De'Tonga Hotel

Dirty, cockroaches, no spa, the facility looked like it needed to be demolished

🥲

the cafe is dirty , have a lot of flies . bathroom dirty . i do skip my breakfast since walk way to the cafe dirty

Fasilitas rusak Bilik & tandas kotor berbau Restauran juga gak bersih

Kama kotor...ada tumpahan makanan di sprei dikenakan denda

Pelayan...

Det okej hotel men det ligger till långt från stan

Det finns i första våningen disco eller bara som stör människor

ABSOLUT NICHTS

DAS SCHLECHTESTE HOTEL DER WELT. Wegen des fürchterlichen Lärms und Basses der Dachbar wirst du bis 3 Uhr morgens nicht „schlafen“ können. Alle hier veröffentlichten Bilder sind fake. Es ist hässlich, dreckig, laut (auch wegen des Verkehrs draußen) und gefährlich (wegen der zerbrochenen Spiegelgläser). Du wirst Kakerlaken in deinem Zimmer haben und Ratten rennen auf dem Boden im Gang herum. Andere „Gäste“ sind auch sehr laut und respektieren deine Ruhe nicht. GEH NIEMALS HIERHER UND WIRF DEIN GELD NICHT WEG, es sollte bessere Hotels geben.

Hotel dengan toilet talk boleh guna flush ,toilet bau busuk,bedsheet dah Bethany’s

nothing interest about this place

The service was extremely poor. The entire bathroom was dirty, and breakfast was served late, even after some guests had already checked out.

Nothing to like ther

I don’t like everything ther is n my life bad experience tv not working phone not working room have bad smell Bath towel al broken and smelly

Staff were nice

Cockroaches x 3 in the room, holes in the sheets from bed bugs, stained sheets, walls were gross. The outside corridor tiles were filthy and covered in god knows what.

Only the location.

⭐ 0/5 – WORST HOTEL EXPERIENCE OF MY LIFE I don’t usually write reviews, but this experience was so bad I feel the need to warn others. The first room we were given was absolutely filthy — stained bed sheets, hair all over the floor, a broken toilet, and a strong foul smell. There were cockroaches and bed bugs literally everywhere, which made it impossible to feel safe or comfortable. We asked to change rooms, but the second room had the same issues — still dirty, still full of bugs. At this point, we had to switch to a third room, and I personally called the cleaner to clean it while I supervised, because I couldn’t trust the staff to do it properly. The third room was slightly better, but there was still a bad smell coming from the toilet, cockroaches were still present, and we kept finding bed bugs. There was no AC remote and no TV remote either. The worst part was the rooftop club — the loud bass thumping went on until 6 AM and was clearly audible from our room. This ruined our sleep for two nights. It felt more like staying inside a nightclub than a hotel. To make things worse, there were blood stains that were left uncleaned for an entire day. I had to personally tell the cleaner to remove them. The photos online are completely misleading — they do not match the reality of this hotel at all. I honestly don’t know how booking.com allows this property to advertise as a 3-star hotel. Based on cleanliness, safety, and comfort, this is a 0-star hotel in my opinion. The only good thing about this hotel is the location — but you can definitely get a much better room for the same price at other nearby hotels like Kama Hotel. Save yourself the trouble and do NOT stay here.

Ukuran tempat tidur pas.

1.Kamar kotor# masuk pertama kali kecoak sudah berkeliaran di lantai. 2. TV tidak berfungsi# kata nya sudah 1 bulan tidak berfungsi & sudah di beritahukan iklan hotel tsb 3. Berisik# dentuman musik bar dr lantai 3 terdengar sampai kamar hingga jm 3 subuh 4. Alat mandi# tdak tersedia sbun mandi, hnya skat & pasta gigi. Handuk mandi tidak bersih# ada noda bercak 5. Internet# internet tidak bs koneksi. Sudah di login tp sinyal sgt lemah jd tidak bisa di gunakan sama sekali... 6. Resto di lantai 3 kotor# saat menunggu sarapan, ada tikus berkeliaran di lantai. AMPUN DECH

Tiefgaragen Stellplatz

Hygiene, Zimmer lage (unter der Disco ) Kakerlaken überall (siehe Fotos)

That no one spoke English

That the sheets were dirty, the water was not functioning and there were bugs all over the place (even in the beds)

Very bad

Very very bad

Room with breakfast

Very disappointed..there are rats and cockroaches in the room..lots of rubbish under the beds and shower head leaking. I asked to change room but they fully booked n just help to catch the rat and sprayed the room. We didn't sleep at all.

