Crowne Plaza Xian by IHG

“Outstanding hospitality with impeccable service, spotless rooms, and an excellent location. A truly exceptional hotel experience in Xi’an. The staff were so lovely and welcoming”.

Excellent property. Professional staff

Es entsprach einfach alles meinen hohen Erwartungen

The crown plaza is a beautiful hotel it is so clean food is great staff are lovely and the rates are fantastic Would totally recommend this hotel Justin at the front desk has been so helpful to me there and Binny Chen at the concierge was just great and totally helpful

The most important reason why I chose this hotel was that it offered an exchange option. During my three-night stay, I was unable to make an exchange due to a "bank system error." I was directed to the bank next door and lost three hours to exchange money. The manager just say that the problem was not with them. For breakfast: the hotel has three restaurants. But when I ask for gluten-free bread they just answered they don’t have!

Nice cool hotel

Near stadium and Metro. Walking distance to museums.

Room was upgraded and spacious on high floor. Some corner surface has minor dusts, facility really good but some of them were bit old. All in all is nice! Over expectation. Location good and various dinning option including onsite of hotel at top floor.

An excellent place to stay. Great service. Very nice and well located. My family and I had a great stay.

Hotel maravilhoso, realmente um 5 estrelas perfeito. Só a Localização que não achei perfeita.

The hotel is clean and quiet. However, they do not assist guests with booking day tours. A bit of a walk to the nearest metro station but only a short taxi ride to bell/drum towers. Taxis are quite cheap here. Walkable to xian yan tower.

Excellent service and breakfast

My one bedroom unit is very spacious. I was solo but I think it's ok for a family of 3 or even 4. 1 bedroom, 1 big living room and the kitchen area. The unit has all necessities you may need for a comfortable stay. The washer dryer worked well and was even provided with detergent. Bathroom was in old-fashioned style but updated modern amenities and high-end toilet. Nice and neat. The staff were kind and sweet. Great location, just 1 street away from a street with many dumpling stores (including 1 highly rated online). There's a small draft beer bar next door with some mean beers and the staff are fun, too. Highly recommended.

Good location, older style hotel but well maintained. Staff are excellent, very helpful to ma because I can’t speak Chinese. Great breakfast, decent smallish gym. Too much plastic to be eco-friendly but very comfortable business stay.

I stayed a few nights at this hotel. As a five star hotel, this property meets the expectation of cleaness. The room setting is a bit out of date but it still works well in general. I particularly liked the bathroom layout -- it is larger than most hotel room bathroom by seperating toilet from shower/bath tub. The hotel staffs are good in general. However, I had a bad experience with one front desk staff -- Frank Fang. When I need to use the business center for a printing, I asked him where the business center was located. He told me that the business center had been closed. So, I asked him what the open hour of the business center was. He changed his words by saying that the business center was still open but no staff there. So, no guest can use the business center. Then, I asked his help for the printing. He said the front desk could help the printing but it would come with a charge. When I tried to hand him my USB drive for the priting, he told me that no USB drive would be accepted. Anyone who like to use the printing at the front desk has to use the Chinese App, Wechat, to transfer the file to him for the printing. For anyone without the Chinese App, nothing he can do. Then, he refused to give any additional help. I have a quite positive experience at this hotel. However, Frank Fang's attitude ruined my good impression of this hotel. Quite disappointed.

Hotel muito bom….mas deixou a desejar não arrumando o quarto na segunda diária….imperdoavel…pois saímos o dia todo para passear ,e foi alegado que não colocamos o papel na porta para arruma-lo

交通不太方便，前往地鐵要走一段路。前台服務員很有禮貌，提供適當的服務。

It was a good pleasant stay.

Amazing

房間清潔整齊，check in流程順暢。愉快的差旅住宿體驗。

Thank you so much for the awesome room. I really appreciated the cleanliness, thick comfortable clean towels.

Good location in Xi’an city. Easy to commute to everywhere.

非常好的酒店，可以俯瞰西安的夜景，酒店工作人员非常热情，各项设施都很好，并且帮我们免费升级了房间，是一次愉快的入住体验，下次还会选择这家酒店

Lovely hotel with opulent public rooms, and spacious well appointed bedrooms. Situated a little outside the ancient city centre - about a twenty minute walk to the City South Gate. Food good - the buffet dinner in the Zhuque excellent. The CP staff were helpful, despite the language barrier - an English speaker was usually made available when needed. Concierges were particularly obliging. 51st floor bar worth a visit, especially at night. Highly recommended.

