GHL Collection Armería Real Hotel

Before you chose the hotel you need to know that this Hotel policy doesn’t allow you to bring any friends to visit you after 10pm and even before 10pm just allow the visitants in common areas , if you are planning to have a beer in your room with them you have to pay extra. The hotel is nice ,old fashion ,well maintained. The food in the restaurant is delicious, the service is excellent. The pool is good with a nice view. Samir and Marlons in the restaurant make you feel at home. Luis and Rembert in the reception are exceptional people. The security guy Rafael has to learn how to properly approach customers in a good way with respect

Super friendly and helpful staff, Jaime the concierge went out of his way, personally took us walking twice to show us/help us find what we needed, A+! All other staff were friendly and nice as well. Bkfast was not huge but enough options to feel satisfied and good taste. Room are spacious and clean. Family friendly and quiet for the area. Will return.

Majestic, charming boutique hotel that is in a great location in Getsemani. The people are very friendly and it has a pool looking over San Felipe and the marina. My room needs some repairs - e.g the shower but overall I really like this place

This place has such a fantastic location—it's usually peaceful and not too crowded. The facilities are wonderful, and the staff truly go above and beyond. Plus, the city itself is absolutely beautiful!

The AC was leaking and my partners dress brcame wet because of it - the toilet did not have any pressure to down thr solids - there was not a toilet bowl cleaner to clean after -

El hotel tiene una ubicacion excelente, el area es segura, el servicio y limpieza muy bueno. El desayuno super bien. Lo unico que sugiero es que le den un poco mas de mantenimiento a el hotel

The property's location is very convenience. Hotel is beautiful, room is clean, bed is comfortable. Breakfast buffet is delicious. The staff is amazing. Eduardo and Marlon are very professional, and kind they were helping us and made us feel very welcomed. Also, the bar on the 3rt floor has an spectacular view. Definitely, we will come back to the this hotel again in the near future.

Far from the old city

The hotel was in a great location. Very close to all the main walled city monents. The room was pretty descent as we had the duplex. The bad...i tried booking the hotel shuttle from the airport..i called and emailed several.times....no anwser..i sent a message in instagram...i got a generic reply...with no anwsers back once again....proba ly. Etywr anyway we took a cap 5 people with luggage for 10 us....also by the upstairs pool there is a bar....prices are very high....ice cream for kids was 40 pesos....and the convenience store bu the hotel.sells.them.for 4!!!! Drinks were around 40 each....nars by the hotel had 2 for 20!!!! Obviously the hotel.doeant want to make.more money...people were sneaking their own alcohol...ot going out.

Very central and walking distance to great restaurants shops and el centro.

Great staff, very helpful. Located in the Getsemani neighborhood yet very easy to get to the heart of Cartagena on foot, just a short walk away.

Great stay very welcoming and friendly . I will definitely stay again !

The beds were incredibly comfortable, and the unobstructed view from the rooftop was fantastic. We really appreciated the option to take a to-go box from the breakfast buffet for our early airport departure—such a thoughtful touch. Overall, it was an excellent stay! Our only complaint was that the burger we had for lunch was just average. We'd definitely stay here again but would likely choose a different place to eat.

Very clean hotel, helpfull people

Beautiful Boutique Hotel with a lot of charm, ambiance, excellent service, quality food and fabulous location over the water, bridge and Historic Castillo de San Felipe in Getsemani. Nice, relaxing pool on the 3rd floor. Minutes walk to several restaurants, salsa clubs, the famous Walled City and ferry terminal for boat day trips!

The building is very old. The rooms are in need of renovation

Huge room and super helpful staff. The rooftop bar and pool offered a welcome relief from the heat of Cartagena. Highly recommend.

Really nice hotel with huge rooms in a Riad or courtyard style. The rooftop pool and bar offer relief from the heat of the city. The staff was accessible and always smiling. Best of all was the breakfasts. They offered many kinds of local fruits that were awesome.

Nice colonial hotel with a great location

Excelente

Just checked in, no welcome, no information given. 1st room dirty, 2nd room not much better. Renaldo did not communicate at all. Currently sitting looking for new hotel to book. Poor poor also hotel did not respond to numerous messages re: airport transfer

Let some start off by saying the hotel is beautiful and most of the staff is extremely friendly. My room was a nice size and had everything I needed. The rain shower was awesome. It had amazing pressure and was the best feature in my room hands down. The continental breakfast was delicious, they provided a great assortment of fresh fruits along with cooked foods like scrambled eggs, fried plantains and sausage, just to name a few. The only reason for the 4 star rating is due to their guest policy. If you have a guest that does not reside at the hotel, they are not allowed to enter your room. You must visit in the outdoor atrium. The staff stated the reason for this policy is due to the high level of prostitution and sex trafficking in the country so they are doing their part to help fight against that. I do understand the rule, however, I think it’s silly to implement it at 12 noon when my best friend and her niece came over due to a power outage in the area that affected the home they were staying in. This is the only thing I would encourage them to review and make a change.

