Careys Manor & Senspa

Spa and rooms were excellent!

The Spa was excellent. Girls were lovely and well trained. The only criticism I have is the Hotel is not geared up for Solo’s. I am widowed, have visited before with my husband and have fond memories of a happy time. This time I stayed for a week on my own. On arrival there was a bottle of Prosecco in the room, with a note addressed to me. They had left two glasses which made me feel sad. There was never a table laid for one person . Each time I was led to a table it was always laid for at least two. I think a little more thought could go into where they place single people.

A very enjoyable 3 night stay at Carey’s Mānor Brockenhurst whilst my husband took part in a New Forest Bike Ride. We have stayed here before& have always had a pleasant time. Staff are very friendly & the hotel is very well placed for walking the surrounding forest areas. The spa at the hotel is also an additional plus which can be used free of charge if you are staying at the hotel although you have to pay extra if you have a massage etc - swimming pool & sauna etc are free

Great great food, ate in both the Zen and Cambria restaurants. My partner loved the massage that she received. Helpful and friendly staff. A real gem of a place. Hopefully, at some point, they can open up the yoga to hotel residents.

The pool, sauna closed at 8pm. This is too early to enjoy after dinner. Extended hours would accommodate more use. Often, there was no staff at the front desk while guest waited for check in or check out. Suzy was the most consistent and available staff at the desk. Excellent interpersonal skills.

The rooms were outdated, especially the bathroom. Bed was comfortable, nice gym and pool. Breakfast was expensive for hot food. I would not recommend as a VIP property and the cost is high for what you get.

Great stay will certainly return a little disappointing about breakfast but restaurants excellent. All staff helpful and courteous.

The property is in need of some love. No AC in any rooms. The property feels old and dated. The spa area and facilities felt old, dark and dingy. The food options for breakfast were limited, and even the cooked food that you could order was average, absolutely 0 love going into the cooking. The overall quality of this hotel is more like a 3 star trying to be a 4 star. With a bit of investment and care, I think it could be a beautiful place. Until then, it’s stuck in the year 2000 and needs modernising.

Near amenities and pleasant surroundings

Excellent check in. Spa was fantastic. Very professional but friendly staff.

Ice looking hotel and staff very good esp reception, hotel bit dated and rooms the same over priced even the pool area is a bit dated , no air cond in rooms and they were mega hot , also first room we had the bathroom floor was dangerously slippy they were good and moved our room . Could have been much better which was a shame

The First room we were shown was not as expected. Bed was not twinned. Second room was better but not as clean as it should have been. No time left to enjoy the pool or jacuzzi. Bed very comfortable, breakfast ok

It was a lovely stay but sadly no milk in the room which is fine but I like a nice coffee and shame no chill but still nice.

Fabulous stay. Great staff and facilities.

It was fantastic

Hotel is in a perfect location and walkable to some excellent local restaurants. Spa facilities were really lovely. For the amount paid I did expect a better room and bathroom facilities as these were looking a bit tired. I was a little surprised to have to pay extra for any hot breakfast choices ( this was in our booking terms but I’d not read the details in full, my miss). The continental buffet was very fresh and well stocked. Whilst we enjoyed our stay I did expect a bit better quality room for the cost.

We decided to stay for one night at this hotel and tbh it was distinctly average for the money. The main part that really let the stay down was the Cambium Restaurant with the food just being terrible. My partner ordered the mussels and when they arrived they were off and the small was rancid. The venue for the restaurant was essentially a repurposed event room and as such there was zero mood/atmosphere with the staff wandering around all looking completely as if they didn’t want to be there. The best part of this hotel was the Spa…but it does need a little updating as all the rooms were a little tired (mosaic tiles coming off the floor/walls and rattling air conditioning units in the treatment room) Lovely location though and very close to the new forest for walks and bike rides. Wouldn’t stay at this hotel again

Beautiful wooden panels in reception and main staircase. Beautiful area. Very friendly and helpful staff. Massage and spa facilities were good. We had a massage and paid extra to use the spa. The only downfall was an uncomfortable bed.

The staff were lovely, only small issue lied in the layout of the room with there being no plugs by the bed unless you dive under the mattress which was near impossible, and no holder for the soap or toilet roll, these are small quality of life changes which could be fixed super easily! Other than that, the room was lovely with a gorgeous garden view and we were made to feel very welcome, really recommend the spa facilities

Superb service! Clean hotel and friendly staff.

Perfect

Wonderful hotel and spa. Our room was very nice and quiet. Senspa was great and relaxing followed by an excellent meal in the Thai restaurant.

