Holiday Spa Hotel

The main issue for all 3 of us in 3 separate rooms is that we repeatedly lost electricity throughout the night waking up to a sweltering room. They did resolve immediately after we called the desk but I had to wonder how. It seemed that they had to be overriding a short circuit issue though in fairness I can’t say that was the problem. So I would not stay here again.

The bathroom is very old and really need Reno can’t even turn on the shower

Customer services were bad. Building was old. Linens were old grayish color and smelly.

Overall, had a nice time everything was beautiful

The holiday spa hotel is a good budget hotel. The hotel itself could use some minor upgrades. Our room was big and clean the breakfast was good and the staff was very friendly. Having a gym and pool was great.its a short walk to IT park. If your on a budget and don't need a fancy hotel this place did us just fine.

This is a great place to stay it’s not the top end luxury but for 25 to 30 usd a night it gives a lot, close to IT park just a few minutes walk and a pool and good place to work out rooms are clean and good but like I said not luxury just good, stay here and I don’t think you will be disappointed

This is the best peoperty in Cebu. Hands down. I think it needs more types of food to be available but the interior decoration is impeccable. The people are really amazing. I cant wait to book my next trip. It is so amazing and is on the same level as a Hilton, Marriott or Home2 hotel in the United States.

Its the best in the area. Hidden in plain sight.

The property is close to everything, including one of Cebu's newest gas stations.

Nice hotel

Probably the worst room I have stayed in, hope I get to post pictures. The free parking is in a muddy area off the street, surrounded by beer bottles. There is a guard there all night. The lobby was dated, worn but clean. At check in they couldn’t find my reservation. I showed her it was on Expedia. She asked me to have a seat while she looked. While sitting there another person came up, she checked them in and then went back looking for mine. She came over and asked who I booked through even though I had showed her. Finally I get to my room. Every wall had significant stains and somehow even the ceiling. The shower and bathroom had black mold and the fixtures hadn’t been cleaned in a while. Then the real horror. I always check the AC filters. The air was weak and not teal cold. The filter was the wrong size and had caked dust. But worst the AC grill behind the filter was covered in black and even blue mold. After cleaning the filter the air flow improved some but just helped spread the mold. The only good was the sheets and towels where clean. It does have a restaurant, pool and attached fee gym, none I used. Near Cebu IT park so food and mall near by. I told the front desk and showed pictures of the poor state of the room. I got the half smile, with sorry for your experience and will tell management. She said they were renovating one room at a time. Obviously management doesn’t care or they would stick a bio hazard sticker on the door snd not rent it.

The air conditioning is not cold.

Wonderful staff Good location

Great connected gym

Nothing

WiFi is not working I stay for 4 days remote controls. Need to replace

Nice Staff

The a/c was very loud. Hot water didn't last long. The bed sheets was rough. They charge for using the gym. Wasn't easy access to IT Park.

For this price point, ok value for the money. Mo frills just stay and go

I don't like the food , the location is way far from my destination road is narrow the people are not really hospitable in short I didn't stay there I cancelled it.

Everything was nice. The gym and spa were excellent

The pool & the gym is a good addition to this hotel to enjoy. I do not like that the hotel is hard to find. A few drivers does not know where it is as the entrance is kind of hidden from the busy roadway. The floor needing some fixing of broken tiles in the hallway toward the hotel room but the staffs are friendly and hotel is clean. Even the security guards are friendly. The guards calls a taxi for you to insure that you are safe as they write the plate numbers before you leave.

Good property. But this is my concern. Toilet not flashing properly.. Poor Wifi.. Poor Tv Cable..

First room air-conditioner didn't work at all. Second room aircon barely worked...it took several hours to cool down. TV channels didn't work...audio but no video. Door wouldn't lock. When I was in the room the chain worked but when I left the room briefly I couldn't lock the door leaving my valuables inside unprotected. Wifi did work.

Nice

Excellent service and convenience. Very clean too.

Everything I hoped for! Great place! Super friendly staff. Clean room, pool, and fitness center!

Reception staff were helpful but room service especially the restaurant was terrible.

