THE ONE Shanghai Downtown, Vignette Collection by IHG

Central location and staff excellent

Zentral gelegen, sehr sauber, komfortabel. Das Personal war sehr freundlich und zuvorkommend.

Nice reception and restaurant team, good location

Terribly dirty swimming pool and changing room area, I never saw such dirty places even at 2 star hotels. It's more dirty, than public toilets. Just terrible experience. I stayed at hotel as stopover between flights and my child asked hotel with swimming pool. But I couldn't imagine it could be so bad.

Vyhled

Nedostatek rucniku,slaba snidane,nedoplnene mydlo opakovaně,absence koupacich cepici,uzavreba vyhlídková terasa

Location is very good. The hotel has a really good location. The rooms are large and spacious. The staff is nice and helpful. My problem is the cleanliness of the rooms. Hygiene is really bad. Our first room was not cleaned properly. We got a new room but this room was not very clean either. Dirty walls and cracks. The hotel needs renovation. The cabinets in the kitchen and toilet are old and falling apart. The shower doesn't work well. In general, the rooms need a proper renovation. Old and worn rooms.

The proximity to shopping belt and easy access to the metro stations. Hotel has in-room washer-dryer so we could do laundry. We need not pack too much as a result.

Nil

المكان جيد بقرب اماكن تسوق ومطاعم

Como siempre su localización!!

Aunque parezca mentira me desapareció toda la ropa interior del closet de mi habitación. No quise denunciarlo en el hotel porque era completamente absurdo lo que me había ocurrido, dado que se trataba de una ropa interior sin un valor especial. Llevo años yendo a este hotel, antes Kempinski, y siempre había tenido una estancia estupenda. Esta vez aparte de lo ya mencionado, una tarde al volver al hotel me encontré la puerta de mi habitación abierta. No sé cuánto tiempo estuvo así. Esto sí lo comuniqué y me pidieron disculpas por el hecho y me dejaron un pequeño plato de fruta en la habitación, pero es algo que jamás me había ocurrido en mi vida en ningún hotel donde he estado. En fin, que esta estancia no fue buena.

‏حزنا التعامل

‏لا شيء

Amenities were great! Location is good too

All is well. Definitely recommend this for people coming Shanghai

Clean and big

Too big Not centralized enough Time for refurbishment

Location

غرفتين وصالة واسعة، والتنظيف اليومي رائع، سرعة التشيك ان والتشيك اوت. يتواجد شطافات إلكترونية في الجمامات موقع الفندق يعتبر جيد نوعا ما، الاسرة مريحة، بالقرب من الفندق توجد بقالة سفن اليفن. الجميع يتحدث الانجليزية.

عدد الكراسي في اللوبي قليل جدا

It was old and room was not very clean

Cleanliness and the gym only opens at 9 am

Unsere Suite war komfortabel und blitzsauber. Das Personal war freundlich und hilfsbereit.

Location. Staff were helpful.

Rooms a bit old. But overall comfortable.

Location and staff.

That was advertised as a two bedroom flat but the second bedroom wasn’t a double bed but rather sofa bed and was only for a single person.

Rien

Je pensais avoir réservé à Shanghai un hôtel du même niveau que The One, que j’avais adoré à Barcelone — une expérience parfaite, sans aucune faute. Du coup, je suis parti confiant, persuadé que ce serait tout aussi exceptionnel. Malheureusement, ça n’a rien à voir. On s’est retrouvés dans un hôtel vieillissant, avec des chambres décevantes, une literie inconfortable, un petit-déjeuner catastrophique et un service inexistant. Malgré nos réclamations, même après avoir échangé avec le manager qui reconnaissait plusieurs problèmes, aucun geste commercial n’a été proposé. La situation était telle qu’on a décidé d’écourter notre séjour — impossible de rester une nuit de plus. Même des détails basiques, comme le pain du petit-déjeuner, semblaient dater de la veille, voire de l’avant-veille. Le plus frustrant, c’est qu’on a payé plus cher — environ 150 € de plus — alors qu’on avait largement les moyens de trouver bien mieux ailleurs. Je regrette vraiment ce choix, et c’est sûr : plus jamais.

Spacious

Location

Chose this hotel after reading that it was "last renovated in 2026" but as of April this is not the case and rooms are very unfortunately showing their age. Our suites had very dated decor along with cracked and chipped surfaces/corners/walls/paneling, and appliances that are over a decade old. In one of our rooms, a cabinet door fell off its hinges and a reading light dislodged from the wall. There's a lot of inaccessible storage space too high up to use and sliding door / nightstand / wall / electric panels that all block each other. Definitely feel misled by hotel photos. The hotel also goes VERY strong on artificial fragrance and everything I had with me smelled like the hotel within a day of checking in. Breakfast was decent although service could be pitifully slow at times. The location of the hotel is very good and within walking distance to many places, and the front desk staff was very helpful.

