Atlantis The Royal

Mohammed Numan & team valet He is the best service guy at Atlantis the royal His attude makes me come every day He is really kind and generous

Joban made me amazing service, helped me to solve important question and did it quickly. Thank you! Atlantis valet guys best

Lavenya was incredibly helpful and thoughtful. With a warm smile, she drove us to the Hotel Atlantis The Palm on New Year’s Eve and made the impossible possible.

Our butler’s Christopher and Awatif were very helpful, accommodating and kind. Highly recommend them and look forward to returning because of them.

Amazing hotel. One of the best I've stayed in. The whole experience was absolutely fantastic. Definitely one to recommend.

Lavanya and Harshith were genuinely super kind and incredibly helpful throughout the entire experience. From the very beginning, they made everything feel easy, comfortable, and well-organized. Their positive attitude, patience, and willingness to go the extra mile truly stood out. They took the time to listen, understand every detail, and offer support whenever it was needed. Their professionalism combined with such warmth made a big difference and left a lasting impression. It’s rare to meet people who are not only great at what they do but also so thoughtful and approachable. They are truly amazing, and working with them was an absolute pleasure.

We really enjoyed our stay at Atlantis The Royal — it was honestly one of our best experiences in Dubai so far. Everything from the design to the service felt special, and the atmosphere was luxurious without being overwhelming. We would definitely recommend spending at least one full day at Cloud 22. It’s a unique experience and absolutely worth it for the views, the vibe, and the overall setting. For the rest of the days, the ground-floor pool and the beach are just as great — relaxing, spacious, and perfect for unwinding. Overall, we truly enjoyed our stay and would happily return. Atlantis The Royal is a standout hotel and made our time in Dubai even more memorable.

Amazing experience. Saheb and Moheeb were super helpful and friendly, they made the overall experience smoother Will come back

⭐️⭐️⭐️⭐️⭐️ Yoga at Gastronomy, Royal Atlantis, was outstanding. Professional, warm, and absolutely on point from start to finish. He remembered details, anticipated what we needed before we even asked, and made the whole experience feel first-class. Service like his is rare, and he deserves serious recognition. Would 100% come back because of him.

I stayed at Atlantis The Royal, and from the moment I arrived, the front-desk experience was disappointing. Check-in was slow, disorganized, and chaotic. The staff seemed unsure of what they were doing and not up to the standard of a hotel that markets itself as ultra-luxury. The real problem happened at checkout on the morning of October 19th. When I reviewed my final bill, I noticed several charges that I did not authorize. I asked the front-desk agent on duty to review them with me. Instead of properly addressing the issue, he disappeared to the back for several minutes — while my airport transfer was waiting and I was at risk of missing my flight. When he returned, he rushed me and told me, “We’ll handle this later by email — go catch your flight.” I trusted him and left without signing the final folio, based on his assurance that the incorrect charges would be fixed. The interaction felt pushy, evasive, and extremely suspicious — it felt less like customer service and more like someone trying to get me out the door without resolving anything. Once I returned home, I discovered that nothing had been corrected. The invalid charges were still there, and I ultimately had to file a dispute with my credit card company. Even after all that, I was still left out hundreds of dollars. The checkout staff member from October 19th needs to be held accountable — his handling of the situation felt misleading and unethical. For a property at this price level, this behavior is unacceptable. Guests should not be rushed, brushed off, or told “we’ll fix it later” when money is involved. A hotel that claims to be world-class should handle billing disputes transparently and professionally — not leave guests fighting charges after they leave. I strongly recommend that anyone staying here review every single charge before leaving the property, because once you’re gone, it does not feel like the hotel stands behind its word. On a positive note, I want to acknowledge the valet team, who were one of the few bright spots during my stay. While I was waiting for my car, they were polite, attentive, and genuinely hospitable — even offering bottled water and checking in on me during the short wait. Their professionalism and kindness were a stark contrast to the disorganized front-desk experience, and they truly went above and beyond in their service.

Had a great stay at Atlantis the royal everything was great specially our housekeeper sanskar he did great job in taking care of us and my children he was always attentive and knows how to make us happy thank you for making our stay more memorable.

