Novotel Zhengzhou Convention Centre

房間相當舒適，服務相當好

Удобная локация, просторный чистый номер. Большое разнообразие блюд на завтраке.

Все ок

Отличные завтраки, просторный номер, отличное белье и оглромная кровать, отличный сервис.

Интернет соединение

bueno

que la gente no hable ingles. es realmente desesperante

Location

The property is old and needs modifications The room AC CONTROLS ARE NOT FUNCTIONING PROPERLY

Spacious big room..

None.

- beautiful hotel - very clean - close enough to the convention centers - they forgot my reservation, so I had to change room on the second day. But then they upgraded my room for the rest of the stay

- most staff does not speak English

The hotel located in CBD of Zhengzhou, steps from the subway, very convenient. It is very new, big room and great facilities.

キレイで立地条件も良くもう一度行きたいホテです

It’s a good place to stay. Subway system and public bus station are within walking distance. The hotel is situated in a nice quiet industrial area. One thing to be mentioned is the concierge department, the staff is very friendly and helpful.

ホテルのせいではないが、9/4午前中、国民的行事前の検閲の為に外出を強いられた。

I was recently traveling and working with a large touring group performing a Broadway musical in China. Accommodating a large group with varying tastes, desires and needs can be a daunting task. I must say that the Novotel Zhengzhou Convention Centre Hotel did a wonderful job of meeting our requests in a friendly and efficient manor. As is often the case in China, many people still smoke in their rooms. The staff at the hotel did a remarkable job at trying their best to accommodate those of a more sensitive nature than my own. Speaking for myself, my room was all that I hoped it might be. The air conditioner worked perfectly even though temperatures outside reached 100 degrees (F). No bath tub, but the shower was terrific. The room also came equipped with a min-fridge. Bottled water and a few sodas were gratis…Always a welcomed sign. When I first checked into my room I found a letter explaining that there might be a problem with noise due to "improvements" going on the week of my stay. I am happy to report that I was never bothered by any kind of noise whatsoever. The bed was incredibly comfortable. And the addition of an iron and ironing board a plus. The breakfast in the morning was quite nice. The menu, of course, is heavy on Chinese favorites, but there was an omelet station with plenty of breads, butter and jam for those with more Western tastes. I have to say every employee that I came in contact with was very friendly. English wasn't always spoken, but I never expect that when traveling out my own country. It's just a comfort when it DOES happen. The front desk was very helpful when I tried using the public computer and printer. (Perhaps the ink should be changed...) But I have to say that the young girl behind the counter must have noticed my hesitation and without my asking for it, she readily came to my assistance. My maid was always friendly whenever I was in need of something like shampoo, instant coffee or water, she quickly saw that I had it. I rarely use maid service when I travel so it's always nice to have a maid who will give me those things that I actually DO need from time to time. I have to say that JEREMY at the front desk, in particular, went over and beyond all my group could have imagined by helping us set up an excursion to the Shaolin Temple two hours out of town by a hired van with guide. In addition, he actually escorted the leader of our group to the train station via subway and helped arrange tickets to Xi'an, as well. It's very rare that a hotel employee anywhere shows such kindness. Whether it is encouraged by the hotel management or whether he took it upon his own initiative, we will always remember his kindness and I personally will remember the Novotel in Zhengzho with fond memories!

We stayed in the hotel for one night on a business trip. The location is great, staff friendly and the room has all the amenities that you may require. Really great shower with as many towels as you may require. Also the window can open which allows for some fresh air. Reception in and out quick and efficient and concierge friendly and can help you in English. The problems I have experienced are: The large Kingsize bed is rather old and the mattress not the best I have slept on. Lighting is poor, despite all the electronic switches in the room with crucial areas difficult to see properly. The Chinese restaurant staff cannot help you in English which makes it difficult to communicate although the food is great. For breakfast it was very disappointing that they only had hard boiled eggs and no other choices. Big spread but no “eggs” rather disappointing. Overall it seems that they are planning an upgrade in near future. I will try somewhere else on my next visit.

First time to zhengzhou. This hotel is in a new area not far from the high speed rail station which makes it convenient. Great room, service, and rate makes this my go to hotel for this area in the future.

Old hotel. Worst is air conditioner does not work, although hotel staffs checked several times. I don't want to stay at this hotel again.