Travelling with my wife and 2 teenage daughters, this was our first ever trip to Shanghai. There is an abundance of hotel options however we sought one out close to Nanjing Road / The Bund that was also large enough to accommodate all 4 of us in an apartment style configuration. Not a lot of properties checks all the boxes so we opted for the One Suites. Without a doubt, location is the primary appeal for this hotel. It is a 5 minute walk from the LV cruise ship, Wujiang Road Market, HKRI Taikoo Hui Mall, and Starbucks Roastery. It is also a 15 minute walk away from the starting point of Nanjing Road. Subway stations are close by and we found several very good local eateries in the neighbourhood. There are many Starbucks close by and a 7-Eleven next door. It is clearly a popular hotel as the lobby had a constant buzz throughout the day. The staff are also clearly trying their best to deliver a high end experience for guests. Everyone we came across was polite and accommodating. Anytime we asked for something, it was delivered to the room quickly. The front desk team for the most part speaks good English. We did not go with the breakfast option and we did not use any of the other hotel amenities during our stay. The staff are not the issue as they are doing their best with what they have to work with. The main critique about this property is that it is badly in need of renovations and a refresh. This could be the reason why the previous large hotel franchise recently dropped this property from their portfolio. The pictures on the website are very misleading and may have been taken many years ago or staged very selectively. The hotel has a good foundation and I am sure at one point in its life cycle it was a very high end product. It's clear however that there has been little invested to maintain over the years. We opted for a One Plus One Family Suite that had 2 bedrooms with 1 King Bed in each room. Each room had its own shower. There is a small kitchenette with a medium sized fridge and a small electric stovetop. The washer/dryer was a life saver although these small dual function units often struggle with fully drying loads so we asked for a hanging rack. The room was spacious with ample storage. For the price, we expected more however from the quality of the room itself. There were cracked tiles all throughout, baseboards missing, and flooring planks that had shifted leaving gaping holes. Cabinets did not close properly, dented furniture, and the kitchen was lacking many standard amenities (i.e. no plates, no cups, no glasses). We were always short a set of towels for a family of 4. The bathroom had mold in many areas and oddly enough had a full window that opened up to the bedroom for a full view unless you figured out how to lower the blinds to provide some privacy. If the state of the room is not of great importance then this hotel will certainly be more than adequate. Personally, I don't feel the cost is justified with the current state of the hotel and I would question the star rating as I would suggest it is more of a 3-star. There were renovations being conducted during our stay so its encouraging to see some remediation is under way. Overall, the stay was good but simply does not live up to the cost.

Everything, great location and beautiful people

Good quality

Breakfast selection not too big

.

The hotel has a very good location, close to People's Square, shopping streets, Shanghai Museum and Historical Museum. Everything can be reached on foot or by taxi in 5 minutes.

When they talk about something of very poor quality, they call it a Chinese knockoff. I've been to Kempinski hotels before, and this is my worst experience. This is definitely a Chinese knockoff of the Kempinski Hotel. The hotel is very tired and, of course, does not cost that much money and does not meet the stated standard. Bathroom tiles, for example, are full of cracks, stains and some kind of cracks. The main restaurant is under renovation, breakfast is served in the reserve restaurant on the second floor, which is a kind of fish market with aquariums for fish, some of which swim belly up. If they are used for food, it's scary. We wanted to go to the swiming pool, which is in the description, but it turned out that it was being cleaned. Room service also operates according to its own schedule, which is not announced in advance. One day we ordered dinner in the room, the next day the service stopped working for some reason. The two main disadvantages of this hotel are audibility and staff. Some runners were moved into the room above us - they ran and stomped on the floor until 3 a.m. It was impossible to sleep. At the reception, they just threw up their hands, saying that they would definitely talk to the residents above in the morning. We barely slept for three days. On the third day, they stopped stomping only when I called the room above myself. The staff doesn't solve the problems at all, they don't care. It's the same with any concierge service. We were on New Year's holidays — I wrote in advance, asked to recommend a restaurant nearby for celebrating the New Year. They said they would send me options, but they didn't do it. After the reminder, it was sent, but in the form of screenshots from an application that requires a Chinese phone number to register. In the form of screenshots — that is, I couldn't even copy the name to search on the Internet.