Very amazing service, bedroom always looking clean and I’ve been well taken care of by Salma,Aryal and also Emelda floor in charge

Emelda Agullo housekeeping floor in charge,Saima and Aryal have excellent professional work skills and services truly admirable

We travel the world, and everywhere we’ve been, nothing comes close to here. Our first stay was in April 2025, we loved it so much that we came back for my wife’s birthday, stayed in room 12664 from 24/11/25 - 29/11/25 (Mr and Mrs L) The standard and the service are like nowhere we’ve experienced! We constantly dream of coming back here! The service was unbelievable, they can’t do enough for you! The facilities in the hotel are unparalleled! Whatever you call concierge for, they will sort it instantly! We hardly left the hotel! We ate at Ling Ling and Carbone, stayed at Nobu by the beach most days, all of which were amazing! We are ate at Hestons in April too which was also amazing! We can’t wait to come back in November 2026 to celebrate her birthday again! I have no negatives to say what so ever

We are having our best time here in Dubai!!Thank you our Butler Ming for taking care of us these days.She is so nice and thoughtful.Let us feeling like home!!Was an unforgettable memories!!

Absolutely fantastic place and service! We were looked after Aman who has been fantastic. So many choices of food - anyone would find their choice - and what a view ! Would recommend to sit outside if weather allows. Definetely worth a visit - made our holiday so much better !

Excellent service by jobun, polite, prompt, and handled the car with great care. Truly appreciated the professionalism and smooth experience!

Quite simply an excellent hotel. The services, the staff, the cuisine, the cleanliness. Everything makes this hotel a real star in the eyes of its visitors. The rooms offer incredible sea views and fabulous sunsets! A special thanks also to Muhammad Ikram, for cleaning our room and allowing us to spend a peaceful night.

I visited the hotel as usual, and it was an amazing night, the staff and atmosphere in Malibu was amazing! However when I was waiting for the valet to bring my car to me I was shocked to see that my car just went down the ramp again without waiting for me to even stand up and reach it, so I called the staff there and Juban did an amazing job to inform the other colleagues to bring the car back. And I just wanted to thank their professionality and appreciate how quick they acted when I informed them of the incident.

Every thing was amazing. Food was fantastic. Our server was quick and knew my name from start to finish. Nice touch. I ate way too much but I guess when everything looks so delicious you have to give it a good. Thanks again will definitely be back

Jenina and brang bung ..are very good at cleaning and making up the room..thier sevices were top notch..Atlantis royal..is so lucky to have them both ...very professional and sincere I should say...heartfelt tha ks for making up my room..I shoul give them 5 star rating ******

Mr Aman We dine at gastronomic Buffe & service was excellent Ambiance outside was very nice And my wife enjoyed very much

Top from start to end with everything what they can do for you… everything is luxury and value for money was perfect. We enjoy this stay with this hotel best as was possible. We have new place to stay in Dubai when we came

We spent two nights here in November having moved from the Address at JBR. It was like chalk and cheese. Whilst the Atlantis appears to be very flashy and bling, staying here has an air of restrained elegance. It has managed to elevate itself from many of the other hotels around it, and long may that last. Service was great, food excellent, room great and the resort managed to have a calmness around it that felt restorative. The Gym was great and whilst I didnt use the Spa, I intend to next time. We will definitely return.

All was excellent.. lavanya also was v kind and welcoming.. the weather is lovely .. and the out door seating v nice .. thanks

Team valet and Mr Numan Amazing pool in cloud 22!🙌🏻❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Claro — segue uma versão mais direta e adequada para avaliação online, mantendo correção e clareza: Excellent hotel atmosphere and infrastructure. The hotel’s facilities and overall offering are very good; however, the professionalism and quality of service are disappointing. After two stays, we would not return. During our first visit, we assumed the issues with service were due to bad luck, but on our second stay it became clear that staff are often unempathetic, discourteous, and sometimes aggressive when questioning guests about access to services. The level of politeness and hospitality does not match the standard or structure of the hotel. There is a strong focus on enforcing rules, but very little basic courtesy in guest interactions. This second stay confirmed our concerns.

As a repeated guests we were impressed by the consistency of the hotel and staff especially my housekeeping who looked after both my rooms with care Kikie and Mohsin .l would definitely come back

Everything stood out, the Ambience,the staff especially Win and his amazing team Cahaya and A bin. They made us feel at home, waited on us and made sure we had all we needed and more

Mohammed numan was very kind and helpful ………………………………………………:……………………,…..::::::::::……………..:…::…………..,;….:::..

Amazing work from mohamad zain. Room was very clean and would love to keep him as a cleaner because his work is just fantastic. Same for syed tauqeer

This was our second visit to the Royal Atlantis Hotel, and once again, we thoroughly enjoyed our stay. From the moment we arrived, everything exceeded expectations. The breakfast was truly exceptional, offering a wide range of options to suit all tastes. It was the perfect way to start the day! We’d also like to highlight the excellent service provided by the room service staff, especially Sajid and Amir. They were friendly, efficient, and made sure our orders were delivered promptly and with care. Overall, our experience was fantastic, and we’re already looking forward to our next visit.

