Sandos Cancún All Inclusive - Adults Only

Todo, el personal súper atento y la comida riquísima

En el restaurante asiático hacía un poco de calor

Attentive & friendly staff, clean areas, attention to detail

Tourism advertising and the urgency they portray to have visitors sign up for things

Everything was good

Seek and go is horrible

The buffet restaurant- Zango-, the pool and activities and the variety of drinks

Nothing

La gente muy amable y muy cómodo, buena comida

Todo estuvo muy bien

The buffet

N/A

Very clean and relaxing! Will be coming back In November

The food was pretty mid I’m not going to lie BUT visit my guy Jacob at the bar! He will make sure you have a great time!

The attention for everyone, so nice, so friendly.

Maybe the rooms are a little old, they need an updated.

Everything is clean and beautiful, Pro former Germy is amazing!

Fatima from entertainment so Good

I love fatima. She great I love this resort

The best. Fatima. Karla the best Vacation 2026

Fatima from entertainment is so fun!! Lots of energy 😊

Fatima and Jeremy and romario and Carla from entertainment was amazing during the pool games

De tudooo🥰🥰🥰

Pq passei pouco tempo..😩😩😩

Antonio will clean your glass right up!!! Such a nice guy!

Beautiful location very friendly, enthusiastic activity staff. Made me feel very welcome.

Romario…the best shakey shakey and makes the pool fun!!!

La atención del personal, era fenomenal, 10 de 10, todos super amables!!! La comida rica, con variedad. El hotel ya es viejo, pero el descanso riquisimooo Las albercas excelente, todoo muy bien. Por el precio, vale la pena

Pedro our waiter at seasons restaurant was excellent

Water aerobics with Romario was fantastic! He was high energy and quite kind.

Sandos cancun… room 431… Romario was very kind and cheerful… games were very interesting… and he also made free bracelets for us… thank you Romario

Incredible experience! Staff was so friendly and went above and beyond time and again. Shout out to Romario! He was the host and MC at the pool, was so energetic and fun. Took the whole experience to the next level. We will never forget this

Clean and big rooms

Pictures point to a party vibe, and this adults only resort caters more to older adults who want to relax. Nothing was open past 11pm, and the atmosphere just was not conducive to have the best fun possible. The entertainment staff does really try to make it great as best they can.

The entertainment is so amazing. We love Romario, he's so fun and the way he communicates with everyone is amazing. He goes above and beyond!

From London, have been to a few all inclusives and this place is really good. Staff are friendly and dont bother you too much, food is good, really good variety. Everywhere is clean, cant complain to be honest. Anyone that has problems here really are just trying to nit pick, actually a very nice place. Big up Alejandro who was really friendly and looks after everyone

We had a great time at Sandos Cancun! The staff made our experiences amazing! Alan was our waiter two times in the Italian restaurant, Fratinis. His recommendations were spot on, he remembered our names from our 1st visit to our 2nd visit. He went above and beyond for us by recommending and making us two different flaming tequila coffee drinks to enjoy after our dessert. Alan wanted to make sure our dinners were delicious and memorable.

Experience have been amazing, this has been my favorite vacation. Shoutout to Josh & Karla.

It was great. We had a good time on the July 4 weekend. They had a whole event going on. I love it. We love it. We will definitely come back. Josue and his crew were awesome. Keep this going. Thank you for a great time.

Great 4th of July Party! The activities team does a wonderful job!

Entretenimiento Si hay algo que merece una valoración positiva, es el equipo de entretenimiento. Las actividades estaban bien organizadas, el personal era dinámico y conseguía crear un buen ambiente durante el día y la noche. Sin duda, fue uno de los pocos aspectos que realmente estuvieron a la altura de las expectativas. Tambien destacar al camarero Alain del restaurante italiano fue el único que nos atendio genial y estuvo pendiente. El hotel también cuenta con una discoteca para quienes quieran alargar un poco la noche. Sin embargo, recomiendo tener cuidado con los baños situados junto a esta zona, ya que durante nuestra estancia observamos problemas evidentes de limpieza y, por desgracia, incluso la presencia de cucarachas.