Taxi services were fast. But the cafe never had change for large bills i could never buy anything.

Beautiful pool, room was very spacious. Bed great and quiet

Great Hotel but the day I was there no WIFI was available in the room. Had use WIFI in the lobby which is very noisy from the GYM inside. The noise is mainly from the GYM members which really should not be hanging around the lobby!

Delux room should have have cool drinks fridge in room

It was older but clean and staff was great and friendly and couldn’t beat the price. The plus was they had a great gym to work out in

This hotel is just as advertised and very clean and quiet. The staff is wonderful and accommodating. Breakfast at the cafe is a great way to start the day before a taxi ride to work or shopping. Great dining is available a short walk away at Cafe George. I will definitely return to this hotel on my next trip!

The hotel is good, there is no not water, although the weather was hot for me it was ok to have cold shower, over all it was good for the prize I have paid for my stay at holiday spa hotel

stayed here twice, nice clean room but WiFi is too slow

The hotel was overall good. Big comfy bed, good worling a/c, good location. Down side was a nightclub next to the hotel tgat had music you could hear in the rooms and hallway till late night. The pool is nice but its usually filled with gym guests swimming laps so it was hard to enjoy. They have a hotel policy of if you leave you are supposed to leave the room key with the front desk. After i did that 3 times and not once got asked for any identification for getting my room key i stopped.

Friendly , lovely food , nice room sizes , lovely pool

Very good staff. Room is comfortable. Nice pool and gym. Cafe menu and food could use some improvement.

I'm not real hard to please and I am willing to stay in a lower level hotel as long as its comfortable and safe. The Holiday Spa actually turned out to be even better than I expected. The lobby is a good start with a gym, outdoor pool, spa , salon and cafe. The staff was polite and the room very spacious. My only draw backs were that the mattress was extremely firm and I prefer a softer one and that there is not much around without going about 1/2 mile to a mall or store. Not too far, but nothing in proximity. Still, I would stay again if I go to Cebu.

Gym Restaurant Friendly staff and security. Quite and clean.

Hotel is in area where you have to drive a distance for everything you want to do. They charge you for everything and very expensive to what other locals charge for same or better. If cant find a hotel to book this one will be fine but reccomend get something in lapu lapu area

No smoking inside room. Many dogs outside the hotel. Nice swimming pool.

I loved my stay at the holiday spa hotel everyone was friendly and the rooms clean

Nedslidt hotel , dog rent og pænt. Stort værelse uden vindue. 25 meter pool træningbassin lidt slidt men ellers fin. Spa : stemning ikke højt niveau

Food can be better in terms of freshness. TV programs are very limited.

Kind staff, clean rooms huge swimming pool fitness Gym facilities sauna you name it.. they got it!! Greta value breakfast too. Only down side Stay away from the restaurant for dinner. much to expensive , to small portions and terrible quality. `Buffalo wings are 6 !! pieces of only WING TIPS!! size of a sparrow.. no meat only bones. rice is the cheapest of the cheapest qulity. The restaurant does do no good to the high appreciation I have for 6 or more years now !

The trouble with Cebu is the traffic. You can't get anywhere quickly e.g. when doing a route planner to IT Park, it is 15 minute drive or 10 minute walk. Holiday Spa Hotel is off the main drag and fairly quiet. The staff are numerous and helpful, always cleaning the floors or doing something productive. The pool is a good size.

Its good just i want a refund for my one night stay only

Summer time the aircon cannot cool down the room. Needed to ask for extra fan

40 minutes to check in i showed them my confirmation but they had to call somebody they called me back and i had to pay for it i had already paid for it call me back after i eat breakfast and said i had to pay but it was included put me in the wrong room how to change 5 times i had to walk back to the front desk many times. What the worst thing that happened two people were very unhappy and i kind of threw the money on the counter so one of the people from the gym . You can't do that so they left and then about 12 employees i'll come out of gym and a security guard and the rest of staff gather around laughing how they were going to beat those two people up i work to the hotel management for quite a few years i would have fired everyone it was so unprofessional i just can't leave this hotel was that poor i paid a lot of money for. The pool had only one lane for the guest so you couldn't really swim. Probably the worst hotel i stayed in for a long time. Bad hotel rude people not very efficient there is more for me but i will stop here usually i give everybody to benefit of the doubt., this hotel is not a good one

Nice place to stay. Pool view was nice. Spacious. Shower as hot as you want.

