MGM Grand Sanya

Хороший отель. Все понравилось. Брали завтраки. Нормально, были сыты. Ужин на месте стоит около 5000руб на человека. Нас было 6 человек, поэтому крутовато получается, не ужинали. В 10 минутах ходьбы от отеля (при выходе направо) есть рестораны, магазины. Кушали в «ялонг Бэй». Не вау, конечно, но сойдет. Пляж хороший, песок. Прыгали на волнах с детьми. Есть Контактный зоопарк. Можно сходить с детьми. Вход платный. Дают детскую коляску в аренду. Второй раз в этот отель я бы не поехала. Есть варианты интереснее.

Отличный отель. Хорошее расположение. Чистый песчаный пляж. Всегда находилось место на лежаках. Все просьбы быстро выполнялись приветливым персоналом.

Уровень удобства и комфорта сети MGM

Очереди к лифтам ( один лифт все время не работал ) , море около отеля было закрыто , хотя другие отели не имели никаких ограничений , некоторые аттракционы не работали .

Отличный отель, с большой ухоженной территорией, хороший пляж, лежаков достаточно много, практически всегда удавалось найти свободные лежаки. Были здесь с женой уже второй раз нам все понравилось. Хорошие и разнообразные завтраки.

Хотелось бы чтобы персонал отеля хотя бы основные фразы на английском языке знал.

Отель и правда очень дорого выглядит) Шикарное лобби, зеленая территория, огромный бассейн, большие номера, белоснежные полотенца. На территории несколько баров, ресторанов, советую сходить в Neera (можно записаться через лобби), вид на море и огромное плато морепродуктов на двоих того стоят! На завтрак тоже было достаточно разнообразно, но, все же, должно быть понимание, что отель ориентирован на китайцев) Нас устраивало чередовать кашу и яичницу/овощи плюс есть выпечка, фрукты, рис - голодными точно не уйдете! Немного расстраивало, что на завтрак не наливают шампанское как, например, в Шератоне (за такие-то деньги, извините!))), но удалось смириться)). Номера хорошие, оставляют кучу воды, много полотенец, шумоизоляция на уровне, кровати удобные. Пляж широкий, очень красивый, Ялонг бей в этом плане вне конкуренции на Хайнане, мы были в мае - всегда были лежаки. Но не забывайте, что он муниципальный, могут немного надоесть товарищи торговцы, но и в том числе здорово выручить, когда хочется пивка, а идти никуда не хочется) Рядом в отелем, если пойти направо минут 7, будет оживленная улица с ресторанами и магазинами, заточено максимально под русскую аудиторию: там и фрукты, и маркет, и сувениры - на любой вкус и кошелек. По вечерам в отеле анимация, для детей тоже много всяких активностей.

Что ж, у всего есть минусы. Считаю какая бы не была страна и менталитет, если ты работаешь в отеле такого уровня, то надо знать хотя бы какой-то элементарный английский...Были сложности, но язык жестов рано или поздно решал все проблемы (переводчики в обе стороны часто переводили какую-то лабуду, извините...) У нас в прямом смысле уборщики украли сначала беруши, потом маску для сна)) Очень странный набор, конечно, но мы абсолютно точно ничего никуда не убирали и не выкидывали. Исчезло по очереди с прикроватной тумбы. Странно и обидненько... Лежаков все же в общем и целом крайне мало, не представляю что там в сезон с таким количеством. Плюс работники отвечающие за пляж не особо торопились его убирать, а китайцы (это общеизвестный факт) не утруждают себя уборкой за собой. Вот выходишь на пляж, там куча мусора, а четыре уборщика сидят тикток смотрят, ну куда это годится. Только часам в 12 дня начинали шевелиться. Опять же, считаю, что за такой ценник и с таким пляжем надо как-то соответствовать. Нет бара на пляже - надо таскать с собой воду и тд, если идешь на пляж. Что-то если купить - идти очень далеко непосредственно в сам отель. Спасали вот вышеупомянутые торговцы) Ну очень уж навязчивые) И последнее, от чего я прямо пришла в ужас - их контактный зоопарк на цокольном этаже...Это ужас. Животные сидят в духоте, в маленьких клетках, бедная свинья (достаточно большая!) вываливалась из своего вольера с высоты!! По полу ходила несчастная собака вся в заколках чтобы добавить ей мимимишности, ее трепали дети, мне стало ее так жалко((( В общем и целом мне даже стало немного физически плохо от этих условий, а если еще представить как их тискают дети изо дня в день...Уходила чуть ли не в слезах. Ужасное место, просто ужасное. Не поддерживайте это насилие, пожалуйста!