La verdad es que no sé ni por dónde empezar. De todos los hoteles en los que me he alojado, pocas veces me he llevado una decepción tan grande como con este. Sigo sin entender cómo un hotel con estas instalaciones y este nivel de servicio puede tener 5 estrellas y la distinción de cuatro diamantes, especialmente teniendo en cuenta el importe que hemos pagado. Limpieza de la habitación Tengo la sensación de que el servicio de limpieza se limita a hacer la cama y cambiar las toallas. Durante nuestra estancia no se limpiaba ni el polvo. Además, al ver que no consumíamos el vino de cortesía que dejaron los dos primeros días, decidieron retirar las copas sin preguntar ni informar. Personal En general, encontramos una notable falta de simpatía y atención. La sensación que nos quedó es que el trato no era igual para todos los huéspedes, algo que resulta muy desagradable cuando estás pagando por un servicio de esta categoría. Buffet La variedad es muy escasa. Aunque aparentemente hay unos 20 platos, aproximadamente la mitad son repeticiones de los mismos productos. La oferta resulta muy limitada para un hotel de este nivel. Restaurantes St. Trop (junto a la piscina) Hay que acudir con mucha paciencia. El servicio es extremadamente lento; en nuestro caso tardaron cerca de 30 minutos en servir el primer plato. Frattini’s (italiano) Resulta sorprendente encontrar un restaurante italiano sin pizza. Pedimos el brisket braseado y estaba tan seco que parecía una suela de zapato. Gran parte son productos preparados previamente y recalentados. Seasons La primera noche que acudimos, a las 21:00 h, ya no disponían de tres platos principales de la carta. No entiendo cómo es posible que se agoten opciones tan importantes a esa hora. El servicio, además, fue muy deficiente. Room Service: El sándwich club era una auténtica sorpresa cada día. Desayuno habitación: La carta ofrece diferentes opciones, pero no todas estan. Todo incluido: no son todas las bebidas, solo marcas blancas.

La atención

Nada

Josue was awesome and great at his job!

Josue was so nice and kind! He made us bracelets at the pool and gave advice on what to do on our trip in Cancun!

Karla and her partner were amazing.

Josue was a joy at the pool. He kept the energy going.

The atmosphere was fantastic and the staff was truly amazing! Josue, Ramiro, and Karla brought the life to the pool party every day!

Lots of fun. Beautiful sun days. Gabriel was a fabulous server at Seasons! Enjoyed Japanese dinner great chefs. Love that they have an excursion desk right on site. Spa too

Spent 10 days in this hotel, we had an amazing time, all staff were very nice, helpful. Entertainment by the pool was so good Karla and Mario I think he’s name was made being by the pool fun. Even tho we are older lol. Food was lovely in the Italian, Japanese restaurant. Main buffet was nice too. Drinks were fantastic and also evening entertainment was enjoyable. Would definitely recommend

Seasons restaurant was.fabulous. We were served by Pedro who provided exceptional service.

So I can not scroll further down. I believe when my wife and I were at Sandos was back in 2023. We normally go on cruises. We are actually planning a trip for this Christmas. We really enjoyed our stay at Sandos when we went last. This is why I am booking Sandos again. I was very impressed. I like that is a boutique resort with not a ton of people. The specialty restaurants were amazing. St Trops I loved. If I have one complaint is that St trops id not open to everyone for breakfast. It is only for certain vacation packages. We were with West Jet and not admitted in for breakfast. It was very disappointing. Also when booking rooms , because the way the hotel sits on the property everyone does get a view. Either the lagoon or the ocean. I am hoping that this Christmas we get an ocean view. Aside from all this the service is excellent. The fellows at the desk for towel service is extremely friendly and helpful. I cant say I am overly impressed with the buffet. I did eat there tho. I guess I am.just used to the cruise ships buffet. I still ate there. Again all the specialty restaurants. Italian. Steak house and teppinyaki was so amazing. Looking forward to my stay again and fingers crossed with Air Canda vacation we can go to st trops for the breakfast. Oh. I forgot they also make fresh pizza which is amazing. I will not hesitate to recommend staying here you will not be disappointed. I should also mention the gym and fitness center is the best ever from all resorts I have experienced in the past.

Resort is beautiful. The customer service has been great! Enjoyable meals. Clean rooms. Poolside staff (Karla) GREAT attitude ! We would return.

Freddy really nice server at the restaurants made us feel really welcome and the food at the restaurant was delicious 😋

Me encantó la atención del personal del hotel, sus albercas, actividades, y la comida del restaurante principal. El gimnasio es amplio y completo. La habitación con una vista muy bonita y la cama muy cómoda para descansar.

Quizás el la comida del restaurante frente a la playa. Fui a desayunar y la vista era espectacular, también la atención del personal, pero no tanto así la comida.

