favehotel MEX Tunjungan Surabaya

这家酒店位置好，在市中心，离火车站也不远，前台员工也挺热情。

餐厅工作人员似乎挺冷漠，比前台工作人员差远了。房间里有蚊子，影响到睡一觉。

On est arrivé dans la nuit et on a pu faire le check in sans problème

GOOD LOCATION, CITY CENTRE

NA

The staff were super friendly

The room is quite small

Location near shopping mall. Grocery shop Alfamart in front of the hotel

Breakfast is so so

the area is quiet and conveniently located, with a restaurant and convenience store right in front. the city center is within walking distance, and thr hotel itself is clean

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ไม่มีค่ะ

Etwas schäbig

Mega nettes Personal

average quality

Lift from 4 unit, 3 are not working

Central location very near to mall.

1. Room door kept jamming tho changed key-cards and technician came . 2. Limited hairdryers. 3. Kettle not clean. Bottom seemed rusted. 3.Only 1 lift out of 3 working.

kamar bersih, rapi, petugas juga sigap, ramah, sopan, lokasi dekat dengan Tunjungan Plaza, di tengah kota,jadi ke mana-mana dekat. ke Tunjungan Plaza bisa dengan jalan kaki. di depan hotel ada Boncafe, cafe steak & rumah makan dinsum . Dekat alfamart juga.

lorong hotel lampunya kurang terang, yang di lantai 6. masukan untuk pihak hotel, akan jauh lebih baik jika diberikan penerangan lampou yang lebih, supaya tidak singup jalan menuju kamar. terimakasih

Room and conditions clean Toilet clean and working fine Very convenient location. Close to all amenities

Lifts were done. Only one working

Goed bereikbaar..

De lobby is op de 3e verdieping, waardoor je niet gemakkelijk zaken kunt overleggen. Je ziet alleen maar personeel van de schoonmaak afdeling en verder bijna geen..

Rustige omgeving en het hotel zit niet aan een drukke weg. Schone kamer en een ruime douche.

Muren zijn dun, je hoort de buren praten.

Dicht bij grote mall

Personeel bij de receptie mag meer vriendelijker

Securitinya

Staf restauran limited

Location is very good, staffs are friendly, breakfast though limited are nice too

The hotel provides water Dispenser but fortunately no cold water

Location is nice

The bed, even the blanket is sucks No space, they even just put an empty bottle os soap What a bad experience

Resteraunt in the basement and Japanese resteraunt top floor excellent.

Water cooler outside didn't work, shower floor leaked out into bathroom and corridor. Paid for bedroom with double bed, got two single beds instead. Room a bit small, tv old and a bit small.

friendly staff and quiet place. it's also close to the mall and shops.

Strategic location, close to the iconic Tunjungan Plaza shopping mall as well as several office buildings around Jalan Basuki Rahmat. Room was clean and well maintained, but be aware that some rooms don't have windows. Minimal noise as the hotel is located a bit away from the busy Jalan Basuki Rahmat. Staffs are friendly and the service were pretty good. Would definitely stay here again due to its location. Free flow refillable water is available in the corridors. A small water jug is provided in the room. There is a little food court on the ground floor with some local foods, as well as a 24 hour Alfamart convenience store right next door. Parking is easy as there is a multi storey car park attached to the building.

Nothing

Disappointing Decline in Service I have been staying at this hotel for the past five years, but unfortunately, the service has deteriorated significantly. Basic amenities like hot water are no longer reliable. When I raised the issue, the untrained and unprofessional technicians simply stated that since everyone in the hotel was using hot water, we were also unable to get any. This level of service is unacceptable, especially for a hotel that once maintained higher standards. It’s disappointing to see such a decline, and I hope the management takes immediate action to address these issues. Would not recommend unless improvements are made.

This has been my favorite hotel for a long time and the staffs are the best people I know, very strategic location,I’m a very regular person here ,most of the previous staff has left but old members are still here

I think it’s time to rethink a renovation for the basic room,the bedside tables are broken the bathroom floods after a shower and hot water is terrible like no water pressure and no hot water sometimes,the light are to dimmed and out dated with some warm white light and then mixed with day light it’s bit odd sometimes lighting can improve

Being close to Tunjungan Plaza is just not good enough. It should be a close walking distance without the need for crossing roads, or overhead bridges, or needing a taxi. And favehotel fits the bill!

Nothing

Clean room

Unfriendly staff

The location is superb, walkable from tunjungan Plaza. As well as inside the mall. Not sure what mall was that, but pretty handy for those who love the city vibes and culinary option. Saw those skyscraper from the front of hotel, but not from the room due to no window at all. Refill waters are free in corridor. Amenities is fine. Quite small room but comfort. Staffs are excellent also helpful

Stain on the bed sheet, toilet flush wasn't working properly, AC is noisy, dump smell from toilet, no hand towel in the room

Everything its good

Breakfast not many options & not a variety of menus available.

near minimart, restaurant and coffee shop

no window, room and aminities looks old, tv remote broken no function at all, ac remote no closure for battery,

The location and the price for what you got fantastic. Hotel surrounded by tress and buildings so was very shaded

Shower was very clean and water pressure was good. Near the city center and malls Check in/out was easy.