What is supposed to be an international hotel, operated by a good French hotel group, failed miserably Nobody on reception had a basic knowledge of as second language such as English, French, German or Spanish The room was ice cold, after they installed a heater, the room was unbearably hot. The hotel is situated in an obscure place, neither taxi, or taxi dispenser at the airport had no idea where the hotel was (we had to drive to another hotel to get instruction to go to the hotel, it is not a surprise that around the hotel are no restaurants, shops or even a bar In conclusion, book yourself a hotel in the center of town and forgot this establishment

This has got to be one of the strangest hotel rooms I've ever stayed in. It was totally decorated with Minions. From the bed linen, to the towels, to the stuffed toy sitting on the lounge. I even had a separate area with a spare bed covered in a Minions quilt. It would have been OK if I had booked for a family but as a single business person, it was quite strange. Apart from the kid-friendly decor, the room itself belongs to the 1970s. Brown laminate, harsh fluorescent lighting, stripey orange carpet and fake lace curtains that don't quite close. Overall, a surreal experience that I would not be in a rush to repeat.

Stay in this hotel for 3 nights due to attending exhibition. The window is quite dirty as there are can construction going on. The nearby mall had closed down. You can get any decent restaurant nearby. The room service food was not great. Not really enjoy it.

すぐ、対応してくれる。国際会議場に徒歩圏。裏に名物のリヤウ麺の専門店。朝食は、ブッフェ。フィットネスは、プールもあり。

From the point of checkin, nothing was too much trouble. Clean room and bathroom. Slippers and sealed bath robes in wardrobe. Soft drinks in refrigerator included along with breakfast in my room rate of under 95 $. What more could I ask for . Oh Yeah nice coffee shop with cakes near reception. Hairdryer is in the room for those that need it!

周圍施工太吵！

This hotel was great and very comfortable! I’d like to spend again.

交通方便，服务好

Unfortunately, my family and I stayed here for a handful of days until we were able to find better, cleaner accommodations. We did not have a good stay, which is quite the understatement, it was an awful stay. We switched rooms twice, the first was a smoking room which we were switched from immediately to a "non-smoking" room, which still had a faint smell of smoke. To be honest, the entire hotel smelled of smoke and non-smoking versus smoking areas were not respected by guests or enforced by hotel staff. So with that being said, unless you're ok smelling like smoke don't stay here. The rooms were also outdated and musty/humid/damp... There is no nice way to word the condition of the rooms at Novotel. In addition to the moisture issues and the smell of smoke, the rooms were not clean. I found dark, long hair on my pillows and in the sink. I'm a blonde, so it definitely was not mine. We had two adjoining rooms and both were unclean and smelly. Only one room had a/c that worked (barely) and the views out of our windows were not of the Central Business District but of a rooftop and of generators - looked like a prison. The windows were filthy, caked on with pollution and other muck from the air. Therefore, the rooms were dark and depressing. This was a horrible introduction to China for my family and I. In addition to all of the hotel related issues discussed in this 1-star review, the hotel food was awful! When I say awful, I mean my entire family was hungry after each mean and ate bread because we couldn't find much on the buffet that catered to a foreign taste or that met the needs of children (basic foods) to a vegetarian (me). It was so disappointing. So much meat and seafood, the entire restaurant smelled like an aquarium - raw and unappetizing. As a loyal TripAdvisor user, I rely heavily on the reviews of others to guide my travel plans and feel it as a duty to others to share my experiences at Novotel. Typically, I have positive things to say about the places I review, but this is not the case here. We since have stayed at the Hilton and Sheraton and I would recommend both of those hotels to Zhengzhou visitors.

訪問したタイミングが悪かったのか、周辺が工事中でエントランスが分かりにくかった。部屋は綺麗。朝食（ビュッフェ）も種類が豊富で満足

The Novotel Convention Centre Hotel in Zhengzhou is a modern, well appointed hotel next door to the convention centre. The staff are friendly and very helpful. The rooms are well appointed and we enjoyed our stay very much.

It is hard to find when you get there. We hired a taxi from the subway station. After one day and we knew our direction, it is a good evening stroll from the subway station. The area has a lot of restaurants and bars that only come alive in the evening. In the daytime no one is around and the area looks deserted.

Stayed there for work. Room spacious but light was dark. My room was located very close to the elevator and every time when the lift approached my floor. The "ding" sound was like someone pressing my bell. Very annoying. Air-conditioning seemed not able to be adjusted in the room so simply turned it off as it's too cold. Buffet breakfast was good price. Quite a wide selection at only RMB85pp (about USD12-13). Check out took us forever. It was 8am and there was a line and only one staff handling all check-outs. There were other staff roaming behind the reception desk but not opening more counters to help clear the line.

