Bridge Hotel Express

The room given to us had a lot of dirty flies. In the hundreds. I had to kill 100s in the toilet to be able to use. Very unpleasant!!!!

Dirty. Many flies come out of drainage. Very unpleasant!!!!

CR. Small but clean

Poor Customer Service

Mga 1 min walk lang talaga to xavier then so near then sa mga fast food!

Staff are accommodating and the room is nice and clean

None

Location

Our experience at Bridge Express Hotel was absolutely unacceptable. Our booking was from 28/September, supposedly until 01/October but we cut our stay short. From start to finish, it was a nightmare. The staff member, Winshie, was not only unhelpful but also rude and dismissive. Despite making it very clear upon booking that I was traveling with my 75-year-old mother, who suffers from chronic rheumatoid arthritis, they still placed us on the third floor of a building with no elevators. Watching my mom struggle up and down those stairs was heartbreaking and completely avoidable. Even after we politely requested to be moved to a lower floor and explained our situation, our concerns were completely ignored. It’s shocking how little regard the staff have for guests’ well-being or basic comfort. The reception showed no kindness or empathy, especially toward my elderly mother—an absolute disgrace for anyone working in hospitality. On top of that, the parking situation was terrible, and the staff were utterly inattentive to any guest needs. This hotel has no sense of customer service whatsoever. Do not waste your money or time staying here. The service is appalling, the staff lack professionalism, and the overall experience was beyond disappointing.

Nice hotel

The bedroom is nice

I didn’t like how the bathroom smells. And the soap and shampoo dispenser is dirty

Good stay

Aircon is a little bit warm. I left my alcohol bottle under my blanket, very late that I remembered..

Not expensive

Towels were very worn out and grayish

Near fastfood

barado lang ang cr

Well the room we had was cozy and clean, liked that there is free coffee.

The bed’s are alright and the warm ambiance lighting definitely carries the room.

The bathroom is old and honestly, I don’t even know what to say other than meh. It’s a hotel room that you’ll expect with a budget— anyways — there was a problem with the smell. We had three rooms booked and two of the three rooms smell like poop! Seriously what’s with budget hotels here in the PH having a smell problem. In conclusion, it’s okay. Note: There’s no elevator 💀

Tge bathroom smells. The bidet smells bad room 308

The bathroom is smelly it smells through the room when ot gets open

Good location in the Plaza Divisoria area, close to many food options; room and toilet were clean; staff were friendly and helpful

I like the ambiance of the hotel and the accommodating staff. They have free coffee and water on the ground. It's just that the door going upstairs is a bit heavy when you have something in your hand.

I didn't like the overlooking wall also the lights in our room is a bit dim, no white light. They don't have an intercom phone for other questions and inquiries from the guests. Hoping that they should have a pitcher at least so guests could get enough water they need from the ground floor.

location and price.

staff courtesy. no elevator & placed me on the 4th floor. Im a 50 year old asthmatic, who just had lung surgery. i asked if i can be transferred to a lower floor. staff said no. without even bothering to consider my situation. I paid for 2 nights even if i knew i’ll only be there in a day (less than 24 hrs), so i can rest as soon as i arrive from the airport. a little courtesy would have been appreciated. bu NO. front desk staff was too lazy to assist.

Very noisy. We couldn't have a good night sleep. But the room was clean .

Nice, neat, clean, and tidy

I love that their family rooms are spacious and that they have included bathroom amenities, including disposable slippers. However, their bathroom fixtures need a bit of maintenance and refinishing. We appreciate the complimentary coffee at the lobby/reception area.

I paid for 50% of its regular rate here in Booking website. I thought that I would be paying additional fee when I check in but I was wrong. The check in was very smooth and the receptionist is very accommodating.

Maybe the security guard? He seems gloomy. It won't hurt if he smiles at the guest. But he's doing his job properly.

THE ROOM WAS OKAY. Bed are soft and comfy. AC Is good clean room

Bathroom it has worms in the shower area. Walls and sink has molds. - advice to the mngt needs to renovate

It's clean and smells good. The bathroom is clean also.

Location was near place of business.

No window view. Air conditioning noise from other rooms reaches my room. Insects in the toilet. Shower floor was quite wet when I first saw it.

it’s clean and simple

the shelf in our room was broken and titled downward.

location

the cleanliness in the bathroom. 2x interrupted. someone u known wanted to get inside the room.

Spacious room

Comfortable bed, good air-conditioning, very very clean! Came with basic amenities like toothbrush, toothpaste, disposable slippers, shampoo, conditioner, hand soap, bathroom tissues. Towels were old but clean and functions well. Hot shower water! Lobby serves free coffee and water which you can bring up to your room. This is well appreciated.

Bathroom is small and can get everything wet when you shower. There are some signs of age although it is generally clean and I did not see any molds or corrosion.

The receptionist was very accomodating and friendly. Even the day staff when we checked out was so polite. Wifi was fast. Was able to work with no problems

Rooms are too small

Great location!

No complementary water, no room phone, shower gel and shampoo dispenser empty (i had to request personally and go down the first floor), leaking shower faucet.

The room was comfy enough, beds were very comfortable. All good for the price. Lobby is also good to work in, and the water dispenser at the lobby was the best part. Also a good distance from good local coffee shops and restaurant establishments. Overall, comfortable for a weeklong stay and really good value for money.

Bathroom/shower might feel a bit small for taller people, and they should pay a little more attention to cleaning around their soap dispensers. But nothing too bad, all necessary things are very clean. People might want to take note that there’s no elevator, just stairs

Location

No food

Staff friendly

No fridge in room. I did not see when booking any information about there being no fridge. I'm sure I requested a double bed but was given a room with two singles.

Warm, respectful & professional staff, thank you very much!!!

The shower was plugged up - informed staff - they worked on it, & the shower still flooded the bathroom & also the room - GROSS SITUATION !! - also the mattress felt like sleeping on box-springs instead of mattress - we left before booking had ended

Expedia went above and beyond in taking care of a totally bad- failed situation for me. I booked a stay at a hotel that had a contract within another- RedDoorz Premium near Gaston Park Cagayan De Oro City. I was on vacation from the USA and I get there and the hotel no longer exists. Only the new hotel and the old sign above the building. After a couple calls expedia had me in another hotel close by with all above and beyond expenses paid. They even switched me one more time to an even better hotel after I found that one not up to my standards. They really took care of what could've been a very bad situation. Thank you so much...!