古清泰门
古清泰门, 清泰拼宽桥, Xiaoying, 310009 Zhejiang, China- Ruines
English
Hotels in Hangzhou9.0Exceptional(312 reviews) 
79% match
78% match
74% match
Holiday Inn Express Hangzhou Westlake East by IHG
by Holiday Inn Express
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About this hotel
Prime Location in Hangzhou
Located in the heart of Shangcheng district, Holiday Inn Express Hangzhou Westlake East, an IHG Hotel offers easy access to major attractions like Lingyin Temple and Xixi Wetland, making it the perfect choice for travelers looking to explore the city.
Convenient Amenities
Guests can enjoy the convenience of room service and a restaurant on-site, ensuring a comfortable and satisfying stay. The multilingual staff at the reception are always ready to assist, providing top-notch service to guests throughout their visit.
Easy Access to Transportation
With Hangzhou Railway Station just 600 meters away and the airport within a reasonable distance, guests can easily navigate their travels, whether arriving by train or plane. Don't miss the chance to experience a seamless stay at Holiday Inn Express Hangzhou Westlake East.
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Important Information
A deposit may be required at the property.
Stay Details
Check-in from
02:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
Fitness facilities
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Meeting/banquet facilities
Car hire
Dry cleaning
Non-smoking throughout
Private parking
Daily housekeeping
Accessible parking
Lockers
Vending machine - drinks
Vending machine - snacks
Wine/champagne
Fruits
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Property cleaned by professional cleaning companies
Physical distancing in dining areas
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access
Room Types
Standard Twin Room with Lake View
Up to 2 guests32 sqm2 Twin bed (90-130 cm wide)
The twin room features lake views. The unit offers 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
32 sqm
Lake View
One-Bedroom Suite
Up to 2 guests64 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
Featuring free toiletries, this suite includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a dining area, a wardrobe as well as lake views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
64 sqm
Lake View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerToiletPrivate bathroomHeatingDressing roomSlippersSofaHardwood or parquet floorsAlarm clockDining areaElectric kettle
Standard Twin Room with City View
Up to 2 guests32 sqm2 Twin bed (90-130 cm wide)
Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a dining area, a wardrobe as well as city views. The unit offers 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
32 sqm
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerToiletPrivate bathroomHeatingDressing roomSlippersSofaHardwood or parquet floorsAlarm clockDining areaElectric kettle
Standard King Room
Up to 2 guests32 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a dining area, a wardrobe as well as city views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
32 sqm
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerToiletPrivate bathroomHeatingDressing roomSlippersSofaHardwood or parquet floorsAlarm clockDining areaElectric kettle
Standard King Room with Lake View
Up to 2 guests32 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
The double room has lake views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
32 sqm
Lake View
Standard Room, Multiple Beds, City View
Up to 3 guests32 m2King bed (151-180 cm wide), Twin bed (90-99 cm wide)
1 King Bed and 1 Twin Bed
344.45-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch TV with satellite channels
Food & Drink - Minibar (fees may apply)
Sleep - A down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide), Twin bed (90-99 cm wide)
Room details
32 m2
City View
In-room amenities
MinibarSafety deposit boxTVTelephoneAir conditioningHair dryerBathrobeDeskPrivate bathroomHeatingSlippersSatellite channelsHardwood or parquet floorsWardrobe or closetBottle of waterWheelchair accessible
Standard Twin Room
Up to 2 guests32 sqm2 Twin bed (90-130 cm wide)
Featuring free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a dining area, a wardrobe as well as city views. The unit has 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
32 sqm
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerToiletPrivate bathroomHeatingDressing roomSlippersSofaHardwood or parquet floorsAlarm clockDining areaElectric kettle
Standard Room
Up to 2 guests32 sqmQueen bed (151-180 cm wide)
Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a dining area, a wardrobe as well as city views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
32 sqm
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerToiletPrivate bathroomHeatingDressing roomSlippersSofaHardwood or parquet floorsAlarm clockDining areaElectric kettle
Specialty Room
Up to 2 guests32 sqmQueen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide)
Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a dining area, a wardrobe as well as city views.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide)
Room details
32 sqm
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerToiletPrivate bathroomHeatingDressing roomSlippersSofaHardwood or parquet floorsAlarm clockDining areaElectric kettle
Family Room
Up to 3 guests32 sqmTwin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Featuring free toiletries, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with cable channels, soundproof walls, a dining area, a wardrobe as well as city views. The unit has 2 beds.