It was a very comfortable stay for our family trip. The front desk and the concierge was very helpful. The breakfast was great with a lot of good choices. Only problem is the pool is not the hotel managed facility, the water and towels are not clean and poorly maintained. It’s mainly the swim lesson program for the kids who are not staying at the hotel.

有りがちですが、シャワーの水圧が低すぎでした。

ホテルの建物と設備、ハウスメイドの掃除の程度はとても良かった。しかし、フロントの従業員の説明が不十分で態度が横柄であった。英語が通じる従業員が極めて少なく大変困った。配車を担当している従業員は頑張っていた。顧客対応を大幅に改善する必要がある。

Strong stench in bathroom i was in..luckily i brought along a room spray.Hotel wanted an deposit of more than rmb500 per night for a 2 night stay. In earler hotel, they only needed rmb500 for stay of 2 nights. Location is not close to city center where attractions are.

三月住房供暖,溫度不可調,又熱又乾!空調應該要讓房客可以自由選擇房間溫度,而不昰定溫!

The hotel was beautiful, well-maintained and well-located. Service was excellent. Breakfast was so varied and interesting as well as delicious!

Beautiful property. Food mediocre and air conditioning not functioning.

It was a nice stay. I did splurge on my hotel as there were many nice hotels in the area that were cheaper. The location was good but had to take a taxi to the bell tour and the wall. The staff spoke some English. Breakfast was very nice. The bar on the 51st floor had fantastic views and live music which was very enjoyable. Some things that didn’t impress me was when I asked for a taxi I was just told to go outside into the street and catch it myself. The taxi drivers had no idea where to take me as they spoke no English. This is something the staff could’ve helped with easily. At breakfast you have to ask for the coffee which is fine but I never got mine and had to ask another staff member. Little details but those are part of the experience when you are paying that much for a stay.

The hotel, the staff, the service were all excellent.

The Crowne Plaza Xi'an is amazing. It's the best Crowne Plaza experience ever. It was truly a 5 Star experience.

we have a very pleasant stay. the service was very good. except room service food choice only limited to 6 dishes.

Great, modern new hotel with wonderful accommodations. Breakfast buffet were very good. Concierge staff was excellent in helping us navigate the local transportation system. Front desk staff (especially Ms. Zhou) was outstanding.

Very courteous front desk staff, who offered recommendations on where to go and what to do. Room was immaculate and couldn't be better.

I liked this hotel. Modern and comfortable. The staff are great. Check-in staff was lovely. The concierge and Bruce in particular are extremely polite, professional and helpful. Also really made a point to understand my situation. (I am traveling alone and wanted to visit the terracotta warriors without a posh car etc ... Just reasonable cost plus get to the airport on time). I really liked this hotel.

The room was very nice and the amenities are excellent. The people are good and service is nice, and I have told them it was my husband’s birthday and they have prepared a cake in my room! What’s more, the house-keeping staff even made a hand written birthday note! That’s a very nice surprise. The only little thing that didn’t make our trip a straight five-star is there is no hot water one night for shower and didn’t know why the air con didn’t work quite well at night. All-in-all is a very good experience.

Our room was very nice and had a very large closet. We were on a very high floor but the windows were very small, the only big window was actually in the bathroom.

Excellent hotel in good location. We stayed only 2 nights but we could not find any flaws. From the moment of check in through leaving everything was perfect. The staff, the room, the amenities all great.

we could not visit the terracotta warriors because my girlfriend was sick and had to go to the hospital. They gave her a detail to compensate this event. The were so kind and it was unforgettable for her.

The hotel facilities and staffs are great. I strongly recommend it.

Wish all of our hotels during our travels in China were as nice as this hotel! A very nice place to end our journey and only a quick taxi ride to all of the tourist areas.

Restaurants were excellent, staff was very helpful, rooms very nice and I think the best hotel in Xian.

