TRYP by Wyndham New York City Times Square - Midtown

La ubicación

Muy poco personal, atención lenta y mala. Desayuno, malo no lo recomiendo además muy mal servido, todo diseñado para que no comas… había que sacar hasta el jugo del refrigerador y podía los panes y queues envueltos en plástico transparente … es decir si lo se abre se guarda para mañana

Lage, grosses Zimmer, alles Nötige vorhanden

Bißchen sauberer, Möbel heruntergewohnt, Stockbett wackelig und unbequem

Perfect location, within walking distance of Times Square, and just a few minutes’ walk from Hudson Yards in the other direction. The lobby looks a little dated, but the rooms are spacious and modern. The front desk staff were very friendly and helpful and assisted us with any issue we had.

L’emplacement

En rénovation donc gym et terrasse fermées et des meubles qui longent les corridors. En somme ça semble d’une place un peu encombré

Perfect location, within walking distance of Times Square, and just a few minutes’ walk from Hudson Yards in the other direction. The lobby looks a little dated, but the rooms are spacious and modern. The front desk staff were very friendly and helpful and assisted us with any issue we had.

I like everything

No nothing

A equipe foi atenciosa, a comida do restaurante é boa e com bom custo. Tudo certo !

ITS THE FOUR TIME THEY CHARGE MY CREDIT CARD WITH AMOUNTS OF MONEY. IM NOT ANY MORE IN THE HOTEL AND THEY STILL DO IT FOR AMOUNTS OF 150 DOLARS.

Lage

Sehr teuer. Familienzimmer sehr klein.

Location

The room wasn’t that great. Was supposed to have 2 doubles but ended up with a king and pullout single.. or would have had to wait til 8pm-9pm to get a room

Personale super disponibile e posizione in rapporto al prezzo davvero ottima

Pulizia non eccezionale ma nel complesso ok

El espacio de la habitación

La recepción muy pequeña

Large room

Bathroom shower not clean/mold and mildew

Location was excellent, room very comfy and clean.

De kamers waren proper en mooi

Extremely disappointing experience. Our Apple Headphone were hidden away in the staff cleaning closet, wrapped up in towels. Despite asking for feedback multiple times, we were repeatedly promised that they would look into it, but we never heard back. Zero follow-up, zero accountability, and poor customer service.

Everything was great. Perfect location!

N/A

her gün temizlik çok iyiydi.otel genel olarak çok temiz ve gğvenliydi. Tesisin konumu harikaydı

Centrally located to Time Square and the subway. Short walk to everything Time square related. Huge room with 2 bathrooms more than enough space for 5 adults for 5 days. Staff was great. Room was serviced everyday with complimentary bottled water, coffee, towels, and cleaned. Felt safe, clean, and comfortable.

2 elevators were out of service leading to wait periods but nothing too bad.

Struttura molto comoda per la posizione e camera con tutto l'essenziale.

Un po caotica la hall di ingresso

La limpieza y cambio de toallas en la habitación fue excelente. Nos reemplazaron el café y agua todos los días. El lugar es silencioso y no tuve problemas para dormir. Camas muy cómodas. Internet de alta velocidad. Nos trataron con mucha amabilidad.

Cuando llegue me dieron una habitación temporal ya que la habitación que reserve no estaba disponible. No me causo mayor problema, porque la segunda persona que se alojaría llego un día después y ahí sí estuvo disponible la habitación reservada. Pero eso no debió pasar. Las llaves en la ducha y lavamanos tenían filtraciones de agua, que impedían que saliera una presión total. En la cocina, nos permitieron utilizar el microondas, y sentarnos en las mesas del restaurant (pero en la parte de atrás). No nos permitieron utilizar platos. La mayor parte de la estadía al menos 2 de los 4 ascensores estaban en reparaciones. Afortunadamente no estaba en pisos altos y subí las escaleras la mayor parte del tiempo.

Taille des chambres, emplacement central, confort global. Accueil du personnel, possibilité de laisser les valises avant le check-in et apres le check-out.