地理位置好，但设施旧了

小孩子多，很吵，建议分区

Это мой любимый отель на Ялонге, так комфортно, уютно в отеле, даже не хочется выходить из номера. Хотя мебель в стиле ретро, это никак не влияет на отдых. Повара готовят очень вкусно, вечером около бассейна ужин, с морепродуктами, барбекю, повара с золотыми руками. Особая благодарность менеджеру Шелдону, за оперативную помощь в заселении, помощь в вызове такси, так удобно обращаться к грамотному сотруднику, руководство отеля, отметьте работу Шелдона! Хочется к вам вернуться!🥰😍🤩

Нет такого.

Location, breakfast, gardens, beach and the sea

Old hotel, needs renovation. The staff almost doesn’t speak English. Not comfortable sun beds on the beach

Большие чистые номера, хорошие подушки, постельное белье, хорошая уборка

Шапочки для душа почему то не клали, приходилось самим брать с тележки

This is a perfect family beach holiday

恒温泳池(2个成人,1个儿童)成人泳池很干净服务也好. 酒店表演活动丰富.

Slow check-in. 酒店的沙滩是这条酒店群海岸线最陡最粗的而且小商贩最多. 儿童泳池的卫生非常差.卫生间很脏.

Хорошее местоположение, хороший пляж и вход в море. Много различных детских активностей и развлекательных зон на территории отеля от мини зоопарка и картинга до веревочного парка и зиплайна. Удобные большие кровати.

Мало лежаков на пляже, если замешкались на завтраке риск остаться без места высокий, и в целом уставшая инфраструктура пляжа. Номера тоже чуть устали, но на этом побережье как я поняла все отели возрастные.

Удобное расположение . Чистота на территории отеля и в номерах. Вкусные завтраки по принципу шведского стола.

Центральный бассейн был на ремонте , при бронировании об этом ни чего не говорилось.

Местоположение

Персонал

Большая территория, удобная локация. Всегда были свободные столики на завтраке. При чем, там два ресторана на выбор, для завтраков. Большая территория при отеле, возле бассейна. В номере убирались ежедневно. При бронировании указала, что поездка это подарок на день рождения, который прошел несколько дней назад. И отель поздравил меня, украсив номер. Было приятно. Завтраки вкусные.

В номере была подуставшая мебель. Не мешало бы её заменить. На территории, возле бассейнов, не совсем чисто. Утро только началось, а на территории грязно, желательно, чтоб убирались до времени, когда гости приходят на пляж и к бассейну.

Номера, чистота

Не предупредили что главный бассейн закрыт на ремонт

Отличный отель! Свой пляж, лежаки, очень чистые номера с превосходным видом. Всем рекомендую сходить на ужин, но приходить лучше к началу)

Отель очень уютный, превосходный завтрак, порадовала вечерняя программа

Мало зонтиков и лежаков на пляже - любители поспать часто не находили себе место для отдыха. Руководству стоит увеличить количество зонтиков и лежаков, территория пляжа позволяет это сделать

Отдыхали здесь второй раз. Вкусное питание. Много развлечений для деток. Хороший пляж в непосредственной близости. Номер с террасой был супер.

В этот раз разочаровал ремонт на территории, почти неделю был закрыт основной бассейн, бар, ресторан, немного удручал вид всего этого. И вода не во всех бассейнах была тёплой.

Большой просторный номер, отличные разнообразные завтраки, чистая и ухоженная территория, неплохой спортивный зал, есть площадка для картинга, где можно погонять на электрических машинках, дружелюбный и отзывчивый персонал.

Не хватает шезлонгов возле бассейнов и на пляже.

Вид из номера и море

Половина территории отеля закрыта на ремонт бассейны и ресторан

Прекрасные завтраки ,комфортный номер и удобная кровать ,убираются каждый день и приносят все необходимые туалетные принадлежности,расположен удобно к рынку близко еды и пляж шикарный

Мало зонтиков на пляже лежаки всегда заняты ,закрыли центральный бассейн на реконструкцию и не сообщили об этом не где заранее

Жили на вилле, просторная уютная, уборка 2 раза в день. Завтрак в ресторане по меню с европейской кухней. Есть лежаки, но их не много.

