Gran Hotel de Querétaro

Es un edificio histórico muy bonito y los empleados son buenos profesionales, y muy amables.

Habíamos reservado una habitación con cama extragrande y balcón. Según las fotos daba al parque, pero la que me dieron daba al parking. Pedí si podía tener balcón a la plaza y me dijeron que tenía que ser con 2 camas, pero no daba al parque sino a una plaza seca.

Amplitud y comodidad

Que no tenga estacionamiento propio. Aún así el hotel excelente.

Ubicación, limpieza e instalaciones en general.

La televisión es muy pequeña para el tamaño del cuarto, lo que hace casi imposible poder verla.

Las instalaciones y el trato del personal es excepcional.

Las almohadas

Beautiful view clean

La atención del personal y la decoración

The spacious rooms and the location

Bathrooms smell terrible and I hate carpets on the floors of the rooms, just collects too much dust!

El personal era muy amable. Todo muy limpio y hubo mucho espacio en la habitación. Nos pusieron una cuna para la niña gratis y ponen agua y café cada día. Hay un ventilador y aire acondicionado.

La atención del personal

El aire acondicionado hacía mucho ruido y no nos dejó descansar muy bien.

tiene excelente ubicacion, el personal muy amable y atento en todo momento. excelente comida en el restaunte.

no hubo nada incomodo.

Muy hermoso! Ha sido una experiencia muchíssimo agradable!

Location and views.

No exercise room

Right in the center of downtown

Quests with their virtual reality games kept invading my privacy and they were disgusting.

Ubicación

La ubicación y el servicio prestado para el check-in

La unica forma de ventilar es el aire acondicionado; no había ventanas en el cuarto

Hôtel très central, idéalement situé. Chambre très grande avec vue sur la place et l'Eglise San Francisco. Lit très confortable. Bouteilles d'eau à disposition et renouvelées chaque jour.

Il nous paraît nécessaire de changer la moquette dans la chambre car bien usée. Les manettes pour les stores sont hors d'usage.

Excellent location and good service

Just a few details with the room, maybe needs some updating and a bigger television

I am so thankful to the staff of Gran Hotel Queretaro. I left clothes in the room the last day I stayed, and the staff went the extra mile to return them to me. We organized a taxi together, but thanks to their speedy action, I was able to get my clothes back! The Hotel is historic! Tall ceilings, huge rooms! Super nice staff. But there was a bit of outside noise from the town's festivities. You'd better ask for an inner room so you don't hear it all. Balcony rooms are super nice, though!

The noise outside the hotel. There was a festivity, and it went on until 2.30 am. The other days it finished at 11 pm

Todo excelente

The property is located on good. Area.

The property is excellent but the problem is that the room was the room smell, terrible like humidity the carpet have stains that are very visible. The air conditioning machine doesn’t work properly and makes really weird sounds. It was impossible to sleep with those sounds and now trying to get a refund, but they don’t respond? Bookings system is horrible

Beautiful architecture, great location

Situación

El mantenimiento de las instalaciones

I really enjoyed my stay at this hotel. I was pleasantly surprised, as I expected the facilities to be a bit old given its central location, but everything was actually very modern. The bedrooms were lovely, spacious, and offered great views. The entire staff was very pleasant, especially the bellboy Victor, who was a true gentleman and incredibly kind. The location is excellent right in the city center, with plenty of attractions, restaurants, churches, and a great atmosphere just outside the hotel.

The only downside was that arriving by car can be a bit confusing, as it’s not very easy to find the hotel’s parking. Also, the parking is not included and requires an additional fee, which would have been nice to have included in the stay.

Beautiful building and friendly staff

WiFi was spotty

The location of the hotel is excellent and the architecture of the building is beautiful. The bed and pillows were comfortable. The staff is really nice and polite.

There were multiple things that did not meet my expectations. There was a strong drainage smell in the room, there was no handsoap in the restroom and the fan did not work, unless the light was on. Therefore, I could not have it on during the night. Additionally, it was advertised that breakfast was included, however it is only served M-F.

Céntrico

I had a great stay here. Everything was nearby. Definitely would love to stay again!!!

Location and staff

No hot water:(

Location is perfect for exploring the historic center

It’s a little dated - worn carpets, broken or missing tiles.

The location can’t be beat. It is in the heart of the historic district. The building itself is a beautifully remodeled convent. The individual rooms finished surfaces are nicely done. The carpeting is bad- worn. At night exterior rooms can be noisy. Avoid rooms above the bar/ restaurant area.

The rooms are spacious, but the carpets are - I hate to say-disgusting- tattered and dirty. The room flooring needs to be replaced. The bathrooms need to be redone as well. The fixtures are aged and worn.

Location and delicious food

Everything were incredible

No desayunamos.

Location is good.

Church bell rings every 15 minutes in one particular wing of the hotel. No one can sleep if you get a room in that particular wing.

Servicio y ubicacion

Un poco deteriorado

Excelente servicio del personal

No tiene albrca

The windows are not well soundproofed.

Everything was more than excellent. The staff very nice. Many places around to visit, eat, walk, have fun.

Todo estuvo genial, el servicio y atención del personal, el tamaño y la limpieza de la habitación, muy cómoda. La ubicación es inmejorable

Un poco el ruido del exterior

Ubicación.