Room have many cockroaches. Toilet not clean. Disco sound was too laud till 3am.

Room is big

We book for 8 pax but they only give 4 towels. In the booking says there's a sofa bed but there's only a sofa. The room is a bit dusty. The toilet has cockroaches, and the toilet cannot flush. It's very noisy at night because they have a pub on level 3. The breakfast only starts at 8am. It's not suitable for families with children or ladies groups.

Friendly staff. They managed to fix the problems on a reasonable amount of time.

The bad odour from the toilet . Power failure at 3 am. Insects crawling around in the room. Initially , my card was not able to open the room door causing a delay.

Location

Upon my niece’s check-in, the first room provided was found dirty (VD). Even after changing to a second room, the conditions remained the same — the room was dirty, and the lights were not functioning. It is highly unprofessional and unacceptable that the rooms were not properly checked before the guest’s arrival.

There was no single feature of that property that i liked.

Check in was supposed to be at 2pm, at 5:20pm i was still waiting for my room to be ready. Which i received no apology for this delay. Upon entering my room there was no towel, dark stains across the bed lining, no remote for the tv, a broken toilet and overall very tacky considering it is supposed to be 3star. If you are hoping for a relaxing, comfortable nights sleep... Think again. There is a nightclub on the top floor which was no shown on booking.com and the music echoed through the corridors loudly all night. On top of crying children all night and morning and to top off the dreadful night of not sleeping, the staff decided to clean the room opposite mine at 01:00am where they also were listening to loud music of their mobiles. At 7am i got a knock on the door because their staff had not processed the payment properly and by 8am i was ready to get the hell out of there. I 100% will not be staying again nor would i recommend.

Poor

All

Nothing

- Rooms smell so bad - toilets aren’t clean at all - bed sheets are not clean There’s a bar on the 3rd floor, you can hear it when you are in your room so… imagine how are you gonna sleep there🤦🏻‍♂️

Nothing Disco on the top Dirty Terrible crew

So loud and so dirty. Crew was terrible

Nothing

Everything

Nothing

Everything

The staff is helpful

-i found 5 cockroaches in the room during my 3d2n stay -no towel (i asked for towel only they provide to me but the towel is torn and have blacky and browny stains on it) -the room is dirty (lots of scratch and torn wallpaper inside the rooms, lots of holes also in the ceiling - seems like zombies attacked - which is totally different from the picture before booking) -noisy even up to late night because got night club on the 3rd floor (initially my room is on 2nd floor but then moved to 1st floor but still can hear the noise). -on my 2nd day morning, i press “clean up my room” button before i left. At night i came back the room still no tide up. -the wall on the corridor and foyer is dirty, the couch on the foyer was torn and lots of cigarette butt on the floor. The corridor wall have lots of stains. -when i booked the room, it shows the room have window, but the room i got have no window. Totally unfair for me. When i asked the staff at receptionist, the staff turned out blur and have no answer. -i requested an iron and iron board during i place my booking, i am fine if the hotel replied me and mentioned that the hotel have no iron at all. but this hotel never replied me at all, i requested an iron and iron board during check in only then they informed me that the hotel have no iron and iron board. The staff then offered to iron my clothes but turned out it not properly iron and the wrinkles still remains. -The toilet door have lots of white stains on the glass, not sure it is shower gel or human sperm. -the toilet bowl is dirty, both inside and outside of the bowl. -the toilet shower have leakage on it. -the bedsheet and pillow case are torn, seems like burnt from the cigarette ashes. -the breakfast place is super dirty, lots of cigarette butt under the table and under the sofa. -the elevator is dirty, the elevator floor have lots of torn. -the corridor floor is dirty, seems like never mopped. -elevator floor and wall also dirty.

I check in to a family room. The phone cable which is loosen and need someone else to hold it so that can make phone calls. Bathroom got bottle container for bath but is empty, aircond leak and call for assistant service too slow. Asked for iron but the staff did not mentione as when will come and collect it.at midnight, there is a knocking at door for several time.not even introduce himself till ww opened the door.music at bar is too loud till 4am and could'nt sleep. This place is not suitable for family. Feel so dissappointed when the reception no respond after telling all the issue. Will not recommend it.

