Hotel Tim Bamboo

Great Customer Service

Big and spacious rooms with large kitchen.

A lot of things in cottage 2 are broken. The toilet runs after flushing. The sink leaks. The washer leaks. The bathroom often smells like sewer. The fridge didn’t close all the way (we fixed that). The trash bags are too small for the trash can. The WiFi didn’t work for most of the time we were there. The water pressure was so low 2 nights in a row we couldn’t shower. Dog barks all night and construction noise in the morning. For the price i don’t recommend. If it was cheaper i wouldn’t have minded if i couldn’t shower.

All staff are so friendly and support us even before check in.

none

The staff friendly and helpful

Overall environment

The breakfast was fine. And the dining area is good.

For the cost per night the room was very basic.

Clean! And in a great area close to everything we needed. Incredible staff that are ready to help, they all made us feel so welcome. Food was very good, compliments to all the staff.

Hot water in the shower wasn’t consistently working but it wasn’t an issue.

Food

Room furniture

The place was clean. Courteous staff

No refrigerator in room

location was great for the town and beaches,staff was friendly and helpful.choice of menu was fine,parking was also great.

the fact that couldnt watch the TV in the room as wifi signal was very weak.Also the wifi kept droping for the phone,so have to keep toping up esim This might be due to the after effect of huricane melisa

The staff were friendly and helpful

The drama in getting the booking made. The room was very basic for a superior room. The showerr was cold. Taps for the wash hand basin were partially damaged with top covers missing The bathroom light was an exposed light bulb near the shower area The bed was very uncomfortable with insufficient pillows The room was directly above the kitchen, so it was constantly noisy throughout the night while staff were preparing meals for the next day.

Staff is excellent They serve a very nice jamaican breakfast feast every morning! Rooms are big and spacious We hosted a function there..the food and service was excellent

The facility needs a good cleaning, sanitizing, and dusting! The fans in the banquet area were filthy! Tvs do not work! Technician came..waste of time.. He could not fix problem Chairs in lounge area needs to be replaced . Facility needs a little modernizing.

Rooms are overbooked, I was told the previous guest extended their stay and they forgot to block the unit. I had to seek accommodation elsewhere

Very Affordable

Not again.

They had no room available,so I had to send two hours searching for room elsewhere.please refund my money

They had no room available,so I had to send two hours searching for room elsewhere.please refund my money

Staff need to clean inside and out side of toilet bowls.moping the floors and using the mops to wipe around toilet bowls is not cleaning it.

That I had to clean the room when I arrived .it was not to my liking and I have pictures if management would like to see it.

Breakfast was awesome every time

Suitcase stand and or a chair in the rooms to make it more user friendly for adults

The room was clean and the staff very nice and friendly. The hotel is basic and charmless. The AC dripped and there was no safe. We didn't bring beach towels. They charged us a rental fee of $10/day plus a refundable per towel deposit of $15. The towels were just the regular bath towels. This seemed like an overreach for what is usually a standard amenity; almost a scam on foreigners.

location was great for the town and beaches

parking was limited at times, and hotel was busier than normal as there was a lot of activity going on,conference and graduation

The staff was great. Location was central to a bar and pub for those who enjoy a nightlife.

The bathroom is small and no hot water was available.

I like the receptionist are very polite and the breakfast was very good.

1. it is not the hotel, I was told by the receptionist that is the army workshops place. 2. I saw a lot of armies with the heavy guns in and out.

Location was perfect

The basic room didn't come with no mirror

Food

Not enough towels , not enough hot water ,sometimes no water in the evenings

Kitchen staff and servers were very nice and courteous. Room wasnt ready for 3pm. Water Pressure was a bit low at times and not so consistent. Its a nice overnight stay, 2 at most if I'm being honest. Somewhere to rest off, bathe and hit the road

The only thing I liked about this property was the quality of the breakfast and the customer service protrayed by a waiter by the name of Rohan. The dislikes about the stay were the constant lack of water at the hotel, and to add insult to injury, there was a constant lack of hot water at the facility. There was also a mix up of the rooms assigned which caused confusion throughout the stay. The bathroom amenties need to be powerwashed or scrubbed since there is mildew or strain in the shower area.

Staff was really accommodating and friendly.

The back door in the Villa needs to be secured. The lock needs to be replaced .

Smelly room.immediately as I entered the room.there was a must ordor.i told one of the ladies She came and.spray .it only got worse. The first name it was so.bad.The security gave me tea and told me he was gonna change. My room.i thought. I was contracting the.flu.the next day, it was worse. Visitor. Was coughing just like myself.i.came.home.with.a cold.awful. smell on my clothing.

The staff was excellent & friendly. The Wonderful breakfast also

Maybe a little improvement in the bathroom area

friendlies of staff,great location,good breakfast

na

Amazing

Basic ground-level room with a window to the backyard with basic breakfast

Breakfast was good, Location ok. I did not like the noice on Thursday night I had to call to turn down the musical noice

No restaurant so I have to go on the street To get food

As a woman travelling alone, I found Tim Bamboo hotel to be safe. Jamaican locals and tourists were present at the hotel. Facilities were average but clean with friends staff.

The staffs was very nice

The staff seemed untrained and crass. The hotel steps itself was dirty for the 2 nights that were there even though there was some there who was supposed to be cleaning. We observed objects on the steps both nights and of course throughout the day. Not to mention the water issues that were just unacceptable and the lack of reliable internet. I’m never staying there again.

Breakfast was delicious and coffe and tea was ready each morning. Breakfast was a 10 out of 10

There was no wifi available in the rooms except for lobby which was a huge disappointment.

Great customer service

They were very cooperate, friendly and helpful.

