Canopy by Hilton Hangzhou West Lake

Good

NA

Near eateries and housekeeping staffs were friendly

Lighting is terrible. So dark in the lifts and in the bedroom. There was no free guest laundry but on booking.com stated onsite and offsite laundry. Proximity to sightseeing and train were a good 15 mins walk Free cocktails stated were premade and fixed Need to ring reception everytime to to send our takeaways in robot instead of letting the delivery guys do it straight away. For $185 a night is pretty mediocre.

It looks like a fancy hotel, in fact it is an aged hotel!

位置尚可。

小吵小。

地理位置

下车的时候没有人帮忙拿行李 退房时也没有人帮忙 入住了几天全程感受不到什么服务 仿佛我不是住客一样

the location and hospitable part of the staff

i got a room near to elevator landing, so it was not exactly quietness i was looking for

Beautiful renovated building, colorful, pleasant and contemporary rooms, comfortable. Very qualitative breakfast. Well located in down town Hangzhou. Smiling and helpful staff.

Better to avoid dining at the hotel: not good value for money. The menu and the quality of the food must be improved. The bed/mattress is a bit hard

Well located in Hangzhou down-town. Beautiful renovated building, very colourful with comfortable and modern rooms. The breakfast is delicious. Friendly and helpful staff.

Dinner at the hotel remains very expensive given the poor quality of the menu and food. Very disappointing! The bed is not cosy, very hard mattress.

Прекрасный номер, чудесная атмосфера ресторана, особенно на завтраке, прекрасное местоположение

очень долго готовили счет и возврат депозита при выселении

Great hotel. Good location a short walk from West Lake. Superb room with every possible amenity. Very impressed. Excellent buffet breakfast with Western options. Very pleasant staff. Highly recommended.

Slightly disappointed with the evening dinner menu. Food was fine but portions were a bit small and dishes were not served together. No dessert menu - only fruit.

Da equipe da recepção, especialmente o trio que atendia no período da tarde/noite (infelizmente esqueci os nomes), que nos deu grande ajuda na compra de passagens aéreas. Tudo no hotel é pensado para tornar a estadia mais agradável: do atendimento atencioso dos profissionais ao som suave da cantora que se apresenta durante o jantar.

裝修風格新派，設施豐富

Amazing

Amazing

j'ai vrement tout adoré merciiii

Das Zimmer war 1A!

Die Frühstücksordnung könnte besser erklärt sein.

Location is convenient

Nothing

The crew is great, very nice, professional and cooperative.

מיקום

New. Clean and good location .

During my stay there were renovation on the road side, even on The Weeknd.

雙床房間算大，但隔音有待加強

參加飯店的半日遊行程根本就是強迫消費，本來說西湖2-3小時地點自己選 結果只去雷峰塔，司機就硬要帶我們去茶山喝茶買啥，2杯茶30(低消了) 還想推薦買茶 買珍珠 買絲綢~~~ 真的不要參加!!!!!!

Good breakfast and friendly staff

Really nice room and stylish - really glad we choice this hotel after climbing Huangshan. Staff are not as helpful we were would like but luckily I speak Chinese. Room service options not great but I suppose not many people use this option and it’s probably not encouraged since menu was only available on the TV and you need WeChat to order. We would stay again agai

Great location, but always heavy traffic.

At night the bar area was almost completely dark. No extra amenities in the room.

Thank you Joey, great service

Bella posizione . Molto curato

Nulla

干净

楼下的食物味道没有很惊艳。

Hotel staff are friendly. Helped with transport arrangements to WuZhen. Hotel room is modern, clean and comfortable. Good location and surrounded by nearby shops and restaurants.

There are few flies in my room. The good thing was the front desk changed my room right the way and gave me the bigger room. I am happy they fixed the problem pretty quick!

Our stay at this property followed a stay at the grand hyatt in shanghai with river view abnd club access. The prices was the same, but the experience is worlds apart. First, the room was advertised as having a view of west lake. I guess it did, but it was a very fine sliver of a view of a remote west lake. In addition, the rooms were somewhat run down, the tile in the ahower was rough on the feet, the lobby/bar area was not only loud, but constant flashing lights that were incredibly annoying. Finally, when we checked in there was a serious push to hire their driver/car. We will definitely be going back to Hangzhou, but we definitely will not be staying here.

