Grand Sirenis San Andres

La atención del personal muy mala, no todos, pero si la mayoría son como si estuvieran de mal genio, no prestan buen servicio

This hotel has it all, the staff is amazing. They were really nice with us from the moment we walked in. We got there early and they offered to leave our luggage in a safe place until room was ready so we can go eat or walk around. But they gave me a room quick without hesitation or early charges. Shara is one of the staff who was always with a happy smile in her face, polite and always asked if we needed something. The bar staff making them drinks on point, really good specially the morning crew in the first floor. Second shift was great too but we had more communication with early shift. The food was good too, everyday morning, afternoon and evening. The beach super close just a block away, stores, dining, the piers to do the tours wasnt far. This location was the best option. The only thing that I didnt or we didnt like is that they close the pool too early at 6:30pm and bars at 12midnight. Other than that I recommend 100%

Un lugar muy bonito, limpio y agradable para descansar en San Andrés Colombia

Nice

Great stay

Mucho que aprender de servicios

Love this place come every year

La comida en el buffet es pobre, y la atención de el personal en el buffet es mala. Muy poca recreación y no hay show en las noches. No te que las personas que trabajan principalmente en la gastronomía. Tienen poca experiencia.

It is the only 5 star hotel in San Andre. Clean, quiet, friendly staff and overall great experience

Super recomendable volvería otra vez, sin pensarlo el servicio recibido, la amabilidad de los trabajadores a los clientes me pareció excelente. Las comidas son deliciosas. Lo mejor de todo es que todo es incluido. Y te dan el privilegio de comer antes de hacer check in y después de hacer check out. Me pareció super seguro siempre están pendientes de quien está hospedado en este hotel. Yo le doy 5 estrellas.

Excellent hotel yo stay

Very homey, food options were fantastic. First all inclusive buffet that the food was enjoyable and non repetitive. Absolutely will come back :)

The food at the buffet was awesome. The drinks at the bar could be better. The room was very nice, and the ac worked great. Would definitely recommend.

Nos hospedamos em um quarto no sexto andar (lado par), que infelizmente não oferecia vista para o mar. A janela era fixa e, como o clima na região é bastante úmido, o ambiente apresentava cheiro de mofo sempre que retornávamos ao quarto — algo bastante desagradável. A estrutura do hotel em si é boa, mas alguns aspectos deixaram a desejar. O serviço de quarto é bastante limitado, com um cardápio restrito. O atendimento no bar variou bastante: em alguns momentos fomos bem atendidos, em outros tivemos que esperar muito e lidamos com certa falta de cordialidade. A comida do buffet segue a mesma linha — razoável, mas nada que impressione. Em resumo, a experiência foi mediana. Há potencial, mas o hotel precisa melhorar pontos importantes para proporcionar uma estadia mais agradável e consistente.

Beautiful rooms with a view! Food was amazing and the staff was very friendly! 5 min walk to the beach!

Good hotel

The hotel is close to everything. A lot of options for food and drinks on the all inclusive

A Truly Exceptional Stay at Grand Sirenis. San Andrés’ Hidden Gem! From the moment I arrived at Grand Sirenis, I knew I had chosen the right place. My room featured a private balcony with a breathtaking ocean view, offering the perfect spot to relax and take in the island’s beauty. The room was comfortable, clean, and well-maintained, creating a peaceful retreat after days of exploring. The staff was incredibly friendly and attentive, and I must highlight Cristian, the manager, who went above and beyond to make our stay memorable. He’s truly an exceptional person, professional, kind, and always willing to help with a warm smile. The hotel is ideally located in the heart of San Andrés, just minutes from the island’s main attractions, stunning beaches, and lively commercial centers. Whether you’re heading out for a day of adventure or a stroll through local markets, everything is conveniently close by. The food was delicious, with a good variety to please every palate, and the service was top-notch throughout. The property was always clean and well cared for, and there’s ample parking for buggy cars, which is a huge plus for those who love to explore the island on wheels. All in all, Grand Sirenis is truly one of the best (if not the best) hotel in San Andrés. I’m already looking forward to staying here again on my next visit. Highly recommended!

La propiedad como edificación es bella,pero si creo q necesita mantenimiento, ejemplo el lovi,es la vista del hotel,la meceta de la barra,la pared lateral derecha cerca del rodapies ,no se ven bien , de forma general deben perfilar cositas ,detalles para q el hotel sea exelente, hay potencial, les deseo exitos.

This is the worst stay at a resort I have ever had. I hope this helps everyone, because I was very excited to stay at another Grand sirenis branch and was very happy with ny previous locations. I paid for an upgraded ocean view room, it was dirty, it smelled, it was leaking un Der the sink and the washer was not draining to the point the water was coming out the shower. No customer service, everyone was rude, I did not feel welcoming. At the food or bar area I felt like I did not want to order anything due to their attitudes!!! I wanted to no be at the Hotel any longer and just ate out the whole time and did not even want to be in the hotel. They did offer to move us but then this is such an inconvenience after everything is unpacked and you have limited time - this was honestly so disappointing and would not believe any of the rating they say here.

