Hotel Casa Fortuna

I asked for twin sharing while making reservations. They gave me a double bed. Ac wasn't working and the hotel wanted to give me a table fan instead of ac. They had empty rooms but they didn't want to give me another room, and insisted I should stay with a broken ac.

Location, staff. Staffs are really friendly and helpful. Very unlikely of a hotel in kolkata. Food all vegetarian and really good.

Rooms, tiny room, rather I would say tiniest room I have ever seen in a hotel. difficult to move inside, very expensive for the size and facility of the hotel. Bathroom are not cleaned enough, old fixtures. Ac makes noises, doesn’t cool enough. It’s an old hotel which is not being maintained well.

Only the restaurant

Moldy pillows and mattress Low ceiling without any ceiling fan

Great veg breakfast - South Indian and partly Jain Kanisk at reception and Chia Sharme in 'Kitchen' are doing great work.

Very central location, clean and comfortable. Very obliging and helpful staff.

The hotel was very good! The staff very friendly!

There is a little bit of noise in the evening from the street as it is in a very central location, but this was not a problem for us.

The location.

While some staff were kind, others just wanted to make things difficult. (Example — we came down with our laundry. They told us to return to our room with the laundry and wait for someone to pick it up a few minutes later. Just silly. Another example — in various places they say laundry is done at 5 or 7, then they said 8, then 9. In reality, the night we needed to pack for early departure the next morning, not only was it not delivered until after 10 pm but the staff got combative and actually hung up on my husband when he called to ask when it would be delivered. Internet is awful. Constantly kicking you off and saying you’re reached a cap, which the staff seemed to have no clue how to solve and just kept ignoring until one person fixed it easily — for that day. Maintenance is not good — mold covers the walls in the bedroom around the bathroom, and using the shower resulted in water all over the bathroom.

Breakfast was satisfactory

Very small room and cheap and smelly bed and no water in bathroom

Overpriced and rude behaviour of staff. Dirty rooms and infested bed and bathroom

The hotel is overpriced and dirty room. Very rude behaviour of staff.

Overpriced and staff is very rude. Room is very small and smelly bathroom. Dirty bed and rude behaviour of staff

It was clean , decent and very well located . The staff were the highlight - excellent people

I wish they had a category of bigger rooms

Strategic location, cleanliness, staff was Polite and cooperative and food was excellent. Rooms were a bit small in size but well kept. One suggestion is to install Fan since there is no windows for ventilation and Ac can't be tolerated all the time

Good value-for-money, for a good location and a decent standard. The room was clean, even if it would benefit from refurbishment.

Underwhelming restaurant - unnecessarily formal, and with rather bland food. Staff seemed to be constantly fishing for tips, after a buffet breakfast I was told (twice) that my bill excludes a service charge (what is there to give a tip for?). Lots of filthy looking foods stall on the shortish walk from the metro station.

Puhas, korrektne, toa planeering hästi läbimõeldud. Kõik vajalik olemas - kohvitassid, veekeetja, hambahari, ….. . Hommikusöök rohkete puuviljadega. Toit heade valikutega, aga mõeldud kohalikule turistile. Tahan väga tänada pr Chaina Sharma, kes tutvustas meile Inda erinevate piirkondade toite. Aitäh, pr Chaina Sharma.

Wi-fi.

The staff is very kind and helpful. They were really sweet. The location is great. I contacted them because I would be arriving very late in the night and they were responsive.

The morning breakfast is just OK. The hotel itself needs some work and a refresh. The walls need to be painted and things need to be updated. But the rooms are still OK.

Nice hotel good location

I really liked the breakfast buffet and the friendly staff. Invaluable was Ms. Chaina Sharma, who also offered to help me with my saree, attended to all my questions, and made excellent suggestions about city sightseeing.

The exterior doesn't do the place justice. The building looks outdated and uninviting, and I was a little concerned when I arrived.

While convenient for access to the city, the immediate area is not particularly pleasant. However, the hotel, while it provides all that is needed, is a little 'tired' as to its decor. But, the in-house 'pure veg' restaurant and bar is excellent, providing breakfast, lunch and dinner. The staff are charming, friendly and efficient. It may not be 5* but gets an A from me.

Hospitality

Clarity in the tariff... I booked double occupancy room... but charged extra..

I like the openness of the staff, china in the restaurant as well as others.