⭐️⭐️⭐️⭐️⭐️ Atlantis The Royal is stunning, but Pieter Bekker is the real reason this place is unforgettable. Pieter went above and beyond in every possible way and personally helped arrange my engagement in a private beach cabana -and it was absolutely perfect. Every detail was seamless, thoughtful, and genuinely magical. It wasn’t just service; it was care, discretion, and true excellence. He made what was already a beautiful setting into the most important moment of our lives, and I genuinely can’t thank him enough. Atlantis Royal is lucky to have him - and if you’re fortunate enough to be looked after by Peter, you’re in the best hands imaginable. Unforgettable experience. Unmatched service

Horrible hotel with awful service! We stayed there in November and checked out on the 12th. But we still haven’t received our deposit back. We wrote thousands of emails and made thousands of phone calls but they keep ignoring us. How dare you say you’re the best hotel in the world if you are stealing the deposit of your clients and do not respond ????

The experience at the Atlantis the royal was amazing and the service at the royal tea cafe was absolutely satisfied. I was fulled impressed with the wallet parking service because the team was fully coordinating and engaging with me till my car arrives. Special mention to Lavanya, thank you for your cooperation.

Beautiful hotel, however I found the front of house staff unreliable. We arrived very early to the hotel. Our choice but we did not get our room until 5.30 pm. We were travelling as two couples and asked if we could have rooms near each other. I did not think this would be an issue as we booked together. Wrong, it seemed to be a huge issue. One couple got their room at 3.30 but i did not get mine till 5.30 as they advised the people in the room were late checking out. I was advised they would e mail me but instead of that they called my son and said they would bring the keys to his room and we waited a further 45 minutes for that to happen. As we had been at the hotel from 7 am I fail to understand why there was such an issue with rooms near each other. Very bad service. On several occasions there appeared to be a language barrier resulting in the wrong drinks arriving. Going to the royal lounge which carries a hefty charge which we pre paid for, we were constantly asked for our room number more than once each visit for the first few days. Almost harassment! The half board is complicated and the buffet is not included in half board you actually have to pay to go there for dinner. I feel there is a lack of information and this is partly the fault of travel agents as well as it is not clear that you have a credit amount for meals or a set menu. The credit is not applicable to all restaurants either, shock the buffet restaurant for one! The Cloud 22 is not available for guests for free, guest or not you have to pay. Not sure i would go again it carries a hefty price tag for drinks too. Premium prices when I feel they have a way to go on their service. In the Elements bar no one seemed sure what time it closed for last drinks! I had a wonderful time but that was due to who I was with.

We booked Atlantis the Royal Dubai for our honeymoon expecting a once-in-a-lifetime experience. Instead, it was the worst and most disappointing stay we have ever had. On arrival, the staff at the desk offered minimal assistance – cold, uninterested, and unwelcoming. For a supposed “7-star” resort, the service was worse than a budget hotel. There was nothing special arranged for our honeymoon. Not even a small gesture, despite this being one of the most expensive hotels in Dubai. The room itself was dirty. A strong bad smell hit us immediately – in the hallway, in the drawers, in the bathroom, and even in the main bedroom until we drowned it with spray. Even the bedding had a damp, mouldy smell, which was revolting to sleep on. To make it worse, the AC didn’t work properly, so the room was hot and stuffy all night. Pillows were lumpy and uncomfortable. When we complained, the manager (Shareef) was one of the rudest we have ever dealt with in any hotel worldwide. He was condescending, dismissive, and completely unapologetic. He even lied about rooms being unavailable, despite clearly having empty ones, and tried to charge us extra to move. Not once did he apologise. Instead, he made us feel like a nuisance on our own honeymoon. Basic service was appalling. At one point, after being exhausted and jetlagged, I requested food to be brought up to the room. Staff refused, saying I must collect it myself. I then agreed due to their safety protocols but would have thought they would make an exception due to my circumstances. It was 3am, and I accidentally grabbed the wrong room key in the dark, trying not to wake my wife up. After picking up food staff refused to let me back up to my own room, making me wait downstairs for 20 minutes like a criminal. They even insisted I trek all the way back to reception instead of simply verifying my ID on the spot and helping. This was past 3am on my honeymoon. Absolutely disgusting treatment. The new room they eventually gave us was just as bad. Bedding again smelled damp, there was a constant buzzing/droning noise in the background, and construction work by the lifts kept us awake. We got almost no sleep. To make matters worse, staff in multiple areas, especially Cloud 22, were rude and arrogant. They treated us like an inconvenience rather than guests. The only polite people we encountered were the valet and bellboys – everyone else was ignorant and dismissive. The overall atmosphere - There was zero sense of hospitality. The place felt more like a shopping mall or even a zoo than a luxury hotel. It seemed designed purely for people to parade around and show off, not for genuine relaxation or romance. It couldn’t have been further from a peaceful honeymoon destination. This hotel completely ruined what should have been a special time. We cancelled our 3-night booking after just 1 night because it was unbearable. The hotel refused any real compensation – the best they could do was offer a free dinner, which was laughable compared to the stress, exhaustion, and ruined honeymoon we endured. Atlantis the Royal may look glamorous in photos, but behind the shiny exterior it is poorly run, unhygienic, noisy, and staffed by rude, untrained people who clearly don’t care about guests. For the price they charge, this place is a scam. Don’t be fooled by the Instagram marketing. If you value your money and your holiday, stay far away from Atlantis the Royal.

