TownePlace Suites Amarillo West/Medical Center

The breakfast was ok.

Our room was not clean at check-in; we immediately got another room, but we didn't get any discount.

The rooms and staff were great and very welcoming.

Nothing

Staff was very friendly and helpful. Property was very clean. I especially loved the music playing throughout the pool area and atrium. It gave a very festive vibe like I was at a resort.

No negatives , it was great.

Super clean, safe and comfortable!

Everything was perfect!

Rent og fint. Stor leilighet med meget gode fasiliteter.

Plasseringen var noe utenfor alt

Nice hot tub. Clean. Comfortable beds. A lot of light though, bring an eye cover to sleep. Decent breakfast buffet.

At the very beginning that I walked in I felt a little ignored. The attendant literally asked me the same question several times and proceeded to keep answering the phone, which I’m sure most places do. She was the only one at the front so I felt that that might be why and then we she hung up the phone she was more focused.

Excellent breakfast. Clean.

WHAT I LIKE THE MOST, WAS THE POOL, WATER WAS HOT, PERFECT FOR TODDLERS, ALMOST AS HOT AS THE JACUZY.

BREAKFAST WAS THE SAME EVERY DAY, FOR 4 DAYS, NOT SO MAY OPTIONS.

The customer service and breakfast was excellent. I loved that they had a waffle maker.

The fact that it was right next to another hotel. It made it a little confusing when arriving and figuring out where it was. The parking area leading up to the hotel needs maintenance but that’s more of the other establishment upkeep.

heated pool, nice hotel

Clean, smells good, comfortable beds, friendly staff, great price, awesome breakfast

Right behind a sketchy looking hotel/motel

Everything clean, staff very nice, breakfast was great, lots of options

breakfast was good ,variety of selections, mostly heat and serve most hotels today anyway. lack of cooking skills or preparing foods correctly is noticed among many chains.

nothing everything was fine , only thing was the entrance drive to hotel ,sitting behind older hotel gives you some question about staying here.

Perfect 10! I like everything! The staff from the night shift was wonderful idk her name. Food was the typical but I like it! The bed, ac and pillows were comfy! Excellent value it’s cheaper than most of the hotels that we’ve been. The hotel also smells nice!

None!!!

* Great Indoor Hot Tub * Great indoor Pool. * Exceptional Breakfast. Way above average. * Dog Friendly. * Modern * The suites have dishwasher, Refregerator, Stoves, Microwave, Dishes and Utensils. * Very clean large rooms that included a desk along with chairs and more. * Bathrooms are modern with large towels. * The Staff are above average and greet you always. * They have grass and dog poop bags near the grass. * They have live security attendant at night OVERLOOKING THE PARKING!

They need roofs over cars to protect against hail.

not clean. for the price and the lack of cleanliness/maintenance not a good value.

room, breakfast

Convenient

Na

I loved the nice room and quality on the pool area

Breakfast over right at 9 lol

Location

AC was broken and unable to be fixed. Toilet paper holders are broken.

We had a reservation, and when we arrived, they could no longer honor that reservation because the guest staying in our reserved room decided to book another night. We had to find another hotel to stay in. It was a lot to do with 4 kids and no head up about not being able to stay.

Clean, updated, great value, lots of parking & friendly staff

It sits behind a run down hotel & you have to go through their crappy crappyboarking lot to get to the hotel

It was very well maintained and I mistook that it was newly renovated. The staff told me that it was a 5 years old property. I am impressed.

Good

I stayed here with my puppies during our 2 day road trip! Beautiful new hotel that is very pet friendly with nice grassy area to walk puppies. Very clean hotel with nice kitchenette. Jenna at the front desk was very friendly and helpful! Highly recommend staying here if you are passing through Amarillo TX!

Very clean. Had several sitting areas inside open lobby and outdoor.

It was located behind some other buildings that had huge potholes in the road to hotel.

Our room was very nice and comfortable! Breakfast was very good with many options. Staff was very friendly. I would definitely stay here again!

AWESOME room - 1 bedroom suite, 1 queen, sofa bed. Clean, nice, LOVE 2nd comforter, full kitchen, lots of space - could LIVE here! Nice layout to room and bathroom. Only negative - PERILOUS parking lot/drive in has LARGE potholes, staff not totally happy, and welcome gift a bit lack luster. But, full size fridge, kitchen, living space, AWESOME. No noise issues, very good night's sleep!! GREAT value, will definitely recommend and definitely will stay here again!

It was good for what we needed it for. We stayed one night and left early to continue our roadtrip. Breakfast had variety and coffee was yum.

Amarillo is not that great. The steakhouse is the only reason we stopped here but I wouldn't do it again.

?

Nice place and location

We arrived late and exhausted. The room was very clean and the beds were extremely comfortable.