Alex, ramario and fermenin have shown us the most amount of hospitality sandos Cancun has never felt more like home these guys will take care of you and make sure you have the best time of your life thank you guys

The entertainment was spectacular, party and activity one after the other. Thank you to Romario and Karla for giving us s good time!

Romario had great energy and activities.

Rosario is the best. Make him work every day. What a great time!!

ROMARIO WAS AWESOME. his hair tooo, damnnnnnnnnn

alan was fantastic! food is excellent, service was attentive, the entire experience was perfect!

I recently stayed at Sandos Cancun, and while there were definitely some highlights, my experience was ultimately impacted by the resort's heavy focus on their VIP tiers and a lack of space. The Positives: First, I want to praise the culinary team. The quality of the food at Sandos Cancun is actually quite good. When you do sit down to eat, the individual dishes are lovely, well-plated, and taste great. You don’t get that mass-produced "cafeteria" feel that plagues a lot of other all-inclusives. The Frustrations: However, the execution of the "All-Inclusive" concept here leaves a lot to be desired for standard guests. If you are booking the standard package, you need to be aware of the following: • The Tiered Wristband System: The resort heavily prioritizes its "Gold" and "Royal Elite" timeshare members. The most frustrating example of this is breakfast. St. Trop, the beautiful beachfront restaurant, is strictly reserved for these VIP wristbands in the mornings. If you are a standard guest, you are not allowed to eat breakfast by the ocean and are forced to go to the indoor Zango buffet instead. It feels incredibly alienating to be locked out of the best morning views on your tropical vacation. • Menu Fatigue: Because this is a smaller, boutique-style property, there are only a handful of restaurants. While the quality is high, the overall variety is lacking. If you are staying for more than a few days, you will quickly experience menu fatigue. • The Crack-of-Dawn Towel Game: The pool deck space is simply too small for the number of guests. To make matters worse, the "towel game" here is out of control. Guests wake up at the crack of dawn to throw towels on the limited number of sunbeds, disappearing for hours. The staff does absolutely nothing to enforce any kind of unattended towel policy, making it incredibly stressful to find a place to sit if you just want to relax by the pool after 8:00 AM. Bottom Line: If you are buying into their Royal Elite program, you will likely have a fantastic, pampered time. But if you are booking a standard vacation package, be prepared to feel like a second-class citizen when it comes to the prime amenities and restaurant access.

We loved our stay here in Sandos, everything is here, 5/5.

Our new home. Many of the old staff frim the Golden Parnassus are here.

Overall very good, as others have said hotel Is tired but clean. And the staff very friendly. Check in: very quick and easy, check out also. Concierge kept or luggage for us as we weren’t leaving till 4.30pm and checkout was 12 midday. We were still able to use the facilities and eat lunch. We were able to use the spa to shower and get changed. Room was very big and we had a good view over the swimming pool and sea. Our only thing was needed refining, it was tired looking. But cleaned everyday and mini bar was replenished daily. Food was generally good. Breakfast was our favourite. Excepts of choice and you can ask for fresh omelettes or eggs if you wanted. Lunch we had the buffet at zango as it was far better than the beach bar. We went tot the beach bar once and it was awful and the waitress was so miserable. Didn’t try the pizza’s but they looked good. Regarding sunbeds yes you need to get up at early to put your towels on which is a big hate for me. I don’t go on holiday to get up early. We are beach people though and there were always loads available on the beach. The pool could do with more umbrellas too as it’s very hot. Pool was lovely and warm. We did have a bit of Sargassum but it didn’t affect us going in the sea although just as we were leaving there seemed to be an influx of it. Special mention to German in Zandos Pedro in Seasons Fausto (beach waiter) All very good especially Fausto on the beach. Kept us topped up on drinks and was alway so happy. Entertainment was very good as far as the shows were concerned, the dj after got a bit repetitive. Our favourite restaurant was Fratinis, food choice was so much better than the others. The waiters were a bit hit and miss though. We would get our food and hadn’t been served our drinks but it was a minor thing. Overall we had a really good time here and very relaxing which is what we needed. Thank you Sandos Cancun.

This hotel has a lot to offer. Although we had to reserve the bali bed early every morning, the waiter Fausto was very keen provide us with refreshments all the time at the beach. We ate at all 4 restaurants in the hotel. At 'Seasons Restaurant' had great service from Pedro. At 'Zango Restaurant' the service from German was excellent. Biig thank you to tte rest of the staff too. We had lots of dinners at Frattini Restaurant. There were a lot of good shaws. I was impressed by the size of the gym. Room was spacious and bed comfortable.