It was great experience the staff was very helpful in getting you a taxi lots of great recommendation for a restaurant if you really want to see Columbia staying at a hotel like this is really recommended so much to see so much to do

The property was a long hot walk from the clock tower but only a few blocks from the Getsemani murals, lively streets and restaurants. We had a duplex that was worn and smelled a little of old water. For some reason we had no phone in our 1st room. Water dripped from the light fixture into the bed the first night. The light fixtured flickered and looked like a small flame. We were moved to and upgraded duplex eventhough the staff was suggesting it just for the night. The sheets in the new room had to be changed right away. About three days later during a rain storm, water began to leak into the new room onto the bed, floor, near light fixture and in corner. We were moved to a smaller duplex. Downgraded. There was writing on the bathroom wall, the bed covers were dirty and the plumbing was leaking. Expedia gave us a couple hundred back to change hotel for our last 2 days. We had to add our own money to get a decent hotel. Not the best experience. And on our way out the staff tried to claim we ate from the mini bar but dropped it with our protest. One other thing tried to pay for 3 lemonado de cocos on day 2. Their card reader in the rooftop bar wasn't working so by the time we left the price changed. So pay right away if you can. The staff had no attitudes and tried THEIR best well except the last lady at the front desk who gave no eye contact and seemed mad when we left early. But the whole time NO APOLOGY. Not one.

I love the spa service!

The air conditioning of our room wasn’t working well.

This hotel was better than I’d even hoped! Our duplex room had 2 washrooms, which was an extremely pleasant surprise. The property is clean, the food is delicious, the breakfast well-stocked with plenty of variety, and the staff are amazing. They are incredibly friendly and go out of their way to help. There are some odd things about the property (elevator is a little finnicky, keycard didn’t always work the first time, some lights wouldn’t turn on), but nothing that impacted the quality of our stay at all. It can get a little loud with party buses driving by at night, so consider bringing earplugs. I’d highly recommend this property, and would stay again if I went back to Cartagena!

My stay was for a week and I appreciated the staff who recognized me and made me feel appreciated. The breakfast included was lovely and the pool bar staff very friendly and agreeable. The location is great for getting around Cartagena for shopping or going to see attractions.

Great place really close to good neighborhoods for shopping

The hotel was clean and in very good location and set around a nice courtyard which is why I give it 3 stars. However, I would never have booked this hotel if it had been clear that I would get a dark room with no window which I did not like at all, I told the front desk twice that I did not like the room but nobody seemed to care. I was not even given chance to upgrade (I don't think i should have had to upgrade to get a window, it was not a cheap hotel) I did not find the staff at all friendly, especially at front desk. On my last day, I could not believe when the room maid walked in and was going to start cleaning the room although I was still getting dressed and ready! This was over an hour before check out time. I would not book this hotel again, I think there are many better options at lower prices and with friendlier staff.

It was gorgeous and scenic!

Excellent service

Excellent staff

The people are lovely, very willing to help. The hotel is lovely with good amenities Unlike the other hotel we stayed the staff was quite prompt in catering for us tea drinkers The room I stayed could be a bit lighter and airy The shower also could be updated and similar to the other hotel, a kettle in the room will be awesome

Loved the hotel and the fact that it had soundproof windows. Cartagena has a big party scene and it can be noisy at night. But the hotel is a quiet oasis, stylish and very clean, with a beautiful rooftop terrace and pool. The only minor blemish for me was the weak coffee for breakfast. Colombia had such great coffee wherever I went, but, somehow, not there.

If you book a standard room you may get one dark, ugly, at street level or very small, in any case nowhere near a five stars hotel room. According to management it’s because of the category we booked….so beware. Now, if you dare asking for another one, you get a bad front desk staff attitude, which is totally unacceptable, and an offer to pay 50$ more a night. We accepted the initial one which at least was large. Bad attitude at check out too. Denied 1/2h late check out, understandable if they are busy but banging at your door before check out time is unacceptable. They also entertain large groups of cruise ships passengers who swarmed the whole place at different times of the day, quite unusual. Pushy concierge at check in was an immediate turn off . Besides room and front desk staff it is a nice hotel with good location and a small pool with beautiful views. Breakfast was good. The place was generally clean and quiet. There are a lot of good restaurants around . There is a good travel agency a few minutes from the hotel. Looks like the side effect of mass tourism in Cartagena, so go somewhere else!

Cartagena as a vibrant city can be very noisy, but this hotel is located in a quiet area -still walkable distance to the main attractions- that is much appreciated. Please keep in mind that the building is very old and amazingly well kept; however, our room had a roof water leak. Other than that, the staying was perfect.

