a room 3 doors down the WHOLE day 5. I had to ask several times for room to be cleaned. 6. THe pool area is beautiful but there is NOTHING else around. 7. THe local beach is very nice as well "Bachoco" So frustrated to have spent that amount of money. The two men at front desk had a little English but no one else.

Beautiful hotel! Secluded and private! The pictures do not do it justice. The restaurant/bar staff were very kind and attentive but the reception was horrible. Very rude and short tempered. The person who made the reservation will need to bring their ID even though it is not stated anywhere. They only make exceptions to certain people and when you ask them why they say they can’t do it for everyone. Once the manager came in and I told him how it was unfair that he treated other customers compared to me, he apologized and ended up helping us during check in.

Pool and area around the pool is nice. Service staff are not helpful.

The buffet was great . But as far getting drinks around pool or lunch was a long wait even going up the beer was ridiculous slow. its not a place where they come to pool and offer drinks. We wouldn’t , you must walk or taxi’s . Beach was not close overall hotel very beautiful and staff where find

The hotel pool is big, and there is space for everyone. I appreciate the no dogs police. There is parking available.

I made a reservation through Booking.com, and after a while, I received an email saying that I could only pay with American Express or a money transfer; otherwise my reserve would be canceled in the next 24h. The facilities are wore off, with many items broke, for instance my shower head was so rusted that did not move, and none of the power outlets in my bedroom work, including the one for the tv. There is no mini bar in the bedrooms, and they charge $20 per item to store at their fridge. The corridors are with a ceramic tile with large grout gaps between. You can hear all the Tec-tec-tec noise of guests luggages running in the corridor while you try to sleep in the morning. The restaurant is overpriced, the service is slow, and the food is mediocre.

Clean room

The property was a typical Mexican quaint hotel. The room was clean. Staff was friendly.

We arrived around 8:00 p.m. and went to the hotel restaurant for dinner. There were 2 other guests there. It took the waiter a very long time to take our order. All we ordered were 2 beers, a water, fries and guacamole. We had to wait about 1 1/2 hours for this. We questioned the waiter and all he said was that they were busy. BUSY???- with 3 guests in the entire restaurant? Additionally, there was a cat walking around the premises walking from table to table. The staff did nothing to get rid of it. WiFi not great. Getting disconnected constantly. The hotel was a very short ride from the airport about 7 minutes away. We were ripped off. They charged us about $15. We could have walked there, but unfortunately we were not familiar with the area.

The hotel was really quiet, not full at all so it was best to rest and enjoy the pool. Also the staff was really helping, especially one night with a group really noisy, they went to tell them to stay quiet. I also liked the pool and the great spaces of the property.

Once service was really slow at night in the restaurant. No problem with morning service.

Staff was very helpful, front desk guys were very nice in helping me with all my needs!

This so-called 4-star-hotel is totally overrated - the staff is very kind, but the paid breakfast is less then you'll get on an airplane, it's not more than a starter. You'll get no juice if you already took 3 tiny pieces of fruit. Or you'll get one glass of cheap juice from concentrate (not even real juice in a 4-star hotel!), but then no fruit. And don't ask for a second small glass of juice - you won't get it, you already had one. You can choose only one tiny meal, and nothing more. But no extras like chicken or so. Just tacos with a sauce on it. That's it. After this breakfast, you have to go to another place, because you'll be hungry as before. I'm staying in hotels around the world most of the year, but this breakfast is one of the worst I've ever got. If I were here on vacation, I would cancel right away and change my stay. The rooms are big but totally basic - I wonder how they got 4 stars - not even a fridge or a water cooker in the room. If you want more water than provided in the room, you have to pay. Sorry, this is 4 stars and we talk about water!! Never experienced this before, and this is not my first time in Mexico. They just want you to pay for everything. In the morning I wake up because the laundry is in front of my window. The view outside the window is a white wall. You will not get a good sleep here, because you hear EVERYTHING that happens in this hoteI. I would not recommend this stay at all for vacation, in a hostel I would feel more welcome. Read the other reviews - I'm not the only one with this terrible experience here, especially regarding the breakfast. We kindly told them our problems with the breakfast, but they are not willing at all to improve their service. Today at breakfast I kindly asked again: "I believe it's not possible to get a second glass of juice?" - The answer: "no, not possible, just one". If it wouldn't be so horrible here, I would have to laugh. The pictures provided by the hotel are far away from reality.

The pool area was amazing. Our room was large, with comfortable beds overlooking the beautiful pool. Our room was cleaned each day we stayed. We had food in the restaurant one evening but it wasn't anything special. La Julia is the best place for breakfast/lunch. It's a 2 minute walk away. Playa Coral (about 5-10 minute walk away) is a nice quiet beach for swimming. We went snorkelling off the beach there and saw loads of lovely fish. The hotel is remote, but given the quality of the food at La Julia, I would return to stay here if I came back. The hotel is walkable to Vive Mar, to release a turtle and watch beautiful sunsets.

Our evening meal in the restaurant was average. We dismd not eat there again.

It was a nice and clean hotel

Great service

Necesita mantenimiento la propiedad

Vacaciones

Very large hotel, great place, big rooms, very clean. Good communication with the team. Food, drinks and breakfast are Ok. Not wonderful, but Ok overall a very nice stop in Puerto Escondido

Breakfast quality could be improved ( very light coffee and fruit juice is not so nice)

A/C didn’t work and was leaking

Peaceful

very old,

more clean food more o less dirty

Nice people helpful,the cleaning team very good the staff on the front desk really attentive.

The hotel is clean and very safe except the Air conditioner wasn’t the best

room air conditioning in room 201 did not work. hair dryer in room 215 did not work

They need to fix the liking toilets and upgrade the towels

restaurant food was not appetising

great

great place it was beautiful

Very comfortable

Excellent hotel

Beautiful site and pool. Big clean rooms. Pretty good breakfast.

Breakfast was delicious, poblano enchiladas are really good. Simple but comfortable hotel. The beach near the hotel is the best

location

aging

We were there only overnight but the beds were comfortable and the A/C worked well.

Great stay! Very clean, friendly staff and within walking distance of a few beautiful beaches to enjoy!

The hotel itself is beautiful: quiet, big and clean pool, beautiful garden, very close to the beach, some rooms with ocean view. The room is very big.

Wifi was as bad as other reviews already told us. In the restaurant it was acceptable the first day and bad the second. I didn't like the attitude of the staff, at the check-in they didn't inform us about basic things like the possibility to get towels for the pool. They never said hello when someone entered or left the building. The room was not very clean (hair on the floor, party equipment of the former guest still hanging on two places in the room), also there was garbage in the corridor, even though the cleaning staff was always around. The bar tender was not very attentive, even though nobody else was in the restaurant.

We liked this hotel very much. The staff was very helpful and pleasant. The rooms are large and have everything we needed. The pool is large, and the water temperature was perfect. The location is good, and walk able. We will return!

Close to the beach

Friendliness of staff… provision of wrong information

We liked the swimming pool and restaurant area. The hammocks were a lovely bonus for relaxing. we also liked the simple bedroom room aesthetic. The staff were really kind and helpful.

We had breakfast included in our stay but it wasn’t clear what exactly that was. we ended up ordering from the menu most days and having to pay for it. This needs clarification.

Muy tranquilo y relajante. Cerca de la playa en auto. El internet es muy malo.

Muy tranquilo y relajante. Cerca de la playa en auto. El internet es muy malo.

Hormigas en el cuarto Mol en el tapete del baño y baño en general Minisplit no funciona aproximadamente