The Exchange Regency Residence Hotel Managed by HII

Nothing special

The bed can feel the spring. There's mosquito also. Have hot water dispenser but no coffee or tea bags. But only got sugar.

Location

The door card is not working 😭

Shower is too small

The location was not too bad. the pool was ok. Price wise cheap, I suppose you get what you pay for.

The room was small. The toilet paper and coffe wasn't attended to. There were no sun loungers at the pool.

Location. Near the mall

NA

Aircondtioned is working well Room.was perfect

There is clogged on the sink hole at the.wash basin. Water in the jacuzzi was cold even in the swimmimg pool.

Defective aircon

Room Clean, Staff accomodating.

Comfortable, every facility is well maintained. Room service assistance is also reliable.

the atmosphere and rooms are so very nice

The hotel provided good service, comfort, and convenience. I would gladly return in this hotel because the accomodations is excellent and I will recommend to my friends who looking for a relaxing and enjoyable place to stay.

We celebrated one of my best friend's birthdays with a memorable staycation at The Exchange Regency Residence Hotel. From the moment we checked in, the cozy and upscale atmosphere provided the perfect setting for our 'BFF Celeb.' We were especially captivated by the stunning view, which made our stay even more extraordinary. We spent the day enjoying the room’s amenities, sharing stories, and making the birthday girl feel truly special. It was the ultimate bonding experience, topped off with a fun and relaxing time at the swimming area.

The staff were all friendly and accommodating, always smiling and willing to help. Perfect spot kung gusto mo lang mag-unwind or mag-staycation with friends. babalik kami for sure!

budget friendly hotel with a good location and helpful staff ideal for short stays.

We had a great stay at the hotel. The room was clean and comfortable, and the staff were friendly and helpful. The pool was nice and relaxing, and we really enjoyed swimming there. The location was also convenient. Overall, it was a good experience, and we would definitely come back again.

I had a pleasant stay at The Exchange Regency Residence Hotel. The amenities were really convenient — I liked that they have a swimming pool, gym, and even a mini-golf area, which makes the stay more enjoyable. The view from the higher floors is nice, especially at night when you can see the city lights of Ortigas. What I liked most is the location. It’s right in Ortigas Center, so malls like SM Megamall and Robinsons Galleria are just a short walk away. Overall, it’s a good choice if you want comfort, accessibility, and a relaxing stay in the city.

My stay at Exchange Regency Residence exceeded my expectations. Even as a 4-star hotel, the service and comfort felt 5-star. The room was clean, spacious, and very comfortable, perfect for resting after a long day. The staff were friendly, professional, and always willing to help. The location is very convenient, with easy access to nearby places. Overall, it was an excellent experience and great value for money. I would definitely stay here again and highly recommend it.

Had a really pleasant stay at this hotel. The atmosphere was relaxing the moment we walked in. The lobby looked elegant and the staff welcomed us with a smile which made check-in feel easy and comfortable. Our room was tidy and well-organized, with complete amenities. I appreciated the small details like fresh towels, toiletries, and a clean bathroom. The air-conditioning worked perfectly and the room was quiet at night, so we were able to rest properly. Service was excellent — whenever we had requests, the staff responded quickly and politely. The location is also a big plus since everything you need is nearby. Overall, it was a smooth and enjoyable stay. I would gladly recommend this hotel to friends and family and would love to stay here again.

I had a wonderful stay at the hotel. The staffs were friendly and attentive, ensuring all my needs were met promptly. The room was clean, comfortable, and well-maintained, with a great view. The amenities, including the pool and gym, were accessible and well-kept.

My experience when I checked in at Hotel Regency Residence was good, the staff there are very accommodating and really took care of me when I checked in. Also, when I have needs they provide them immediately when I request, they are very hospitable to the guest. The front desk is very clear on all the rules and very friendly too, and the hotel staff like housekeeping I can say they took care of me and the rooms we stayed in at the Hotel are very good. I'm so thankful that I had a good experience at Hotel Regency, I want to recommend this hotel to my family and friends.

Had an amazing stay at The Exchange Regency! The high-floor view of the city lights at night was definitely a highlight. The whole place has such a chill, relaxing vibe—it’s the perfect spot to unwind and escape the hustle and bustle of Ortigas.

The Front Office and housekeeping staff are so friendly! They really took great care of us. The view is beautiful, especially from the women’s sauna, and the pool is huge. We also set up a celebration for a birthday while we were there. We’ll definitely be back.

The staffs were nice and very welcoming, sobrang helpful din sila if you need anything or requests. The city view is nice and very accessible ang location.

i recommend this hotel because it has beautiful room and welcoming employees and responsive Front office, thats all thank you

The location is very accessible and when you want to visit malls it is easy to go there because it is walking distance through The Exchange Regency Residence Hotel. The ambiance of the place very cozy , the rooms are very neat and clean and most especially the employees are very welcoming and friendly.