The wall is tooooo thin i could hear EVERYTHING from next door…literally.

Location

Air conditioning needs cleaning, especially no windows in the room. Limited toilet paper, 1 roll for 2 days for 2 people??. Only 1 coffee sachet for 2 people, we had to ask for a refill

Location & price

Parking

Location is good

I never complain about my staying in a hotel, but this hotel hits me differently. First room they give us. The linen is so bad, so many stains seem they dont change the linen. so much hair on the floor. Even on the sink. Give complaints to the supervisor of the hotel instead say sorry he just left and left me hanging. We go to the receptionist and get a new room, but it's also the same. There are so many stains that they try to clean the stain on top of the blanket with water cause is look wet. So we give another complaint. The toilet bidet looks dirty, and it looks like someone just uses it and never has been cleaned, and the bathroom floor is so dirty. Under the bed so many hairs and tissue. For sure, many hotels are better with that price, and i won't even come back. Worst experience ever.

The location was good. There was a well equipped convenience store right in the basement, nice restaurants across the street. The staff responded quickly to queries and questions and were friendly enough. I was told however that there was a large wedding party on and they seemed under real pressure to manage guest requests and continuing check in requests. (I felt the hotel should have not accepted other guests if they had difficulty coping during this wedding event)

The room hygiene was barely passable. While the sheets were clean and the bed was reasonably comfortable, the linen was grayish and the decor was tired - the floor and areas seemed not to have been cleaned for some time (perhaps just an impression but the room felt a bit grimy). Unbelievably, there were 3 mosquitoes in the room - this is the first time in all my travels in Asia where I have encountered mosquitos in an upstairs, airconditioned room in a 'modern' hotel. They kept me up intermittently! My room air conditioner was creaking because the auto louver function was on and the mechanism was not smooth. The remote control which was sticky and unclean had been set to the wrong code and needed an additional code. I had to ask for the service technician to come and reset this. ( This was after I had requested a visit for him to straighten out the TV cable which was frayed and could not transmit the TV signal well) Music from the bar on the ground floor could be heard on the 3rd/ lobby floor where my room was located. For minimising the noise, the hotel has a swinging glass partition to separate the main lobby area from the guest room corridor. For some reason, guests decided to prop this open all the time thus letting lobby chatter and noise spread down through the corridor. Guests continued arriving and talking noisily through to 130am and beyond. I did call the service desk to inform them about the noise in the rooms adjoining. The room partitions seemed to be paper thin in terns of noise transmission. I could hear furniture noise, footsteps, conversation and TV / music throughout. I requested a room change but was told that the only rooms left were smoking rooms. So in the end I had to listen to white noise through my headphones to block out the noise which eventually subsided after 2.30 am. Not a peaceful night at all as I had to catch an early flight the next morning. For the money, travellers can do much better elsewhere.

Close to Tunjungan Plaza. Hot water work properly. Can refill water as they provide water gallon outside the room.

Room too small, parking area really need to be expanded.

Central and easy to get around

Towels were abit old and could use regular through clean

Location at city center,easy go nearest shopping mall and food court.easy to get transportation etc

Lift up down quit busy during wedding vacation.

Cheap and very convenient

Location is in the center of Surabaya. Easy access for public transportation. Just 5 minutes walk to TP Mall and also very near to Tunjungan street for night sightseeing. Staff was nice. Efficient process for check in-out. Wifi also perfect.

Unfortunately, my room was no window. For support the environmental, the hotel no longer provided bottled water in the room. It replaced with free water dispenser in the corridor. The policy is totally understood. However, I still pretty unsure with hygiene of the glassware. That's why I prefer to buy my own water in the convenience store just beside the hotel building.

Very friendly staff. Price was ok. Good wifi.

Rooms are old, not very clean (some mold in The bathroom). Need to be refreshed to be better.

Shopping are is near

Its better got small refgerator indide the room

The location was central.

The room isn’t nice at all and doesn’t really compare with the pictures they have online. There are dirty spots on the bed sheets and the floor has dust on it and there are cracks in the floor. It looks like they didn’t really clean the room. Also the staff forced us to post a good review so that we could get an upgrade because apparently if we didn’t get that so called upgrade we wouldn’t even have windows.

Location

Do not have fridge

location is perfect, few mins walk to Tunjungan Plaza

requested for 2 twin bed room but ended up with 1 queen 1 twin

Great location, nice hotel. Big food court for breakfast and dinner. Also coffee and juice bar and a supermarket on the lowest floor next to parking lot. Staff was very nice, we got a free upgrade to a room with windows so we could enjoy the view over the city. Rooms spacious and clean. Also, try the spa. The pitjit (massage) was amazing.

Cleanliness

Car parking space too small for medium to bigger cars

Location, friendliness, bed size

No AC at the gym

Close to mini market

This hotel no have hairdryer

Location

Don't have fridge

The selling point is the location

The room has no window. It was not stated when booked the room. It should be stated on the title that the room has no window. Its not normal to not have window less room. Room Lighting is gloomy.

Aircon very noisy , old property and technicians unskilled

Aircon very noise

Cheap and comfort room, within 5-7minute walking distance of tunjangan plaze, central district of surubaya. Just below is a mini Mart to buy daily necessity.

The wall or door is thin, can hear neighbours talking outside.