Our stay at the Royal Atlantis was truly memorable, even though it started off a little rocky. On the first day, we were unhappy with the late check‑in process, which was disappointing after a long journey. But once we settled in, everything turned around. We enjoyed the rest of our stay immensely. The resort offers so many services and experiences that it’s impossible not to have a great time. Since the weather was perfect on our first day, we headed straight to the water park and had an amazing time. From the following day onward, we spent most of our time by the pool and especially at the beach, which became our favorite spot to relax. For dinner, we especially enjoyed Milos. The atmosphere was elegant yet relaxed, and the service was warm and attentive. The Mediterranean dishes were incredibly fresh — you can really taste the quality of the ingredients. The seafood, in particular, was outstanding, prepared simply but perfectly, just the way Mediterranean cuisine should be. The presentation was beautiful without feeling overly complicated, and every dish felt light, flavorful, and thoughtfully crafted. Dining at Milos became one of the highlights of our evenings at the resort. even though this vacation was quite long, the five days we spent at the Royal Atlantis were the highlight. I also want to mention a very special person at the resort: Lasith. He took care of us at the beach and made our experience exceptional. He was attentive, thoughtful, and always made sure our needs were met. His personalized service truly stood out. He even recommended the Lychee Delight, which turned out to be amazing. Anyone who meets him will feel the warmth and professionalism he brings — he is a real gem at the Royal Atlantis. We do have a few suggestions for improvement. Because of the fountain, we had trouble sleeping at night, and it would be wonderful to have hot-water showers available around the pool area. Also, the check‑in process definitely needs more attention to avoid delays for future guests. Despite these small issues, our stay was fantastic, and we look forward to returning. Overall, our experience at the Royal Atlantis was very good. Once we got past the initial delay at check‑in, everything else about the stay exceeded our expectations. The atmosphere, the service, the food, and the variety of activities all came together to create a truly enjoyable holiday. We felt relaxed, well taken care of, and fully able to enjoy every moment of our five‑day stay.

Emelda The Housekeeping Supervisor took exceptional care and kept checking on her guest and providing great hospitality. She was the highlight of our visit and we will definitely visit again.

This stay supposed to be a birthday surprise from my husband, which is why my physical passport was safely held at another 5-star hotel in Abu Dhabi where we were still checked in. I had a clear digital copy, my husband had his original passport, and we even offered live confirmation from the Abu Dhabi hotel or immediate delivery by driver. Despite this, we were denied access to our room and the beach club until the passport would physically arrive from Abu Dhabi. No flexibility, no common sense, no hospitality. We stayed in various 5-star hotels in Dubai, UAE and around the world - something like this never happened to us in any other luxury property! Beautiful hotel, iconic architecture — but service that simply does not live up to even a 1-star hotel.

The kids soft play area was amazing and unique. Has so many options that offer fun and educative play. Great for the little ones to play and learn while at it. The staff are friendly too.

We dined at gastronomy. Amazing buffet with lots of option to choose from.Aman was our server. Amazing guy excellent service.

We visited Gastronomy for a lovely family dinner, the food and service were 5 star, I would highly recommend, also of note was our waiter named Aman he took care of us and made the night

Nourin very good employer, she recomend for me best coctails, her servise was very high,Thank you very much for her attention!

Must stay in the Royal Atlantis and the gentleman cleaning the room with a young lady they have been excellent very helpful and done a good job and I made us stay even better Arshdeep & Asti dewi they have been very helpful and a clean room very well and made us stay amazing

Wonderful experience at Gastronomy. Super love the food, the place and the staffs that assisted us especially Faran who most of the time always checked on us and accommodated our concerns. 🫶🏻

Amazing service - our server nourin couldn’t do enough myself and my family - especially the fresh strawberries that were a little surprise for our daughter. First class service

Everything at Atlantis was great but housekeeping sanskar was more than that that guy knows how to make people feel important he brought flowers bouquet and toys for my kids and also he suggested some good places to eat. Thank you again hope to see you soon.

