Ibex Fountain
Ibex Fountain, Englischer Viertel, 3920 Zermatt, Switzerland- Public Art
English
Hotels in Zermatt
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84% match
83% match
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About this hotel
Stylish 4-Star Hotel in Central Zermatt
Modern Rooms with Stunning Views
Experience the charm of modern rooms at Hotel Aristella Swissflair, offering Matterhorn views and equipped with flat-screen TVs, tea/coffee makers, and luxurious bathrobes.
Relaxing Spa and Gourmet Dining
Indulge in relaxation at the hotel's spa area with a hot tub, steam bath, and sauna. Treat yourself to traditional Swiss cuisine at the on-site restaurant, complemented by fine wines and impeccable service.
Convenient Ski Facilities and Cable Car Access
Benefit from ski storage, boot dryers, and easy access to Sunnegga and Klein Matterhorn Cable Cars. With a ski bus stop nearby and ski rental opposite the hotel, enjoy a seamless skiing experience.
Book your stay at Aristella Swissflair Hotel for an unforgettable Zermatt getaway!
Nearby Attractions
Bronze Alphorn
Bronze Alphorn, Kirchplatz, 3920 Zermatt, Switzerland- Public Art
Eingang Gourmet Gorner Schlucht
Entrance Gorner, Gornerschlucht, 3920 Zermatt, Switzerland- Attraction
heart of Matterhorn
heart of Matterhorn, Murmeltierweg, 3920 Zermatt, Switzerland- Viewpoint
Furi Suspension Bridge
Furi Suspension Bridge, Furi-Hängebrücke, 3920 Zermatt, Switzerland- Viewpoint
Gletschergarten
Gletschergarten, 3920 Zermatt, Switzerland- Attraction
Important Information
Please note that Zermatt is a car-free resort. Guests can drive as far as Täsch and continue by train.
When booking a nonrefundable rate, guests will receive an email with a payment link to proceed with the payment of the total amount of the booking within 48 hours.
Please note that pets can be accommodated at a surcharge and this has to be confirmed with the property in advance.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
11:00 AM
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Garden
Hiking
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Cycling
Safety deposit box
Tour desk
Golf course
Soundproof rooms
Ironing service
Hot tub/Jacuzzi
Sauna
Skiing
Packed lunches
Spa/wellness center
Ski storage
Currency exchange
Hammam
Non-smoking throughout
Sun terrace
Daily housekeeping
Designated smoking area
Shared lounge/TV area
Board games/puzzles
Shuttle service (additional charge)
Minimarket on site
Allergy-free room
Kid meals
Ski equipment hire on site
Ski pass vendor
Hot spring bath
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Coffee Shop on site
Steam room
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
CCTV outside property
CCTV in common areas
Security alarm
Thermometers for guests provided by property
Walking tours
Key card access
Bike tours
Tour/class on local culture
Room Types
Economy Double Room
Up to 2 guests17 sqm2 Twin bed (90-130 cm wide)
North-facing rooms with mountain views. Some rooms feature a hardwood floor, while others are fitted with a carpet.
No extra beds or baby cots are available in this room type.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
17 sqm
Mountain View
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneHair dryerBathrobeRadioMini-fridgeRefrigeratorDeskToiletPrivate bathroomHeatingSlippers
Deluxe Double Room with Matterhorn View
Up to 3 guests34 sqm2 Twin bed (90-130 cm wide)
Large room with a south-facing balcony offering views of the Matterhorn mountain. It features a comfortable lounge area with flat-screen HD 32-inch cable TV, MP3 connection, room safe (36/19/16 in), carpet and tea/coffee making facilities.
The bathroom comes with shower, toilet, hairdryer 1700 watts, towel warmer, magnifying mirror with lights and music speakers. Bathrobes and slippers are provided as well.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
2 Twin bed (90-130 cm wide)
Room details
34 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneHair dryerBathrobeRadioMini-fridgeRefrigeratorDeskSeating AreaToiletPrivate bathroomHeating
Modern Double Room
Up to 2 guests23 sqm2 Twin bed (90-130 cm wide)
Spacious rooms have flat-screen HD 32-inch cable TV, MP3 connection, room safe (36/19/16 in). Some units feature a balcony and/or a hardwood floor, while others are fitted with a carpet.