Always love Holiday Spa Hotel. Clean, comfortable, pool, decent food and service, all for reasonable price. Neighborhood looks bad, but it’s actually easy walk to IT Park, Crossroads, and The Greenery

Poor service on their Cafe/restaurant. No receipts shown. Waiter just told us how much the bill was.

The hotel is small and simple ,almost homey . I enjoy the kids and people in the pool taking swimming lessons . The hotel gym is affordable.

The room have a lot of mosquitos Very low standard The pool area was very very dirty The food was bad Ste staff was very slow They served coffe 15 min after food

Excellent value for money, with the only negative being the adjoining restaurant. My girlfriend got a small lump of glass in her food, I even heard the crunch of teeth on glass. On another occasion I got a sore stomach from the food and I met another guest that suffered the same.

Air condition broke , had to ask staff to have some one look at it twice. Must have been shift change. 3 of 4 of us got sick from something in the restaurant. Half our stay was bed ridden. Pool is blocked off for lane swimming. Can't really use it unless swimming laps, no family pool days. Entrance is down an alley, pictures on websites are deceiving. No shopping in the area but there are several restaurants around the corner but on a busy narrow street with no sidewalk.

If you pool and gym at reasonable price - it is good. Building exterior starting to age. Access to town - taxi in Cebu traffic can be time consuming. Staff excellent. Food in site - good. Internet available in public area for Pesos $50 per hour.If you have a mobile, pick-up the free chip at airport. Then add to the data (called 'load'). There are two providers and each need a separate chip (that is if a person is on one supplier you need data and their chip on your cell; if another person is on the other supplier - you need a separate chip and data for that supplier. The telephone in the rooms do not permit you to ring cellphones. Just also note your travel time could double between peak traffic times (7am-10am; 3pm-7pm/. Similarly the queues for taxis (especially at the airport) can be very long between 4pm and 7pm.

just a simple hotel. okay with its price.

Paid for a king size bed. They put 2 twins together and called it a king.Switched rooms. Air conditioners didn't work good in either rooms. Had to ask for a fan just to not sweat in the room. Found a small water bug aka brown roach in bathroom. No refrigerator or microwave in rooms.The pool was nice though. The breakfast was half decent.

A good hotel, with a nice atmosphere, great breakfast with wonderful scrambled eggs..possibly the one of the best in my opinion..happy staff, very obliging..My only concern..l sent an e.mail and it did not send...that annoyed me..Appart from this l was happy weth the use of the pool there.

Could not Find reservations . Front desk staff not Helpful. Spent too much time talking with each other. Taxi Is very hard too get. Windows are very dirty. Food Is always out of stock. Never any coke Zero . Charge for extra sheet.

Hotel is easy to get to and close to some excellent restaurants (Crossroads). Stayed here for the swimming pool as I can get some laps in at the start of the day.

It was a decent choice for a moderately priced hotel with a pool. Food was decent but the menu rarely had more then a few choices because they were regularly out of most items. Make sure you carry a lot of smaller bills because they were often unable to break or give you change for bigger bills. The location is not near any main areas so you have to cabs everywhere. That's another reason to carry smaller bills

Good

The check in was quick the lobby and the restaurant was so uncomfortable because there Air con was not working and the WiFi was so slow ...they had to come many times in my room trying to fix the WiFi!!! Did not go swimming because it was crowded with kids I guess the had a swimming lessons and other staff I would not go back there .....the only thing I enjoy the massage!

Pros: welcoming staff, ballroom activities, swimming pool, Friday swimming pool dance, room cleanliness. Cons:I had to choose between the noise of the a/c and the loud music form the bar next door. No refrigerator in the room. The gym is charged per access: 150php. Extra towel is charged. Security officers keep a visitor's identification card during the visit. No pizza delivery allowed to the room.