Propreté à l'arrivée. Clim bruyante.

God plassering, ok rom

Dyrt, lite hjelpsomt personale, svært dårlig mulighet for oppbevaring av baggasje (det var fullt og vi måtte endre reiseplanene da vi ikke kunne oppbevare kofferter der den siste dagen), rommet var ikke klart ved ankomst selv om vi kom kl 1800.

In pieno centro, vicino a Times Square, camera ampia.

Localização

Quarto muito sujo.

La habitación muy cómoda aunque solo fue para dormir jijiji

Que en la reservación decía q incluía desayuno y cundo llegue me dijeron que no, eso cambió un poco el itinerario

Emplacement idéal au cœur de Manhattan et à côté du métro

Salle de bain un peu vétuste

Our stay at TRYP by Wyndham Times Square was wonderful. A special shout-out to Suman, who went above and beyond to accommodate us; we truly appreciated his exceptional service and help during our visit.

Location is good

Near Times Square

What I like is that we came for tourism around Manhattan and hotel location is very convenient ! All the family had an amazing time in Times Square!

Excellent location. Close to Madison square garden, subway, restaurants, & shopping. If you enjoy walking, even better-Times Square is a must!

More ice machines needed. Rooms weren’t close as requested, but staff was apologetic & free upgrade provided.

Very good location, nice staffs.

The facilities are old.

The location to our conference was as convenient as could be.

Will construction ever be complete? Will we ever have the option for coffee and creamer in the room? Simple joys make all the difference.

La atención del delmpersonal de 10,muy amables en todo momento.

Las duchas de cortesía,si te vas despues del chek out,solo hay 2 y nos tuvimos que sacar con las toallas de la piscina,no ofrecen otras.

Bad location, Run down

Charged twice for resort fee

Well located, big / spacious rooms

It is good but noise because of weak/slim walls is something to work

Ideale Lage in Manhattan, um einige der üblichen “Hot Spots” fußläufig zu erkunden. Auch die Nähe zur Pennsylvania Station ist ein klarer Vorteil für Urlauber die auch mal nach New Jersey rüber wollen oder mit dem Zug reisen. Auch das Zimmer an sich war ok, doch für 5x Personen war unseres einfach zu klein. Das Frühstück haben wir aufgrund des Preis-/ Leistungsverhältnis nicht in Anspruch genommen. Es war insgesamt o.k. Aber wir würden das nächste Mal nach einer besseren Alternative suchen.

Der Eingangsbereich / Lobby wirkte wie ein Bahnhofseingang. Es wirkte irgendwie mehr wie ein “Lagerraum” als eine Hotel Lobby. Der Fitnessraum nun ja er war da, aber lud nicht wirklich zu einem Training ein.

This was the worst experience ever!!! To start they charged my card 2 times prior to my arrival and didn’t have the courtesy to call and explain what happened and this over drafted my account leaving me with no funds for my trip as it too 4 days for refund to hit my account then we put a different card on file for the 150 incidentals and they charged both cards again causing another overdraft fee they also charged us 4 other charges totaling over 400 for room charge and facility fees and I’m told it was just an error by the new guy inputting this incorrect these charges where manual entry so they took the photo copy of our cards to enter these charges I reached out to Wyndham and it’s out their hands as it’s a franchise and I have tried 4 times to be connected to the manager and no luck this hotel seems to be scamming travelers of money and I’m sure many haven’t noticed they would not even comp our parking to help us out for the issue they caused I have never had an experience as unfortunate as this causing so much issue that now I have to deal with my bank to fix all the wrong charges and overdraft fees this has caused and my other bills that got declined as this locked my accounts up the customer service was the worst over this and every body blamed every one else please do yourself a favor don’t book this hotel and be careful of all Wyndham as they will not support or help you for their errors!!! Double check your bills and ask for a copy of all charges

Distance to MSG but the rest of the issues were not worth it

Gnats, sour smelling room and hair everywhere.