We love Armería Real. Great comfy rooms, excellent service, and overall great value for money. Also a great location to explore Getsemani and the Old City.

Excellent scale, beautiful roof bar and pool, ample breakfast included

Very Clean and confortable. Excellent customer Service and amazing environment. In general Amazing Hotel. I will come back for sure. Location is great.

I enjoyed the hotel in general. Staff were very helpful and friendly. Breakfast was varied and tasteful, excellent coffee. Walking distance from restaurants and old romantic neighborhood. The hotel is very pretty and well kept.

Excellent please

The staff. Everyone was super nice .

Breakfast was not very good. The rooftop and bar is poor. The elevator was damage during the stay

We love this hotel. The service was great. The staff very welcoming. The place is very clean and looks very nice.

The staff there is the absolute BEST! Rafael, Luis Felipe, Alvaro, Zulay, et. all are incredible!

Excellent hotel. Their facilities and staff were amazing.

Great

Beautiful property! The friendliness and most attentive staff! Fantastic location and even better room! BOOK HERE!

Excellent staff . Very helpful . Rooms are beautiful . We had water in the room the second day because of the rain and they gave us another room , even more beautiful . Breakfast is a very good buffet .

Hotel was better than expected. Nice roof top bar with nice view. Good side of town.

We enjoyed our stay. Great location; nice view from rooftop, and restaurants are walking distance. The breakfast at hotel was good, and the staff was friendly.

On our first night of 4 - the door lock broke and left us locked in our room for almost 2 hours. We kept calling the reception who evebtually realised the issue and staff had to climb into our room via balcony and take the lock apart and put a new one in. Our children found this quite scary and upsetting. I complained several times to re eption about the situation and had to plead woth them to provide food and drink for our children. There was no apology from hotel mangement or anythjng to make up for the issue. They eventually provided a meal for the children but jothing more. Pretty awful hotel management. The rest of the staff were very pleasant however and friendly. Aside from this rest of the hotel services were good but the experiende left a sour taste. Breakfast was good.

Perfectly located near bar hopping area. Walking distance to tourists area.

It’s a great location beautiful boutique hotel and staff was so helpful and nice. Loved it!!

Disappointing experience, this isn’t a 5 or 4 star property more like a 3 or 2 star hotel gave us their worst room, in the building. I know we have booked their classic room but what they gave us wasn’t a classic room at all! All the classic rooms photos on Expedia has window but our room was a courtyard without window - basically i felt bamboozled by what i booked on expedia. - note to future guest, if hotel gives you the 217-1 room ask straightaway to other room! Entering inside room - you can’t control de AC temperature only on and off with the temperature setup for 16 degrees (freezing), all the wall were with black marks from suitcase and other stuff. All sockets were or broken or hanging from wall! No shower gel in bathroom, the hairdryer was proper for an cheap hostel A lot of noise from above, they have a deck on 3rd floor where is the bar that is just above our room so all noise comes to us, also i believe some of the swimming pool pipes past in the room ceiling so you can hear that noise all night. The minibar was older than my grandmother so i had to turn if off, i was feeling i was inside an aquarium The phone didn’t work! Next morning i went downstairs stairs to reception and mentioning the broken phone what reception told me “the phone is on mantenance it doesn’t work…” so if there was a fire… Reception only wanted to know if you wanted a tour if not they didn’t say hello to you! Marlom the bellboy was the only friendly staff

This was the sketchiest check in with staff that was smirking and whispering when we got there. The room made a motel 6 look like a 5 star. It was FILTHY and I felt so unsafe we left after 5 minutes of arriving.

Great value for cost. Good location …basic amenities…no hair dryer in room but staff lovely.

Very professional, and kind of staff

The location was great, and the food/drinks excellent and reasonably price.

The staff is amazing, even do the bedroom needs maintenance, also the pool area.

Beautiful hotel! We will certainly be back.

We looked at 3 rooms all had mold and black mold. We had to stay as everything in the area was booked. Staff had little concern for customer service or satisfaction

Wonderful place to finish a magical stay in Cartagena.

The telephone number is wrong, I cannot call them.

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Nice rooms a friendly staff

My husband and i had a nice time. Great location, safe and the staff were friendly.

Servicio a otro nivel. Los empleados siempre dispuestos a resolver cualquier situacion. Rafael super atento con todos. En fin volveremos!!

This is our second time staying and we are not regretting it. Hotel is clean, good is very good, great location. The best abs also the reason we came back is service ! Staff is professional, and friendly. They make you feel like you are home. Thank you Rafael, Luis F, Salvador, Uveimar y Zuley. We definitely going back we highly recommended!