This is now the second time I have stayed at Atlantis the Royal. The hotel, staff, food etc. are world class. Special mention to our maid/cleaner Rachna & Haseeb, amazing people. Thank you again, and I will see you next year

Nilima was incredible!! Always love the ambience and for a sweet tooth this place is heaven!!perfect location.cant recommend enough!

Wonderful experience blended with luxury and extraordinary hospitality, made us felt more than welcome everywhere; specially at Royal sea lounge, thanks to all amazing staff and chiefs, and special thanks to Amer who made an additional surprise to my birthday by gifting me flowers on behalf of the Royal Sea lounge

Beautiful and magnificent hotel.We had great experiences at the restaurants Carbone and La Mar.The service at the Royal Club by Nourin and Shenal was perfect.

Gastronomy did not disappoint!! Tik Tok told me it was the world’s best buffet and I couldn’t agree more. Every piece of food I ate was just about the best I’d ever eaten of its kind. The best potato, lasagna brisket and of course dessert I’ve ever indulged in. Faran was an excellent waiter and made the night that touch bit better by being a friendly, accomodating and familiar face to interact and seek help from. I celebrated my birthday and have 0 regrets in booking at Gastronomy, the staff even added a touch of appreciation with a special dessert to end the night!! Thank you Faran and Co. at Gastronomy, Atlantis the Royal - Dubai.

Shenal is one of the best Service i have ever seen in my life, if he ever needs a job ur welcome in my restaurant in Germany. Thx for everything

What an amazing experience. Food was unbelievable and the service was incredible. Faran Arshad was so lovely and attentive! Really looked after my family x

Amazing service. Farhan Arshad looked after us so nicely in the restaurant. He was so attentive and caring that we all felt special and made the meal spectacular.

Faran in gastronomy was fantastic and such a kind person ! Great food and great coffee from the barista ! Loved how clean the place is and how attentive the staff are .

The food was excellent especially the brisket and Faran was the best host and provided the best service during our stay.

We dined in gastronomy. Amazing experience with the buffet. Large amount of food. Aman and komang did a great job took good care of us while we were there kudos.

We have stayed in this hotel for 9 days in November. Cuisine and food is fantastic, room numbers are modern and convenient. Nevertheless, housekeeping is really good, especially, Ikmal Muhammad, I guess, he was responsible for our room number, and we were kind of impressed of his caring and attentive service. Thanks for that! Also important to mention a great man near the pool with ice cream, my younger brother was a regular customer of his and always received a nice conversation and had a good mood! It’s our second stay here and really liked it both times, but there is a large problem with reserving tables at any restaurants in the hotel. There are literally no restaurants that won’t be totally booked even if you try to reserve them two days ahead. For example, we wanted to try new carbon restaurant and we've been trying to book it since the first day of our vacation! We rested for 9 days and couldn’t get a table for 4 people! From my perspective such a luxury service in hotel should provide places in restaurants for their customers. In general, this holiday was a blessing, and we enjoyed it! We hope hotel will enhance their restaurant reservation system and policy, so that customers get an absolute ideal service!

I had an excellent waiter named Farah, nothing was too much to ask for including photos. Very friendly and professional. The food was delicious! 10/10

Excellent hotel ever! The facilities are good and hotel nembers are always trying to offer a great service. Expecially I received a great service ever from hotel member named Shenal who is mainly working at the royal lounge. He always smiles and offers good cocktails. Such a member make hotel's image good and great

Actually we had come for brunch at Gastronomy when we got a chance to see little bit of indoor and outdoor portion of this grand hotel. It was very luxurious. Each corner was classy. Gastronomy itself had its own charm with sumptuous buffet spread. During our next visit to Dubai, we are going to plan few days stay over here.

It’s our first time dining in at Gastronomy at Atlantis Royal the Palm and we will defo dine again! Special shoutout to Faran who was very attentive and polite in assisting us and very generous of him giving us a special discount!!! 😇❤️

Thanks so much to lavanya to help me to my problem of cats she’s is perfect and thanks to Bam my helpers of the days I come every time

just had a three night stay at Atlantis the Royal and it exceeded all my expectations. The standard of rooms, facilities, food and service was next level. An example would be how a lost beach hat was handled. A mix-up meant that my wife’s beach hat was delivered to the wrong room. The hat wasn’t expensive but had sentimental value. The guest services team went as far as checking the cctv to locate the hat. They found it and then delivered sparkling wine, flowers and sweets to our room to apologise. Simply returning the hat was enough but they exceeded all expectations by going the extra mile. Abdelhqq was exceptionally helpful and we really appreciated his efforts. I will be returning and I highly recommend the hotel.

