Best Western Plus Nexen Pattaya vs Similar Hotels

Rooms are spacious and well-designed with comfortable beds.

Room condition is noted as a bit outdated.

Rooms were described as spacious and clean, contributing positively.

Mixed feedback: some guests found rooms clean and comfortable, others note old/worn furniture, aging bathrooms, privacy concerns (bathroom window) and occasional odors — overall slightly below target.

Room was clean, but there was a mention of a faulty drain.

Generally positive remarks about cleanliness, though lacking specifics.

Several reviews mentioned towels and toilet not clean, impacting cleanliness score.

Multiple reviews mention cleanliness issues: dirty elevator with unpleasant odor, ants on breakfast table, and occasional room smells; some rooms reported as clean but complaints lower overall cleanliness sentiment.

Convenient location with easy access to shops and tourist spots.

Great location highlighted by guests.

Generally good location mentioned, with some pros noting distance to prominent areas.

Consistently reported as convenient: close to Terminal 21, malls, 7-Eleven and within walking distance of attractions; location sentiment is strongly positive.

Staff are incredibly friendly and helpful, with notable mentions throughout the reviews.

Multiple mentions of friendly and helpful staff.

Positive experiences with staff across multiple reviews.

Many guests praise staff as friendly, helpful and professional (notably a staff member who assisted at the pool); however there are isolated reports of rude/aggressive reception staff — overall service sentiment is positive.

Good breakfast variety, though some options could be improved.

Positive comments about breakfast.

Breakfast options received mixed reviews, lowering this category score.

Breakfast receives mixed-to-negative comments: multiple guests describe poor quality, below-average offerings and hygiene issues (ants), though some found the breakfast extensive and tasty.

Good variety of breakfast options; however, some specific requests were missing.

Good facilities mentioned with a positive sentiment.

Amenities like breakfast and a good lobby were noted positively, though some needed improvement.

Pool and family-friendly facilities are repeatedly highlighted and well-liked (kids enjoyed it); balconies, TV features (YouTube) and pool access to neighboring hotel add positive amenity sentiment despite some safety notes about life-jacket condition.

Overall value is excellent compared to local options.

Guests felt they received good value for the price.

Good value for price was frequently highlighted across reviews.

Mixed: several guests report very good value and comfort, while others feel similar or better options exist at the same price and cite refundable deposit/checkout checks as negatives.