the bed is really confortable

the hallway kinda outdated and the lobby also

Good location. Free water in the rooms daily. Excellent housekeeping

The bar/restaurant really not good. Mostly the food was really average and the bartender/waiter was pretty rude. The food looks really good in pics, but it is just not there. Some of the actual worst fries I’ve even had. When he brought food out and made us all take it off the tray. Also first night we went down to get boba and he ignored us so long we just left. Otherwise everything else fine to good

Staying here was a negative experience in totality

Our room needed repairs, dirty, furniture in bad shape, walls had holes in them, hotel is overcrowded, staff were not trained well enough to complete basic administration, and front desk equipment didn’t function well enough for people to be served even when there were two staff at desk. Huge lineups, overcrowded lobby. FIRETRAP. Other reviews mention bedbugs

Posizione

La pulizia poteva essere migliore ma comunque accettabilissima

I would not recommend this hotel. There were problems from the moment we arrived, and the overall condition and management of the property were extremely disappointing. We arrived early and left our luggage with the hotel, and the security for stored luggage was basically nonexistent. I did not feel that there was any adequate system in place to make sure bags were secure or returned only to the proper guests. For a NYC hotel handling travelers’ belongings, that is unacceptable. When we checked in, we were put into a room that was NOT the type of room I had reserved. I had to address the issue myself and insist that they change it back to what I had actually booked. The lobby was in disarray and looked poorly maintained. To make matters worse, there were dead flies clearly visible inside the light fixture directly above the reception desk. That should tell you something about the attention being paid to cleanliness and maintenance. The bathroom was another disaster. The shower water was dangerously hot and very difficult to regulate, and using the shower resulted in water flooding the bathroom floor. These were not small cosmetic complaints. They involved security, cleanliness, maintenance, and basic functionality of the room. I expected considerably better from a hotel carrying the Wyndham name, especially at NYC hotel prices. One star. I would not stay here again.

Hotel staff was very friendly Water very hot Complaints Shower curtain very dirty and shower rod very rusty. Both need to be replaced

Would have given them a 10 had there been laundry on site as advertised! It says there is laundry for additional charge, but there is no type of laundry service or washers and dryers at this property. There is a nice laundromat 5 min walk from the hotel, so I used that and wasn't a huge deal.

La ubicacion

La limpieza

Ubicacion

No tienen desayuno incluido

Could have given free breakfast for the price I paid

nothing in particular, it was a good place to stay

The staff

Work in progress, and dirty outside with garbage and strong urine smells

Location was amazing. Value for a large family when booking the suites. Even when we booked a separate room for the second day, the staff was kind enough to let us stay in the suite since it wasn't booked.

Lobby was a bit underwhelming. Could use a facelift.

This was one of the worst hotels we have stayed at, We enjoyed the size of the room, clean towels and bed made daily, the hotel customer service was by far the worst. As a type 1 diabetic, I carry extra insulin, I have an ice pack that n3eds to be frozen for flights home. This is the first hotel that had no freezer or refused to put the ice pack in the freezer, they said the staff would take it. The fridge in thr room did not get very cold, so I'm sure my insulin is ruined. On the day of out check out, out flight was 6pm, out of JFK, we signed up for the airport transport, while we were out, our flight was canceled and we were now booked to Fly out of LGA, it took me over 3 hrs to get the hotel staff at the front desk to answer the phone. Worst customer service experience. And we had to pay a $22 resort fee a day and For what?

Unfortunately, the valet scraped our wheel on a curb, and we got a flat shortly after leaving. I called to get an incident report, and they haven’t called me back. There were also crumbs underneath the nightstand. I would not stay here again. I would recommend the Cambria which is right across the street.