It was amazing stay and decor . Sanskar ( House keeping )was amazing providing good care. Also help us to calm down during fire drill .

Amazing stay once again at Atlantis The Royal! Exceptional service, attentive and friendly staff. Really can’t fault the hotel. Every detail is so well looked after, whether that be amenities in the faultless gym to readiness of the housekeeping team. Every aspect of this hotel is perfectly put together, the whole hotel, surroundings and presence blow you away from the moment you walk in. If there was anything I would comment on, and I would like to point that it did not at all impact our stay but more a word of advice to management reading this review is that by 9am, the food smells from The Royal Club Lounge start to emanate into the Promenade Level of the hotel lobby but other than that, we really can’t speak more highly of this resort! Can’t wait to return already!

Amazing experience, everything just perfect. Friendly Team & especially Mohammad Zain & Htet from room keeping was most friendly and caring person.

the whole experience was amazing and excellent, the singing fountain, the flowing sound of the upper fountain, rhe top most I cloud pool. Not forgetting the two young room service attendants Benson and Aishdeep if i remember their names correctly, the fastest ever to clean the room back to the admirable atmosphere

Incredible service, particularly from Joynal who went above and beyond to assist me. His professionalism and willingness to help in every way made my stay

Fantastic experience, Faran looked after us very well. Food was delicious and the vibe is amazing. Will be back in due course.

Very enjoyable evening with great service from Faran. He was very respectful and very efficient with his service. Thank you very much

Faran was great ! Highly reccomend. He treated us very well and efficient. I highly value such a great waiter. Was very kind.

Faran at gastronomy was excellent, I’d highly recommend this eatery! His service was so friendly and he’s a credit to the organisation!

This was my second visit at the Royal Atlantis, and once again I was reminded of the unmatched standard of service this hotel provides. From the moment we arrived until the very last minute, every detail - big or small - was handled with exceptional care, precision, and warmth. The management and staff operate with remarkable professionalism, creating an experience that is thoughtfully curated and flawless in every aspect. The front desk welcomed us with genuine hospitality, the housekeeping team maintained impeccable cleanliness, and the Royal club and breakfast service offered a rare blend of quality, flavors, and attentive care. Throughout our stay, we consistently felt the personal touch, dedication, and excellence that define the world’s finest luxury hotels. We were a multigenerational family - parents, children, and grandchildren - and it was remarkable to see how every age group enjoyed the stay to the fullest. The hotel truly caters to all ages with the same level of excellence and warmth. The thoughtful gestures, surprises, and truly royal treatment made my birthday celebration unforgettable. For me and my family, this was a dream getaway -a true 10 out of 10, and if possible, even more. My deepest gratitude to the entire team for delivering the highest level of service and for making our stay absolutely perfect

My stay was incredibly amazing it was my first time but I really enjoyed there it’s so luxurious and relaxing I want to thank amany from reservation she was really helpful and patient to make my booking I really recommend her if you want to book Thank you Atlantis 🙏🏻❤️

I have a very spectacular experience staying in Atlantis The Royal.The service is very excellent,I am experiencing unforgettable service especially from Fraser,Antor and their amazing Team Leader Emelda. I heading to another Tower but I hope they will be the one to care of my stay as my family is also here.

Shiva Krishna was very helpful, he helped me to bring my car at valet parking very fast ! 5 star service! Very kind and professional