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Twin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
32 sqm
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerToiletPrivate bathroomHeatingDressing roomSlippersSofaHardwood or parquet floorsAlarm clockDining areaElectric kettle
Standard King Room with City View
Up to 2 guests32 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a dining area, a wardrobe as well as city views. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
32 sqm
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerToiletPrivate bathroomHeatingDressing roomSlippersSofaHardwood or parquet floorsAlarm clockDining areaElectric kettle
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(312 total)
Provider-sourced guest reviews.
1/10
Reviewed Sep 17, 2026灯都是坏的，有双人间又安排我住单人间，不干净，空调又差，旧改岀来的酒店
9/10
Reviewed Sep 15, 2026The hotel is near the Chen Zhan MTR . Special mention the Front Desk Staff Sam. I went to seek his help as we have probably using Wechat and Alipay on reservation for our next day visit to Lingyin temple. He go all the way to help us by using his mobile app to reserve for us.
Beware on the day trip book at the hotel tour counter. If you engage them for day trip, do let the staff in charge know in advance if you prefer non shopping day trip. If not you might be ending up at tea leaves shop or silk shop with the persuasive staff there. Another thing , there is no mini fridge in the room.
7/10
Reviewed Sep 9, 2026The staffs are friendly and helpful.
Breakfast and gym
10/10
Reviewed Sep 8, 2026El desayuno. Faltaban cosas de gusto occidental como yogurt
9/10
Reviewed Sep 6, 2026Localização, gentileza dos funcionários.
Senti falta de uma frigobar.
9/10
Reviewed Aug 31, 2026We hebben een fijn verblijf gehad in dit hotel. De kamer was ruim en het bed was heerlijk groot en lag ontzettend lekker. Een groot pluspunt vonden wij de self-service wasserette, waar je zelf je kleding kon wassen en drogen. Dat was erg handig tijdens ons verblijf. Het personeel bij de receptie was vriendelijk en behulpzaam. Wat we extra leuk vonden, was dat er bij de ingang een Cotti Coffee-winkeltje zat. Ideaal om even snel een koffie te halen voordat je op pad gaat. Ook de ligging vonden we erg fijn. Winkels en restaurants waren met een DiDi meestal binnen maximaal 10 minuten te bereiken. Dat maakte het heel gemakkelijk om vanuit het hotel de omgeving te verkennen. Al met al hebben we een prettig verblijf gehad en zouden we dit hotel zeker aanraden!
Als je een familie kamer hebt zie je elkaar douchen wat niet fijn is.
8/10
Reviewed Aug 11, 2026隔壁房菸味ㄧ直飄入，跟前檯反應後看工作人員的表情猜測他們也對這些癮爺們感到無耐。
8/10
Reviewed Aug 7, 2026Near to the sub way
Room size
9/10
Reviewed Jul 17, 2026Nice hotel nice location
The wifi conection its really bad
8/10
Reviewed Jul 16, 2026The location
The room is outdated as a standard holiday inn
9/10
Reviewed Jul 9, 2026Camas muy comodas. Muy limpio y bien climatizado. Muy centrico. Lavadora y secadora gratis muy buenas.
Lavabo un poco pequeño pero muy limpio y muy buena ducha.
9/10
Reviewed Jun 23, 2026沒有冰箱
10/10
Reviewed Jun 23, 2026Can’t be better. Super convenient location. Not even a min walk to metro and rail station. Westlake is two stops away. Room was clean with fresh linen and towel with amenities. reception staff Sam, Zoe and Rookie were great support. They let us check in early and check out late. Plenty of breakfast. Clean and lively dining. Staff were polite. Highly recommend if this fits your budget.
8/10
Reviewed Jun 22, 2026Just across a zebra crossing is the Hangzhou Train Station and Chengzhan Line 1 Subway Station which can bring you to West Lake (Long Xiang Qiao Station), Hangzhou East Station and Xiao Shan Airport. The breakfast area has a balcony which has a nice paranoma view of the city which has main low buildings. They have the Luckin coffee beans for their coffee machine. I like their chocolate cake and fried rice. All the towels are plastic wrapped.