Great location and access to interesting city, and Terracotta Warriors

Staying in this hotel was a delight from start to finish. The staff were on hand to help out with whatever questions or issues we had, from our train tickets not turning up when they should have to questions about local places to eat. The breakfast was great and the pool was a great way to cool down after the Terracotta Warrior visit. I can't recommend this hotel enough. I'll certainly stay here again next time I'm in Xi'an!

Pros: + Fast Check-in. + Comfy rooms. + Good toiletries. + Amazing BREAKFAST. + Reliable WiFi. Cons: - Location is a bit far from tourist spots. - Overall dated. - Smoke smelling even in non-smoking rooms. - Average fitness center. Honestly, was a good experience but I wouldn't stay here again.

I need to send an urgent email in Word format while travelling without PC at 1030pm and Business Centre closed. While I hesitated, staff returned called And offered me to use the premium lounge and worked overtime to resolve my case.

The hotel is close to tourist attractions . The concierge service is excellent and can arrange all tours . The room was comfortable spacious and well appointed . The breakfast was good and the bar was pleasant .

A fabulous hotel with excellent services. The local area doesn't have a lot to see or do within walking distance - the only negative of this hotel.

Great service and helpful staff!

Excellent breakfast. Location is not the best, but convenience. Just 15 mins to any city sightseeing point by cab.

Beautiful hotel, amazing bathrooms, half hour walk to city wall, staff were great

Good guess service teams (special a guess counter person :ANNE, She take very good care for the people like us who tired for long- distance travel and the first time to Xian.)

Great Hotel!!! Everything was wonderful including the room and buffet. But their Concierge staff was the best. Not only did they write our destination in Chinese when they got our taxi but Miles Zheng of the Concierge staff saved our vacation when China Southern airline canceled our flight the day of the flight. Miles was able to contact China Southern to book an alternate flight to our next destination.

Great overall. Breakfast offered western and eastern dishes and everything was incredibly clean. Even the lobby smelled of roses. One thing I'd like to see though is that any extra added beds be softer. I'm not accustomed to hard beds typical of Chinese residences and had to sleep on one as we had three people to a typically two person room.

Had a club room which was great, just thought the room could have been a little bigger and with some windows. Small window made the room feel a little claustrophobic. Receptionists in Club lounge were fantastic and we really enjoyed our stay.. BUT, one advice, avoid the restaurant on the 52nd floor, probably the worst I have been to in years if not my life.. All presented nice, but the food is bad, tasteless. We asked about the chef, he was French, I say was as he left about 1 year ago now Chinese are trying to cook Mediterranean cuisine,they have been trained how to present it well, but just don't know how to cook it or how it should taste.. I requested the reception to advise guests not to use it as it is so bad..

Our stay in Xian was made perfect by our stay in Crowne Plaza. Everyone was awesomely nice and helpful. We appreciated their ability to speak English very well. The manager even scolded our taxi driver who overcharged us and explained the situation to us. We will definitely be staying there again on our next trip to Xian. Thank you everyone.

The decor and facilities in this hotel were great. The restaurant is a bit pricey but we at out for the most part.

Great, fantastic hotel.

Everything was great. The staff in particular were so good we felt we were at home.

Usual high standard you would expect from crowne plaza, and the staff had an American level of customer service, i.e. much better than we had encountered elsewhere in China.

Very nice hotel! Would recommend it to anyone headed to Xian. Alice in the restaurant/bar area as well as all the people that greeted and waited on us in the dining room, very wonderful people. Their service was exceptional in every way! I highly recommend the breakfast buffet. Delightful and delicious along with dinner at the hotel. The room was very clean and loved how it was set up with a beautiful shower area! Only thing I would change is a different light switch for in the bathroom only and not connected to the bar area also. This would be for the person who got up before the rest of the family. There would be no light on to wake them while another one was in the shower and using the sinks in main bathroom. This hotel is truly a delight to stay at!

Excellent hotel with great staff great service and great good. I was a little too warm in my room and because of the cold temperatures in winter in Xi'an the air conditioning in the whole hotel was off. I was sent and individual unit immediately.

Faultless, functional, fabulous! The hotel is close to the walled city , a ten minute taxi ride to it , it's therefore good for tourists for X'ian, also for the remarkable terracotta warriors which the hotel arranges English speaking escorted visits to. The breakfast should certainly be taken at the hotel, it's a treat and very international. The 50th floor bar and restaurant could be missed, but is very worth visiting as access to the dedicated 50th floor elevator is not a part of the residents room elevators. The rooms are spacious and furnished to a high standard. Electrically controlled blinds and drapes are a functional novelity, and the Internet works. The swimming pool and spa area is excellent.