Very good location for visiting the New Forest. Pool steam room & Sauna adequate, but could be crowded if hotel was fully occupied.

I spent 4 beautiful days there and the staff/team were SO wonderful. They went out of their way to be accommodating to my dietary needs and so many other things. They were absolutely lovely. The hotel itself and surrounding areas were gorgeous.

This was my third stay at Careys Manor and it was just as good as I remembered. The building is beautiful and the team is very welcoming and friendly, there is a real family atmosphere amongst them. The Sen Spa facilities are 10/10, and the treatments are amazing - pure relaxation and I looked 10 years younger after my facial. Highly recommended!

Staff very friendly and helpful

A very lovely few days

The staff are really friendly, but the hotel itself could do with modernising. Our bathroom was really old with a shower not suitable for someone over 5.9, our room was boiling hot with no way to cool it down, and they didn’t replace the toiletries. Also you have to pay extra to use different spa facilities which wasn’t clear, making the experience much less relaxing.

Very nice staff, hotel decor a bit 1990s

Beautiful area, great hotel, friendly staff. Three restaurants onsite.

It was great. Particularly good having three restaurants. But I can be very picky. All about the breakfast. The coffee wasn't great. The bacon was underdone - it doesn't need to be really crispy but it does need a bit of brown to develop the flavour. The marmalade wasn't that good either. One other thing, which I suspect may be common to all hotels these days. They wouldn't give me a paracetomol when I really needed one. Probably something to do with health and safety. But really?

A new Forest gen

Would highly recommend Carreys Manor, staff go out of their way to help. All 3 restaurants the food was excellent as were the pool and spa. The room faced the garden and was well appointed with modern bathroom and large smart tv and comfortable bed and furnishings. Can’t see why not 5 star.

Lovely place to stay in Beaulieu

Very relaxing place to stay with a beautiful garden. The pool and other amenities are great although it is a bit annoying you can’t use them after checkout. The restaurants are amazing and the staff is very kind and helpful

Had a lovely time at Carey’s Manor with 2 of my girlfriends. A spa hotel easy to get to from London, no car required. The price was good and the spa upgrade is definitely worth it. Breakfast was a very good selection and cooked extras were reasonably priced (boiled eggs for a couple of quid, eggs royale for 8 quid). I simply do not understand some of the other comments about the price not including the extras. Other spa hotels in NF are triple the price of this one. I had a great time and will be back.

Overall a good experience. Customer service very good. Very polite staff. Could be more knowledgeable about the new forest area. Hotel itself very nice but could do with a refurbishment. Room was good but again could do with updating. Bedsheets very nice. Slippers provided are the worst slippers I have ever used at a hotel so definitely needs updating. Literally unusable. Service needs to improve in regard to reception. Very long phone wait times to reception. Staff always absent from reception and need to wait. Checking out there was a queue of about 20 people and 1 receptionist. Spa cant comment as didn’t use. Breakfast not very good. Well the buffet wasn’t. Other than the bakery items everything else was definitely lacking. There were not many options. If you wanted actual food had to order separately for even more money. Overall good but could be better especially when you are paying over £250 a night.

Hotel and Spa staff are excellent. Location in the New Forest is ideal and I regularly recommend Brockenhurst as a good location to base oneself. The hotel is OK but slightly disappointing given it's price point and premium positioning. Room are tired and slightly under equipped, the spa area is a little dated with free access only including the basic pool and steam room/sauna and the breakfast, although offering a good range of options, became rapidly depleted. We had a basic room for ~£225 and for this money, I'd expect a little more.

Amazing hotel and spa and have been a number of times. Stayed for two nights and had an amazing spa day with two treatments. Decided to upgrade to a superior garden twin room which was adequate but if I was being extra picky there are a couple of observations that would have improved the room itself. There was no safe or full length mirror and the wardrobe and draw space were tiny also there was nowhere to sit in front of a mirror to apply makeup and dry our hair. I want to emphasise non of this affected our stay and is purely feedback based on the quality of the hotel and the cost of upgrading our room and we will definitely be back. We came to the conclusion that the room was not specifically designed for those of us that need constant reassurance that we leave the room looking our best and our skirts are not tucked in our underwear.

All good. Swimming pool and associated facilities such as jacuzzi, sauna, steam room too small if lots of guests are using the pool as was the case on Saturday afternoon. Sunday morning at 0800 was empty so we managed to enjoy the facilities then but Saturday afternoon was literally packed and not a great experience.