Отель требует обновления. Бассейны не глубокие, душ далеко от моря, купание в загонах.

If you are a foreigner, it’s better to avoid stay in Mgm. The hotel staff and facilities are all for local Chinese guests. The reception staff can’t speak even a word in English. The swimming pools are overloaded with people and kids

Location is good

When you first arrive, the lobby is open and not air conditioned. When we arrived, it was very hot and we had to wait a couple of hours before we got our rooms. Rooms are very nice, 1000 times better that MGM Las Vegas! Breakfast was good at both restaurants. Lots of choices, but again, no air conditioning around the food area, but yes in the dining room. At the Hainan breakfast, lots of Chinese breakfast foods. Good selection of drinks and food. You can request ice and they will provide for you. Meals are a little expensive at the hotels. The walking/shopping area is about 1/2 mile from the hotel (11 rmb by taxi) with a lot of selection of food. You'll need a taxi or didi to get around from the hotel. Malls are about a 15 minute drive (about 15-20 rmb) and they have a lot of good places to shop and eat. There is a free shuttle to the discount mall, but it picks up from all the hotels, so it takes a little time to get to the mall. Airport is about a 25 minute taxi ride from the hotel. Reason it got an average rating from me was that the inside of the hotel was really hot (the reception area)

Being a five star resort very disappointed in the customer service. The staff were miserable and could not even smile or even speak English not helpful at all. Was offered fruit in the room with no cutlery to cut the passion fruit. Very miserable staff Not welcoming

Only stayed for one day fortunatetly, but it was enough to determine that the Sanya MGM is nothing more than a theme park replica of a nice hotel. The food isn't great, the facilities are already falling apart and the whole place is purely geared towards children. Theres a little train that drives around the resort just like at an amusement park and the 'adults only pool' has been converted into another birthday party area for 7 year olds. Probably a great place to bring your kids, but as a couple it was not great.

Chicken cleaner and accessories

There is towel connection basket

There are countless things to love about the MGM Grand Sanya, but I also have several suggestions for how to make the resort truly first-rate and up to the standards set by its namesake casino-resort in Las Vegas.  I was very apprehensive about the check-in experience even before I arrived, as I received several messages weeks in advance through the Booking.com channel telling me I had to pre-pay to a Chinese account to ensure my reservation wouldn't be cancelled. I had no idea what this was asking, as I already assumed my "non-refundable" reservation was not only paid for but also already confirmed. After several back and forth messages, they realized I was a foreigner and said I could pay upon arrival. This experience and several others thereafter let me know the resort is not prepared in any way to serve an international clientele.  Upon arrival, the lobby was airy and tropical but also chaotic. There were two crowded and separate desks, but neither were marked as "registration", so I was clueless as to where I should first go. I was also not approached for assistance by several workers milling about. There was a registration process for me as a foreigner, which I completely understand. However, between registration and payment, it took almost 45 minutes to complete. The hotel is clearly not prepared for foreigners who arrive with credit cards, as the staff firstly had to locate a credit card machine, and then they had to locate a second one after the first didn't function. Unbeknownst to me, I learned later that I was supposed to pre-pay a deposit if I wanted to charge dining and spa services to my room, which was not explained at check-in and later created frustrations. Additionally, the staff had practically non-existent English language skills.

The room was palatial and perfect in every aspect. There were plenty of toiletries, a very spacious bathroom and shower, an incredibly comfortable bed with bedside chargers, wonderful air conditioning, a walk-in closet with lendable sandals, and a bathtub. There was also a complimentary minibar and MGM-branded sandals you could take home. Housekeeping did an impeccable job everyday and was among the best in the world. The pool area was massive and very eye-catching. There was plenty of space to spread out and have room to yourself, and there was also beachfront access (though swimming is forbidden due to jellyfish in the area) with an associated Corona Bar that had beautiful beach views. The opportunity to dine poolside at the buffet was also very elegant and delicious, however the poolside singing during dinner was honestly painful to listen to, as the English-language songs were practically incomprehensible to native English speakers, as it's clear the singers do not have English language fluency. Unfortunately, the Wet Republic private adult pool (modeled after Las Vegas's own Wet Republic) was closed for repairs and cleaning the entire stay. Another major disappointment and source of frustration was my unmet expectation that the main pool area would have wait staff circulating the pool deck as in Las Vegas to take drink orders from guests, but this service was nonexistent. It took a great deal of effort to explain to the central pool bar that I wanted not just to order cocktails but for them to also deliver them to my seating area. The complimentary breakfast buffet at Hai Tang was incredibly diverse and filling every morning. Pin Ju Hainan Restaurant was very calm and elegant with exceptional meal presentation and service. The restaurant also offered Hainanese dishes, including the delicious coconut rice. I was incredibly happy to enjoy a bottle of Chinese wine here, which is apparently the only restaurant on site that offers local wine.