We recently stayed at this very elegant hotel to celebrate my husband’s birthday. Overall, it was a lovely experience, though there were a few areas that could be improved. Our arrival was the only moment that felt less than seamless. Check-in was quite slow, and we had to wait downstairs for some time. The receptionist, while professional, was not as warm or accommodating as one would expect from a hotel of this level. I inquired about the possibility of an upgrade for the occasion, understanding that upgrades are never guaranteed, but the response was rather abrupt and gave no impression that any effort was made to check availability. I had hoped they might have made a bit more of an effort, perhaps by checking whether an upgrade was available as it was only 1 night, the way it was handled felt quite dismissive, which was unexpected for a hotel of this caliber. Once in our room, however, everything was truly beautiful. The space was elegant, spotless, and very well appointed, with a gorgeous bathroom and a spectacular view. Well done house keeping team , always greeting us with the biggest smile ! The only inconvenience was the luggage delivery, which took quite a long time and required follow-up calls. We enjoyed access to the water park, which is fantastic for families, and also visited the newly renovated aquarium. It is beautifully done, with excellent lighting and a charming mermaid show that adds a magical touch. Dining at Nobu was pleasant, though not as exceptional as we had expected, the service was fine but not particularly memorable. Breakfast, on the other hand, offered an impressive variety of options and excellent food. However, it was extremely crowded, which took away a bit from the sense of luxury, and the service during breakfast felt slow due to the volume of guests. The healthy section was my personal favorite. Check-out was another area with room for improvement. The queues were long, and since our bill had already been settled, an express check-out option would have greatly enhanced the departure experience. Despite these few hiccups, we had a wonderful stay overall. The atmosphere, the elegance of the room, and the beautiful fountain show all contributed to a memorable experience. With a bit more attention to guest flow and service warmth, this hotel has the potential to be truly exceptional.

Superlative fail me. Omg we literally dipped our toes into this stunning location, curtesy of our son, my wife’s birthday gift. From arrival for breakfast, at Gastronomy, the service was exemplary as was the venue. Never have I experienced a buffet like it with global delicacies all prepared and served with genuine passion. Following breakfast we were again gifted a day at the pool or beach, choosing the later. The decent through the hotel simply exuded opulence on every level, literally. On arrival at the beach our server introduced himself and ensured our experience exceeded any other, as it did. The beach was immaculate with lifeguards in abundance. (Had we have had our granddaughters with us we would’ve been confident in their safety and security.) This is a spectacular venue. We held Ikos resorts in high esteem, and still do. That said if I won the lottery I’d be compelled to spoil the family. This venue is truly amazing, spectacular was my wife’s description.

★★★★★ Most GORGEOUS, STUNNING, BEAUTIFUL Hotel Ever Atlantis The Royal is honestly one of the most GORGEOUS, STUNNING, and BEAUTIFUL hotels I have ever seen in my entire life. We travel a lot, but nothing compares to this place. Absolutely nothing. From the moment we stepped inside, I just kept thinking, “Wow… this is unbelievable.” A huge thank you to General Manager & Senior Vice President Olivier Bonard. You can truly feel his leadership everywhere in the hotel. Things run smoothly, the staff is warm, and the entire experience feels incredibly personal. I also really want to mention Emma, Oliver, and Maryia Isachenka — all so kind, polished, and genuinely focused on guests. We stayed in a Sea Terrace Family Suite on a high floor with beautiful Palm views, and honestly, the view alone could be a reason to come back. Watching the water and The Palm every morning was magical. The terrace was huge and peaceful, and the room design felt modern, clean, and very luxurious. I didn’t want to leave the suite. The Front Office team was wonderful, and the Concierge, especially Hany, helped us so much. He arranged things quickly, even at busy times, and always with a smile. We are vegetarian, and I was very impressed with the vegetarian options at Gastronomy. Fresh, flavorful, and so many choices. Manager Lan runs the restaurant beautifully. Chef Rawat Diwakar and Chef Ankit Kulmi made sure we always had delicious things to enjoy. Really appreciated their effort. The Royal Club Lounge team — Jetti, Chef Sumith, and Jenny Lyn Caraig — were extremely sweet and attentive. It felt like they knew us personally by the end of the stay. And I must give a big thank you to Nikki from Housekeeping. Our suite was spotless every single day. Atlantis The Royal is now one of our absolute FAVORITE hotels in the world. We are already excited to return.

We absolutely loved the kids’ club! My children were excited to go every single day. The staff was so friendly, attentive, and caring—really felt like they treated the kids as their own. It gave us such peace of mind and added so much joy to our stay. Truly a highlight of the hotel!

Pros: - Good location - Good food - As it is a new hotel, the quality of the rooms and their new fittings is good - some staff are very kind, but not all Cons: - Atlantis and Cloud 22 leadership and management favour monetary extraction and maximisation over guests comfort. - the guests rooms are fully integrated with general public (or non-guests) entry and access, which makes me feel like I am staying in a shopping centre Suggestion: I'd recommend going there to experience various aspects as a general public entry and not as a hotel guest staying. Gave it one as my assessment is based on value for money and hospitality leadership, which Atlantis has failed in both (based on my experience). I hope people find this helpful and hope the hotel keeps doing the good parts and improve the other parts.