Even though the towels are plastic wrapped but somehow one of the towels has a foul smell which I think is an isolated case. Just remember to check and exchange with a new one.
8/10
Reviewed Jun 22, 2026חדר גדול ומרווח צוות שמאוד רוצה לעזור מרחק סביר ממקומות תיירותיים שרותי כביסה בחינם
בלובי אין עמדת שתיה(בכל המלונות בסין זה קיים)
9/10
Reviewed Jun 13, 202626樓的餐廳吃早餐環境很棒
10/10
Reviewed Jun 9, 2026地點佳, 房景好 , 早餐讚. 可愛忙碌的機器人 忙碌的洗衣坊 二次入住 , nice !
過重 防失的 衣架 , 制造噪音
8/10
Reviewed Jun 2, 2026Great location and staff services are excellent.
None
9/10
Reviewed Jun 2, 2026Location near metro station and staff services are excellent.
None.
10/10
Reviewed May 31, 2026Accessibility, Good Breakfast, Cleanliness and good reception.
10/10
Reviewed May 30, 2026location
breakfast is boring and same
9/10
Reviewed Apr 14, 2026Good location. Had a free laundry which i found especially useful. Fast lift to 20th floor. Good breakfast with a range of choices. Shout out to Sam Xia for exceptional service. Very close to the metro line 5 (red). Can take this to and from the airport
Was difficult for Didi to pick up the location.
10/10
Reviewed Apr 3, 2026High floor and spacious hotel
Food was Mediocre and laundry needs to pay
9/10
Reviewed Mar 31, 2026สะอาด สะดวกสบาย
ไม่มี
10/10
Reviewed Mar 31, 2026Хорошее расположение рядом с железнодорожным вокзалом
4/10
Reviewed Mar 28, 2026المكان موقعه معقول
البهو صغير، والغرف ضيقة وأقل من المتوقع، الصور افضل من الواقع ، وليس فيه ثلاجة لحفظ الأطعمة
5/10
Reviewed Mar 26, 2026Ничего
Отель когда-то был хороший, но стал слишком старым, обветшалые стены, облезлый ламинат
8/10
Reviewed Mar 23, 2026Location. Staff.
Carpet.
7/10
Reviewed Mar 20, 2026The room was spacious
The lobby is very dark. The front entrance has no parking, hence the taxi driver always got confused.
9/10
Reviewed Mar 18, 2026- 完整心得文：https://aris.tw/article-content/215 * 地點絕佳，火車站、兩條地鐵線皆在對街 * 附近便利商店、超市也極多，生活機能方便 * 雙單人床房有隔板、閱讀燈等設備，對旅伴的影響可以大幅減低 * 房價 C/P 值超高 * 房間內的插座數量極多，絕對夠用
- 完整心得文：https://aris.tw/article-content/215 * 入住期間整棟大樓空調僅有暖氣，正值回溫時房間稍嫌悶熱 * 房間內沒有冰箱可供使用
9/10
Reviewed Mar 18, 20263ème séjour et toujours aussi satisfait. Très bon service, chambres vastes, propres et confortables. Buffet petit déjeuner varié et très bon. Je reviendrai.
Rien de négatif
8/10
Reviewed Mar 7, 2026Bon emplacement face à la gare. Chambres spacieuses. Bon petit-déjeuner au 26ème étage avec vue. A 30 mns de marche du lac.
8/10
Reviewed Feb 26, 2026good for its price
none
9/10
Reviewed Jan 20, 2026God frokost kort vei til innsjøen
10/10
Reviewed Jan 19, 2026朝食 ロケーション共によかった
7/10
Reviewed Jan 19, 2026Beds were comfortable and there was a little table with sofa too. Hotel is in a very convenient location, walkable distance to the west Lake. Staff were nice and we could borrow umbrellas directly from the hotel.
Could be a bit cleaner.
7/10
Reviewed Jan 4, 2026Family friendly hotel esp for kids with street fighter video game etc. Very convenient location with Family Mart in front of the hotel and F&B outlets in the same building. Using robot to deliver parcels. Very near to subway station right in front of the hotel.
Lack of driveway for taxi or car to pick up and drop off.