There are countless things to love about the MGM Grand Sanya, but I also have several suggestions for how to make the resort truly first-rate and up to the standards set by its namesake casino-resort in Las Vegas.  I was very apprehensive about the check-in experience even before I arrived, as I received several messages weeks in advance through the Booking.com channel telling me I had to pre-pay to a Chinese account to ensure my reservation wouldn't be cancelled. I had no idea what this was asking, as I already assumed my "non-refundable" reservation was not only paid for but also already confirmed. After several back and forth messages, they realized I was a foreigner and said I could pay upon arrival. This experience and several others thereafter let me know the resort is not prepared in any way to serve an international clientele.  Upon arrival, the lobby was airy and tropical but also chaotic. There were two crowded and separate desks, but neither were marked as "registration", so I was clueless as to where I should first go. I was also not approached for assistance by several workers milling about. There was a registration process for me as a foreigner, which I completely understand. However, between registration and payment, it took almost 45 minutes to complete. The hotel is clearly not prepared for foreigners who arrive with credit cards, as the staff firstly had to locate a credit card machine, and then they had to locate a second one after the first didn't function. Unbeknownst to me, I learned later that I was supposed to pre-pay a deposit if I wanted to charge dining and spa services to my room, which was not explained at check-in and later created frustrations. Additionally, the staff had practically non-existent English language skills.  The room was palatial and perfect in every aspect. There were plenty of toiletries, a very spacious bathroom and shower, an incredibly comfortable bed with bedside chargers, wonderful air conditioning, a walk-in closet with lendable sandals, and a bathtub. There was also a complimentary minibar and MGM-branded sandals you could take home. Housekeeping did an impeccable job everyday and was among the best in the world.  The pool area was massive and very eye-catching. There was plenty of space to spread out and have room to yourself, and there was also beachfront access (though swimming is forbidden due to jellyfish in the area) with an associated Corona Bar that had beautiful beach views. The opportunity to dine poolside at the buffet was also very elegant and delicious, however the poolside singing during dinner was honestly painful to listen to, as the English-language songs were practically incomprehensible to native English speakers, as it's clear the singers do not have English language fluency. Unfortunately, the Wet Republic private adult pool (modeled after Las Vegas's own Wet Republic) was closed for repairs and cleaning the entire stay. Another major disappointment and source of frustration was my unmet expectation that the main pool area would have wait staff circulating the pool deck as in Las Vegas to take drink orders from guests, but this service was nonexistent. It took a great deal of effort to explain to the central pool bar that I wanted not just to order cocktails but for them to also deliver them to my seating area. The complimentary breakfast buffet at Hai Tang was incredibly diverse and filling every morning. Pin Ju Hainan Restaurant was very calm and elegant with exceptional meal presentation and service. The restaurant also offered Hainanese dishes, including the delicious coconut rice. I was incredibly happy to enjoy a bottle of Chinese wine here, which is apparently the only restaurant on site that offers local wine, as the hotel's general room service sadly did not offer any, even when specially requested.  Neera Seaview Restaurant is without a doubt the jewel in the resort's crown, and a sunset dining here cannot be missed. The early nighttime singing was a big improvement upon what I heard poolside during the buffet dinner. The steak originally arrived incorrectly cooked, as I ordered "medium well", but the steak arrived very bloody and red. However, chef Jim Liang was one of the sweetest and most attentive I've encountered, and he personally visited the table to ask which flavor dessert was preferred, and he seemingly created a custom coconut dessert that was magnificent! The spa and sauna were incredibly relaxing and calm experiences, and both were professionally managed by dedicated, warm staff members. I also had a very heartwarming and calming experience at the hotel's petting zoo, especially with the little piglet who I hope they take especially good care of. I was nervous about the staff's lack of attention to some of the animals to ensure that guests weren't being too rough.  The resort is unfortunately very far from both Sanya's international airport, Luhuitou Park, and the Guanyin of Nanshan statue, taking about 1 hour in each direction. If the resort can significantly improve the pre-arrival communications, better manage lobby traffic, drastically reduce check-in and payment times, better explain hotel policies at check-in, stock local Chinese alcohol, hire staff with superior English-language skills, improve the live entertainment, ensure the petting zoo animals are carefully guarded, create a poolside cocktail service, and re-open the adults-only Wet Republic pool, then the MGM Grand Sanya stands a chance at garnering an international following and an elevated reputation.  