The hotel was amazing, the room was a very good standard. The only let down was not being able to have dinner at the hotel. Only 2 out of the 3 Restaurants were open and it waa May Bank Holiday weekend. This meant going out to a local pub for dinner which is not what we wanted.

The hotel is situated in lovely grounds with beautiful landscaping full of bird song. We went for 2 nights to rest after a very busy 2 weeks with family.

To be honest I should have booked directly with Carey’s Manor. Probably my fault but I did not realise that I was booking only a room for my husband and I, no breakfast! Things have changed now one has to pay for a cooked breakfast and with you also the continental one! Carey’s Manor were very understanding and gave us complimentary continental breakfasts. Now they allow dogs to stay which put us off even though guests with dogs are given dog friendly rooms. One bounded up to us as we sat outside our room in the garden and messed in front of our room! It’s so reliant on owners restricting their dogs on a lead and this didn’t happen! However the stars I gave is because the staff are amazing and are trying to cope with all the after financial effect of Covid. Plus the food is very high quality. Although the Zen Thai restaurant food could be better. So much to recommend with their facilities but be careful who you book through! I’m just grateful for such understanding and amazing staff at Carey’s Manor who want one’s stay to be the best.

Great location.

Stayed here a few years ago and everything was included in room rate (SPA access, cooked breakfast), there appears to be a management decision to now charge extra for these things which just feels “tight”. Personally I would rather have a more expensive room rate and ensure these items are included than pay for all these extra “add-ons”. Rooms and spa area look tired, needs overhaul and some money spent to keep property at a 4/5 star level.

A good size comfortable room with garden access. Breakfast was well organised and all the staff very kind and helpful.

Disappointing and does not resemble the website photos. In reality the Hotel is tired and in need of refurbishment. Our room on ground floor was functional at best, 1980s styling, pillows like rocks, the bathroom very cramped and washbasin chipped & stained. No direct access to the Spa /Pool area from the hotel - you have to go outside in your thin robe to gain access. On a cold wet February day, far from ideal. Spa & pool area is dark, dingy and utterly depressing. Additional £39 for access to the slightly better area - dont bother!! Hotel staff were without exception, friendly and helpful. Breakfast buffet was plentiful, but extra cost for hot dishes. Would we return NO … would we recommend NO

Very relaxing stay.

The French bistrot was a little overpriced for the quality of food and the interior, but apart from that it was a very pleasant stay. The hotel was quiet and easy to get to. The swimming pool, sauna, and steam room were a welcome addition without having to pay extra.

We had a great stay at the hotel and spa day. This is the second time I stayed in the hotel and the staff were as helpful and friendly and couldn’t do enough to help

Friendly staff, comfy bed and a spacious garden room. Access to the spa facilities was excellent. Breakfast buffet is well stocked and good variety.

Wonderful hotel with great staff,look forward to revisiting soon.

The hotel is very exhausted and understaffed. Our stay was very uncomfortable, and it felt like we were staying in a hostel.

Our room was spacious and very well equipped. All seemed clean and well maintained. As it was our first stay at Careys Manor we were not aware of the outside, patio space available on the lower floor. However we were able to leave the large juliet balcony window open all night on the first floor and enjoy the fresh air. Breakfast was delicious and staff could not have been more helpful and friendly.

Felt very tired, especially the spa facilities. Definitely not worth the price paid. Our initial room was next to the spa and there was such a loud droning noise that we asked to be moved. The second room was fine but hot, with zero ventilation and an ineffectual bathroom fan.

Staff were very helpful. Room was lovely as was the breakfast. Great location too

We had a lovely stay for a long weekend. The staff were friendly and attentive. The spa treatments were amazing, the food in the Thai restaurant was lovely. The only downside was the room above ours decided to be awake and stomp around above our head at 5.30am on Tuesday morning. A little more consideration for other guests would have been nice!

Wonderful place but the bathroom was tired and needed maintenance. Drains blocked and smell given off.

Great place to stay great choices of menus and resteraunt tia very good

Perfect setting for our mum and daughter spa trip. Staff were so friendly and helpful. Gorgeous rooms and nice selection of gins.

We had a nice room and parking was included so we didn’t incur any fees to park which was good. We were there for a wedding and the venue, food and service were great!

It was beautifully relaxing, amazing spa massage treatment and pool area. A few updares on going a bit greener would be nice, less plastic bottles etc but thats not a slight on the hotel, its a beautiful place and super relaxing!