Nice stay , great location

I loved the little balcony with the flowers, breakfast was grated fresh fruit drinks at the bar. They really need to up date their linen you can tell its old and had lots of stains towels, sheets out with the old in with some new other than that i had a wonderful stay very friendly staff

They upgraded our room without asking. For our surprise the room has 2 floors. A full bathroom was on the second floor and 1/2 bathroom was on the first floor. We have to climb a stiff stair to get to the full bath. We are 63 and 65 years old with heart conditions and this stairs made our stay not very comfortable, specially because we didn't ask for an upgrade.

All the staff got us a profesional and nice service.

Upon arrival, the front desk welcomed me warmly and assisted me immediately! The property itself is so quiet & cozy. The shower pressure was much appreciated with a bed that I comfortably melted into. The room is very well kept 😍 It is also located within walking distance to the Walled City but far enough for peace & quiet! Highly recommended 😍

This hotel is fine, however we were made to wait nearly 2 hours past check in for the room to be ready. The staff told us we could go to the bar for “welcome drinks” while we waited for the room, which we were then charged for upon checkout. Other than that, fairly irksome turn of events, the hotel was fine, 1 star experience, 3 stars facilities (it was clean, comfortable, etc, but missing niceties that elevate to the higher level). Definitely NOT a 4 star hotel.

good ubication, inside the walled city. The staff is very kind. Decent breakfast.

Good

excelente servicio, todo el personal muy atento, el lugar muy bien ubicado y las instalaciones en excelente estado y muy limpio, lo único que podría mejorar es la variedad en el desayuno. muy recomendable.

What a lovely place, well taken care and close to the historic district

very nice hotel, clean and personal really friendly and helpful

Modern hotel with great amenities and wonderful staff.

Highly recommended Staff was friendly, professional and caring They even helped us to book a last minute tour when our original plan got canceled We are definitely planning to stay again at this hotel Place is very well kept and very pretty Location is excellent

Worth it , clean and awesome service

Great hotel!

Lights came in to room at all times shades were really bad otherwise everything else was fine

Was easy walking distance from everything i wanted to see. Because of covid I am guessing, the breakfast was pretty lame. However, overall, I love this hotel, location, staff, value, and would definitely stay again.

Absolutely amazing. Great location. Walking distance to everything. Paid parking close by. Great and helpful staff. Clean rooms. Really unique.

Excellent location. Great and service oriented staff. My room had limited connectivity... however it works well we were on vacation. Breakfast is Ok, vould improve in variety. Overall great experience with this hotel. Would repeat without a doubt.

We arrived at the hotel and there was no running water which they said they were working on fixing and it would be 20 minutes. We returned from dinner and still no running water and they said 10 more minutes. 2 hours later and now 9pm, still no running water in the entire hotel. They offered us a waterbottle and laughed when we asked how we were supposed to shower after a long travel day. So not only did we not have any running water, the staff were extremely rude. This is the worst hotel experience I have ever had and we had to book another hotel because they weren't sure if they would have water at all until the next day which is inexcusable for a 5 star hotel.

Great hote. Reasonable price. Fabulous breakfast and rooftop pool.

I loved how intimate the experience felt. Staff were friendly and caring.

This property is not well taken care of in any capacity. While it is at a great location, the rooms were dirty, phone was not working, towels were dirty and I got under my sheets and noticed how soiled and disgusting they were. After I notified, the front desk, the staff member was very rude and mind you, there was limited language barrier because I speak some Spanish. Later on, Rafael, another colleague came to my room to give me new towels and change the sheets. Those towels were also dingy and they did not have a new comforter for me, just a blanket. He was kind enough to move me to a large suite but the suite I was placed in was dusty, not clean, no water pressure and very hot. It was already 12am at this time so I just stayed in the room because I was exhausted. This was such a sad experience for me. Upon checkout, I got food to go from the restaurant and after a 40 minute wait, they gave me my hot food in tin-foil.

El hotel muy lindo y acogedor , el personal muy atento y con muy buena actitud , la única parte fue que el día que nos íbamos nos cobrabron un promedio de 36 dólares por consumo del mini bar , lo gracioso es que no tenía ninguna información que lo que se consumía en el minibar en la habitación había que pagar eso me pareció como una trampa , so al final eso no me gusto pienso que tienen que infórmale al huésped que cobran por consumir en la habitación ……

Great place real clean outstanding staff

The location of this Hotel is EXTREMELY convenient. The views and scenery are amazing. The staff are so friendly and helpful. The rooms are comfy and clean. I would ABSOLUTELY stay here again

They let me do a early check inn I do really appreciate

Great value for your money: I paid less the $60,- and the place is first class but ….. during breakfast in the patio we were pestered by crows who were trying to pick the food from your plate and the staff did not do anything to prevent this : very unhygienic. A simple bird prevention shiny tape or fake owls will take care of this . I only hope that management read this because this is a big issue

Excellent service, specially breakfast , very lovely servers in the morning, really friendly. The pool is amazing , even better during night time ,amazing view from there

service