Ótima estadia! Mas poucas opções de refeições.

Great location. Can’t wait to visit when they open up the other side of the resort/hotel

Muy bien

Hotel muito bom, instalações novas e confortáveis e boa limpeza. Comida muito boa também. Bebida alcoólica incluída que achamos de qualidade mediana, visto que os melhores drinks somente para os clientes do club premium.

I didn’t like that we had no hot water my entire stay. I advised staff never given answer why. I received no face towels my entire stay after advising them every day with no response

Everything about the property was nice except the food. The food was terrible. Pretty sure I got norovirus. The food in the buffet was not kept warm. It tasted awful.

On the plus side, the windows to the balcony are super thick cutting out the majority of outside noise - which is extensive. Besides this, the room is your average 3 - 4 star hotel in America. Think Holiday Inn express or a Marriott Courtyard at best. Interior corridors at this hotel are not really air conditioned. Hot and muggy throughout the hotel. Sadly, this facility is probably one of the best on the island. Overall, San Andes is a second tier beach resort town. I don’t think there is a value of $400+ a night at this hotel. People are friendly and helpful. But if you are expecting something above a 3.5 star service, this resort and San Andrés in general is probably not for you. I have heard from the locals that Providencia is more laid back and quiet. I may try there another time.

Avaliação Gran Sirenis San Andrés No check-out, os hóspedes são obrigados a avaliar a estadia, mas a pressa dificulta uma análise detalhada. O hotel não é de luxo, mas um mediano all-inclusive com restrições de serviços e horários. A estrutura carece de manutenção, com áreas sujas, móveis quebrados e elevadores lentos. As toalhas e amenidades são de baixa qualidade, condizendo mais com um hotel três estrelas. O bar do hall tem apenas um atendente, gerando filas de até 30 minutos. No bar da piscina, o atendimento de bebidas é ágil, mas a comida é desorganizada e mal preparada. Há apenas um dispensador de molhos e um saleiro para todos os hóspedes, o que é insuficiente. No restaurante Pérgola, que exige reserva, tive uma experiência ruim e outra razoável. No primeiro dia, o cardápio era impresso de forma amadora e sem entradas disponíveis. Na segunda visita, o cardápio completo e a simpatia dos atendentes melhoraram a experiência. O café da manhã e os buffets de almoço e jantar são medianos. Se você busca infraestrutura, conforto, serviço personalizado e gastronomia de alto nível, o Gran Sirenis San Andrés não atende essas expectativas, ficando atrás de redes cinco estrelas. Além disso, as avaliações positivas podem ser enganosas, já que são feitas às pressas no check-out. Essa foi minha experiência no hotel.

L'emplacement, la piscine et le buffet était 10/10. Merci grand sirenis.

Excelente! Creio que poderia melhorar apenas na disponibilidade das bebidas : água , cerveja e café que são servidas pelos colaboradores! Atendimento excelente de todos os colaboradores! Poderia ter mais opções de cervejas

Excelente , mas Poderia melhorar na questão de podermos pegar as bebidas como cerveja ,refrigerante, água e café sem a necessidade de solicitar aos atendentes do hotel . Poderia ter mais opções de cerveja como Corona ou Heineken.

O all inclusive com pior comida que ja visitamos. Comida sem sabor, muito gordurosa e ate mal acondicionada em determinados pontos. Outro ponto negativo é que existem apenas 2 bares para pegar bebida e eles só possuiam 1 barman cada. Ou seja, se eu quisesse um drink, refrigerante ou vinho, teria que esperar na mesma fila. Deveria ter geladeira com bebidas prontas para nos servirmos e evitar a fila dos drinks. De resto estava tudo bom, quarto limpo, estrutura nova, piscina boa e atendimento bom. A única pena é que a comida realmente deixou a desejar e maquiou as qualidades.

Great food at the buffet. Rooms with a view of the marina are fantastic .walking distance to anything downtown san andres but still lacking finishing touches in a few areas. Mostly top notch spot. Would recommend again. 8.9/10

Muy bn todo solo que los baños huelen feo el sifón y no tuvieron sábanas para el sofá cama

The bartender were very nice

No tuvo nada VIP

What an amazing resort... The staff is so nice and the food is the best I have had at an all inclusive Will be back in the future...

Wonderful staff .. beautiful place to relax and enjoy good food and drinks

Amazing service, special thanks to Ms. Julia, & Ms. Shekinha for their amazing service. We will be back soon! & hope to see them here, everyone’s been amazing! The hospitality has been wonderful, we will recommend all of our friends and family to come to Grand Sirenes San Andres Hotel!