Amazing stay for the weekend

Lovely stay and excellent service and staff brilliant Will return and have been a few times in the past. Would highly recommend the Thai restaurant, breakfasts very nice

The bar service could be improved: the bar man wasn't a bit grumpy and table clearing was lax

Lovely weekend

Good service from the moment we pulled up to check in. Excellent food in both the Cambium and the French restaurant. Great Spa with excellent treatments.

I had a 2 night stay at Carey’s manor it was fantastic food excellent swimming pool good cleanliness excellent staff friendly would definitely recommend this hotel to friends and family

Stayed for a wedding, beautiful location, great venue. Hotel room was very large with super king bed. Staff were very friendly and food was amazing.

We stayed for one night for a spa break. We rarely leave public reviews but on this occasion it feels like the only opportunity to give the hotel some feedback. From planning our trip to when we left, we experienced many episodes of miscommunication or lack of communication, confusion and small inconveniences which added up to a less than relaxing stay. There were discrepancies in the information given by the spa reception and reservations team about availability of spa treatment slots, and by the hotel and spa receptions about how we should coordinate check out/use of spa changing rooms (we had treatments booked at 10.30am on the day of check out, check out time is 11), the facial treatment did not match the online description, no information given to us that 2 out of 3 restaurants were closed on the night of our stay, no information given that the zen garden restaurant only serves a limited spa set menu at lunch and not a la carte. Pool area tired and not that clean. Could only get a dinner booking at Cambium at 9pm online. I left a message to ask if we could have an earlier table as I’m 7 months pregnant and it’s difficult to eat that late. Nobody responded. In the end, we went to the restaurant at 8.15pm. It was not busy and we were seated immediately. In the rooms, our bed base lacked a valance so the first thing we noticed was an ugly fire resistant tag. The patio chairs were dirty (clumps of moss). Staff are friendly, polite and helpful but the management is lacking.

Outstanding from arrival until departure 2 days later. We had a wonderful room with four poster bed, enjoyed a different restaurant each night with great food and service. The spa was very enjoyable and the upgrade to the Senspa certainly worth buying. The staff throughout were exceptional, and breakfast was excellent. We are already checking calendars for our next visit.

Amazing hotel, spa facilities and restaurants.

Nice hotel with lovely staff, especially at the spa.

A very comfortable and friendly hotel with excellent air-conditioning in the room 😊 lovely toiletries from the White Company. Excellent breakfast 😊

Beautiful hotel in the heart of the New Forest

Like many of the other reviews I've read - the staff are very helpful and friendly. This applies to everyone we came in contact with - from front-desk, restaurant and cleaning. The lady at reception (Suzy) even managed to pilfer a couple of breakfast sausages away from the restaurant for our dog! Despite there being a couple of large weddings going on that weekend - we didn't hear any noise. Finally, it is a beautiful location - just 5 mins walk away from open land and forest trails

Carey’s Manor was recommended by a friend. I am thrilled that we took her advice! The manor has a lot of character and presents a warm welcome. The rooms are more modern than the manor which offers guests comfort and convenience. As lovely as the manor is, our stay was defined by the amazing staff. We were made to feel truly welcome and the staff went out of their way to ensure we were happy. There are a number of properties in Brockenhurst, but when we return we will definitely stay at Carey’s Manor again.

This properly exceeded expectation. Great concierge, and receptionist. Spa excellent and restaurant first class. Service everywhere faultless and food was really really good. Highly recomended

Some nice people especially at check in and out. The hotel was a bit tired especially in the area we stayed where they were refurbishing other rooms (which wasn’t mentioned, drilling on Monday morning was not welcomed) so maybe they are aware. Brekkie ok, spa quite nice. Drinks very expensive, didn’t have any evening meals so can’t comment. I book through hotels.com as gold membership and some if the extras weren’t offered which is annoying, better communication would help.

Great location & facilities Best to get a room on ground floor with garden

Comfortable rooms. Spa area is a little tired. Restaurants on site: 1 closed, We dined at Cambium: pretty terrible food. Complaints brushed off until we spoke to the manager.

Amazing Hotel Spa facilities out of this world Friendly polite staff Highly recommend to anyone

Utter luxury! We’ve just spent a couple of nights here and it was perfection. We were lucky enough to get upgraded to a master suite which was beautiful. The SenSpa is fantastic. I don’t have enough words to describe how much I loved it here - we will be back for sure!

The staff were all extremely helpful and friendly, made for a lovely stay.

Incredible spa with very talented therapists and good value treatments. Lovely location. Rooms and hotel a little utilitarian. Perhaps some fresh flowers, candles, in room coffee machine, a mini bar would help. Tricky to get a nice coffee in the morning.