Great service and good value breakfast.

After all the noise, construction, and pollution, We came back to our little sanctuary Everyone was helpful, food good, breakfast great, staff helpful. The only downer is the seating. None on the 51st floor bar near the elevator where the wait can be over several minutes & non in the lobby while awaiting pickup for the terra cotta Warriors tour.

Great hotel, very reasonably priced. Lovely comfortable room. The hotel was meant to be non-smoking (there were signs everywhere saying this) but there were people quite openly smoking in the lobby, being served drinks by staff. There was an outside scenic lift going up all 52 floors to the restaurant and bar on the top which I was too frightened to take!

Great experience for a short 2 night stay. Nothing to complain about.

I saw everyone is talking about service. then I gave it a try. Then guess what, it was great. The staff helped me a lot with my trip. The room itself was impeccable, too. from the comfort of the bed, the size for the bathtub, and the variety for the pillow. The only miss was the noodle guy when breakfast, he should serve the food on the first-come-first-serve basis, still impossible being a practice in China

As others have stated, this hotel is a bit out of town, but super close to the Panda breeding centre (which was our sole reason to visit). Hotel is very nice, clean, modern, nice bar and lobby. Rooms are a good size. Staff were really helpful, concierge was great. We stayed 2 nights and thouroughly enjoyed it. Ate in the Chinese restraunt and the food was very good and a decent price. There are a few shops a couple of minutes walk from hotel lobby (grocer, small supermarket etc) which is super handy. 5min free shuttle to panda place (although only a few a day). We actually walked back to the hotel as it was a nice day (about 20min). There is also a free shuttle to town if you want to see Chengdu itself. Taxi to and from airport around 150rnb (£15), takes about an hour. Taxi from airport you need to negotiate a price yourself (use the calculator on your phone as the driver wont speak English, also make sure you have your hotel address in Chinese!) So if you're main goal is just to see the Pandas, this hotel comes highly recommended.

The hotel is beautiful... the only thing we did not like very much is location. Not much near...(walking).. other hotels are better positiones. But the hotel is so beautiful and rooms are great.

Really liked this hotel, room was nice, comfortable & had electronic blinds. Staff were extremely helpful especially on check in (Anne if I remember correctly) & the concierge who we spoke with numerous time, he gave us info on local bus #s to get to tourist spots, assisted with taxis, walked us to the bus stop etc. Breakfast was nice, liked the juice bar and having pancakes/waffles cooked on request. One let down was the room service, after a late night flight, I order a pizza, after 45mins it arrived and was the wrong pizza. Called back only to be told they have sold out of pizzas ?! I then asked for a toasted sandwich and was told the hotel had ran out of cheese....... finally did get a meal after numerous phone calls and lengthy wait.

Had a wonderful stay,room first class,everthing is great,Just a little bit far from centre of Xian,but I would still recommend it highly.

The hotel was nice. The room was clean, but the air conditioning did not work as well as we would have like. Good restaurant with great buffet. Language with staff was a bit of a problem. The swimming pool was out so service our entire stay, and the spa prices were a bit high. The air pollution was terrible. Could not hardly see across the street, so being in one of the tallest building in Xi'an was not an advantage.

Very nice hotel. Good restaurant facilities and pleasant helpful staff. Nice gym and swimming pool. Room facilities were very good including (automatic curtains and blinds!) Staff were very helpful - with concierge available to help with such matters as printing out boarding cards for on-line flight check-in.

Great location, beatiful lobby, wonderful people....all at a decent value.

I stayed in a superior room with no breakfast. As is with most hotels breakfast and laundry is well overpriced for service delivered. Overall I was happy. I would stay here again.

Second time in China. First time at this Crowne Plaza. This hotel is new and the tallest building in Xian. It opened early 2012 and is very beautiful. The food at the first floor restaurant was great for a westerner. Most staff spoke English and I had no problems getting anything I needed. Was a pleasurable stay in a clean and beautiful hotel. The spa was also very nice although I only had massages but the girls were beautiful and very skilled.