It was great.

Hotel muito bom perto das atrações no centro da cidade. Boa gastronomia com jantares temáticos que necessitam de reserva.

i think the laundry did not return my count shaman t shirt

Excellent service, the staff is very friendly, only issues was at the property due to offers on services that are not available yet like the restaurants because they only have the buffet and the Italian, spa is not available yet

Very nice staff!

El servicio del hotel en general es excelente, el bufet es muy amplio y variado, el servicio de bar el 20/10, la s habitaciones muy cómodas. Es ideal para descansar y para tener un fin de semana agradable.

Everyone was very helpful, kind, and greeted me with a "smile". Hospitality was amazing!

El hotel es bueno pero no justifica el precio por noche, el personal tiene te la bienvenida con mucha entuciasmo pero luego va bajando durante la estancia. Los elevadores no están sincronizados, así que conseguir uno es complicado. La piscina está abierta solo hasta las 6:30 pm así que cuando llegas de las actividades durante el día ya no te queda chance de ir. A pesar de ser “nuevo” tiene deterioro en muebles y accesorios y presenta humedades. El mini bar está muy limitado. La comida y los cócteles son muy buenos. La comida y los cocteles son muy buenos

The service was outstanding.

Muy bien ubicado y el servicio es excelente.

Muy agradable. Habitaciones super cómodas y magnífica vista!

The hotel is wonderful and the service was outstanding from beginning to the end. Live music every night in the lobby with bar opened late. Beautiful infinity pool and lovely Italian restaurant. I had an issue with the firm mattress the first night and guest services was able to switch out our mattress for a softer one! Our only issue was the the drinks at the bars were very light. I understand an all inclusive hotel wants to keep cost down. We went across the street to the liquor store to buy drinks. That was our preference and liking. And the buffet lunch and dinner foods we luke warm to cold. The breakfast was hot and delicious everyday. That was the only hiccups but the service and friendly staff outdid themselves. Super super nice time and on to remember.

Nice room, friendly staff and good food. I can’t complain.

Everything was great, love how it was all inclusive , but the check in was a little bit unorganized.

The hotel is an all inclusive. The staff was overwhelmed, and exhausted. It looks like the establishment needs more staff members and also, to re train their old employees.

Its a good place Everything is good Working people's are excellent We are enjoying sooo much joscelyl, Harold are excellent

This is one of the best places we have ever been. It was courtesy all around from everyone. The different shows they offered at night were magnificent and Roger kept everyone laughing. Just have to say, see you soon again.

Es un excelente lugar pero con algunos detalles. Si bien se entiende que está en construcción aún y que viajé en temporada meda/baja hay elementos que son mejorables. Las comidas a pesar de ser buffet son limitadas y en algunos casos reciclan lo del desayuno para la cena, como el pan, por ejemplo. Las gasesosas a veces están sin gas. El aseo estuvo defectuoso en los pasillos que se veían algo sucios y a pesar de avisar no lo limpiaron. En cuanto a atención nada que decir, el personal es muy amable y siempre dispuesto a ayudar. La verdad esperaba sorprenderme más de un 5 estrellas pero de igual forma fue una buena experiencia.

If you are looking for all inclusive good value this is not the place. It’s a nice new hotel but not worth the all inclusive prices. Very little food choices. Not the best taste. They close restaurant at 10 yet 9:15 they already take the food away and tell people it’s closed.

Beautiful property, conveniently located. Delicious food and friendly staff. I will definetely will come back.

The hotel is very good, although it is not finished, but that does not interfere with the development of what you want, which is to rest, sunbathe, eat very well, everything that is offered is what you get, the staff is very friendly They always have a smile and a good attitude towards the guest, the resetsion girls are very friendly, the man with the suitcases is the best, always very friendly, and all the restaurant staff are very friendly, in general excellent, highly recommended. I hope to return one day TOTAL THANKS

Me fue de maravilla, empiezo el personal, el mejor servicio al cliente, amable, diligente, y se anticipan a tus necesidades; la comida ohhhh; deliciosa, Gourmet, variada, balanceada, es una placentera experiencia, felicitaciones a su chef. La piscina no se diga, la vista, la temperatura de la agua, y sobre todo el material de los pisos, hacían que fuera reconfortante después de un día de playa. Para rematar todas las noches el equipo de animación nos tenía música, baile y canto; acompañados de buenos cócteles. Después a dormir, cama, almohadas perfectas, ideal para sueño profundo; habitación amplia. cómoda y con todo lo necesario Este hotel es un gusto que bien vale la pena la inversión. Felitaciones a toda la familia Grand Sirenis 👏👏👏👏

Great staffs and very friendly