All day and night activities and entertainment were great! Food was okay. Really liked the hibachi restaurant, definitely recommend making a reservation for this during your stay. Pools were nice and clean.

Some things seemed like they needed repair. The food could improve. Wish they removed seaweed from beach daily like neighboring resorts.

Very little choice at the buffet staff not to helpful cleaning lady don't leave toilet paper but picks up the tip the workers comes and steals our umbrella and gives it to someone else then it's my wife's birthday and she was supposed to receive a gift from the hotel and never got it . Were here now in room 724 and can't wait to go home very poor resort we'll never come back this place is way over rated

I was a pleasant surprise to find such a great little restaurant at a resort. It is definitely worth a visit. You won’t be disappointed.

Wanted to give a shout out to Carlos the Chief concierge at the resort he went above and beyond from from the time I checked in till I left the resort. Thank you so much and also I want to mention his assistant Belinda. She was very helpful

We came here because the resort we normally visited closed, and we were looking for a suitable replacement "home away from home." We think we found it here. The rooms are a bit dated, but everything works. The AC works. There is a minifridge that is restocked daily. The balcony is a bit small, but still enjoyable for watching the sunrise/sunset. There is an espresso machine in the room, however, ours was hit or miss if it worked. When it did, it was super loud. Food was decent. Not the best. Buffet is small but tasted good except the hamburgers. They are really thick PVT burgers with an odd taste to them. Other than that, everything was really good. The Italian restaurant was good, although the food was warm. Not hot. Seasons was really good, and if you are there for an event (birthday, anniversary, etc) they have mixologists that will put on a show for you with dinner. St. Trop is their poolside restaurant. The wings are one of the best menu items they have. But it is only a snack and not a meal. So if you are an American and used to having wings as an entree, you have to order 3-4 plates, which they will gladly do. They do make their own pizza. It was good, but somewhat bland. A little seasoning in the sauce and they would be fantastic. But hands down, Gaijin was the best restaurant on site. It is their Japanese/hibachi restaurant. It is the only one that needed a reservation and was worth it. It is a must-visit. The only complaint with the food that I had was that if you are an early riser like myself, getting coffee in the morning was a chore. Room service before 7 was hit or miss. There is supposed to be a coffee bar that opens at 6, but it wasn't always open on time. Between the hamburgers and the difficulty getting coffee before 7, that is my only food complaint. Everything else was decent. The bars a bit of a disappointment. They close early. The only bar that stays open past 10 pm is the lobby bar, which closes at midnight. The 6th floor bar has no bathroom so if you have to go (which you will inevitably do when drinking) you have to go back to your room or down to the first floor. The outdoor bar was rather inconvenient. It is a distance from the pool. If you want to take a break and sit at the bar and chill, you have to walk around the corner. There is a bar in the restaurant that is right next to the pool, but you can't sit and chat there. Overall, we enjoyed our stay. We will definitely be back. We loved Alfonso and Carlos at the bar. We also loved Rogello the mixologist. We hope to see them again when we return.

Seasoned traveler; been to Mexico over 40 times, and lived in Mexico City for two years. We are just returning from Sandos Cancun, having been to Sandos Playacar last summer, and becoming Royal Elite members. Here is what to expect: Location: Very nice location, not too far from the airport, in the hotel zone. Nice beach, but as all the other beaches do, lots of seaweed. They do a remarkable job cleaning it up every day, but it is still there, accumulating continuously, making swimming less pleasant than it should be. The water color is superb. Pool/Atmosphere: Pretty loud and vibrant all day every day, but a decent party atmosphere. They had a great Cuban band one day. 3 levels of pools, a bit dated, but certainly passable. Stretching and water aerobics classes daily, run very well by Karla. There are other pool activities/games, and beach volleyball as well. Royal Elite members enjoy reserved front row seating both at the end of the last pool before the beach in cabanas, and on the beach itself, also in cabanas. There is also a pool restaurant, "The Trop" that serves lunch, to everyone. It also serves breakfast only for Royal Elite members, a la carte, instead of buffet. There is no swim up bar anywhere :-( . Service: The service was impeccable; the pool is well staffed for getting drinks/food, and the restaurants, while more thinly staffed, provide great service as well at dinner, though it takes a little longer sometimes, which didn't really bother me. Shoutout to Silvio and Guarneros in the Trop, Christian behind the bar there, Carlos in Bar 6, and Lorenzo in Seasons. Food: I have seen some reviews that bash the food here. I for one thought it was very good; a little something for everyone. People tend to dislike buffets, but I thought this one was solid if not great, although I only used it for lunch. Soups, breads, salads, fruit, typical Mexican fare, and desserts. The different themed restaurants, Tepanyaki, Italian, Steak (Seasons) all had good offerings. My only complaint about the food is..... no tacos (except for fish tacos....eww). How can a Mexican resort not offer a full array of tacos???? Rooms: Definitely a bit dated, but certainly still serviceable. On the small side, but we had a very comfy king bed, and a balcony view of the Caribbean....how bad could it be? AC worked fine, and was adjustable, bathroom was big enough, separate room for the toilet, reasonable shower. The maid service was very good, everything always cleaned up nicely. Mini-bar well stocked. Cleanliness/Grounds: The hotel was immaculate, as were the rooms. Not much in the way of foliage, but the grounds were always clean and well kept. One thing to note, there ARE smoking areas, even though the hotel prides itself on being a "non-smoking" hotel. That is because they don't allow people to smoke in their rooms or on their balconies. But this is negated by smoking areas outside and at the pool. Noise: Noise was a problem. A pretty loud atmosphere at the pool all day, which was tolerable for us since we were down a level at the end in the Royal Elite section. Rude people that drag their chairs along the floor at night and partiers that run around screaming in the hallways after midnight when they are coming home are no fault of the hotel. If you want serenity at night this may not be the place for you. Our expectation of this being a quieter resort since it is adults only was off the mark. All in all, we had a nice time, but we will utilize other Sandos resorts before coming back to this one.