It was peaceful

Until now jacuzzi is still not working. Staff said already full house, but I was able to book another room while in the lobby

We like the room, free mineral water and cold aircon.

Faucet has leaked, water in the swimming pool is smells like moss, water in the pool is not clean and no microwave.

Schimmel in de douche

The suite room is spacious...Complete dining sets alongside with its kitchen utensils, microwave and rice cookee if you want to prepare/re-heat your food... What I also love is their toiletries...

Sadly poor wifi connection

Clean and beautiful and relaxing

No restaurant to eat breakfast

Nothing. I endured the stay because i know i can’t get my money back.

It’s not how I expected it based on the marketing and photos. Very old and unmaintained property. Pillows are yuckie too. They don’t replace the cushion inside. Seems like being used for a decade already. Color of pillow is brown inside, although white pillow case hides it.

The location

Not many amenities and there were cockroaches

didn't have breakfast

nothing

A comfortable stay and great Location I had a pleasant stay at The Exchange Regency Residence Hotel. The room was clean, the staff were friendly, and the location made it easy to explore the Ortigas area. The pool and sauna were a nice bonus after a long day. Would definitely consider staying here again.

The location was convenient, parking was easy, and the air-conditioning worked well.

The room’s condition was unacceptable. The bed covers had stains, the lighting was inadequate, and there were numerous cockroaches throughout the room. Several were crawling on the dining table, and some even made it into our food. This was highly unsanitary and deeply concerning.

I had a wonderful experience at the Exchange Regency Residence Hotel. The staff were friendly and accommodating, the rooms were clean and comfortable, and the location was very convenient. Overall, it was a pleasant stay and I would definitely recommend this hotel to anyone visiting the area.

They room is very clean

The Exchange Regency Residence Hotel are so fantastic that you can stay when you looking for such a great experience. The staff are so approachable and welcoming when you walk in to the hotel also had a great accomodation you'll needed in this hotel.

Location

cockroach

Mabilis na transaction

*due to weather sana kahit sa property mismo pwede ireschedule *ung shampoo sa cr hindi naka refill

A genuinely pleasant stay at The Exchange Regency. The high-floor view of the Ortigas skyline was fantastic, especially the city lights at night. The hotel itself has a calm, relaxing ambiance that's a nice escape from the city hustle. What truly stood out was the check-in, the staff were incredibly friendly and welcoming, offering a genuine warmth that made me feel at ease right from the start. That warm service really set the tone for a great stay.

The Exchange Regency Residence just clicks, you feel a beautiful vibe the moment you walk in. Its sophisticated ambiance is perfectly balanced with a deep, welcoming warmth. Yet, if I'm honest, it was the people who truly made my stay so incredibly special and heartwarming. The staff are simply lovely souls; their friendliness is genuine, and you can truly feel they care about your well-being. Everyone, from the front desk to the hallway, offered a beaming smile and a helpful hand. They didn't just meet expectations; they went the extra mile with heart, making the entire visit seamless and wonderfully personalized.

Had a really nice stay at this hotel. The staff were friendly and helpful, always ready to assist with a smile. The room was clean, comfortable, and had everything I needed for a relaxing stay. I especially loved the view from the swimming pool area, which was my favorite part. I also appreciated the quiet and peaceful atmosphere, even though the hotel is in a busy area. The location is very convenient, close to malls and restaurants. Overall, it was a pleasant experience, and I would definitely stay here again.

This hotel is exceptionally clean, with a hardworking housekeeping team and courteous front desk staff. The environment is safe, well-organized, and comfortable. I had a very pleasant stay and would gladly return.

My stay at The Exchange Regency Residence Hotel was truly unforgettable. The staff were so genuinely kind and eager to share their knowledge, which made me feel so at home. And the room was clean and tidy, and having all the amenities I could possibly need made it so easy to relax and just be myself. Overall, it was just a genuinely great experience from start to finish.

Great location

Uncomfy pillows Rude security guard (Afternoon Duty)

Room

Parking

Very nice, clean and comfortable room. Nice city view, Excellent service, friendly staff, near malls (sm megamall, podium, shangri -la plaza, robinsons galleria) just walking distance. Most oof all value for money.

The hotel's stylish rooms, friendly staff, and excellent location made for a wonderful stay. The free breakfast is good also, the nearby cafes and restaurants were great. The hotel's cleanliness, comfort, and service were all top-notch. Highly recommend to anyone visiting the area. Will definitely come back! 😊👍"

Polite and friendly staff, nice pool, clean room and accessible to my working place.

None

The hotel was well-maintained, the staff were welcoming and efficient, the location was convenient, and my stay was pleasant overall.