We booked the MGM Grand Christmas Eve dinner with Las Vegas show through WeChat and couldn’t have been more disappointed. We arrived to a queue of other disappointed customers facing the same issues. The event had been over sold and they had run out of tables to accommodate the waiting guests. We were not given a time to wait and we’re just expected to put up with it after paying over 800! After around 20 minutes we were taken through to a table they had brought out right at the back of the buffet area with no view of the stage. The queues for food were ridiculously busy and slow. The drinks tables were running low and not being topped up. We decided to get a refund and go somewhere else but would struggle as everything else had already started and we would now over 2 hours late to any events. Luckily we were able to enjoy the rest of our night at the Marriott which was much better than the event at the MGM.

Its very special hotel Everything here is very good Room is very clean Pool also very clean Animation is very cooperation with us Every day different activities Food is very delicious and fresh Its really beautiful place

Positives: great room with beautiful sea view and bath looking out towards the sea. The cleaner's were the best staff we encountered on this trip very efficient and consistent. The location is excellent if you want a beach vaction and sea swimming. The breakfast had a wide variety of choice to suit all. I had a beautiful facial with Annie in the spa she was amazing. Negatives: the front desk staff are not trained to an international level. We vistited other international brands while here and the service from the staff us what you expect when paying these prices. There were many issues given the covid lockdown but they need to revise their refund process and stop hiding behind a wechat customer service process. The staff at the Neera resteraunt were shocking, the food is good but they are untrained in how to be a waiter(bringing new courses when we hadn't finished the current one, putting new courses down on top of dirty plates before taking them away, we had got to course 3 and still no drink had been served. Very bad) Overall if you don't have to deal with the front desk often its a good hotel, but next time would consider a different hotel for better service.

Breakfast was good, lots of choice

Staff were extremely unhelpful

The room was very nice and the staff was always friendly and ready to help. The MGM buffet was my favorite. The business meeting accommodated me and made feel very welcomed. There is a nice ocean view in the suite I got. Over all it was a great stay.

The facilities are nice but there are some glaring customer service issues. Our family of four stayed here for 6 nights and thoroughly enjoyed the pool and easy access to the beach. The garden family friendly room with a balconly. We ate the buffet breakfast each morning and bought the "Gourmet Treat" package which offered lunch at the Silk, afternoon tea and buffet dinner + a show next to the pool. The hotel is located in the resort section on Sanya in Yalong Bay. There is a small town nearby with local food and fast food options as well as shopping. We will not return to this hotel. Our major issue is that they offer a shuttle service to the airport. We spent more than 30 minutes filling out a form that was all in chinese to secure our spot. Two days later on the morning we were flying out they told us that they couldn't confirm our reservation and the bus was now full. So we were forced to reserve an earlier shuttle that would get us to the airport several hours too early. We canceled some of our plans because we now had to leave early. Upon arrival, the shuttke bus we were scheduled to use was also full and not one of the staff could explain what happened to our seat reservations. We ended up taking a Didi for ¥100 to the airport to avoid anymore headache with this situation. This experience was very frustrating and made us decide to not come back to this hotel again. The Room: It is huge! It had a kids space with a small tent and Minion themed decor. The shower is large and separate from the toilet and there is a big bath tub. The balcony was a good size and overlooked a small pool and green area. The room was very quiet and met our needs. The Breakfast They made an attempt to offer Western options by providing, premade waffles/pancakes, an omelet station, fried eggs, cereal, cheese, bread/toast, and coffee machines. There are also lots of local options such as a soup station, noodles, steamed buns, sweet sausages, boiled and baked eggs, porridge, and fruit. The Gourmet Treat: The kids really enjoyed the tea time as it includes lots of fancily decorated sweets and they liked to try each one. The lunch at Silk was very good and the service was good. It fed the whole family and included two soups, grouper, fried shrimp, clams, picked and steamed veggies and stir fried mushrooms. Just be careful about ordering anything beyond the set menu as they will charge you for it. We ordered some watermelon juice for the kids and two small glasses cost us $13.50. The dinner and a show. People started claiming their table at around 5:30 in order to have a good view for the show. The dinner buffet last from about 6-9pm. It includes grilled meats like lamb, pork, chicken, beef skewers, sausages, grilled mushrooms and pinnacles. There was also several types of crawfish and a few sushi options. The only good sashimi option was the salmon. The others were the fake sashimi made out of fish eggs pressed together. The show is fantastic. They had dancers and a fire show. The singing wasn't always great. The minor Issues we had. We were in contact with a hotel representative to make entertainment reservations. She was very helpful at first but then she stopped responding to messages for days at a time and then was very inconsistent with her responses. The next issue we had was the staff ignoring the do not disturb sign. They walked in while the kids were sleeping and pretty much insisted on making up the room on several other occasions. We don't really need new towels each day and can make our own beds so we kept the sign up but they kept pushing in. Some of the facilities are damaged or out of order. The floor of the kids' water park is severely distorted and cracked. My kids kept tripping on it and we are not having fun. They advertise an obstacle course out in the ocean but it was closed the whole time we were there. The children's block area is designed for babies. My last complaint is at the beach the life guard was overprotective. There is a designated swimming area blocked off by rope and bouys and if you get withing 10 feet of the rope the life guard blows the whistle and uses the megaphone to tell you to get away. This is also annoying when you are trying to relax on the beach.