房间很大，性价比高，员工非常好，地理位置也十分优越

早餐很普通，可以改进

A handy location

The living room was a bit dark as no direct sunlight. The bathroom was old thus some mild mould / stains around tap/ sink area and shower connects. During our stay there were some renovation work upstairs, so had loud drilling noises during the day. We were not informed of the renovation work until our arrival, no compensation or discount offered for the inconvenience. I wouldn’t stay again.

the center hotel 5 star price but kinda old and dusty furniture, torn scarf; yellowed towers;

located in a quiet street but close to everything

the restaurant and lounge were closed for renovation, so we didn't get to enjoy full our stay

房間窗很透風一點都不密實，還好空調可以，只是房間有點舊了 床算好睡！

Breakfast was pathetic, lousy selection. Limited selection.

Air con setting was difficult. Toilet screen damaged .

Location was quite convenient, it is a short walking distance to the Nanjing West Road. A few eateries around the nearby area of the hotel. Room was pretty spacious and comfortable. There is a 7-11 store in the next building.

Our room was quite hot during our stay, even though we had turned off the heater to cool down the room. There is a kitchenette and electric cooker, but almost no tableware except for cutlery, coffee mugs, a teapot and wine glasses. There is an ongoing renovation in the lobby area, which means ground floor facilities such as the toilets were inaccessible for the time being. We were required to use the toilets in the gym on another floor, which was just as inconvenient to access.

The room is big and the location is ok

1- I pay for the breakfast for 4 nights and I went to the breakfast area only one time because the breakfast it’s limited and doesn’t have many choices for as as Muslim. 2- no seating area in the lobby at all as the hotel was under maintenance and they didn’t mention during we do the reservation . 3 - during the 4 nights all the time there’s a seafood smell in the corridor.

Вкусные разнообразные завтраки, чисто, красивая новогодняя елка в холле. Приветливый персонал. Номер просторный, есть отдельно кухня и спальня. Есть холодильник большой, микроволновка, плитка, чайник, капсульная кофемашина. Классный стульчак с подогревом 🙂

При уборке номера не клали черный чай. Был только зеленый. Шел ремонт, лобби-бар был закрыт

Location and the room itself as it fits very well for the family of 4 people

Breakfast was very poor… it is not acceptable for 5 stars hotel

Exceptional customer service delivered by front desk Brian Shen and Zoe Xu. Super helpful. They really go above and beyond to help us. Especially Brian Shen. Appreciate it. Thank you.

Desayuno con poca variedad. Trato atento y resolutivo del personal de recepción.

Trato amable y muy resolutivo del personal de recepción.

Desayuno con poca variedad.

Buena ubicación y trato excelente del personal de recepción.

Desayuno con poca variedad y calidad justa

Хорошее месторасположение

Завтрак не уровня Кемпински

Расположение отеля топ. Вид из окна приятный (но east pearl закрыт, конечно) Сотрудники молодцы, все было быстро и четко. Наличие кухни в номере удобно (хотпот никто готовить не собирался, но порезать фрукты и открыть вино приятно)

1. У отеля нет сейчас лобби; в декабре 2025 оно на ремонте и там просто тамбур к лифту и стойка рецепшна 2. . Завтрак. Ну это не континентальный завтрак, он в помещении БЕЗ ОКОН, и скатерти царапанные или прошенные сигаретами (не знаю как, там же нельзя курить?) но это не приятно конечно.

Excellent location, Lots restaurant

The sofa bed in the other room was too soft to sleep on. No pans were provided and no toaster

Quiet location and safe

The rooms and design are kind of outdated.

Location is quite strategic with ease of access to halal stores and shopping districts.

Kitchen should be better equipped.

Location

Too much things in the room

The location is near big malls.

The gym opens late and closes early

Location excellent. Staff very helpful

gym closed till 9am

the location

the breakfast was poor. there is no sauna. the lobby is too small

The room was huge and everything we needed was there, fridge, cooking stove, washing machine with dryer function was the best.

Breakfast ... the choice of dishes was probably half of what other hotels offer.

Location

Water wasn’t hot enough. Doesn’t measure up to the kempinski I know

Una de las mejores zonas de Shanghai con el sello Kempinski.

Me han cobrado dos veces por la misma reserva y me está costando trabajo que anulen uno de los dos cargos.

Everything Great staff Amazing service

Conforto Tamanho apartamento Infra estrutura

Nada a reclamar

Excelente hotel, muito bem localizado, equipe de alto padrão e conforto excelente Certamente retorno em outra oportunidade

As reservas feitas pela booking não estavam claras e gerou confusão com a recepção na chegada.