飯店早餐選擇多樣豐富。房間舒適，只可惜浴室淋浴間的封條差，每次使用完淋浴間的水嚴重滲出導致浴室地板濕滑。

Hotel in a nice spot, close to different food options including western fast food. Really nice walk around the parks of convention centre, quite a beautiful area. Hotel is comfortable, a little traffic noise but not too much. They also have an excellent buffet option at the hotel.

I got upgraded, nice room, spacious. A little traffic noise. Room was comfortable. Really good location with excellent parks nearby for walking, also good closeby eating options including western fast food choices. Hot water was only just good enough and could have used an English language movie channel or pay for view movie option. Lastly, a really good buffet option in the hotel, was great.

Wonderful interior decorations, excellent dinner presentations with excellent services, must recommend Novotel Hotel for an exquisite romantic dinner for Valentine's Day. Always great to be back. Congratulations to entire crew and special thanks to the best manager.

good service and exec floor

Im glad to have my towel back when room keeper mistakenly recycle my towel. Room temp seem warm and need to open window for cool air. Room temp reach 25° and only hot air from the centalized aircond. Outside temp is -1°. Good environment but opening the window made this experience not luxury. Very good international buffet

This hotel is quite dark inside, including the rooms & the lighting. The breakfast was average, and I had to request fresh milk as they only had powdered varieties. However, the quality of the bacon was high. There is a huge mall 10mins away by foot. Dennis Mall has some great places to eat like Toscana (great Italian) & Tour Le Jous (French bakery). It also has Starbucks and all the big food chains. The staff spoke no English and it took a very long time to order room service. They were also unable to call taxi's, it was easier going to the main road and hailing one down.

청결해서 좋았음

Amazing hotel, staff , very accomodating...breakfast buffet very good, friendly. Hotels in America should take a lesson, would not hesitate to stay again.Room was excellent. When it rained I was given an umbrella, they seem to care about their guests

ﾌﾟﾚﾐｱﾑﾌﾛｱｰ、ｷﾝｸﾞﾍﾞｯﾄﾞ、喫煙室。Wifiがロビーでつながるが、部屋ではダメだった。問い合わせるが、原因ははっきりせず。こちらのスマホの問題かもしれない。その他は、部屋はきれい。シャワー室はドアの隙間が大きくて水が外に行くので注意。

酒店地點不錯，但距離地鐵出口很遠，乘坐公車可直達酒店，酒店旁有個大公園，沿河邊散步很舒暢，也是電影場景，酒店房間設計舒適，床軟硬適中，早餐好吃

I recently stayed at this hotel for two nights while on business in the area. The hotel Staff were very friendly, accommodating and spoke very good English. The rooms were modern, bed was very comfortable and overall a nice size. The breakfast buffet which was included is excellent. The only cons I had with this hotel was the construction noise all night due to some new infrastructure / building project across the street as well as getting hot water early in the morning, early AM cold shower was definitely not pleasant. I would recommend this hotel to travellers but be sure to ask for the side of the hotel away from the construction.

Hi everyone, I have visited Novotel Hotel a couple of times during my husband's work in China and I am still amazed by the professionalism and welcoming feeling that the hotel offers to their guests including ourselves. I would like to thank all Novotel staff for doing a wonderful job there, starting with the manager who is one of the best in the industry... I will always recommend visiting Novotel hotel for being a great place that always makes me want to come back...

정저우 컨벤션센터랑 가까워서 예약했는데, 생각보다 멀고, 인근 관광하기 쉽지 않아서 아쉬웠어요.

Have stayed at this Hotel, the interior design is magnificient and the Hotel views are also very very good. Only downside is that there is a lot of construction work going on around it, thus you might get some noise during the day. Apart from that, value for money and great stay.

loved it

침대시트도 깨끗하고 매일 청소도 해주시고 욕실도 넓은편이라서 좋았습니다. 침대가 편안하니 좋더라구요~ 전시장 이용하는데 직선거리로 완전가까웠어요~ 도보 10분거리에 쇼핑몰도 있어 식사나 마트이용 좋았습니다.