Improve parking

Breakfast had awesome KETO OPTIONS! Thank you

Location was hard to spot from highway 40

My room had a peculiar odor and made it hard for me to sleep

I was pleasantly surprised by Townplace. I am usually a Hilton gal, but I had my 90-year-old father with me, and we needed a place with a refrigerator and a proper chair, not a desk chair. I was scared when we first pulled in, as the Motel 6 clients were sketchy. The Motel 6 is next door and shares a parking lot. It also has an odd "front" door. However, once inside, I felt better. Michelle was the woman who checked us in and was super friendly and bubbly. We had been in the car for 12 hours, and it was nice to have someone so outgoing. Once in the room, it was clean and the kitchen area was way more than we needed for a night. The hallways are wide and bright. The bathroom was clean and I enjoyed the products provided. The AC kept the room comfortable. The queen beds had four pillows and were clean and comfortable. The breakfast had warm items, and the staff were friendly as well. I wish I had more time to use the gym or pool, but both looked clean. The parking lot was bright, and I was told they do have security at night to watch. We had a ton of stuff in our car and didn't want to unpack it all. The front desk area also has a small shop with drinks, snacks, and some frozen foods. On the other side is an old Hampton Inn. They have rebranded it as Spark by Hilton, and I still stayed at the Marriott. Overall, it was a pleasant night. I will keep Towneplace on my radar moving forward.

Staff over sprays elevators and eating area and foyer. Was trying to take elevator and they sprayed both elevators at 9am with a cleaning bottle that pretty much you couldn’t enter for twenty min. The hotel smells like toxic cleaner. Limited English speaking staff only the fro t desk person could talk to.

Spectacular, pleasant experience

Favorite place to stay in Amarillo by far!! Nice hotel with great amenities.

Room was spacious & well equipped with necessary cooking supplies. Did NOT have walk-in shower. Tubs are safety hazard.

Loved loved this place staff was so nice rooms were awesome would definitely come back

Clean and friendly staff

Low water pressure in shower, didn’t have this problem before. Hope they fix it.

I was charged twice for my one night stay. Once by booking.com (authorized upon booking online) and then again by you guys (unauthorized) on the card I was told was required to provide upon check in for "incidentals". There were no incidentals and the charge was for the full amount of the one night stay, which I'd already paid for through booking.com. I have requested reimbursement numerous times. Now, almost a full month later, I still have not been reimbursed.

My room was excellent

There is nothing bad

Comfortable bed Big rooms Clean property

Breakfast wasn’t the best The spa may not have been cleaned properly as i got a skin rash after using it

The breakfast buffet was wonderful. I appreciated how many options you had. The room was very nice.

Booked this reservation on a road trip with my family. At 11 pm got a message saying they have no rooms and had no way of contacting me (despite providing my phone number). When we went there they said they had a room and upon unloading all of our baggage the room had mattresses up against the wall, without sheets, incredibly filthy. Not to mention we a

I only had the waffle because the eggs looked overcooked

More options for breakfast

I wasnt expecting this hotel to be as fancy as it was. Whenever it showed that they had suites i wasnt expecting a studio style room with a beautiful shower and spacious layout, but i was pleasantly surprised. They also had a pool and workout room on location.

Everything. Very clean. Nice sized closet with shelves for your clothes /shoes. Spacious room /kitchen w table & 4 chairs for longer stays. Everything in good condition. Breakfast had a wide variety of hot /cold items and tons of various condiments. Very nice stay for the price.

Pool / spa only open until 10pm. Upfront $20.00 damage deposit seemed silly.

Staff was friendly

Room was not inspected before we went in. There were towels in a drawer and a tshirt in the bathroom

This location has been my go to for a few years now, I wouldn't change it for no reason. The staff is amazing and very welcoming. What I mean by staff is everyone that it takes to make the stay pleasant. Breakfast is amazing! I just enjoy when I sleep so well that it feels like home :)

Great stay for one day!

Charged twice for one night stay.

Hotel rooms are so well-equipped! Great for extended stays. Room has a near full-size refrigerator, microwave, “kitchen sink” and even a dishwasher! Bathroom shower was a beautiful large walk-in shower design. We will choose this hotel again when in Amarillo! Be careful on arrival - 3 different hotels are all clustered together, and it’s difficult to tell which is which. The signage could be better, especially since it is offset back from the main road.

Great hotel

Wonderful hotel. Entrance is a little tricky to find.

It was clean the beds were comfortable the breakfast was probably the best we have ever had in a hotel.

I didn't like that it was by the motel 6 and it seemed to be in a bad location but that is not the hotels fault.

Great staff and property. Extremely clean.

This was a great stop for our family of 7 travelling from Colorado. Rooms were spacious, very clean, and service was friendly. Would stay again.

Jamie - at the front desk - was amazing! My husband was traveling with our college student on their way home for the summer and this was a late check in, in an unfamiliar location. Safety was key and she went out of her way to provide great service and detail on how they care for their guests! My husband said it was perfect, the location, the hotel and room.. all perfect and they sure appreciated the service!! Thank Marriott and Amarillo Towneplace Hotel!!

Very bad water pressure.

Very nice hotel

Great hotel

Excellent. Cucumber water as you enter lobby! Breakfast includes cage-free eggs (not powdered egg garbage you find elsewhere), Greek yogurt, fresh fruit cup (pineapple/melon), blueberry granola parfait, sausage patty, another patty, fresh apples, banana, and usual carbs (muffins, breads) cream cheese, walnuts, pumpkins seeds, choc. Chip! Decent hotel coffee and earl grey/lemon/4 flavors tea. Excellent staff. Highly attentive breakfast servers. Room good. Was a little concerned that it was adjacent to freeway, but very minimal road noise/almost no road noise even for a light sleeper like me! Good job for building thicker walls or adding insulation compared to other chain hotels. Parking lot felt safe/secure/good lighting/cameras/tucked further back even motel nearby! This might be a reason why the front door entrance confuses people-because it is a side main entrance! Internet a little slow. Would highly recommend!