Nothing

i booked the room for two days(3 and 4th oct)(checkout on 5th morning ) and i was supposed to checkout frm my room in the evening and when i mentioned this while chec-in the staff start to argue with us that why will u check out in the eveni g time why ur not leaving the next day and later that day they started to force me and my family to leave the rooom on 4th oct and the experience was horrible

Property was under construction so there was a mold in the room. I requested to change which was approved when I talked to Expedia's customer care otherwise they were not agree to change the room.

The staff was very courteous and helpful. I really enjoyed my stay here. If they could just spend a little bit on the overall upkeep of the hotel and ensuring that some things are kept away from the guests eyes - for ex. A floor polishing machine was kept in the hotel lobby and it stayed there during my entire stay of 10 days. I didn't have breakfast at the hotel, so can't comment on the variety, but their restaurant had a lot of jain food options and the food was quite good (when I had lunch there). The rooms were nice, clean and comfortable. The housekeeping staff and people at the reception were super helpful. Would like to repeat my stay if the hotel spends a little bit on renovations :)

General upkeep and maintenance of the hotel

Location

Price not included breakfast

Most reception staff very friendly & helpful.

Very noisy a/c. Bedsheets had holes, stains.

Although this place is pretty unremarkable, I wouldn’t say that’s a bad thing. It’s OK, and that’s fine. The best part is the location. And if you are someone who likes to walk when travelling, this is a great place as a home base.

Very clean, comfortable and noise free room. Check in was quick, staff friendly and helpful. Room service good and quick. One prep was too spicy but gave us free ice cream to make up for it. Check out quick. Overall would definitely recommend!

Friendly staff.

It's location, food.

Rooms are suffocated. No ventilation.

Staff, comfortable room, good and rich breakfast

The room are noisy because of the traffic outside (a big avenue besides the hotel)

Buffet breakfast was outstanding - big range of options

1. Wifi was terrible and logged out every few minutes. 2. Front rooms get quite a lot of noise, and vibrations from trucks on the overpass feel like an earthquake when laying in bed.

They should have mentioned earlier that they are a complete vegetarian hotel. As for a non-veg people, its hard to stay veg for a week. Moreover, their internet facility is very poor. As a journalist, no can work with it.

excellent restaurant

Excellent

Fair

No hot water, we have to ask reception every time

Very dangerous hotel for early or late check-in. This hotel is closed when I arrived. And in few minutes that I was waiting outside, 2 very suspicious person approached and force me to join them. They tried to grab my bag. I asked booking.com to block this hotel. But no action. if you do not want any risk of kidnapping, avoid this hotel.

Hotel is closed and very dangerous if you do not want any risk of kidnapping, avoid this hotel. Fake indian reviews on this page.

Nice staff

Air ventilation in the room, bad smell

Absolutely nothing

It was an absolute horrendous experience overall. The staff don't follow basic decorum. They barged into my room without notice. The staff at the reception was rude . The hotel is noisy with no sound proofing at all and the bed shakes because of the heavy vehicles passing by. Terrible experience overall.

Nothing

Bad bad property

location

room size

This place doesn’t look or feel like the photos they have uploaded on travel sites. The bedrooms are dirty and stink of mold and mildew. Not a clean place for western travelers.

location and food quality

room size

The property is at a very good place from where almost everything is easily accessible. Atleast it was very convenient to me as I had work in a place nearby . Staff was helpful. Service was nice

They don't have fans in room. Only AC which makes it a bit uncomfortable as after a point you will start feeling cold and you don't have a fan . Rate can be a bit cheaper. We were 3 occupants but the room size was small

This property is in a good location and provides a plesant stay in busy Kolkata

The location was convenient for my plans. I stayed for almost ten days. Overall I was very satisfied. The staff was very efficient and professional, I was checked in by Rahul. The room was clean and the AC worked very well, it was the month of August and it felt nice to walk into the lobby and the room. The restaurant is excellent. It is fully veg, the food is very tasty. I remember the Kadahi paneer which I look forward to having again when I am back there. The restaurant is very popular can get crowded quickly during the peak dining times. The service at the restaurant was excellent. The breakfast buffet was served there and I found it to my liking and I looked forward to my morning coffee, the veg delicacies and the great service.

Everything met my expectations. It is in a busy part of the city, but one inside I found the place to be secluded and did not feel the bustle right outside. Overall a convenient stay for me.

location

at 2.00 to 3am also carpenter kept working..

Hotel very old the photo in website very good! but when I arrive hotel very old not same in photo !

room very dirty, water leaking, AC dirty , floor dirty, wall paper dirty

property was amazing build

nothing

Pure vegetation restaurant

Good small property