ibis Navi Mumbai - An Accor Brand

Nothing really. Wash room washbasin was very dirty. Mr Abhishek Pillai Room Divisional Manager was very kind to hear the complaints as I had already conveyed the same that this hotel is ruining the name of Accor Group. He came across as a professional guy who would do well to take the complaints positively and do the needful. Only time will tell. Its not value for money at all.

Dirty Toilets. Slow In room Dining Service.

No frills value for money

Location

Well maintained

Service slow

Well maintained

Service a bit slow

Washroom so congested

Pretty much nothing

Hygiene standards were very poor, wash room facility was extremely poor , bed was very uncomfortable

Location is very good

Friendly staff. clean rooms. overall really good experience. the common area amenities were in good condition.

Très bonne prestation, chambre propre, buffet assez varié et le personnel est très agréable. Un grand merci à Anishka et le gérant du buffet pour leur accueil

Staff, cleanliness.

朝食も夕食もまあまあだった。スタッフの対応もそれなりによかった。

レセプションの対応はイマイチ。値段の割に部屋は狭い。施設は少し古い。周辺の交通渋滞がひどい。クィーンの部屋を頼んだのにツインだった。

I got free parking. Just the parking area was smelling too bad. We had to literally cover our nose n run to reach our vehicle. Breakfast was average

I guess breakfast could have been better. N in ibis parking I wasn't expecting such a bad smell It was self parking so we had to cross the area ourselves N the TV size in the room was too small

The food quality was very very good.

The rooms were bit cramped

Good staff

Too small and congested washroom

Staff , they are so sweet and friendly. From the reception staff to kitchen staff all were very supportive and helpful. Specially Mr.Aakash from kitchen department, my special thanks to him and regards.

Location was good if we talk about Navi Mumbai. The complimentary beer facility made my foreign colleagues happy.

There were some TV noise from the adjacent rooms. The rooms were not soundproof. I requested omelette in breakfast from the staff but no one served the same.

Polite staff and guestcare was excellent

Car Parking bit tricky and in convinient during rains

Nothing to Like, no response from the staff. restaurant staff do not care me and my colleagues had to wait 2 days to get a cheese omlette :) can you believe they said we do not have cheese in the hotel.....

rooms a very congested, not clean and your telephone in the room does not work. the worst is the restuarant staff they do not remove the plates nor provide any spoons or tissues or atleast water all we have to go by our self and get it.

Check in took one hell of a lot of time. In room dining was also not quite uptu mark.

Hygienic, neat and clean 👍

I had a wonderful stay at this property. The room was clean, comfortable, and well maintained. I would especially like to thank the reception team for accommodating my request for an early check-in. The staff were extremely polite, welcoming, and genuinely helpful throughout my stay,

The rooms are really not great as what they are charging, small rooms, tv unit was pathetically done at this hotel, like a 1 star hotel arrengement. The rooms make us feel that we are not in comfortable space like what we actually paid for, lobbies they make great but charging hefty some for what they offer

Refer above

Very good

Conveniently placed

Old rooms.

Worst property , extremely unclean and unhygienic

Everything

The property was not maintained in a hygienic condition. Moreover water they are providing is of not good quality.

Food and water

Value for money That’s it

Rooms a lil bigger needed

Everything

NA

Nothing

Poor staff attitude at reception

The staff there provide good service Ansari sir was helpful and properly is good

The ac isn’t cooling well and the power keeps going out

Good spread and Egg options, besides 2-3 types of menus were available. One-two types of fruits could have been added, besides Pineapple and Watermelon. Say Orange and Papaya.

The spring mattress was too bouncy and not comfortable for sleeping. You should consider using Coir-Foam combo mattresses for a comfortable sleep.

Alley and rooms were not pleasant smelling may be because the ac wasn’t turned on and kept

No

Smelly, mosquito,Old stuff

Ok ok stay

Service, rooms, location, basic things like shower cap not available, reception contact not happening, always need to call for basic things missing, checkin experience not that smooth waiting time more

Excellent service

Food quality

Well laid out. No fabs

The flyover in front

Good all

Not good masala chai

Staff n services

Nothing

Housekeeping poor, flush of toilet not working, reception staff asked for ac not properly working, no response, other customers also complained of same, toilet dirty, dirty water in flush, wash basin not clean, bedding not very comfortable, asked for tea however no one served it

Convenient location

Room service and food serving time

Overall infrastructure was good.

Too much outside noise due to some construction activity. I was forced to change the room and waited for 2 hours. Prior information need to be given in such scenario at least before check in. Facilitators count needs to be increased during buffet time.

Hardly much.

Practically everything. Service was slow. The room was unclean. Curtains were falling apart. The bathroom was quite dirty and the sheets looked like they hadn't been washed. The breakfast the next morning was the icing on the cake, in that there was none. We waited for 35 minutes to be seated and still did not recieve any food. When we finally did, the server who was cleaning the table, took the plate I was using as dirty dishes. We reduced our stay at Ibis and moved into the Marriott nearby for the remaining part of our trip.

Our experience at ibis Navi Mumbai was absolutely fantastic from check-in to check-out. The hotel maintains excellent standards in cleanliness, comfort, hospitality, and customer service. Every member of the team made us feel welcomed and valued throughout our stay. A heartfelt special thanks to Mr. Arbaz for his exceptional hospitality, professionalism, and personal attention towards guests. His courteous nature and willingness to help truly stood out and made our experience even more pleasant.

We would also like to sincerely appreciate Sayali, Anuska, Rohan, and Angana for their constant support, friendly attitude, and prompt service. Their dedication and positive energy created such a warm and comfortable atmosphere for us. The room service team deserves special recognition as well. They were always quick, polite, attentive, and ready to assist with anything required. It is rare to see such consistently helpful service delivered with genuine smiles.

Good breakfast, ideal location

Took slightly longer for the room to cool, bathroom is a bit cramped

Everything was great

The property was OK but not worthy according to charges

There was lack of staff nobody was there to pick our bags

The Beds were Good

Car Park not suitable for normal cars, the fish antennae got damaged. Modify you parking and post a person to advise on car parking

Confortable and quite stay at room

Not much amenities

The bathroom could have been better

I have never felt so horrible in an Accor Hotel group before! The staff were nice enough till I found out that I had misplaced my passport at the airport on my way from Nagpur and had explained this to the hotel, I was going to return to the airport so I could go and get it but they literally kicked me out of the hotel late the same evening, saying they can not have me there because they do not have proof of my visa stamp, I was so distraught and even the manager would not come out and talk to me or offer any help. I had to go back to the Sea princess Hotel where I had stayed previously and they were apologetic for the way I was treated, and the next morning I had my passport back. But this left me with a very bad experience with Ibis Mumbai and I intend to tell everyone I know about their carelessness. It was my first visit to Mumbai and though a long time client of Accorhotels, they did not even take that into consideration and their attitude was just callous and mean.

They made me never want to go into an Ibis hotel ever again.

breakfast was fine, wasn't aware that there was a dosa counter, they should display or at least can inform the eaters

1. overall experience can be far better, bathroom is very compact and with no checking on soap, body creams etc. 2. asked for sleepers and had to remind couple of times to get it, finally got it when purpose was done

The location and how close it is to my office.

I was given a smoking room and it smelled real bad.

The staff was very supportive and good

The bathrooms r very small and the door remains open from down

It's exactly what you expect from an Ibis, and good value.

Nothing.

Property is very dirty and lot of noise from surrounding area due to construction.

Everything