Holiday Inn Express Hangzhou Westlake East by IHG vs Similar Hotels

Rooms were comfortable although there was a mention of cigarette smell.

Rooms were generally fine, but some issues with climate control.

Rooms were spacious, but some furnishings were noted to be a bit old.

Rooms were noted as modern, cozy, and well-equipped.

Some reviews noted issues with cigarette smell in towels and bedsheets.

The rooms were clean, though some areas need updating.

The hotel was really clean.

Guests mentioned the rooms were clean, indicating a good level of cleanliness.

Multiple reviews praised the excellent location near metro and train stations.

Close to the lake, though a taxi is needed for some destinations.

Fantastic location near to attractions and restaurants.

Great location not far from the West Lake, making it convenient for guests.

Staff is friendly and helpful, with positive mentions of service.

Staff were friendly, helpful, and polite, providing great service.

Staff were friendly, responsive, and helpful.

Staff were described as friendly and helpful, particularly the receptionists.

Good breakfast options were mentioned, although some found it repetitive.

Breakfast was delicious with a high quality of food.

Only snack options available, no breakfast provided.

Excellent buffet breakfast positively mentioned.

Positive mentions of self-service laundry and breakfast quality.

Standard amenities for a hotel of this tier, but climate control issues reported.

Some amenities were lacking, like breakfast options.

Good buffet breakfast offered, but limited mention of other amenities.

Pricing is considered very good compared to the services provided.

Reasonable value considering the location and amenities.

Great value for money considering location and service.

Guests feel the quality of service and amenities justifies the price.