Karla is super energetic, always smiling and engaging. Thanks for all you do!!

Sandos Cancun delivers an excellent overall experience! They make booking excursions very simple and make your time at the resort memorable. Karla, especially, makes the pool time and daily resort experience exceptional!

We stayed at Sandos, Karla with a “K” is an absolutely amazing entertainer/instructor! She is so fun and sweet! She really made our first stay as a couple so so much fun! THANK YOU Karla!

Would definitely recommend this resort. The beach is beautiful, food is great, staff is so friendly. The entertainment staff (especially Karla at the pool) are great, high energy, and personable. It’s a small resort , easy to navigate and close by to off property amenities.

Samuel was a fantastic server! So friendly and happy!

I came on a daypass and it was amazing! Since I was checking in Maria was so accommodating, then I had breakfast at Zango, special shout out to Emily and Francisco, they were amazing. The I had lunch at St Top which was great! Thanks to Silvio and Claudia; at bar two was Fermin, Fernando and Casanova serving my drinks, they never forget the refill. Special shout out to Christian and Octavio at Seasons, they were amazing during supper. At least but not the last, Daniel and Paula who were amazing during activities and the show. Love them, 🫶🏾

Karla ran an Awesome bunny pool party, dancing interaction. Fun fun fun!!

Karla by the pool was exception keeping the drinks coming for our bachelor party. A+

Very impressed, good very food , drinks could be a little better .. loads of small and love the al carte restaurants . My server Alan was excellent

We ate most of our meals at the Zango restaurant within the building and were blessed to have Samuel as our waiter for several meals. Not only is he attentive but he was kind and remembered us & our drink orders from one meal to the next. I hope others recognize how much work he puts in!

One of the best workers is Samuel. He took great care of us every night. We watched him work his butt off for everyone else too. He was at the Zango buffet. He’s very kind and just awesome.

We had a wonderful meal at the buffet here at Sandos. The staff was very welcoming and warm, quick to provide anything we wanted or needed special thanks to Samuel in the buffet, for taking such great care of us!

Restaurant Zangos very good are server Samuel was great took care of are every need. Live entertainment was also very good the performances top notch. The staff very friendly always ready to help. Hotel and pool area very clean. I recommend sandos to anyone who is looking to relax and soak up the sun.

nothing .lifts awful half broken , staff unhelpful

see above

Jesus and Gabriel were excellent servers. Very attentive!! The restaurant has a great menu and a nice vibe. And the food was DELICIOUS!