A very comfortable hotel with really good facilities. The staff were very welcoming and couldn’t do enough for us. An excellent and relaxing spa break

Attitude of the staff was brilliant

Excellent food, and a really good massage in the Spa. Overall a great stay.

We generally enjoyed our stay. The food was amazing staff friendly and helpful. Inadequate parking available and not enough loungers in the spa. Lane sharing in the pool was uncomfortable. Breakfast in the room did not arrive, had to go to restaurant to chase it up but was offered a free breakfast and a bottle of bubbly as compensation.

Beautiful place to stay and amazing

Lovely hotel helpful courteous staff . Lovely gardens perfect for our restful 4 days

The Sen spa was wonderful from start to sadly the Finnish reception staff,treatment and pool staff excellent. Sadly the Hotel is old needs upgrading small rooms small bathroom ordered room service food on 3 occasions and never got what we otdered but had it as hungry. Before our stay had different conflicting information about stay as we checked re Covid rules. Then reservations called me the day before our stay demandibg payment when i was meant to pay AT the Hotel !!!! Only proffesional staff were Suzi on reception and Cambrian restaurant manager. The rooms were not worth the £3/400.00 without the Sen Spa this is a very tired uninspiring hotel.It seems they are only interested in Weddings! !!! Sadly !!! The acid test is compare the price of competing spa Hotels and the service etc ducj as The Captains Club Christchurch or Chewton Glen !!

Lovely get away, nice hotel with friendly staff. A great on-site Spa Facility, and lots of quality dining options.

Average hotel and bad customer service. Disappointing

Great hotel just the room we were in needed a bit of a refurbishment. Also the spa charges to use parts of it. The restaurant and bar is warm and inviting, the staff were brilliant.

On arrival the staff were helpful friendly and accommodating. However, Our room looked very tired and in need of being updated. It was grubby, and dust and fluff was noticeable around wardrobe and window sill area. The net curtains were yellow in appearance. The bed was uncomfortable, very, very soft, offering no support and the pillows were unbelievably lumpy, like a pillowcase full of rolled up socks. The bathroom was no better. Mould on the ceiling, water marks down the front of vanity unit, chipped paint work, marks on tiled floor, screw cover missing from mirrored bath panel and dirty broken bin lid. Breakfast was awful we ordered decaf coffee and mixed toast and received a transport mug of what tasted like fence preservative and warm slices of brown and white bread. The full English was served from those food warming stations, which quickly dry out food and makes it become Inedible . After complaining to the kitchen manager we cancelled our remaining breakfasts for the remaining days . Luckery we found a decent cafe just 10 mins from the hotel , who served a very nice full English. Although Very disappointed in the hotel the public areas were very nice and the Thai restaurant was very good. Overall for a four star hotel the quality and service needs to be greatly improved before we would consider staying again. Please don’t use COVID as an excuse as we have stayed elsewhere during the pandemic and have had excellent service accommodation

Amazing stay considering the problems of COVID 19 Had a very relaxing time

Couldnt fault hotel, staff were so welcoming, esoecially front desk staff and spa.

We really enjoyed the restaurant in the main hotel and the lovely, stylish lounge. However the bedroom was a bit drab and lacking in character and the en suite needed refurbishing. The spa facilities were very good and I had an excellent massage. A shame not all the facilities were open due to COVID!

Stayed Friday and Saturday of this August bank holiday 2020, instead of a planned girlie getaway to Marseille which was cancelled. The hotel didn’t disappoint. Even though we had a basic room, it was spacious. We pre booked swimming twice a day whilst we were there, and the pool was lovely. We had dinner in the two restaurants the Cabrium I think it was called was fantastic. Highly recommend. The French bistro was also lovely but not quite as special. Breakfast was great too, we only had breakfast one morning as we drive to lymington and ate there the next day. Great location, we enjoyed a lovely 9 mile walk through the forest passing Giant Redwoods and Sequoias, before walking through Brockenhurst where we stopped for a pint and saw baby donkeys wondering past. We also took a drive out to Milton on Sea, which was gorgeous. COVID measures were good the only criticism was in the bar, there is no menu so when we had a coffee, which had we seen a menu may have included a light lunch too, it was just a coffee and an expensive one at that £4.50 per coffee. And then over £12 per glass of wine. Just odd not being able to chose or see what you could order. In the restaurant itself you had menus and wine lists, so don’t see why that wasn’t possible in the bar or lounge.