The hotel and pool were fine. Clean and respectable. The front desk staff were ignorant and not respectable. I found this very odd considering how Filipinos are usually very attentive to the clients needs.

The only disappointing part is the rude front desk staff.

Everything was okai, even though the aircon was not good..

won't stay again

The hotel was ok for the money. The restaurant was ok but service was very slow and they often were out of change when you went to pay. The food was ok but the portions were small and you would not get the same thing twice in a row when you would order the same meal,. They were often out of selections also. I recommend you get the room overlooking the pool because the backside is on the side of a neighboring nite club

First - a couple of security and bellhops watched us lug our bags up the stairs and struggle through the doors without any help or communication, making the first interaction awkward. The front desk wasn't much better as they struggled to find our reservation (even with our booking #). They are very strict on not checking in before 2pm - and also make sure you have cash because they require a key deposit in cash. The rooms are very dated and the wifi slow. The shower water smelt like sewage although it was warm. They offer massages, but they are always booked and nothing is available - we tried on several occasions. The highlight was the restaurant - the food was good and the service was great.

Overall, it's good . Only 1 thing I was very uncomfortable about smoking allowance at /by the pool area. Hopefully it could be turned into NON-SMOKING area. Even rural resorts I've been to in cebu island were NON-SMOKING at their whole resort.

Rooms amenities are ver old, aircondition doesnt work properly, wall to wall carpeting is stupid in a tropical country makes the room really hot. Coffeeshop employees are very rude and no nothing about hospitslity.

our stay was good. very accessible, clean and decent. the place is cozy and nice.

I stayed two nights at the hotel. For the price I paid - really affordable, it was ok. The bed was good and I enjoyed the pool. A few things the hotel can improve on: the breakfast was not good. The toast was very very dry - killed to the bone and just not enough food on the plate. Then the people working at the front door are too loud. The aircon was good but very loud. The open air disco two premises away was very loud and till 3am in the morning. Over all not a very good stay. The room was clean and all the people very friendly.

Nice place to relax has a wide variety of massage options prices were reasonable rooms were clean staff was helpful a little out-of-the-way but guess that made it quiet I would definitely stay there again

We tried to walk and check if we can shop around this Hotel area but no luck about 3km to nearest mall and you have to take a taxi for you can't walk due to no sidewalk and chances of you getting hit or run over by vehicles running non stop are great. Please check the vicinity of any hotel that you are thinking of booking sometimes photos they sent to Expedia are deceiving sometimes the saying "You get what you pay for" is really true.

Convenient & worthwile, nice facilities

Its was very nice and comfortable stay. Room is very spacious and clean. Swimming pool is an added bonus. We are happy with the service .. .the staff are so kind and helpful. At the inexpensive rate we paid, the hotel experience is value for money.

I was so excited to stay in this hotel, but I was a bit disappointed. We arrived in the evening and there weren't many good places within walking distance, and the restaurant had stopped cooking. The king sized bed was luxurious and the pool was massive, but we didn't spend much time around it because the ambience wasn't overly welcoming. This would be a great place for a family or gym rat to spend a night, but as a young couple it's not my first choice.

The hotel was nice away from the Main Road noise. The only problem i have it is the club next to do the building. So every night there Bumping loud music.

I enjoyed staying in this hotel inspite of some porblems. I arrived to the hotel at 12 noon, I had to wait until 2pm to be checked in, the lobby made up for the inconvenience, it was spacious and comfortable. When I arrived to my room there is a horrible humid smell, I complained and they wanted to transfer me to the next room but the smell was the same, so I stayed and got accustomed to the smell, dampness and humidity can be noted on the ceiling and walls. The room was of good size, clean, nice flat TV with many channels. The shower was good too and clean, good space. There was no fridge, if they provided small fridge they would charge 200 pesos per night, there was no safe box, I put my things at the reception desk, at first there was no kettle then upon request it was provided free, no coffee or tea or sugar. Food at their restaurant was expensive for the cost, and quality could be improved. Some restaurant cafe was within walking distance, a select shopping place was nearby too but charged expensive for all items, walking was not easy due to narrow pavement and muddy road. There was a nice swimming pool and I enjoyed swimming and relaxing there when it was not raining, a nice green garden was next to the pool. The hotel is attached to a professiona gym, there was a sauna that was not free. On the whole I enjoyed staying there, I would recommend it to my friends who want quiet place with a nice pool. The hotel as to improve on the humidity smell in the rooms.