The bathroom comes with a bath or a shower, toilet, hairdryer 1700 watts, towel warmer, magnifying mirror with lights and music speakers. Bathrobes and slippers are provided as well.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
23 sqm
In-room amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryerBathrobeRadioMini-fridgeRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingSlippers
Panorama Double Room with Matterhorn View
Up to 2 guests24 sqm2 Twin bed (90-130 cm wide)
This spacious room has a south-facing balcony and a bathroom with a bath tub and a shower. Some rooms feature a hardwood floor, while others are fitted with a carpet.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
24 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneHair dryerBathrobeRadioMini-fridgeRefrigeratorDeskSeating AreaToiletPrivate bathroomHeating
Modern Triple Room
Up to 3 guests38 sqmTwin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
This triple room features a balcony, carpet, soundproofing and sofa.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Twin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
38 sqm
In-room amenities
Coffee/tea makerMinibarSafety deposit boxTVTelephoneHair dryerBathrobeRadioMini-fridgeRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingSlippers
Double Room - Ground Floor
Up to 2 guests18 sqm2 Twin bed (90-130 cm wide)
This room is located on the ground floor and features a flat-screen TV and a mini-bar. Some rooms feature a hardwood floor, while others are fitted with a carpet.
Please note that the room is located next to the laundry and there might be some noise in the morning.
Please note that extra beds are not available in this room type.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
18 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneHair dryerBathrobeRadioMini-fridgeRefrigeratorDeskToiletPrivate bathroomHeatingSlippers
Family Room with Matterhorn View
Up to 4 guests49 sqm2 Bunk bed (Variable Size), Queen bed (151-180 cm wide)
Large suite with a south-facing balcony offering views of the Matterhorn Mountain. It comes with a double bedroom, a bedroom with a bunk bed and a living room with flat-screen HD 32-inch cable TV, MP3 connection, room safe (36/19/16 in), hardwood floor and tea/coffee making facilities.
The bathroom comes with a bath or a shower, toilet, hairdryer 1700 watts, towel warmer, magnifying mirror with lights and music speakers. Bathrobes and slippers are provided as well.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Bunk bed (Variable Size), Queen bed (151-180 cm wide)
Room details
49 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneHair dryerBathrobeRadioMini-fridgeRefrigeratorDeskSeating AreaToiletPrivate bathroomHeating
Single Room
Up to 1 guests16 sqmTwin bed (90-130 cm wide)
The north-facing rooms have flat-screen HD 32-inch cable TV, MP3 connection, room safe (36/19/16 in). Some rooms feature a hardwood floor, while others are fitted with a carpet.
The bathroom comes with shower, toilet, hairdryer 1700 watts, towel warmer, magnifying mirror with lights and music speakers. Bathrobes and slippers are provided as well.
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-130 cm wide)
Room details
16 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephoneHair dryerBathrobeRadioMini-fridgeRefrigeratorDeskToiletPrivate bathroomHeatingSlippers
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(547 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 9, 2026Accueil excellent
9/10
Reviewed Sep 7, 2026La situation, le personnel chaleureux et polyglotte, le petit-déjeuner copieux, l'ambiance feutrée.
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10/10
Reviewed Sep 1, 2026Excelente servicio Estaba lloviendo y nos dejaron entrar antes del check in Nos dieron chocolates al salir
Omitido
10/10
Reviewed Sep 1, 2026Kind and nice staff, great spa facilities.
10/10
Reviewed Aug 30, 2026Lovely hotel and rooms. Very nice, healthy breakfast. Attached restaurant is superb. Best thing is all the staff
Not one thing
9/10
Reviewed Aug 24, 2026Sehr freundliches Personal, gute Lage des Hotels, Sehr feines Frühstück Es waren wunderschöne Ferien.
