The Exchange Regency Residence Hotel Managed by HII vs Similar Hotels

Multiple complaints about very small rooms, poor views (concrete wall), and defective aircon; one mention of a 'perfect' room but overall below average.

While many rooms are comfortable, some complaints about outdated furnishings and maintenance issues were noted.

Rooms were deemed clean but isolating and lacking certain amenities.

Rooms frequently described as clean and comfortable, with some minor issues reported.

Room was reported as clean in one review, but housekeeping lapses (missed toilet paper/coffee) and a clogged sink were also mentioned — mixed but generally acceptable.

There are reports of unclean curtains, wallpaper, and dust under furniture, indicating a need for better maintenance.

There were ants in the room and other cleanliness complaints.

Cleanliness mentioned as 'hotel is clean and fresh', but some reviews indicate issues with organization and no towels provided.

Location was repeatedly praised (near mall, generally convenient); reviewers cited location as a clear positive.

Proximity to shopping and event locations is frequently praised.

The location is great and central, being near shopping areas.

Convenient location often praised for accessibility and proximity to other venues.

Staff described as accommodating in one review, but issues with door card/access and missed in-room supplies indicate inconsistent service.

Friendly and accommodating staff were frequently mentioned across multiple reviews.

While some staff were accommodating, there were reports of unsatisfactory service from one staff member.

Service rated positively in most reviews, with multiple mentions of friendly and accommodating staff.

Not discussed in detail in the reviews (aside from in-room coffee sometimes unattended) — assumed standard for this hotel tier.

Breakfast received positive comments, but lack of dining options needs improvement.

Limited dining options nearby.

Issues noted regarding breakfast organization, affecting overall rating.

Pool described as 'ok' but lacked sun loungers; jacuzzi/pool water reported cold and some maintenance issues — amenities are mixed to below par.

The hotel provides basic amenities, but there are limitations such as no food service as per the menu.

No toiletries or kettles provided, and parking was limited.

Amenities generally well-received, with special mentions of gifts and warm hospitality.

Reviewers noted the hotel is cheap and suggested 'you get what you pay for' — generally seen as good value.

Value for the price is considered good, especially with the inclusive breakfast.

Good value considering the strategic location.

The price is considered reasonable for the services and overall quality provided.