Do NOT book here. Also supervisor said the pictures don't match the rooms and were taken a while ago. We paid for a premium and they tried to put us in a small room then moved us to another small room. STILL NOT WHAT WE PAID FOR. READ BELOW FOR MORE DETAILS Upon entering our original room, it was immediately obvious that it was not the room we had reserved and paid for. The room was significantly smaller than what was advertised and what we specifically booked. One of the main reasons we chose this room was because it was supposed to include a sofa bed, which was completely missing. This left our family without the accommodations we had planned and paid for. Unfortunately, the problems did not end there. The cleanliness and condition of the room were completely unacceptable. We found: - A bloodstain on one of the beds. - A bathroom that appeared to have not been properly cleaned. - An already opened bar of soap left behind from a previous guest. - Water all over the bathroom sink upon arrival. - A hair dryer left plugged into the wall, making it obvious that basic housekeeping procedures were overlooked. - A crack in the window. - Furniture that was old, heavily stained, and in poor condition. These are not minor cosmetic issues--they are serious concerns regarding cleanliness, maintenance, and guest safety. When we brought these concerns to the front desk, we were met with resistance rather than understanding. Instead of immediately addressing the situation or attempting to make things right, we had to repeatedly advocate for ourselves before anyone was willing to move us to another room. At no point did it feel like management was interested in resolving the situation or acknowledging how unacceptable these conditions were. Eventually, after continued discussions, we were moved to another room. Unfortunately, this room was not much better. In the second room, we discovered: - A large sticky stain on the top bunk bed. - A roach inside the shower. - Stains on the furniture and curtains. By this point, any confidence we had in the cleanliness of the hotel was completely gone. Finding an insect in the bathroom after already experiencing numerous sanitation issues in the first room was unacceptable and frankly disturbing. Overall, the condition of both rooms fell far below the standards that any paying guest should expect. We paid for a clean, safe, properly maintained room that matched the description of our reservation. Instead, we spent our time documenting problems, speaking with staff, packing up our belongings to move rooms, and worrying about the cleanliness of our accommodations rather than enjoying our trip. The lack of quality control, housekeeping standards, and customer service throughout this experience was extremely disappointing. We should never have had to argue simply to receive the room we paid for, nor should we have been moved into another room that also had significant cleanliness issues. I am requesting that this matter be reviewed seriously. In addition to a prompt response explaining how the hotel intends to address these concerns, I expect the refund that was promised to us to be processed without any further delay. I also hope steps are taken to improve housekeeping, maintenance, and customer service so future guests do not experience the same issues. Room 504 and 212

So close to Penn Station, clean, unique, and the staff was very helpful

N/A

Unacceptable experience- avoid the Family Room during summer. Our family of five, including two children and a grandmother, stayed in Room 801 for two nights beginning July 17. We paid an outrageous premium of >$650 per night, yet the hotel failed to provide the most basic necessity during extreme summer heat: functioning air-conditioning! The suite was spacious and clean, but that became irrelevant when we could not sleep comfortably. The Family Room appears to be two rooms combined with a wooden partition, without an AC system capable of cooling the enlarged space. On the queen-bed side, the temperature remained at 75–76°F. On the bunk-bed and sofa side—where our children were supposed to sleep- the AC did not work at all on the first night!! That night was miserable!! The unit was repaired the next day, but the temperature still would not fall below 73–74°F. We ultimately had to request two fans simply to survive the second night. Fans are not an acceptable substitute for working AC in a >$650-per-night hotel room. Even more frustrating, the manager, Mr. Sharma, was unavailable when I tried to speak with him, and I learned that s/he is generally NOT available! Selling this room at a premium price when its cooling system cannot adequately serve the space is indefensible. Management is basically scamming in the name of "Family Room". I checked one other room and generally enquired. The AC situation is same for all Family rooms. AVOID, if you can! We won't be back for sure!

Location is fantastic. You are steps away from subway or from times square and even central park. It is also conviniently located next to bike and run lanes which will bring you to central park within 2.2km running. Unlike most other hotels this one has 4 elevators and massive rooms. We stayed in family room and it was huge

Storage room for luggage is a bit shady but if you are coming by car I recommend to leave luggage in a car and park it accross the road.

cleanliness of the room

no microwave inside the room.

