Holiday Inn Resort Shinano-Omachi Kuroyon by IHG vs Similar Hotels

Rooms described as spacious, comfortable beds, new wing with lovely mountain/golf views and kids room; one report of a very small room and an odd shower, but room quality is generally high.

The room did not meet size expectations as described in the booking, and the change process was inconvenient.

Rooms were spacious and comfortable, but some mentioned issues with temperature control.

Room quality was satisfactory but the view was disappointing.

Multiple reviewers explicitly praised cleanliness (clean rooms, '清潔', 'きれいでした'), hotel described as very clean and modern — overall strong cleanliness sentiment.

The review does not specifically mention cleanliness; however, given the issues faced with room size and service, a lower score is warranted.

Mostly positive mentions, though some concerns about cleanliness were expressed.

The facilities are very clean.

Location repeatedly cited as good for accessing the Tateyama-Kurobe Alpine route, Ogizawa (≈15 min drive), dam access and scenic views; a few mentions that it is somewhat remote but appropriate for the area.

The remote location mentioned may pose challenges for travelers, affecting convenience.

Convenient access to nearby attractions and overall good location.

Standard quality for this hotel tier.

Many comments note friendly, smiling and prompt staff and good staff responses; however one reviewer reported poor English and reluctance to help, so service is positive overall but not flawless.

While the service was initially inconsistent regarding room size, it ultimately provided a solution which reflects a higher service standard.

Staff received high praise for being friendly and accommodating.

The staff were very kind and helpful.

Breakfast frequently praised (good selection, upgraded and tasty) but some guests wanted greater variety or found it ordinary; dinner buffet criticized by a few as expensive — modestly lower score reflecting these negatives.

The food was highlighted as authentic and healthy, greatly enhancing the experience.

Food quality was praised, particularly for breakfast, though some wished for more variety.

Standard quality for this hotel tier.

Onsen inside the hotel, kids room and modern, quiet facilities mentioned positively; some guests noted not having used all facilities but overall amenities are strong.

The onsen and overall amenities were appreciated and added value to the experience.

Amenities like the onsen and games were well-received and added to the experience.

Standard quality for this hotel tier.

Mixed signals: some reviews explicitly state the lodging was inexpensive and good value, while others noted the dinner buffet felt expensive — overall slightly above target but with caveats.

Considering the amenities, but given the room size discrepancy, the perceived value could be improved.

Guests felt they received good value, especially for family accommodations.

Standard quality for this hotel tier.