The fact that this resort is listed as 5 star luxury is actually incredibly misleading to travellers and should be listed as a 3.5 star at best. As someone who has stayed a true 5 star luxury resort, if I had spent any more money to be here, I’d be outraged instead of just disappointed. The staff is overall very nice and friendly. I can’t say much bad about the actual staff, although there were a few minor things we were not happy with in regard to the staff. The building itself is not in good condition. None of the elevators work properly, missing buttons even. The rooms are so outdated, not overly clean and in poor, run down condition. Rust all over the place, black mould in the bathroom and some sort of mould in the AC unit that we are positive has caused us to be incredibly sick. The wood is rotting on the door frames, and you could see various repairs on the main room door. The TV did not actually have internet access if you wanted to stream your own apps (which would have been great since I spent an entire day very ill in the room). The pool has missing tiles and is run down, the AC is dripping water in the main lobby bar with a towel on the floor for it, giving it a very ghetto vibe. A-lot of the furniture is very worn and abused. The food and drinks are the worse we have ever had with a few exceptions. The fish tacos at St Trop and the beef short rib at Frantinis was good. The Asian night at the buffet was straight awful, you could see plate after plate still full being taken away from tables. The food overall was mediocre at best. The buffet hall was always warm, making it uncomfortable to eat. They didn’t consistently replace dishes that ran out so if you don’t go early at the start of service, you’ll miss anything decent. They had an option sometimes to have a chef make a dish of whatever cuisine and you’re expected to tip them…on top of tipping the server. The drinks were pretty terrible. Low grade liquor, no consistency in how they are made, most of the bartenders didn’t know how to make anything except a margarita but wouldn’t tell you they didn’t know so you’d get some weird version of a drink you asked for. The only place that made good drinks was St Trop. The elite membership. This is something that is not clear when you book here. It’s advertised with all the restaurants but if you’re a peasant without elite you can’t have breakfast at St Trop (making the buffet slop the only option) and priority for all the restaurants goes to elite members. They made us wait two hours to get into frantinis and only after one of the other guests complained did they let us in. Then I waited over 20 minutes for a drink, had finished my meal and just left without it. Good luck getting a lounger at the pool. There’s no control over people getting up and holding chairs, even though they aren’t there and there’s not nearly enough loungers for the amount of guests. We only got one on our last day, the worst weather day we had. They told us it was $200USD to rent a cabana (at the concierge) but we didn’t fact check that (typical cost is $50USD so if it really is $200 that is INSANE and if not, then we were lied to try and sit through their sales pitch to be an elite member). The pool parties are okay but definitely not for an older crowd if over sexualized dancers is not your thing. It was also very repetitive, just like their nightclub. Same boring thing with a different lipstick every day and night.

Thank you so much for a delicious dinner. Manager Donna made sure we were treated to a lovely place to enjoy our meal but the real hero was Jesus and his associate Gabriel. Jesus went above and beyond to make sure our meal was everything we could have hoped for and more. Even bringing us a special dessert - just because life is worth celebrating! Thank you Jesus. You were AMAZING and made our final night the best one of the trip! Meant SO much to us.

Overall experience was okay definitely go to the hibachi dinner as often as you can during your stay that was the best experience however we were promised a gift for my wife and I for our special occasion that never came we were offered a sales pitch to experience the black wristband upgrade for the luxury stay and to view the luxury suite with a salesperson that person was horrible did not seem interested to want to sit with us and was not helpful when requesting certain amenities throughout the 90 minutes that we would have to be with them in order to earn a free tour we ended the sales pitch early, he then stood up from the lunch table through his napkin in the chair in anger and walked away then we complained to management in which they did nothing except empty promises and gave me homework to write a complaint while I'm trying to celebrate a special occasion with my family, gave the written complaint back to management in which they again did nothing the next day we decided to sleep in order room service that never arrived after 2 hours... I tried to express my concern about our room service not arriving to the same management person and he cut me off and said "JUST RELAX AND ENJOY" which I perceived him saying to me "just shut up" right or wrong that's how it made me feel... the buffet staff more often than not would ignore us when we sat down and would never want to refill our drinks... Then every time we went to try to relax by the Surfside you lay down try to take a nap enjoy the Sun get a tan every 5 or 10 minutes you have some random person yelling trying to sell you merchandise over and over again which was very annoying and frustrating... and unfortunately I can't place the blame on the resort, however there was so much seaweed we were almost unable to enjoy being in the water or trying to have a romantic walk Surfside, long story short I would not recommend to anyone.

My Dad and I just got back from a guys getaway, we both had a wonderful time at Sandos Cancun. A special shout out to a few people that made our trip memorable, Montse and Georgina they both work at the Royal Elite office and made all our request happen. They also never got tired of answering all our questions that we had during our stay. I also want to mention Carlos the outstanding bar tender at the bar on the sixth floor near our room, he showed me a few more ways to pour a beer and had excellent people skills and was easy to talk to about our day. One small negative please fix the ceiling above the lighted floor at the bar. The service was outstanding from the pool to the restaurants and the entertainment was very creative and cool from the masquerade ball to the Elvis impersonator they all were very entertaining. So Thank you for a great Father Son vacation, see ya next time.