Great location, clean and good value for money.

A bit of works taking place around the building but not much nuisance.

Está muy bien ubicado, cerca de todo.

Falta limpieza en las paredes del baño.

the room was nice

they found bed bugs in the room of another guest, and she was telling everyone about it in the reception

Localização

They let us store our luggage before check-in, which was very convenient. The room was clean, and it was properly cleaned again on the second day. The location was also great, and we really liked our stay.

Ja respodi, antes chequem!

Room size

The street is so dirty, and smells are very bad in the overall street

Location

We booked 2 king beds, they gave us 1 king bed and one sofa bed

This is a tardy warning but...stay away from Club Wyndham! Just today, I received a call from one of their sales representatives and it reminded me (like PTSD) of my family's experience with the company. Our experience was AWFUL! The original call, in the Summer of 2025, promised me 2 nights in New York City at an "upscale" hotel in Manhattan for $399 (plus fees and taxes). Turned out the fees in NYC came out to over $800 (that's on top of the original $399)! The place we were assigned - The Tryp Hotel ... was, at best, a MOTEL! Our family travels a lot and this was one of the worst places we've ever stayed! We ordered two beds but were only given one King. I like to work out every morning and the TRYP's facilities were disgusting. I begrudgingly worked out on two mornings. There were NO towels or sanitary wipes and the SAME empty water bottles I saw from the morning before were still there the next morning. Clearly, no one took the time to even tidy up the work out room! At our required presentation, the THIRD person we spoke to (trust me, it's a hard sell) confirmed that we had reserved two beds and told us that we would be refunded the $100 we paid for the extra "cot" (a prisoner would have been disappointed with that thing) that was rolled into our room. When we complained about the excessive fees we had to pay, all that representative said was "Well, welcome to New York." Of course, the $100 refund never came. We still have a bitter taste in our mouths over the whole "bait and switch" experience. I'm mentally healthy enough to get over emotional things pretty quickly, but, the phone call from the Wyndham rep. today reignited my indignation. Here's the kicker: when I started to to voice my criticism from my previous experience...he hung up on me! My advice: Ignore all calls from Club Wyndham!

It was central to the main subway station great staff

Absolutely nothing it was perfect

If I could give this hotel zero stars, I would. Before our trip, we found multiple recent reviews from guests reporting bed bugs. Concerned, we called the hotel before arrival and requested to cancel our reservation. We were told we would be charged the full cost if we canceled, so we decided to give the hotel the opportunity to provide us with a clean room. Before officially checking into the room, we inspected it and found nothing concerning. The following day, after housekeeping serviced our room, we returned and discovered what was clearly a bed bug crawling on the bed. We immediately photographed and recorded it, captured it in a sealed plastic bag, and brought it to the front desk. The manager, I believe his name is John, briefly looked at the insect and repeatedly insisted that it was “an ant” without meaningfully inspecting it. When we attempted to explain why we believed it was a bed bug, he ended the conversation and refused to discuss it further. We no longer felt comfortable staying in the room and declined the offer to move to another room because we had lost confidence in the property’s handling of the situation. We contacted Wyndham Customer Care, Wyndham Corporate, and even requested police assistance because we were unable to resolve the dispute. The police officers completely agreed with us, but explained that they could not force the hotel to issue a refund because it was a civil matter. This was my bachelorette weekend, and instead of enjoying our trip, we spent hours documenting evidence, finding another hotel, and taking precautions to avoid bringing bed bugs home with us or to anywhere else we stayed. We also discovered additional charges on our account that we are still trying to understand, an extra $300 worth of charges that, when we called to ask what they were for, they couldn't tell us and refused to give an itemized explanation of the charges. I have attached videos of the bed bug we found and of our interaction with management so that other travelers can make their own assessment. This was easily the most disappointing hotel experience I have ever had.