During the checkin, i need to rush to the toilet but is out of order. The reception staff allow me to use the room which is the room am going to stay while she process the registration

I booked a family room which is 2 queen bed with my mom and my sister from 29th june 2024 till 7th july 2024. In the room,the phone connection cable loosen and when highlighted this matter the staff aware and yet to be repaired. Not enough towel just 2 and there is a bottle container without any liquid in the bathroom. Coffee and tea only for 1 coz only provide 1 cup and saucer. I requested for ironing and got it after waited more than 30minutes. Am shocked during the midnight heard someone knocking the door.we looked at the keyhole that the stranger still knocking the door. We afraid to open the door coz worries that he is drunk coz i did asked several time who is he but no respond. The minutes myself and my sister open the door,the guy ask for ironing but why at midnight must ask for it. Wall aircond leaked. I aware that there is a bar upstair but my suprise is that the music beat volume too loud till 4am. We could'nt sleep at all and so worried at anytime she could have heart attact due to her condition with pace maker. When i told the reception that i wanna checkout and she stare asking why. I did explained entire story but no reaction from her side. The staff said i could not get my refund or reimburse me back due to the policy and only got my deposit

Bo

Dirty

The location is great

Difficult to access the card from the safe box coz the numbers are very small

Don't go in this hotel ! It's very durty and there is a discotheque in the last floor. It's very noisy and the wall are shaking by the bass music ! The coktail are not good also. The people smoke inside, we hear the next room ring a lot every one hours.... I change the hotel because impossible to sleep. The music last up 4:00am Really don't go !! How the boss can hosting people in this mess ??

Overall the hotel service and facilities did not need my expectations, I don't recommend this hotel to family , friends and tourists

The breakfast and the check in it's easy.

The deposit supposed to be cash

Nothing at all! Terrible!!

The worst hotel that I've ever stayed!! Room was smelly of cigarette smoke, cigarette butts on the toilet floor, bed had stains of blood and liquid, torn paper wall, holes on the ceiling with rats running around, cockroaches everywhere, noisy - online did not mention about a pub, no water - we had to use the water from the sink to bath and ended up with back pain, torn bedsheets, TV has only 2 channels, everywhere was dusty. Not recommended. Malaysians, please dont stay here. The pics are not real.

is a scam, there's a bar upstairs you can barely sleep at night.

Staff very efficient & friendly.

Bathroom /toilet very smelly. Housekeeping team not provided good detergent to clean it. We're not comfortable to use Hotel towel, very old.

Bed & TV ok

Toilet got bad smell.

Very bad 😡😡😡😡

I dont like

Good location close To facility and food shop.

I WA Ted To swim in the pool but the pool Neelawatura To Clean and vacuum so it look nice and clean. The others thing the night Club above need To be sound proof so it Will stop the noise Of the Music From above, Of that can be stop From the sound noise im sure there be More people would be coming to staf there. For the staff they

The staff really need To show smile which i want To smile as a fresh and efek Happy Wholesale im there i padi To staf To be more Happy not bening feeling like im not a guest there and that make me feel like unwelcome.

We book 13 rooms for our company holiday Cant able to sleep as disco bar so so noisy till 4 pm Rooms all very dirty Breakfast supposed serve 8am but still not ready 8.30 am ask for refund but properly refund So we check out without breakfast

- next to a cool pool bar

- insects in the room - no hot water - unbelievably loud roof bar until 3am - dirty - Toilet did not flush

The Zumba class with the locals (have to pay extra)

I didn’t like the stay. They promised a gym and a pool online though the pool is like knee-deep and the gym wasn’t free. The first room they put me in didn’t even have a window. After changing rooms I had a window but the bed had hairs on it, little cockroaches on the floor/walls, the wallpaper was coming off and dirty, the bathroom smelled like urine, … the hotel personal wasn’t really helpful and nice as well. Unfortunately.

Absolutely nothing - hotel was dreadful. When I complained they would not give refund and told me to complain to booking.com.