9/10
Reviewed Aug 16, 2026La situation, l’amabilité du personnel, la propreté
Le petit déjeuner un peu simple, mais quand même bon.
9/10
Reviewed Aug 10, 2026Frühstücks-Angebot ist sehr gut und die Lage ebenfalls.
Die Food & Beverage Preise im Hotel sind relativ hoch (Bar / Restaurant).
9/10
Reviewed Jul 19, 2026Zimmer sauber, Frühstück alles vorhanden, freundliches Personal inklusiv Chef🙂
10/10
Reviewed Jul 18, 2026Amazing hotel, the entire staff was friendly and accommodating. A beautiful location and our room had amazing views of the mountains. The room was extremely clean and well kept. One of our favorite stays in Europe.
9/10
Reviewed Jun 21, 2026Zentral Lage, freundliches Personal, Panorama Zimmer ist sehr gross. Wellness klein aber fein. Frühstück sehr fein, Kaffee top. Super Blick aufs Matterhorn vom Balkon.
9/10
Reviewed Jun 19, 2026Es war alles sehr sehr schön
10/10
Reviewed Jun 13, 2026Esther at the front desk was so friendly and accommodating! Loved the look of the hotel inside and out. Great location and enjoyed the view of the Matterhorn from the hotel. Breakfast was great!
10/10
Reviewed Jun 8, 2026The breakfast, the restaurant, the staff's service—everything was fantastic.The soup at the restaurant was especially delicious.
Nothing in particular.
6/10
Reviewed Jun 7, 2026Breakfast was good and also the seating arrangement.
The pillows were almost flat and room space is really tight.
10/10
Reviewed Jun 5, 2026Everything & everyone exceeds my expectations
Nothing
10/10
Reviewed Jun 4, 2026すごく居心地が良かったです 宿泊前と宿泊中にメールが来るのでそちらを済ましておけばチェックイン、チェックアウトともに簡単です Hotel Infoも説明と一緒に紙をくれるので、英語があまり得意でない私でも困ることはひとつもなかったです ジャグジーも自由に使えたので利用させていただきました
欲を言えばジャグジー後の水着を乾かす方法があるといいなと思います
10/10
Reviewed Jun 3, 2026El personal súper atento y amable, el desayuno maravilloso, todo fresco y productos locales para probar y el spa con unas instalaciones excelentes
Solo la almohada no era muy cómoda
10/10
Reviewed May 25, 2026Le petit dej La chambre
La taille de la tv
4/10
Reviewed May 9, 2026Bei ein Zimmerpreis von mehr als 1600, EUR für 4 Tage. War das Frühstück Stand für ein 3 Stern Hotel.
Bei eine Zimmerpreis von mehr als 1600,- EUR für 4 Tage .Für eine verloren gegangen Zimmer-karte 5,- EUR zunehmen.
10/10
Reviewed Apr 18, 2026Very pleasant staff, immaculately clean room, a delicious breakfast and perfectly located hotel.
9/10
Reviewed Apr 6, 2026Very good location and extremely friendly and efficient staff.
9/10
Reviewed Mar 25, 2026Tolle Lage, sehr freundliches Personal, Top Frühstück!
9/10
Reviewed Mar 1, 2026the cleanliness, friendly staff, excellent location, everything about the stay was great
the ski room was in basement
10/10
Reviewed Jan 28, 2026Very comfortable in the family room with a nice view of the Matterhorn from our balcony. Hotel facilities and location are excellent with ski rental directly opposite. Breakfast was great and all staff attentive to our needs. Highly recommend.
9/10
Reviewed Jan 19, 2026Great place to stay with very courteous staff and service. I was delayed in trip and arrived very late and called them. The staff waited with keys when I arrived and made sure that I was all checked in before they left. Bend over backwards for customers. Excellent and thank you
Nothing
8/10
Reviewed Jan 19, 2026Clean with friendly staff!! Amazing continental breakfast with every choice of food. Easy to find from train station.