Hello, we should have listened to so many of the past reviews. We found a bed bug after our first night after housekeeping came to "clean it". We talked to the manager and he called the bed bug in the ziploc baggy we had caught, an ant after not giving us the time of day, definitely not an ant. The staff refused to give us a refund. We spoke to corporate, customer service and we even called police officers to come talk to us. We originally had asked to check the room prior to checking in as I tried to cancel the night before checking in and was told I would be charged for the full visit. This hotel is a joke and a scam... Please DO NOT GO HERE!!! This place ruined our weekend and hope you all stay safe and clean because this hotel knows there is a bed bug infestation and are being extremely negligent about it!!! If I could I would attach all the photo and video evidence we have!! Also not worthy of a 1 but I can't give negative stars...

It was a good location, close to the plans we had.

It was nice there was a bar with food on site.

Staff was pleasant, friendly and knowledgeable.

Location and price. They had buffet which we didn't have but looked good. Convenient location to subway entrance, bar in lobby and ease of getting in/out of in a pinch. Surrounded by police, so safe enough.

Outside they were getting rid of all bed mattresses and the streets were littered with stained ones. Homeless people quickly found this life had and started their free night stay on ones. Outside the hotel smelled like urine and all things.

Exceptional location and fab for a family of 5 which can be awkward to find accommodation at times. Thanks Tryp will definitely be back!!

The room we had was very spacious and amazing

Nothing

During my stay, the air conditioning in the hotel was not functioning for two days. This created a very uncomfortable environment and substantially diminished the quality of our visit. Talked to front desk and they did nothing to help. Additionally, I reported a non-functioning toilet to the front desk in the morning and was assured the issue would be addressed. However, when my family and I returned to the hotel later that evening, the toilet had still not been repaired. As a result, I was forced to troubleshoot and fix the issue myself so that my family could use the restroom. I submitted complaints to the manager and to corporate and have received no response to date. Do not stay there. They don’t take care of their patrons!

Rooms were nice.staff was nice. Easy pull up drop off luggage and close parking garage .

Na

The location

Everything was either broke or missing

Upon my arrival, I was charged an additional 150 fee when it was never referenced on their hotel website. In addition to the surprise fee, my TV didn’t work and maintenance showed up and could not resolve the issue so my only source of entertainment in my room was not provided. If you Make reservations here Make sure to bring shower slippers or flip-flops as the shower is very moldy.

My family and I had a room with 2 queen beds. It also had a pull-out sofa sleeper. The room was larger than I expected it to be. The walk-in shower was spacious and the hot water was HOT. The AC worked great and chilled the room down nicely. The property is literally next door to a precinct. The area felt very safe. The bar/restaurant staff was very nice and friendly. There was a water dispenser in the lobby we could use to refill our bottles with cold water. The room was quiet, very little noise from other quests could be heard. The bed were very comfortable and had a good about of pillows and blankets.

They're was not enough room to utilize the sofa sleeper. There was no way to pull out the bed for it. The room thermostat was motion sensored so during the night it would shut off and get a little stuffy in the room. If there was a TV remote, we never found it. Luckily we didn't feel the need to watch TV. The bathroom counter was almost non-existent by there were a couple of shelves underneath to put toiletries. On the hotel website it states that you will get a pair of slippers. We didn't get any slippers but there was 1 eye mask and one pair of plugs we could have used.

La atención del personal y la ubicación

お掃除の方がとても印象が良かった。それと唯一の良い点はタオルが厚くふかふかでした。

最初に通された部屋はセーフティボックスが壊れていました。フロントに電話すると明日でなければ修理出来ないとの事。フロントに向かい部屋を変えて欲しいと告げると、調べもせずに部屋は満室で変更出来ないと言われた。しょうがないのでバッグに貴重品を詰めて鍵を掛け、外出する時にフロントに預ける為に持って行くと、部屋を変えるどの事。荷物も解きシャワーを浴びた後での部屋移動は本当に大変でした。何故最初に部屋を変えられないか調べなかったのか？！フロントとレストランのスタッフは対応が非常に悪いです。余談ですがシャワーの水圧も弱めです。フロント前のロビーには何故か常に宿泊客？のファミリーがたむろしてソファーに寝ています。このホテルは子供連れのファミリー向きです。