Microwave was in the photo of my premium room and it was not provided in my room, only for premier rooms Took staff 50 mins to fulfill my request of heating my meal with their staff microwave Fridge was set to 7 temp, it froze my items, nearly exploded my 2 reusable bottles The door to my unit was possibly tampered with as on my 2nd day I nor the front desk staff could open it without a specialist coming to replace the door The tv remote buttons are not accurate and confusing Stay away from here

Walking distance to SM Megamall. Nearby convenience stores (Lawsons, 7/11), nearby coffee shops like pick up coffee and Zus.

A lot. 1. Hotel is old 2. Bed is uncomfortable. On pur first night, it seems like the bedsheets were not replaced. There are still stains on the bedsheet when we arrived but because it's already late we weren't able to request for change of bedsheets and pillow case. We were not able to sleep comfortably because the sheets were itchy. 3 Super liit ng banyo. As in. When you open the door, bubungad na sau un toilet bowl, and not unless you are super thin mdali lang sau lumusot papuntang shower area, pero if not, you have to squeeze yourself in between sa door and sa lababo. 4. It's like they do not clean the room. The phone is dusty, the inside of the ref is dirty. Overall, we were not happy with pur stay. We booked 3 days and 2 nights pero dahil di kami nasiyahan we left kinabukasan din.

Good service and Friendly staff's, Specially the Housekeeping peeps. The room are clean and comfortable, location is convenient at the podium and megamall.

The room was spacious, beautifully decorated, and had all the amenities I needed – including a very comfortable bed, high-speed Wi-Fi, and a modern bathroom with great water pressure. Housekeeping was consistent and thorough throughout my stay

I had a very pleasant stay. The staff was really helpful and courteous , and specially to attention to details of room cleanliness , fresh linens, spotless bathrooms, and well-maintained public areas.

My internship at The Exchange Regency Residence Hotel was an incredible learning experience. From day one, I was given real responsibilities in Housekeeping Department. The team was welcoming and always ready to share their knowledge, making me feel like an important part of the department. I gained valuable skills in communication, problem-solving, and customer service, and I appreciated how hands-on the experience was. This internship has given me a solid foundation in hospitality, and I’m grateful for the opportunity to grow in such a supportive environment.

Convenient to the place that i want to go , good location to me

being staying this hotel previously but a bad experience that the property provide me a room with a small toilet this time

The swimming pool is nice.

Empty bottle of shampoo and body wash.

Never again. Not recommendable. Always have cockroaches (ANYWHERE!) Rooms were all small. Service were always next to nothing. Hey Exchange Regency, please improve 90% of your service (almost everything). From security guard to room service. mostly the attitude of the attendants.

Our stay was comfortable, property is clean, and the staffs are professional and friendly

Waiting time at the elevator

I had a very enjoyable stay at The Exchange Regency Residence Hotel. The location is fantastic—centrally located in Ortigas, with easy access to shopping malls like SM Megamall and The Podium, plus plenty of dining options around the area. The hotel itself is modern and clean, with spacious rooms that are perfect for both short and long stays. I was especially impressed by the kitchen facilities in the room, which made it easy to prepare a meal when I didn’t feel like going out. The bed was super comfortable, and I had a restful sleep every night. The highlight for me was the pool area—it’s well-maintained and perfect for unwinding after a long day. The gym was also a nice bonus for keeping up with my fitness routine. The staff were very helpful and friendly, always ready to assist with any requests. Overall, I’d highly recommend this hotel to anyone visiting Ortigas. It’s a solid option with excellent value for the price, and I’m already planning my next stay here!

Clean and Nice rooms

Receptionist not accommodating. Do not smile. Grumpy.

Room was clean and spacious. Aircon is cold and quiet. TV with cable works well. Pool is free to use and pool towels are provided. Lifeguard on duty at all times. Location is great! Walkable to Ayala the 30th, Megamall, and Estancia. Staff are helpful and professional.

Pool doesn’t have lights so it’s dark to go night swimming. Very cold water.

The 2br also had 2 full bathrooms, spacious and functional living/dining room area, good water pressure and hot water temp, shower was small but had shower curtain, pool was very nice, friendly staff, good location about 10 min walk to Mega mall, easy to catch a Grab, very soundproof - never heard neighboring rooms

Wifi - very slow even for a simple Google search and often have to re-type in pswd Cleanliness - many hairs on the floor when we arrived, sheets had various stains and did not smell fresh, smell of ipis, saw several cockroaches and even one on my toothbrush Bed - mattress has several very uncomfortable lumpy springs No hotel breakfast option but many nearby stores within walking distance Golf was one hole, not really an activity

- Clean room, except for windows - Friendly staff - Good location of hotel (easy walk to the mall) - AC working good - Free water almost every day

- Cleaning staff ignores the do not disturb sign ( this was very very bad) - Elevator takes quite long to arrive at a floor - The toilet creates loud sounds that sound like a scream. This sometimes continues for 10-20 minutes. It starts after flushing and also randomly in the day - The fridge freezes EVERY drink!! - The TV is too old and basically unusable - The Safe did not work - The WiFi was bad; no connection in the bathroom and sudden disconnects