The bartenders were Absolutely amazing! So friendly and can’t be unmatched It was so much fun and the service was impeccable! Fausto is an absolutely amazing

it is not easy to write a review for this place. The food is great, the staff is great, the animation is also great. The animation team is making huge efforts to make it fun. They work really hard. The biggest problem that will prevent me to go again. There is not enough Umbrellas at the pool. There is room for about 20 umbrellas but there is only 6 or 7. The only way to have one is to get up at 5 in the morning witch is ridiculous when you are on vacation.. They have some fancy beds that you need to rent for $150. At the beach they have ZERO Umbrellas but many chairs. It is a perfect recipe to get severe sunburn. We had to go to Walmart to buy Umbrellas. It is really unacceptable considering we go to Mexico to spend time outdoor. All other hotels around have umbrellas on the beach.

We loved our couple getaway to Sandos! The location was very close to the airport in order to enjoy the hours you have. The beach area is clean and beautiful- feet from the resort. The atmosphere is great for keeping busy. There was always something to watch or entertain you. The staff were amazing at getting people involved in activities such as water fitness, games, and always asking if they could go the extra mile! The rooms were spacious and our bed was comfy. You could either get a room with a very large window to open that allowed the breeze in from the ocean or a balcony. I felt that the value was great. Food options were great. The Italian restaurant and staff at the pool restaurant were top notch. They have a pizza hut by the pool for amazing pizza you would have to try! Noise during the day is not an annoyance it's alive and we really liked the abundance of different musicians. Shout out to Jacob (believe this is his name) at Bar 1. Made great recommendations and put the extra touches on Hurricanes and Mai Tais. I certainly enjoyed his amazing expressos and coffee choices in the morning! Shout out to Paula and Juan (check him out in my champagne pool photo) along with Karla and the entertainment crew! What an outstanding bunch of people. The DJs were top notch. I do not know how these people go and go with their smiles, energy and positive attitudes! Oh the laughs! Some notes: book on the QR in your room for the best restaurant times but waiting is like 10-15 min if you dont. On here you will also get the list of activities that day so so many! We enjoyed a mascarade dinner and show- again WOW!! Oh, and we had Wendy as housekeeping she was the best when we slept in she was gracious and once we left our room was always done immaculant. She organized our room as if we had a butler service ❤️ we commonly stay top star resorts and she cleans like one- dont lose her!! The room service I recommend trying "all hours" mimosas, breakfast in bed and the best club sandwiches. PLEASE bring tips because the level of service should be rewarded. My husband and I will return either for a quick long weekend or an extended stay like we did in Feb/March. Gym- top notch Band- unbelievable (even had a band for karaoke night- makes you feel like a rock star!) Spa- great arrangement of services ** Sandos has it figured out with their wrist bands no more key cards- Vegas needs to figure that out lol Thanks to Sandos for an amazing trip ❤️

The location was amazing. The beach was beautiful! The food was great, and the staff was amazing!