La ubicación

Es un hotel masivo

La cercanía

Our experience at this hotel was unacceptable from start to finish. We completed online check‑in, yet still had to check in again upon arrival. From there, everything went downhill. Cable TV was completely nonfunctional for our entire 4‑day/3‑night stay, with staff repeatedly saying it was “being fixed” but never actually resolving the issue. The air conditioning was also broken for all three nights. The room never dropped below 72°, and despite multiple reports, we were told it was “being looked at” with no follow‑up and no solution. On top of that, we dealt with extremely noisy neighbors until 3 a.m. every night. Even after complaining, the noise only stopped briefly. We didn’t know these guests, yet they attempted to enter our room through the shared door — an alarming and unacceptable breach of safety. What makes this stay truly terrible is the complete lack of service recovery. Problems happen, but the absence of meaningful response, urgency, or compensation showed a disregard for guests’ comfort and security. We would not return and cannot recommend this hotel under any circumstances.

The hotel was great, very spacious for a large family, which is rare in NYC. Restaurant was amazing and location right next to a subway station. Area seems safe, lots of dining options. Walkable to most NYC main attractions. My only complaint would br that the housekeeping services are done the later part of the day.

Friendly staff and great location

Nothing

Excelente ubicación, personal muy amable. La comida del resto rica, y la gente de ahí muy servicial.

Podría mejorar la limpieza. Justo cuando fuimos estaban renovando colchones y los tuvieron un par de días en el pasillo…nada terrible igual.

La ubicación es todo!

I like the value for what you're getting to be so close to times Square. I did not like the fact that the staff seemed oblivious to my stay. I checked in online, uploaded my ID. Paid for earlier check-in as well as late check out and upon arrival, which I thought would be a faster process since I did all these things online, I still had to wait for a room to become available. After the front desk staff also wanted my ID to make a copy of it. When I saw this, I decided to do my due diligence and ask about my late check out, which he then didn't see in the system, but then I had to wait for a manager to approve. Again, I'm aware that this may be a

Location was excellent. Next to Penn Station and Maddison Square Gardens

Luggage storage was insecure.

This is a decent hotel for a tourist seeking to stay within the Times Square area without paying a premium rate, but I am not sure that I personally found it to be valuable or worth saving money on a hotel. Pros: Location - This is great if you are seeking to be within walking distance to many Times Square tourist attractions. Subway access is plentiful with numerous stations and Penn Station is super close. This hotel is steps from numerous fast food establishments, a CVS (my family liked having this so close for snacks and drinks and I even had to have a medication filled during my trip), and various stores. Noise - Despite being in a busy area, we found the noise - both outside and inside the hotel entrance- to be very tolerable. We had no issues sleeping at night due to this, but if we had, the hotel had provided earplugs in our room. Cleanliness - Our room was clean at check in and housekeeping visited daily to refresh our linens and remove our trash. This was nice as I have recently stayed at numerous other hotels which don’t do this daily unless you ask them to. They provided us with a couple or two after bottles daily as well which was a nice touch that most hotels don’t offer for free. Friendly staff - Staff interacted with were all pleasant and eager to help. I had to engage with them for a few specific requests and walked away satisfied and with my issue resolved promptly. Cons: Hotel area - Yes, the location is convenient but the immediate area outside of the hotel entrance was a bit rough. This may not be directly within the hotel’s control, to be fair, but it is worth noting as it something I would have liked to know before booking. The exterior hotel photos are very misleading. As is the case of many NYC areas, the sidewalk along the front of the hotel is fully covered with scaffolding. That alone isn’t an issue but it was much rougher looking in the surrounding exterior area than the other hotels we walked past in Times Square. We stayed 6 nights and for our entire stay there was always lots of trash piled up and multiple nasty used mattresses stacked and propped up along the sidewalk to the hotel. It is right next to another hotel, so I’m not sure if which hotel this is directly attributable to. Again, I know it’s NYC and a level of this is expected, but it was a bit much for my personal preference. No rooftop terrace - Many sites list this hotel as having a rooftop terrace open for guest use, but this wasn’t the case during our stay and I admit that I did find that to be disappointing. I wasn’t expecting anything fancy at all, but based on listings and reviews on various hotel booking sites I was lead to believe there would be at least a small rooftop area we could hang out on if we chose to do so. We went to the top floor (15th) to look for terrace access and easily found it, but could see it is used for hotel storage (mostly large paint buckets) and was kept locked. To be fair, I booked directly with the hotel and didn’t see this terrace mentioned on their site so I believe it is a matter of outdated listings on third party sites and older guest reviews. No on site laundry - It would have been nice to have a guest laundry area. Similar to above, I don’t recall seeing that listed on the hotel website but did see it listed on most third party booking sites which seems to be outdated information. Room seemed tired and could stand a facelift / refresh but it was in line with the rate we paid as compared to other nearby hotels Bottom line: It was a tolerable stay with no huge complaints but I likely wouldn’t return to this hotel for a future NYC stay. This isn’t really the hotel’s fault but I just feel like it’s not the best fit for my family in general. The value is there is one wishes to stay in the heart of the tourist area for an affordable price, but after my stay I confidently can say that if I could do it over I would pay slightly more for a “better” hotel or I would stay in a more affordable area.