From the moment we checked in, Caroline at the front desk took such great care of us! It was my wife's birthday, and Caroline made sure everything was perfect--floral arrangements, chocolates, and even a birthday cake! We stayed in the family suite and had plenty of room for our family of seven. The huge balcony overlooking the ocean was a perfect place to start and end our day. The rooms were very spacious and comfortable and the service was exceptional. It was amazing to walk right out to a private beach (one of the only beaches open for swimming year round) or to enjoy one of the many pools (our kids' favorite was the pool with free soda and inflatable swans:). The breakfast was one of the best western breakfasts we've had in our 11 years in Asia. Be sure to go early (huge discount and no crowds). They upgraded us to the presidential suite our last night and that spectacular. One of our best beach vacations ever. Rachel at the front desk was also very helpful and mailed us something we left behind. We're definitely coming back to MGM Grand Sanya!

This is a relatively new and luxurious hotel in Yalong Bay, Sanya, China. We were here for 3 nights. We were originally slated to be here for 5 nights but we decided to check out earlier and went to the nearby Marriott instead for the rest of our stay. In room humidity is a major problem and it is not corrected by dehumidifier in the room. The TV in the room is very small and does not contain HD content. Of course, most people are here for the beach and what not but somehow this small TV without HD content just does not go along with a luxury hotel such as this. Restaurants are very expensive and quality of food does not synchronize with the price you pay. Service is also mediocre and nothing is ever done about longlines at the front desk serving people checking in and out. Overall, quite disappointed with this hotel and likely would not return should our travels take us to Sanya again in the future.

Quite possibly the worst service I've ever experienced in a hospitality establishment. Even more disappointing was that this was a branded hotel and I expected at least the bare min in terms of service. 1. Rooms were poorly designed. The shower and bathtubs do not drain properly and if you aren't completely aware at all times you'd find your WHOLE bathroom drenched. The drainage was poorly done. 2. Poor lighting in the room. 3. Lack of typical things as simple as a "do not disturb" sign. 4. Instructed the staff not to clean and they still did it anyway. 5. Originally asked for an early check in. Did not get a reply. It's ok. Arrived at the hotel and asked for it again. Told that they will arrange for it. Waited for 2 hours and was shown to a room. An hour later, was bombarded with calls from the reception saying that we're in the wrong room and had to change. Claiming as well that they didn't have my records and needed to see and do it all again. Amazing as we just did it an hour ago. Was asked to change rooms and offered help to do so. We agreed but after we were done showering etc as we were in the middle of it. When the time came to change rooms, nobody came to help and we had to go down do it all ourselves and to our pleasant surprise was changed to a room pretty much right freaking next to the one we were in. Great. What a waste of time and effort on the guest. 6. Ordered room service. Guy could not communicate at all and was pretty much pointing and demanding doe tips in a incredibly rude way. He didn't even freaking put down the food properly yet. Absolutely horrible. 7. Staff all in general spoke in a incredibly rude manner. Was almost no help at all when we were asking for things like directions as well. 8. The hotel had a severe lack of signage. Conclusion? When in Sanya. Spend the money on a better hotel. We went to the other hotels for a meal and service was a billion times better. MGM did not spend time nor make an effort in properly training their staff. They were uninterested, unwilling and not friendly. They were tip driven and were simply not hospitable. I believe the positive reviews have to be from fake reviewers or big tippers. The food, service aside was good.