6/10
Reviewed Jan 4, 2026In front of subway station and provide washing and drying machines for free
Taxi and car can’t reach hotel driveway
9/10
Reviewed Jan 2, 2026Хорошая звукоизоляция, тихо, спокойно, убираются каждый день. Завтраки однообразные, хороший выбор. Чисто, в отели не курят, это большой плюс. Общение с администраторами через переводчик, слабый английские, но это не проблема.
В период нашего проживания, все было хорошо.
9/10
Reviewed Jan 2, 2026Très bien situé et équipé
Néant
8/10
Reviewed Dec 31, 2025Hôtel calme et propre
Tout le personnel ne parle pas forcément anglais
8/10
Reviewed Dec 31, 2025Location was excellent. Front desk was helpful and helped to collect parcel deliveries. The breakfast spread was sufficient and delicious. The room space was comfortable.
The towel and bedsheets has cigarette smell.
9/10
Reviewed Dec 29, 2025Very close to the metro station.
No
10/10
Reviewed Dec 19, 2025Very convenient, near metro and train station. Go to the attractions all very easy. Staff is friendly and helpful. Facilities is new and clean. Best is got washing machine and dryer, I don’t need to bring too many clothes with me.
Nearby didn’t have any chargee… only found a Starbucks.
10/10
Reviewed Dec 7, 2025酒店前台的服务很好，早餐好好吃26可以看见西湖
没有什么不满意入住体验非常好
8/10
Reviewed Dec 7, 2025Bekvämt rum, högt läge, möjlighet att tvätta kläder i self service laundry. Hjälpsam personal.
Inget kaffe till frukost.
6/10
Reviewed Nov 26, 2025Free use of the laundry n dryer machines
Smoke smell in the room when I check in… Staff was quick to offer room change or they can come freshen up the room
8/10
Reviewed Nov 24, 2025地點方便
1/10
Reviewed Nov 19, 2025Nothing to point
Not as advertised, old furniture and reception was not clean,I actually pointed to the lamps above the reception which had dust accumulation
8/10
Reviewed Nov 15, 2025Завтрак хороший, местоположение отличное
10/10
Reviewed Nov 15, 2025Great place and very convenient.
Overall all good
7/10
Reviewed Nov 11, 2025Good location
Staff at check in counter not particularly helpful nor polite. When I told staff my room's main light is not working, she told me that the room is designed to work only with side lightings on. Got to tell her the main light in our other 2nd room is working then she sent someone to repair the first room light.
8/10
Reviewed Nov 9, 2025Metro and station very near
Nothing was there to dislike
9/10
Reviewed Nov 3, 2025We checked in early and they immediately gave us a room which was nice. Room was clean and very comfortable, nicely sized. Excellent location as it was just next to the Hangzhou Railway Station with connections to metros and the Hangzhoudong. Staff were very friendly and helpful throughout my stay. I would definitely recommend staying here.
8/10
Reviewed Oct 29, 2025Die Lage direkt am Bahnhof und der U-Bahn. Westsee mit allen Sehenswürdigkeiten sehr gut zu erreichen.
Personal nicht sehr freundlich, keinerlei Englischkenntnisse.
9/10
Reviewed Oct 29, 2025Perfect position just outside a metro station
9/10
Reviewed Oct 28, 2025櫃檯、餐廳及清潔人員服務熱心，地點鄰近杭州站很方便
6/10
Reviewed Oct 6, 2025.
.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly staff
- •Convenient location
- •Good value for money
Areas to consider
- •Cigarette smell in rooms
- •Limited English speaking staff
Cleanliness
8.33/10Some reviews noted issues with cigarette smell in towels and bedsheets.
Service
9.3/10Staff is friendly and helpful, with positive mentions of service.
Location
9.34/10Multiple reviews praised the excellent location near metro and train stations.
Room Quality
8.79/10Rooms were comfortable although there was a mention of cigarette smell.
Amenities
8.82/10Positive mentions of self-service laundry and breakfast quality.
Value for Money
9.28/10Pricing is considered very good compared to the services provided.
Food and Beverage
8.83/10Good breakfast options were mentioned, although some found it repetitive.
Overall Experience
9.3/10Overall positive feedback with recommendations for future stays.