Nothing

I stayed here for a week in February of 2026. Overall, it’s a great hotel, but there a few things that prevent me from giving it a perfect score. If they take care of some maintenance issues and maybe add some entertainment later in the evenings, they could get a perfect score. I stayed in room 417, a deluxe 1 king bed room with a balcony. Pros: The food - The food was amazing. Even though they have several à la carte restaurants, I only ate at the buffet every night, except for once when I ate at the Teppanyaki Restaurant (the food was good, but the chef didn’t put on much of a show; one of the other tables seemed to get a much livelier show). The buffet was incredible. They had a different theme every night and the selection was so varied, there was something for everyone. Breakfast and lunch were no different in terms of the selection, just no changing theme for breakfast or lunch. The taste and quality of the food was truly outstanding. Everything I ate (and I tried almost everything) was so good. The service was also very good, something you don’t often get at buffets. The staff - All the encounters I had with the staff were fantastic. They all genuinely seemed to want to make your experience as good as possible. Free m the staff at the buffet that were very friendly and attentive, always asking if you wanted anything else to drink, to the front desk staff, the housekeeping staff, and the bell staff. Everyone was always smiling and very friendly. There was never any worry about a language barrier, as they all spoke excellent English (more than I can say about my attempt at Spanish lol). The room - I had a deluxe 1 king bed with a balcony (highly recommended). The hotel runs in an East-West direction, and my room was on the South side of the hotel. I had a great view of the pool are and the ocean from my balcony. I’d much prefer this side of the hotel as opposed to the other side. The other side would also give you a view of the ocean, but also of the hotel directly next door (currently closed). The room was quite large, with a large bathroom that had a separate tub and shower. The shower was a good size (could probably fit 3 people at once; Walk With Me Tim fans will understand. lol), and water pressure and temperature was excellent. The stocked mini bar (included at no extra cost) was reasonably well stocked with beer, water and soda. The bed was a bit firm for my liking, but still perfectly comfortable. Location - The hotel is located pretty much in the middle of the hotel zone and right on the beach. There are lots of shops within walking distance, with a pharmacy and convenience store directly across the street, the public bus stop less than a 5 minute walk away, and the La Isla Shopping Centre about a 30 minute walk or 10 minute bus ride away. WiFi- The free WiFi was fast (forgot to do a speed test, so I don’t know the actual speed) and had great signal strength everywhere throughout the hotel and even on to the beach. It was more than fast enough for streaming YouTube/Netflix/Prime Video. The cons: Maintenance - The hotel needs a bit of maintenance, starting with the elevators. There are 3 public elevators, but only one of them was fully functional. One was out of service (I suspect it was awaiting modernization), one worked perfectly, and the third had a few issues (doors were extremely slow, and the button for the fourth floor didn’t work; really annoying considering my room was on the fourth floor ). The third night I was there, one of the two working elevators went down (thankfully it was the one with the slow doors and the fourth floor button that didn’t work), leaving just one elevator to service all eight floors. The next night, the other elevator went down as well, leaving guests with the option of taking the stairs (not easy to find) or using the service elevator. One elevator was fixed by the next day, but the other elevator remained out of service until my second to last night (they fixed the fourth floor button at the same time, thankfully). The furniture in the room was showing signs of wear and tear. Nothing that affected the usability of it, just the appearance. The last maintenance item I noticed was the balconies. Several of the balconies had pieces of concrete missing around the edges and exposed rebar. Of all the maintenance items, this is one that should be addressed the soonest. Missing concrete and exposed rebar is never a good thing, and even though it’s not structural in this case, is something that needs to be addressed with some urgency before it becomes a structural issue. Entertainment - The entertainment is perhaps a bit lacking. They do have a pool party with live DJ every afternoon, but the evening entertainment is somewhat lacking. One night they had a tribute to Shakira ( I enjoyed the show more than I thought I would), one night they had a dinner theatre (limited spots, so make your reservation as soon as you can), and another night they had live music in the main bar in the lobby. Other than that, there was no evening entertainment that I noticed. The tv in the room was ok (a good size at 55”), but the smart functionally didn’t work, so no steaming anything to the tv. Probably not a big deal for most people, but I like to stream YouTube/Netflix/Prime Video at night before bed. Naturally, there was limited English programming on the tv, but the did have a channel dedicated to Just for Laughs Gags and Fail Army, which was perfectly good for the limited amount of time I spent in watching tv. Overall, i would stay here again. None of the cons are major enough for me to not want to stay here again. That said, there are probably other hotels in the same price range that I would be worth looking at.

Wonderful meal in Fratinni. Waiter Alan and Chef Michel looked after us so well. The fish was perfectly cooked, seasoned and served, pork loin was amazing, thank you 👍

We had so much fun on our first resort trip! We went with 6 other couples. Staff accomdated us by taking reservations at each of their amazing on site restaurants to ensure our group could hang out together. The service was amazing. The food was amazing. The drinks were amazing. Loved the pools. Especially loved the masquearde dinner. And entertainment. The musicians were incredible! Thanks so much to our beach server Daniel, our buffet server "Nacho" and all the hosts, servers and cleaning staff. I would definitely recommend this resort. Its close to the airport and downtown shopping. Excellent location.

Super fun resort! Bartender Eddy and his crew were the best!

Been having a wonderful time with family.ily & met lots of lovely people and staff.

BAR 2 FERMIN ☆☆☆☆☆ AWESOME SERVICE N JUST LOVE HIS DRINKS!!!!☆☆☆☆☆

Seasons restaurant was great. Pedro was an excellent host. Very attentive. French onion soup like homemade.

Pedro was amazing . He wes very attentive .

Eating at Frattini’s.. the risotto was a little bit undercooked but the service made up for it.. our server Alan was absolutely wonderful! Great service and good vibes!

The staff at this resort were all friendly & attentive.

Food options could be better and the rooms and could use an upgrade.