Aunque no depende del Hotel, los puestos de comida en la plaza y la música estridente afectan el descanso.

Location was great. Many attractions with in walking distance.

Loud music from bars and clubs across the street. Thin walls and windows need to be improved for better noise cancelling.

Excelente ubicación y amabilidad

El olor de la zona de regadera y la alfombra sucia

El personal del hotel es muy atento, la ubicación es ideal para conocer el centro, sus museos, plazas, restaurantes, etc., el hotel muy limpio y la habitación muy agradable 👌

Altes Hotel im Zentrum von Querétaro , die Lage natürlich genial , immer wieder gerne für ein bis zwei Nächte

Für Geschäftsreisende ist die Auststattung schon mangelhaft . Steckdosen muss man suchen . Die Dusche ist natürlich auch sehr veraltet und die Teppichböden sollten dringend erneuert werden.

Gute Lage im Zentrum, schönes Hotel in einem historischen Gebäude, schönes und gutes Restaurant direkt am Hotel

Die Kirchenglocken in der Nachbarschaft rauben einem den Schlaf, während der ganzen Nacht schlagen sie alle 15 Minuten. Das Bett ist ziemlich hart und vor allem die Kissen sind zu hart für uns.

No aplica, el desayuno y comida. Pero el bar en la noche fue excelente en calidad y precio

Las almohadas un poco altas

5

Old Carpet

Excelente ubicación y todo el personal muy amable.

Location is great and we felt safe since it is a crowded area with a lot of tourists. The staff were nice and had a great service attitude. The place is super clean, and we had a view of the streets, which was nice. The building is very beautiful and big.

Location was great. Excellent service.

The place was perfect, I don’t have anything negative to say.

Todo, muy bonito! Excelente ubicación y el personal muy amable 😉

Nada

La ubicación

Nadaww

The staff, especially Sergio, were so kind and attentive!

The hotel is in need of refreshment. The carpets are old and dirty. There was a broken drawer (from overuse) in the room and it was hard to control the temperature. As a result, one of us didn’t sleep well because it was too warm in the room. The breakfast was subpar and the atmosphere there was uncomfortable - we only ate there the first morning.

Very goods … nice property and staffing.

A tired old hotel that is incredibly noisy.

Servicio e instalaciones

Todo bien

Die Lage ist super

Es ist zu laut, die Kirche von neben an hat die ganze Nacht die Glocke aktiv gehabt

Overall good stay. Super clean, comfortable, convenient and great staff. All was quiet until loud music started at 2:30am and I couldn’t figure out where it came from but I mentioned it to the staff at departure at 4:30 and they were going to call the police. The attached restaurant is good. The airport shuttle was on time, super clean and friendly - well worth the 500 pesos. Would absolutely stay again but ask for a different room due to the noise issue.

Excellent place beautiful city to relax shopping and many other things

This hotel is unique to Mexico and Queretaro. It is located in the heart of Centro. Very convenient to the area.

Close to everything. Had a nice restaurant down below.

The inside rooms had excessive noise from the restaurant that was set below in between both sides of the hotel music would be played loud starting at 6:50 in the morning and stop by 11 o’clock at night. We had an outside suite on the corner. It was very noisy. The street noise was incredible. I had to buy earplugs, so I can sleep, but after I had the earplugs. I enjoyed my night.

Location, location, location. Restaurant was good as well.

The interior rooms on the inside is open to the VIP restaurant down below, and of course they play their music fairly loud during business hours, but the first two days 6:55 in the morning. The workers who are preparing to open. We play at the music extremely loud that’s waking me up immediately. Then they moved this to an outside suite with balconies, which was nice because it had views and fresh air, but the street noise was incredible. So I don’t know which was worse. I did buy some earplugs, and I slept very good last night.

This is my favorite hotel within the historic center.

Great place to stay

La ubicación es excelente El hotel es bonito

La habitación. Cuando hice la reserva decia vista a la ciudad o a sitios de interrés y me dieron una habitación sin vista. Esa noche se fue la luz en el centro de Querétaro y como era una habitación sin ventanas, fue como estar en un calabozo, todo a oscuras

The hotel and rooms are very nice. The only negative is there is a large clocktower nearby that chimes every hour even late at night, it definitely woke me up in the morning too. Also if you stay during a rainstorm there may be a little water coming into the bathroom from a very high window. It didn't affect the bedroom and it only barely got wet in the bathroom.

Muy bien ubicado el hotel; caminando se puede llegar a cualquier punto de interés, a buenos restaurantes, locales comerciales. El personal sumamente amable y dispuesto a resolver y ayudar.

La habitación no tenía una sola ventana. Muy cómodo pero sin ventana.

The staff was outstanding on all fronts. We went to them for help for several things, from document printing to airport transportation and others. They helped with a smile every time.

Everything is walking distance. So many options on food, also shopping.

Early check-in, which was nice. Lunch was great at Hanks. Room was clean, king size bed was very comfortable. Staff were helpful and very friendly. Location was excellent!

Overally great hotel. Huge room with classic interier. Just one thing that the sound of bell made me cannot sleep. I think the bell activates every quarter of an hour🙂‍↕️

Good location and nice staff

There was a restaurant under the hotel with really loud music in the evening