Odd hours for the hot tub sauna.. hot tub is a single person tub filled with hot water, maybe it’s a Swiss thing..
8/10
Reviewed Jan 19, 2026The breakfast was very good. The location was great. It was close to main town center.
The pictures are misleading. The facility is much smaller than what it shows on pictures.
10/10
Reviewed Jan 14, 2026Erinomainen palvelu ja aamupalalla henkilökunta oli todella ystävällisiä.
Ravintolan hinnat aavistuksen liian korkeita
9/10
Reviewed Jan 12, 2026Schöne Zimmer, sehr gute Ausstattung. Essen war hervorragend. Personal ist sehr hilfsbereit und sehr flexibel. Dampf- und sauna waren super.
Der Wellness Bereich ist etwas speziell. Das Sprudelbad nur für eine Person und nur ein paar Minuten möglich. Sehr schade. Kein Pool.
7/10
Reviewed Jan 12, 2026Die lage, da es sehr zentral ist.
Das Hotel und die Zimmer waren sehr sauber und gepflegt. Auch das Essen war ausgezeichnet und ein echtes Highlight des Aufenthalts. Leider wurde der Gesamteindruck stark durch das Verhalten des Personals an der Rezeption getrübt. Ich habe dort mehrfach respektlose und aus meiner Sicht rassistische Behandlung erlebt, wodurch ich mich sehr unwohl und nicht willkommen gefühlt habe. Das war enttäuschend und passt nicht zu dem sonst guten Standard des Hotels. Ich hoffe, dass das Management dieses Thema ernst nimmt und entsprechend handelt.
8/10
Reviewed Jan 6, 2026Sehr schönes Hotel und sehr gut gelegen
Wellness
9/10
Reviewed Jan 4, 2026Staff are really friendly and helpful. Would definitely recommend
Nothing negative to say. The only point would be some internacional channels on TV.
9/10
Reviewed Jan 3, 2026Great location, fantastic hospitality. Staff are very kind and extremely helpful. We loved our stay. Thank you!
10/10
Reviewed Dec 29, 2025員工親切，早餐還可以，窗外可看馬特弘峰。因為距離車站有點遠，可付款請飯店接送
無
10/10
Reviewed Dec 27, 2025La situation centrale et les chambres très confortables
Le jacuzzi pas assez chaud et avec pas assez d’eau
9/10
Reviewed Dec 24, 2025Sehr schönes Hotel mit sehr freundlicher Führung und Personal.
9/10
Reviewed Dec 19, 2025Staff very polite and accommodating, room was excellent, good size, modern and clean, comfortable bed, good size bathroom and shower. Good selection at breakfast, fresh cooked eggs while you wait... fantastic.
Nothing
10/10
Reviewed Dec 15, 2025Sehr liebevoll gemachtes Frühstückbuffet mit frischgepresstem Orangensaft, Smoothies (täglich andere), Lachs, Früchten, Müesli, Gipfeli, Milchreis und Eierspeisen auf Bestellung frisch zubereitet. Kaffeemaschine kann man selber bedienen - macht Latte Macchiato- Cappuccino, Espresso etc.. Alles ist ist überschaubar.
Leider kein Wasser mit Kohlensäure am Frühstück (sorry, aber das ist mein Tick)
10/10
Reviewed Dec 14, 2025Everything - room what specious, beautifully furnished and very clean. service was top notch - everyone from the cleaning crew to the kitchen and reception were very helpful , welcoming and eager to serve, the spa was clean and relaxing breakfast was lavish , the location was great. I cannot say enough good things about this hotel.
None
10/10
Reviewed Dec 13, 2025Sehr schönes Hotel mitten in Zermatt. Die Talstationen zum Skifahren liegen in Gehdistanz. Sehr reichhaltiges Frühstücksbüffet mit einer grossen Auswahl. Die Zimmer sind hell, geräumig, sauber und verfügen über eine sehr gute Ausstattung.