This was the worst hotel experience that I have had. There was no TV service nor available wifi. When I spoke to the attendant at the front desk, she admitted there is no TV service available. This should have been told to guests the moment they checked in so there were no surprises. The bathroom was smelly. Woke up in the middle of the night to use it and there were roaches running around. The shower was horrible. I could not get a stable water temperature. It was either too hot, too cold, or suddenly either. I am just hoping that these comments will help management do a better job with maintaining this property. The only positive for me was that it was within walking distance to the town square.

breakfast was excellent

This hotel rooms needs some updating. For a quick trip it’s fine. I was there only two nights. The staff was amazing!!! The breakfast was very good!!

I stayed here for the second time . The staff were great and went above and beyond to help us .

Very nice will be going back

Great breakfast.

It was conveniently close to the areas I wanted to visit

I love the environment, and the staff did an excellent job

I didn't like that the breakfast portion was too They should have more options for breakfast

The location was near the town.parking was adequate

The location to town and beaches.

I don't think room service should be knocking on the door before 9 am.

The breakfast was great

No WiFi connection. It was given to us by the FO, however the signal didn't make it to our room

The breakfast was amazing as usual. I truly enjoyed everything about the property. Just wished the AC in one of the bedrooms in the two bedroom cottage was at a better location to optimally cool the room. The room felt extremely hot as a result.

The AC as mentioned before needs to be moved to a better location to facilitate cooling the room. It was great otherwise.

The staff was great! Breakfast was included with our stay and you can ordered just about anything you want. No long wait for the food and everything was delicious. The hotel is close by local restaurants and the drive to Boston Beach is quick. We stayed two nights and no complaints.

The rooms were very clean and quiet comfortable te breakfast staff very attentive

Reception staff not very helpful, TV in the room not working, and WIFI was not working

The staff comprises of Milton Ferron, Nassann Harvey and Crystal Fuller were very outstanding and deserve the highest of accolades for their awesome service to us while we were their.

The house kerpers

Need a fridge

Ok

The property is in a close proximity to downtown, the property itself is old and needs some TLC. The water pressure is low and the WIFI does not work in the rooms. It’s 2024, people work remotely, access to WIFI should be an important access. I came to a function but had to do a bit of work. I had to walk around to find a spot to get access to log into work. Totally inconvenient. I remember looking for signal back in the 90’s when I visited Jamaica. It’s 2024, what does it take to have a better internet service. The breakfast was good, especially the weekend and Easter holiday buffet special. The breakfast crew were all great, especially Ruel, professional, courteous and attentive. He should be the supervisor of the dining area. He is so humble. The property needs a better system for entry after the front desk closes. We thought we were locked out as we had to knock for someone to let us in. How about a keyless entry, it’s 2024, access is everything, you have to spend money to make money. Thank you.

It was very clean and perfect for my stay

was a nice little place verry quiet and clean the staff was verry friendly and kind

The priory is ok exactly as is advertised, staff was courteous and polite. Good stay overall

No problem Internet

Internet service

The staff tried to charge me triple the price. I am so glad I pulled it up on booking.com because they could not take advantage of a foreigner

Great experience front desk employees were very nice and very considerate and make everything convenient

Breakfast and location was awesome

Foul scent from the bathroom and noise

I loved that the property was close to shops and restaurants and was very quiet.

My room was too close to the dining room, so it noisy in morning at breakfast

Awesome breakfast.

Amazing place, coming back soon

The room is spacious. The location is good, next to main street. Staff is friendly. When my rental car got flat tire, staff went with me to find a repair shop to fix it.

Check-in experience is very bad. The check-in staff over-charge my credit card, and she could not cancel it, I need to call my credit card to dispute the charge.

The breakfast was good, I like the fact that the servers went above and beyond to ensure we were ok

The pillows were small and hard. The knobs in the bathroom need repairs

Staff was very friendly, the waitress and security guard at night was always available to help. Breakfast was always on time. The hotel is very neatly prep

Location, parking, clean

when i got there the power was out it was hot and traveling from the airport it was hot no backup generators so if i didn’t have my confirmation on my phone then what . The breakfast was the best overall.

The breakfast was sooo good. I think that was the best part of the entire trip for me! When I tell you, I'd go back just for breakfast I mean it.

The card machine wasn't working. We wondered what fix would be given if we couldn't get any cash. But it worked out so I guess that can be overlooked.

The breakfast buffet was phenomenal as was the staff at the hotel. Nice, clean rooms. Perfect getaway for those wanting to stay close to downtown Port Antonio.

breakfast staff was very helpful. the food was great

room have a damp smell The credit card machine was down and been sent to go out and find an ATM to get cash to pay for my stay

Breakfast was okay..

The room had a lot of black dust on the bed . Seems to be coming from the bamboo. Sheets were partially dirty, no shampoo in the bathrooms. Tv and ac did not work in the morning, water pressure was very low in the morning

The breakfast was amazing! Best part of our stay!

The rooms were boring. There was nothing to make them feel cozy.

There was a lizard when I first entered the room but I was like that’s ok because it’s Jamaica but what I wasn’t expecting was a roach in the shower with me. The caps on the water valve to indicate hot from cold was missing. The staff was truly friendly and I have used this property a few times before so to say if you stay there it’s just for a nights rest nothing to stay on property an enjoy.

The house keeping team

Almost every single thing else.

I enjoyed the breakfast .wish they had more meals available

The staff was amazing. Kenneth started off my check in and from there everything started to go smoothly, Miss Brown and Kedesha was very nice, Mr Williams the food was great, especially on Sunday, and last but not least Milton!!! Thank you so much for making my weekend way better than it started. The location is right, the park, the sea, the town everything is close, just minutes away. The hotel is very clean as well.

My experience waa suburb Highly recommend Tim Bamboo hotel.

I love everything about this place. Nothing to dislike