Nice hotel, nice room with a queen bed, nice pool, very nice staff, food was good but more of a menu would be good

Great staff honest and cooperative. Great place to stay, facilities are great as well.

Nice hotel for the price about 20 minute walk to Ayala mall Nearby restaurants such as Maya (amazing Mexican spot) room itself was spacious and clean Gym was perfect for my needs to include outdoor track and pool Also a nearby spa and clubs within a minute walking distance

Everything was great spa ,gym and pool , also world class massage ,, only thing I did not like was phone conversations , from front desk ,, very hard to understand as they have heavy accent, phillipino , much easier to understand in person, food was also good from cafe,, room was clean , and no roaches , I give the hotel a,,,,,,,,an A for great service .

We chose this hotel since their premier Room is good for 3 person since we were looking for it. Also the location is close to tinder box and cross road(small business complex, restaurant, massage).

The staff were friendly the place feels tired and needs a facelift. Also the gym needs better air conditioning

hotel staff were ok. the hotel needs upgrading to almost everything. i find the price is a little more expensive to what you get from this hotel.

stayed here since its cheap. 1500 peso for ovre night stay. 2 restaurants near by. Its more of a motel. Nothing fancy about this place. You get what you pay for. A bit far from the airport but overall it was cheaper after taking a taxi.

Staff was nice. building was run-down and dilapidated. the bed was very uncomfortable with one big mattress over to box springs the hotel was jammed in the corner off the road we had a loud pool outside our window. Unless you spent more money the breakfast was very basic and boring and the price of the fruit was ridiculous. Love the massages, very inexpensive and professional no funny business.

my experience is the customer service I am asking the telephone no..of one Island in Cebu but they can't give me every time I ask they customer service always says I don't know ..

It's very good for the location, good food, nice pool, but its very noisy, the Filipino's are the worst, coming and going all night long and they don't care how much noise they make

The room has coackroaches more than most places, all glass doors are filthy, the gym is dirty and the pool deck is very slippery. Aside from that there is no proper rules how they protect their guest. We got a room rate with out breakfast for we eat outside the hotel. We stayed the hotel for 6 days and when we check out, we had 1 meal breakfast coupon charged to our room, we fight for it because we really did not eat breakfast in their small cafeteria. But because we're running out of time for our flight, we pay the breakfast that we did not eat. They have no policy as to the guest ordering meals, any guest can order food and charged to any room they want. And the neighborhood is noisy, there's always music from next door all night to 5 or 6 in the morning

Room had great air conditioning! When you come from a cold place to hot and humid Cebu..you will greatly appreciate this fact! Staff was just average except for the security dude...he was outstanding! Ramie Mahiney went far above and beyond the call of duty for us! We had a heavy suit case we didn't want to lug around so we left it at the hotel. We signed a permission slip for him to take it on our behalf. We left for a week to Bohol, when we returned we decided to stay at a different Hotel. When we called about the luggage, Ramie said not to worry, he would bring it to us when he got off work at 8am....by 8:30am he, and our heavy luggage, were both at our other hotel....I cant tell you how impressed I was with this service! The security guard went way further and beyond anything I have ever seen! WOW! How lucky for this hotel to have an employee like this! Breakfast was just OK....pool is very shallow, but long! Lap swimmers will appreciate this and we saw several exercising in it early the next day. Good price, good value...EXCEPTIONAL commitment of employees!

The Holiday Spa was very nice. The personnel were very courteous & accommodating. My only complaint really was the wifi. You had to change your password on a daily basis, but more importantly, the connection would just drop for no apparent reason, every 5 to 10 minutes, this was very frustrating.

The housekeeping member was very rude to me. She called my room while I was still sleeping thinking that someone was cleaning my room. She dropped the call murmuring. How insensitive she was calling me in the middle of my sleep just to murmur something.