1/10
Reviewed Nov 26, 2025Only location
I am honestly shocked at how terribly this hotel is run. They advertise heating and floor heating, yet nothing worked. We spent our nights freezing while they pretended everything was normal. The bathroom door had no lock, giving absolutely no privacy. Completely unacceptable. And to make things worse, the maid walked into our room three different times in the morning while we were sleeping. No knocking. No respect. Just walked right in. The room wasn’t even properly cleaned. Corners were dusty, and the pillow wasn’t changed daily, which is basic hygiene. For the price they charge, this is ridiculous. Breakfast was another disaster. The food tasted old, like it had been served and re-served over and over again. Not fresh, not enjoyable, and honestly kind of disgusting. To make everything even more frustrating, we got zero help with transport. When we arrived at the train station, there was no assistance in getting to the hotel. And when we needed to leave early for a 7 a.m. train, we asked about transportation and they simply told us the hotel bus doesn’t run at that time. Reception closes at 9 p.m., so if you need anything after that, there’s literally no one to help you. And the final insult: my ski goggles were stolen from the ski room. They were expensive, and the hotel didn’t care at all. No help, no compensation, nothing.
10/10
Reviewed Nov 1, 2025Lovely hotel, very convenient location, super nice staff, very clean and comfy.
9/10
Reviewed Oct 27, 2025Très bon emplacement, au calme. Personnel sympathique. Chambre confortable et spacieuse. Petit varié et complet.
SPA un peu petit
10/10
Reviewed Oct 13, 2025Room sustainable condition, breakfast, spa, hospitality of staff, and almost everything.
9/10
Reviewed Oct 5, 2025Tolles Hotel mit freundlichem und hilfsbereiten Personal. Wir hatten die Familiensuite gebucht welche viel Platz bot und einen schönen Blick auf das Matterhorn bietet. Die Zimmer - wie auch der Rest des Hotels - waren sehr sauber und gepflegt. Das Frühstück war absolut ausreichend und reichhaltig.
10/10
Reviewed Oct 2, 2025The best!
8/10
Reviewed Sep 30, 2025Das Frühstück war sehr vielseitig und alles war sehr köstlich und einladend präsentiert. Die Mitarbeiter waren stets freundlich und hillfsberiet und aufgestellt.Man erreicht den Bah hof in 10 minuten.
10/10
Reviewed Sep 18, 2025Gute Lage mit schöner Aussicht (trotz schlechtem Wetter). Geräumiges Zimmer im Dachgeschoss mit schöner uriger Ausstattung. Wellnessbereich mit sauberem Whirlpool, der sich immer wieder auslässt und neu befüllt, und getrenntem gut ausgestatteten Saunabereich. Gutes Essen im hauseigenen Restaurant. Umfangreiches Frühstück.
Schwer zu verdunkelnde Fenster. Leider war das Wetter nicht besonders, dadurch konnte ich die volle Schönheit nicht genießen.
9/10
Reviewed Sep 15, 2025It was located in a good place and the staff was very kind and helpful.
7/10
Reviewed Sep 14, 2025Personnel et accueil très très sympa
8/10
Reviewed Sep 12, 2025Frühstück sehr gut Lage perfekt
Wenn der Gast im Zimmer oben an Dir viel Lärm macht, dann hört man es ...
8/10
Reviewed Sep 7, 2025清潔．エレベーター有、サウナあり
価格の割には朝食が質素
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Convenient location
- •Friendly staff
- •Spacious rooms
- •Delicious food
Areas to consider
- •Inconsistent service quality
Cleanliness
8.75/10Room was very clean and spotless.
Service
9.71/10Staff was very friendly, with some reviews highlighting poor service.
Location
10/10Conveniently located in Zermatt with short walking distance to everything.
Room Quality
9.7/10Rooms were spacious and appeared freshly renovated.
Amenities
9.73/10Great amenities with a wonderful restaurant experience.
Value for Money
9.19/10Reasonable price for the quality of stay.
Food and Beverage
9.74/10Breakfast was delicious and the restaurant food was exceptional.
Overall Experience
10/10Overall wonderful stay despite some service issues.