Only stayed one night but positive experience Room was on top, 15th floor..corner room. Family of four. King size bed with bunk beds for kids. Great views from room windows on two elevations. Ruined slightly by construction materials store on room balcony. (No access to balcony because of this) His and hers sinks in bathroom. Bar at reception was good with an excellent selection of bar food. Downside. Luggage storage needs to be made more secure. Easy fix to put a lock on it and issue tickets for stored luggage. I could have easily walked out with anyone’s suitcase.

Location

Noisy AC

Localização

Pouco espaço para colocar as malas na chegada, construção na entrada e recepção pequena

Quarto velho, sujo, empoeirado. No checkin disseram que poderia guardar meus volumes por uma noite ( eu iria passar uma noite em outra cidade e voltaria para o hotel no dia seguinte). Quando fui deixar os volumes não receberam e disseram que nao poderiam guardar. Saí 4 da manha procurando um locker pra deixar 3 malas, com um voo às 8. Hotel sujo, quartos sujos. Nao reservem, pois vao se arrepender!!!! Nao reservem esse hotel!!!!

Tudo ruim! Quarto velho, sujo, empoeirado. No checkin disseram que poderia guardar meus volumes por uma noite ( eu iria passar uma noite em outra cidade e voltaria para o hotel no dia seguinte). Quando fui deixar os volumes não receberam e disseram que nao poderiam guardar. Saí 4 da manha procurando um locker pra deixar 3 malas, com um voo às 8. Hotel sujo, quartos sujos. Nao reservem, pois vao se arrepender!!!! Nao reservem esse hotel!!!!

Toilet flush handle broken.

I stayed there for a single night. After checkout, I noticed that I had been billed the advertised rate for the room, but that a second, fraudulent $500.86 charge was made to my card. The hotel did not proactively tell me about this charge or send an email with a receipt for it. When I called someone working the front desk, they rudely explained that this was because of a "glitch caused by an audit", and that I would receive a refund in 3-5 days. I filed a case with NYC311, and recommend that anyone who has stayed there recently check their charges carefully. This is a classic scam, not a "glitch". They likely get away with it more than they get caught.

Good location and friendly staff

Air conditioning broken and reported to management on two different days, but nobody came to look at it. Issue with room key, which took three tries to get it fixed. Room was clean, but facility was not. The people that worked there were friendly, but were incredibly busy and seemed understaffed.