Hotel Florencia by Marho vs Similar Hotels

Room is spacious with excellent views and comfortable.

Rooms are comfortable, but the carpets are in need of replacement.

Beds and pillows described as very comfortable and rooms spacious. Several functional issues mentioned: low night lighting, bathroom design flaws, shower/door problems and occasional lack of hot water.

Rooms are small and some maintenance issues reported.

Some issues mentioned regarding bathroom water quality and filling the bath.

The cleanliness was noted as needing improvement, particularly in the carpets and general areas.

Multiple guests reported cleanliness issues: breakfast area/utensils dirty, blocked shower drain, and generally 'regular' cleaning in places. Some rooms appeared acceptable but recurring cleanliness complaints lower this score.

Multiple mentions of dirtiness and lack of maintenance.

Cerca de jardines de la hacienda, bares y restaurantes bonitos.

The location is somewhat distant from the center but appreciated for its comfort.

Consistently described as well located — in/near a small shopping centre/outlet and convenient for guests. Location is a clear strength in most reviews.

Positive feedback on location being central and safe.

Standard quality for this hotel tier.

Excellent service was consistently mentioned across several reviews.

Staff repeatedly praised as very attentive, friendly and helpful (reception named specifically). A few isolated service gaps (misinformation about shuttle, understaffed breakfast area) were noted, but overall service sentiment is excellent.

Good service during night shifts with positive attitudes from staff.

Limited food services available, no restaurant in the evening.

Pricing for food and drinks was described as excessive compared to hotel expectations.

Mixed feedback: some guests praised a complete breakfast offering while others reported very poor breakfast service (lack of utensils, soggy/revomed items, understaffed). Overall food quantity and options often positive but service execution inconsistent.

Breakfast quality reported to be disappointing in some reviews.

Lack of restaurant service in the evenings noted.

Amenities such as a clean pool and comfortable beds were appreciated.

Property offers an outlet/supermarket on site which guests found convenient but underwhelming; advertised shuttle service was reported missing. Other amenities generally functional but some failures (coffee machine, limited cups) were noted.

Basic amenities mentioned, but issues with some facilities.

Generally considered fair for the experience provided.

Identified as overpriced for the level of experience and quality.

Many guests felt the stay provided good value — comfortable beds, included breakfast and friendly staff — despite some service/amenity shortfalls.

Generally considered a good value for the price, but could improve.