This hotel was 100% appalling. On arrival there was a loud disco above our room. We were advised that the disco would continue to 3am. I had 2 small children with me as it was advertised on booking.com as a family hotel (no mention of a disco in the booking.com advert) they were unable to sleep. The room was filthy, had no curtains for the windows and the wallpaper was ripped all over the walls and the sheets on the bed were dirty. We had booked for 2 nights we checked out the next morning to move to another hotel. We tried to go for breakfast before leaving and there was no breakfast set up!! I was told by the hotel that the disco was for prostitutes. I have never been more outraged with a booking for a hotel on booking.com than this one. Booking.com should be ashamed for the misrepresentation of this hotel on their website and a full refund should be provided to me and all other guests who had experienced the same nightmare.

this hotel is located near universitas sumatra utara and few others university , if you just want to stay here these universities for convenient sake .. is ok .. otherwise , nothing special about it

the cleanliness .. cockroaches is everywhere ...

The hotel not suitable for family stay

Location

Rooftop bar operate until 0400am. Just imagine how am i going to sleep with all the music head banging into my stomach.. The hotel just suitable for couples who drunk after enjoy drinking at rooftop bar or for one night purpose only. Not recommend for family or honeymoon.

NiL

This hotel is not for international tourists. The hotel photo is not real, Dirty room, and breakfast were terrible. The swimming pool was shocking too. I booked this hotel throw Booking.com $ 36.70 per night. Agoda was $19 per night. Booking.com is very expensive to book hotels.

good

good

Price was cheap for the location. Bed was comfy. Staff was helpful and friendly although they probably need to deal with lots of complaints.

I made a mistake and booked this hotel without reading reviews. One of the worst hotels I've ever stayed in even considering the low price. Music from the club upstairs was loud and went on until 4am. It was impossible to sleep. Toilet was broken, I could not flush and needed to fix it myself. There was no hot water. Shower leaked. Bedsheets had cigarette holes (they were clean though). All the night there was constant ringing of doorbells in rooms next to me - I wonder what they "deliver" there. There were some animals living in ventilation vents. It was so bad that you could just laugh. It's a run-down place. Avoid.

place is near from the city

too noisy at night and the closet is not working

Cleaning service for room is good. They did good.

A little bit noisy but I stayed in first floor for me not too disturb me.

I only stayed 1 night , so I would like a refund please.

Dirty and smelled

tidak ada apa2 yang bagus. nothing good l.

semuanya. tidak ada yang bagus. everything is bad. the food, the room, toilet, location and also the music.

Nothing

The Property is OLD and STINKY. Bed sheets are offwhite with smells of ciggarette. Everywhere is ciggarette. And Dark...

hotel stank of smoke, lots of people smoking indoors. Rooftop bar turns into a club, music was so loud the bed was shaking, the floor was vibrating and we could hear every word of the music. I wish this was an exaggeration, it’s not!! We checked out 3 days early because it was so bad.

Sauna Room

1. AC remote control not working, temperature fixed at 16 degree. 2. No tissue provided. 3. Live band music was too loud and the ceiling is like shaking. 4. Not hot water shower at night.

Reception and housekeeping staff very polite and helpful. Security too very helpful in assisting movement of our vehicle.

The music is too loud. We have difficulty sleeping because of the music.

Nothing

Horrible hotel: - cockroaches in my room - smelly bathroom (sewer smell) - insane loud music till 3 in the morning - bad breakfast - pool was dirty

It was easy to get to a different hotel to escape this one

- Bugs on the walls, looks as though there was a nest somewhere. - Net curtains were FILTHY and had chewing gum stuck in them. - There were countless amounts of disgusting stains on the walls. - The ceiling had a lot of stuff on it - looked like tissue or chewing gum. - The bathroom HONKED of weeds and p** - There was a dirty plate on the floor outside of our room - The room stank of cigarette smoke - A/C didn't work That's to name a few things. The staff did not care when we told them why we wanted to leave - they didn't offer us a room, didn't apologise, barely acknowledge us. We walked in the room, searched for a new hotel and checked out as quick as we could. DO NOT GO HERE. We would advise booking.com to take this place down as it is awful

Room is very dirty,toilet flush was damaged,bath room was the most dirty from where ever I visited.no mini bar,room is small and narrow,during the night the hotel was noisy bcsause of the rooftop bar music.all the areas of the hotel was really dirty