Orchid Hotel, Epsom Surrey, Sure Collection by Best Western vs Similar Hotels

Rooms noted as comfortable, though some described them as needing a refurbishment.

Rooms were comfortable but some mentioned small size and issues with sofa beds.

Mixed: rooms are described as modern and nicely designed, with comfortable beds, but there are issues such as lack of a bathroom door in one review, noise from slamming doors, curtains not closing fully, and absence of a refrigerator in some rooms.

Rooms were generally noted as comfortable and well-equipped.

Some mentions of tired bathrooms and bedbugs indicate cleanliness issues.

Rooms were noted as clean and tidy across multiple reviews.

Generally positive: multiple guests described rooms and facilities as clean and spotless, though there are isolated issues (toilet seat not properly cleaned, bathroom walls needing deeper cleaning and repainting, and one note that some rooms were not cleaned between nights).

Some concerns about room cleanliness noted, but generally positive remarks about tidiness.

multiple guests highlighted the excellent location of the hotel, making it convenient for their needs.

Convenient location with easy access, especially noted by multiple reviewers.

Mostly positive: multiple guests praised the convenient location near the city center; some mention distance to station/center for a minority and parking is on-street (paid between 08:00–20:00).

Location received consistent praise for its convenience and beauty.

Numerous reviews praised staff for being friendly, helpful, and accommodating.

Staff were repeatedly described as friendly, helpful, and efficient.

Strong positive sentiment: staff repeatedly described as polite, very helpful, available 24/7, and especially accommodating (e.g., assisting with early breakfast requests and helping with bicycles).

Staff were described as friendly and accommodating with positive experiences noted.

Food options are basic and several reviews noted the lack of breakfast.

Food quality was inconsistent, with some breakfast complaints noted.

Generally good: breakfast described as nice/fair and appreciated by many; a few operational issues noted (start time considered late by one guest, occasional lack of coffee/tea replenishment).

Food received some mixed reviews, particularly the breakfast options.

Basic amenities mentioned, including WiFi which had issues.

Standard amenities, good breakfast options were highlighted, though some complaints about specific items.

Mixed to slightly positive: breakfast generally praised but some guests found the start time late (one requested earlier service which was accommodated); tea/coffee sometimes not replenished; parking is available but on public paid street; some missing in-room amenities (no fridge).

Amenities rated highly, particularly the breakfast and overall facilities.

Guests felt that the hotel provided good value for the price paid.

Overall value was considered good, but with some mentions of points not claimed.

Positive: multiple reviewers explicitly note excellent price/quality ratio and that the hotel offers very good value for what is paid.

Value for money was emphasized with many guests finding it a good deal.