First time to Sanya, recommended MGM Grand by family. It’s a very impressive hotel when you walk in to the lobby. It’s located at Yalong Bay, a lot greenery, 2minutes to the beach. The rooms are huge, very space and, this is what style of Vegas MGM. Tried the Poolside BBQ parties buffet, many variety of foods, from Cold Seafood, Chinese, Japanese, al different kinds of foods, plus fresh BBQ beef, pork, Lamb, oysters, many kinds of vegetables, also my flavour Chicken Wings😋😋😋😋. Drinks, many choices including the unlimited Draught Beer. Coffee of course. The M show starts around 7pm, many kinds of performances, singing, dancing, magic shows etc... making the family and kids so high.... the MC is also amazing, Funny talks. I think next time will go with family for relaxing 3 or 4 days, stay there enjoy the food, fun, water sports etc.... looking forward, come back again. 😁😁😁

😡😡😡A non English speaking hotel, designed for local mainland Chinese visitors family with kids. Rooms are dirty and staff are not well trained even the senior on shift. Total communication breakdown. Restaurant food is expensive and sucks. Local tour at hotel even worst, they put you on dirty small van. I would never return again👎🏿👎🏿👎🏿 Totally destroyed the legacy of MGM Grand , if you want to be stressful everyday. Do visit !!!