This could be a nice hotel but it is unfortunately a bit lacking. On arrival our room was stiflingly hot - the air con was turned off and they couldn't turn it back on. We were moved to a corner (and bigger) room which allowed us to open more windows and they gave us a fan which reduced the temperature a bit but it was still far too hot for comfort. The staff were very friendly and seemed as though they were trying to help but I am glad we only stayed 2 nights. The positives - The hotel has good facilities and is in a good location for the convention centre. It is a new hotel, very clean with a nice pool area, good bar in the lobby and excellent buffet breakfast.

good hotel and highly recommend it

It was christmas eve when the left leg of my 7 year old son got trapped at revolving door of the lobby. When we ask them to break the glass, staff did not agree. I was shocked and my son was crying and begging because of the pain. I was desperate and frustrated because my son can lose his leg anytime and the price of that revolving door is no much compared to the future of my son. I really appreciate some old Chinese people because of their concern. There was a language barrier but I felt their sympathy and request to break the glass. May God bless these people and those people who help us and send us to the hospital. May the hotel owner realize the danger of the revolving door and don't use it on their future hotels.

I am writing this review in addition to my recent review on ctrip as it will not allow me to edit my review there. "Upon check out i had asked for a taxi to the airport, the hotel arranged a taxi after waiting for 10 mins that would not go by tariff and asked for 150RMB, then he had to also switch another taxi/driver on the way as the drivers shift was soon to be over. The Hotel insisted that it will cost about the same and that no taxi would agree to go by taxi meter fare., then i waited for another taxi and hotel couldnt arrange anything, waiting further 10-15 mins i had to walk out with my baggage and by going to the main street which is like only 2 mins walk from hotel, i was able to hire a taxi by myself and there was no argument about using tariff or anything like that, the driver behaved well and it cost me a total of only 99 RMB. This is slap on hotels face, who insist something that is not right just because we are foreigners and lack understanding on local languages, they think its ok to steal our money and cheat us."

綺麗なホテル。 移動は少し不便。

Stayed one night for business trip. Temperature in Zhengzhou was low, less than 10C, but the room is not warm at all even the switched air-con to 32c. The bathroom is big, shower next to the window that people on the street may look through the window. The choices of food for buffet breakfast, good value for room price at about RMB600.

It was a nice hotel.

いい感じでした。アクセスは若干悪くて、駅まで遠いです。まあ、タクシーが安いから、減点にはならないです。。。

good

Very nice rooms, new and spacious. Great location, close to CBD, exhibition center and local amenities. Will stay here again.

While the room was comfortable, I found the inconsistency of the overall hotel to be unacceptable. In my first room, which they had me move out of for no apparent reason, the power plugs did not work. They repaired them. The coffee service was not refreshed and no amount of contacting front desk resolved the issue. My second room was smaller and there also the plugs did not work. I asked to have them repaired but that never happened. The food in the restaurant was highly overpriced, inconsistent in content and bland. The service in the restaurant was good. I've stayed in many hotels in Asia and this was below my expectations.

No one can speak even fair english, and so you quit many of your plans.

房間明亮乾淨，舒適整齊，早餐豐盛，價格優惠，推薦首選。

Hotel was generally very good. It is new and clean with comfortable room. Staff was courteous. Not close to a metro stop--it is a 15 minute walk to the nearest station (for us it was during a very cold January). You need to take a taxi or bus to get to the city center. The neighborhood is residential without many restaurants or shops for visitors.

I was as on a business trip to Zhengzhou. The hotel location in CBD was good for me and also close to the E train station - just 2.5 hours to Beijing.

Facilities: Nice ;

Große Zímmer mit kostenlosem Internet. Frühstück inkl. und reichhaltig. Messenzentrum zu Fuß zu erreichen. Nahe zum Bahnhof Zhengzhou Ost. Flughafen etwa 40 Minuten entfernt. Zentrum etwa in 30 Minuten erreichbar.

The hotel is clean and the staffs is very helpful especially I'm on an unexpected stay over at zhengzhou.