Canopy Hotel Westlake is a clean, modern hotel, conveniently located, in walking distance to Westlake and shopping area. The hotel is for young people with music, dance, and late night activities in the bar, sometimes loud music and singing, almost no lobby. one more thing, i booked a super king size room, but i got a corner room, small, irregular shape. i was not happy.

The hotel is good. Breakfasts are fine. The location is good as well.

The lake view is not that from the pictures at booking.com. Lake is more far and hided by surraunding buildings.

The music from the Clubs beside the hotel is audible from the room.

Good location for West Lake and accessing the general area. Bit hard to find if using Google however once we had our bearings it was easy enough. Would recommend to others looking for a convenient place to base themselves when visiting Hangzhou / West Lake

Excellent room facilities. Loved location, the free daily cocktails. The super friend tour coordinator located at lobby. For 5 hr car around Hangzhou only US$50. For whole day to wuzhen n xizha US $100 and to airport for 5 plus 10 luggage is only $250..

Nothing

The hotel staff were all very efficient. It is close to Xi Hu and its attractions. It is also near to shopping malls and one will not lack choices in terms of food.

The room's layout took a while to get used to . The room size is fine, but I find it strange that it has so many partitions. I would prefer an open concept, rather than an enclosed study, for example. Maybe this is meant for the business crowd.

decoration

The location on booking.com is incorrect. And the front desk didn’t give the deposit back as we forgot to ask too. Until now, the property hasn’t feedback us yet.

Clean, Friendly staff, good location, stunning lobby, amazing breakfast

nosy car horn all the time

Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.

Room was spacious, had everything.

Nothing much. Breakfast was limited.

It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.

Room is hot like sauna, even when we adjust temperature to 20-22 degrees, room temp is still 26 degrees!! We informed the staff and they told us nothing can be done as air con is central control!! We were told to open the window!!! Or use the fan they provide. When we requested for change in the room, we were told that it will be the same and may be worse because other rooms, may not even be able to open the window!! It’s a terrible experience especially coming from Hilton and not other random hotel.

The location is great! It's a short walk to Xihu! The room was really clean. I love how the hotel provides a Dyson hairdryer and toilets are equipped with bidet! The decor of the hotel is really pretty, you can see how much effort they put into the space. Best part is, there are free cocktails for the night at the lobby bar! :)

Staff are very helpful and location

Modern rooms in a good location

Poor checking in process Small rooms Very noisy area, had to listen to the thump of dance music until the early hours.

Had great stay. Good location

Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.

Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.

nice environment and comfortable room

Location is good.

None

Location

More western options would be nice at breakfast. Service to order coffee & hot breakfast items was so slow

Comfortable, friendly staff, fantastic location

Check in male staff, Joey and bellboy Dragon were amazing, they went the extra mile to make our stay perfect Joey took initiative to help me out as I cannot read Mandarin well. Dragon helped us under the hot sun without complaints, and even offered tips on where to explore Hangzhou. All staff were welcoming and we were always greeted with smiles, including the cleaning lady on 12th floor!

The bed was too soft, and offered no support. Could feel the other person move

I loved the design, the staff (young, fun and very careful). The location per se is also fantastic, next to the XiHu; but I think the humidity is a real problem. They have put dehumidifiers everywhere but still, it smells a bad. Therefore, I think I have paid way too much for an hotel that has such a problem… that’s not good for your health. I stayed just 1 night.

Very nice and clean,

So pretty bathroom , clean ,nice

The room was very clean and comfortable. Also design are very impressive! Thanks.

During my breakfast, the lights suddenly went out and didn't come back. Hope that not happen again.

Breakfast was delicious and had a great variety of Chinese and Western foods. Creative and modern lobby seating and decor, nice complementary drinks too in afternoon.

Map location on Google maps for hotel is incorrect but correct on Apple maps. The hotel isn’t on the West Lake but it is about 10 minutes away by foot. It is just a couple of blocks from it so still good for us since we could pass by a lot of shops on the way to eat or buy things. A nice mall is a block away with Uniqlo, Starbucks, and many restaurants.

숙소는 청결하고 좋았습니다.

Hotel is good. But, the address on the hotels.com and the real location is different. In the app, hotel is located just nearby the west lake, but actual location is 2 blocks away from the west lake. It made me confusing when I find the hotel.

New and clean

Nothing