This is a very long review but please read it through. Please take this review to heart. Do not dismiss it as one bad review compared to how many other good or so so reviews may be out there to offset it. This is not an offhand “Yeah, nice hotel” review but instead a heartfelt well thought out one and should be taken as such. We stayed at this hotel and spent a fair amount of money there. We paid for the Premier Suite, this huge suite on the top floor with balconies on two sides. It should have been great and while art first I was willing to overlook a lot of the small imperfections what happened to me later simply ruined my mood for much of our stay there and so now I would rather let everyone know how I really felt. As I said we paid for this really big suite. It consisted of a large living room with TV and access to one of the two balconies previously mentioned, a dining area but no place to cook or prepare food, one full bathroom and a changing room(?) off the main living area, plus a smaller living room with small couch and TV that for the life of me I can not understand why this is even provided. Then there is the large one bedroom which had access to both balconies, a changing room/closet and large bathroom with tub and separate shower and it also had access to the side balcony. All this should have been great except it wasn’t. Here is a list of the irritations with the HUGE vacation damaging one at the end. * Bedroom closet consisted of two closets in one room. But what good is a closet if you don’t have hangers to hang your clothes from? They put a handful of hangers in just one of the two closets and none in the other. * No place in the closet for your bag except on the seating built in for you to use while changing. Fairly useless when it is used to keep your bag there. * Mold and mildew in the bathroom shower area. * Tile grout coming off and obviously sloppy workmanship, how many stars is this hotel? * The windows all through the rooms have electronically controlled curtains or at least some of them do. You are left to guess which is which and in the end it doesn’t matter because half of the controls don’t work anyway. Same goes for the lighting controls. The lighting for the changing room is controlled by the control pad by the bed and cannot be switched off. It can but after a few seconds the light comes back on by itself, annoying and a waste of electricity as it ends up staying on all night and all day. * The glass on the side balcony was absolutely filthy. Looked like it has never been cleaned, ever. * The big huge balcony is right in the sun. Should be luxurious but it needs an umbrella or sun shade of some sort. * OK Big annoyance here: We were three people in this suite. Me, my wife and our 19 year old son. We had to request an extra bed. So, where does the extra bed go in this huge suite? In the master bedroom. We had to pay extra money for this extra bed. However, a day later, upon investigation I find that the couch in that extra little living room is actually the kind of couch that has a fold out bed inside it! We were not told about this. Instead we are charged extra money for an extra bed placed in our room while we could’ve had more privacy for all and probably a better night’s sleep for our son. This gave men the distinct impression of being ripped off. * The pool bar is a joke. They offer 3 alcoholic drinks and 3 non-alcoholic ones only. The rest being juices, sodas and the like. But of the 3 alcoholic drinks only two were available and they were not common drinks. No Strawberry Daiquiris a staple of poolside bars, no Pina Coladas, what are they thinking!? Also, no milkshakes available which many kids, including mine would like. * We went to the big poolside BBQ one night. The food was good but the staff kept bothering us to pay the bill early when we were trying to enjoy our meal. This was very annoying. * Speaking of the poolside restaurant, on top of achingly slow service, where it took 30 minutes to get a drink the first day when there were no other customers to keep them busy we had one instance where my son’s girlfriend was refused a straw for her tall ice filled drink. When asked why, they said it was for “safety/security reasons” (Because We were there during the time of the Boao Forum for Asia) and offered to change her drink into a different glass instead. When they were saying safety/security reasons they were not talking about her safety. They were implying that they felt giving her a straw was a threat to someone else’s safety. A PLASTIC STRAW. They refused to allow her to have a flimsy little plastic straw because they felt there was some implied threat whereas they did not worry at all about the METAL KNIVES and other utensils that they were giving everyone? How does this make sense to anyone??? Eventually after much complaining they gave the girl a straw. Such a hassle. * As mentioned we were there during the time of the Boao Forum for Asia so the security was very high. There were heavy security screening processes if you left and wanted to re-enter the hotel. Another major inconvenience being that we had a car but no one was being allowed to park at the hotel but instead we had to park in the public car park nearly a kilometer down the road. Even if you went to the hotels beach you could not take a bag down to the beach and you had to take a room key otherwise they would not let you re-enter. At night you were not allowed to stroll the beach past either end of hotel property. Most importantly all the beach activities such as jet skiing etc were curtailed, not allowed at all. We were not informed this would be the case before booking our stay. So, we paid full price for a hotel stay but not allowed full benefit, not allowed to enjoy as much as we normally would have. Made for quite a boring time. * Lastly, the biggest issue. Much of my time at this hotel was spent sitting in front of their Flywave flowrider style surf machine watching my 19 year old son having a good time. I wanted to have a good time together with him but instead I was relegated to sitting there infuriated after suffering the humiliation of age discrimination! I’m 55 years old. Is this old? We elect presidents to run countries that are older than this, we have CEOs of multi billion dollar companies that are older than this. I myself am a Helicopter pilot and I like many other pilots endure the stresses of flying both the simulators for training and the multimillion dollar aircraft full of often extremely important VIPs and heads of state. BUT MGM Grand Sanya THINKS I AM TOO OLD AND TOO FEEBLE TO SURVIVE PLAYING ON THIS ATTRACTION!!!!!! I can Ski, I can Snowboard, I can fly helicopters, I can go mountain biking, wake boarding, whatever BUT MGM management in China thinks I and you too if you are over 50 are too old for this! I could’ve had shared nice Father/Son bonding experience with my son but instead I was left feeling irritated and unhappy for much of my vacation thanks to MGM Chinese management. I doubt MGM in the US would ever consider making a policy like this that is blatantly discriminatory regarding age. They may ask you to sign a waiver and that would be it. That said I will NEVER stay at MGM Grand Sanya again and urge anyone over 50 not to either if you don’t enjoy discriminatory policies.

I’ve asked and confirmed with my travel agent one day before to get a non-smoking with an hour early arrival. Upon arrival, I’ve been asked to wait for couple hours and then the room will be ready. Then I came back and asked to wait for another couple hours. Now I’m trying to dine at one of the restaurant inside. The reception said no table and don’t know how long to wait. I’m actually the only one waiting. And just now I’ve to point to the reception that there’s an empty table and she told me to wait for few minutes after checking. I’ve asked to contact the duty manager but no response at all. Really frustrated and pls don’t call it Grand and the service is worse than a 3 star hotel.

For a 5 star resort we expected more. Our room was fine. It seemed clean and we had a lagoon room so it was great to be able to go out the door into the pool. Disappointed that there were only chairs available to sit in, instead of sun loungers which would have been more relaxing. Being from NZ and speaking English, there was definitely a language barrier. The staff at the front desk were very helpful, but the language barrier throughout the rest of the resort was harder, especially when trying to order food in a restaurant or for in room dining. We found the food to be expensive for what it was, and not really up to the standard I would have expected in this type of resort.