Malgré plusieurs courriels demandant à l’hôtel s'il existait une navette, aucune réponse. Nous (nous étions deux) prenons donc un taxi. A l'arrivée, nous découvrons que personne ne parle français, ALORS QUE C’ÉTAIT pour cela que nous avions choisi un hôtel "Français". Personnel "soupçonneux" à la réception, obligation de faire un dépôt financier - via carte bancaire - pour pouvoir avoir nos clefs : "en couverture des éventuelles consommations dans l’hôtel". Change "lourd", mais ce doit être la règlementation chinoise : on note le numéro des deux billets de 20 euro, on rempli deux imprimés distinct avant de nous donner des RMB. Du coté positif : Restaurant ouvert 24h/24h, "self service", les plats proposés s'adaptant à l'heure : plus de viennoiseries à l'heure du petit déjeuner, plus de soupes aux repas. Prix en général élevés, mais en rapport avec la classe de l'hôtel. En conclusion : Bon rapport qualité-prix, mais si vous ne parlez pas anglais, passez votre chemin. A noter que le personnel hors "réception" ne parle que le chinois, mais avec connaissance de quelques mots d'anglais, comme café, eau, couverture, savon... Mais peut-être en est-il de même dans les hôtels des autres chaines présents dans la ville. Et nous qui pensions être dans un hôtel parlant français... Christian Bader

Just an over night stay before flying to Shanghai, But was our best hotel in China - The pool was particularly pleasant.

Sehr gutes Hotel, schönes Schwimmbad, gutes Frühstück, gutes Zimmer und in einem neuen Stadteil gelegen, der so grün angelegt ist, dass man dort draußen joggen kann!

It was bad that the hotel was quite far from city area. It is quite hard to find a taxi from railway station to hotel because only few taxi know the way. In addition, it took at least 30 mins to struggle with horrible traffic in downtown area to the hotel. The best way is to take subway to exhibition center stop and then take another taxi to hotel. The worth thing about this hotel is its bath room especially drainage system which wasn't good and quite smelly. The quality of bed was good and room condition quite new. The best things about this hotel is its Chinese restaurant (Chaozhou style) while the overall assistance services was quite good.

Everything was great. The food restaurant was outstanding. The staff was beyond belief and most spoke English or try very hard to accommodate your needs. I guarantee you I will return to this hotel in the future. It is located in a very beautiful and tranquil park center.

整體品質算佳，大床很舒適，給滿分。盥洗用具擺設配色不錯，晚上TV頻道(澳門lotus)剛好有影片好看。早餐一般表現中上(單價約80元偏貴)。朝北客房才有景觀，6樓低樓層朝東南則是面對大樓通風平台(景觀差)。外環境乾淨OK，晚上無人跡屬辦公區域，社區購物飲食功能稀少，要走到一般住宅區找一般飲食商店是作夢，不然就要跑半個馬拉松，10點多等taxi等到地老天荒40分鐘，飯店也無簽約taxi或無線電叫車，總之出門都是靠朋友開車來進出此辦公新區。

Had to change rooms 3 times to find a room where the windows were not tapped shut. Staff has very little English capabilities.

For the amount of money that I had paid for this room. The room either too hot or too cold. you the customer have no control over the comfortable of your room.

Excellent customer service and friendly staff The hotel has nice amenities and service and as a highlight staff were are to speak English Will definitely stay here again.

My experience was great , every area to be rated was excellent. Even the staff did their best to keep me happy

Room and amenities very good. Service very good.. Seafood Buffet Ex.and the live music supplied by electric key board and vocalist with guitar was a complement to the excellent experience ..

Highlights: One of the more modern hotels in Zhengzhou, which is desperately needed. The staff were very helpful. Lowlights: The food is OK but uninspiring and the pool is smaller than the Crowne Plaza's, but sufficient.

The great elements - service was overall good, free WiFi everywhere on hotel grounds and in rooms, and the small kids' room with some books and toys (though some of the stuf looked dubiously old) were good! The not-so-good - we knew we were staying in the new CBD, but had no idea it was a 15-minute "stroll" (hotel staff said 5-6 minutes, maybe if running) to the nearest supermarket/shopping area. I should have checked, but was surprised that the rooms did not all come equipped with a bath tub, which was a pity. The digital clock in the room wasn't adjusted to the right time (I couldn't be bothered to figure it out), the service buttons on the phones weren't working (in the end, we were told to just press '0' for everything...), the indoor pool water was a tad too cold even for the beginning of summer (and I always got stopped for bringing the pool towel up as I had to clad my daughter in it, we always had to come down to return it...duh), and when I wanted some decent coffee one day, I was sent from the cafe to the bar, and still ended up with none as "the only person who can make coffee has gone for a lunch break". The worst - I got woken up on both mornings of my stay by noisy (read: shouting adults and children runnng in corridor) as apparently, they thought it's fine to leave their room doors open as they shouted across to one another - at 6am in the morning. Hotel could have just grouped them all together rather than space them out over the whole floor.