Stayed in a club room Atlantis the Royal for a night and all I can say it was my best 5 star experience in Dubai by far. Great breakfast at gastronomy,Had lunch at Nobu by the beach and few drinks at cloud22 . All the venues were perfect from food , drinks and to the service.Stayed in Royal club Sea lounge most of our time and we were always very well .Shenal at club lounge deserves a special mention and a great asset to the hotel . Looking forward for an another stay and highly recommended. Thank you

It was a great experience staying with Royal Club. Shenal really looked after us like family—so kind and very professional. He knows what he’s doing. We need more Shenals at Royal Club! We will definitely come back again.

I stayed here and honestly there’s nothing better than such a special experience. Breakfast was the largest and highest-quality buffet I’ve ever had — everything was delicious. All the staff were very kind and welcoming, making us feel so comfortable from the moment we arrived. The infinity pool can get busy in the afternoon, but the view is absolutely breathtaking. The hotel itself is spotless, spacious, and beautifully designed — luxury with a modern, elegant, minimalist touch! A special thank you to Rachna, Musa, and Aati for taking such great care of our room. Their attention to detail and warm hospitality made our stay even better. Truly a 10/10 experience — highly recommend if you’re looking for something extra special stay!

The best recommendation for the best cocktails at the hotel. Brilliant atmosphere and the most professional Radhika so far 🫶

I would like to express my sincere appreciation to Frazer D’Souza and Md Antor for the exceptional service they have provided during my stay. Their professionalism, attentiveness, and willingness to assist at all times have truly made a difference and elevated my experience at the hotel. Thank you both for your dedication and outstanding hospitality.

I had wonderful stay the staff was extermely polite helpful and they made sure i felt comfotable throughtful my visit thank you for your greatful hospitality truly apprecuated speacial thanks harveer and atlantis the royal for eveything

This hotel definitely lives up to it's reputation, The room was above and beyond what I expected, beautiful view of Dubai, lounge area, separated bedroom leading into his and hers wardrobe, Bathroom has a large heated mirrored wall double sink and large egg bath. Bathroom has privacy glass that you can switch on and off. It's designed beautifully. Tea, coffe, stocked fridge. Everything is accessible from the remote control given. This hotel is a visitors attraction with its exclusive shops like Louis Vuitton and Graff. Also many exclusive restaurants and beach clubs like Cloud 22 and Nobu. I eat in Le Mar - Ling Ling and Milos, all amazing. I would book before I go as they do tend to get busy. I have done separate reviews for the restaurants and beach clubs. My advice would be to do your homework before you go as it's so big you can and up going to places that are not for you. You can go into the water park early before the public go in and access is from the back of the hotel. I did think the best thing about this hotel was the room. My only criticism is that it's so big it loses the personal touch like the Jumeirah has. I normally always give a shout out to a member of staff who stood out but on this occasion no one gave me that personal touch. I think it has to make its mind up what sort of hotel it wants to be. Just my personal opinion, but still an incredible place.

Our stay at Atlantis The Royal was truly outstanding from start to finish. The hotel is breathtaking, the rooms are beautifully designed, and the level of service is quite simply world-class. Every member of staff was warm, attentive and professional, making the entire experience feel effortless and indulgent. The dining, pools and overall atmosphere are unmatched, and the attention to detail throughout the resort is exceptional. This is without doubt one of the finest hotels we have ever stayed in. We would highly recommend it and will most certainly return.

What a fantastic hotel. Stayed here as part of my 60th birthday celebrations. From the moment we arrived you felt special and the hotel is magnificent. We stayed in a Club room and it is worth every penny for access to one of the best hotel lounges we have ever been to. The staff and management are first class. Nothing too much trouble and done with a smile. The longe literally serves Moët Champagne from frost thing until late at night. The bar selection is fantastic. Special mention to Nourin who looked after us and was always on hand to assist us with anything. The Nobo beach club is amazing and as a resident you get free access to this adult only pool. A few guests from outside the hotel come in around 12 noon but doesn’t get overcrowded as you have to book a sun bed. The restaurants are all fantastic but our favourite was Ling Ling. highly recommend.

Thanks for mr Sahib Mohave, really nice experience . Helped us with everything. Professionals😍😍😍😍😍😍😍😍😍😍

We were traveling as a family having a childcare center within the hotel was nice. You are always wonder, how is it gonna be like? Their space location is only available for staff and parents under provision. Ariel and Paola were so warmed and accommodating to our kids that we even booked as a private babysitter through the hotel to adjust your schedule/jet lag

Staff throughout the hotel were well trained, courteous and helpful. Sanskar, assigned to our room, was exceptional. The hotel responded immediately to any of our requests. However, for me the hotel was much too large. The breakfast restaurant, Gastronomy, was vast and noisy. To me, a luxury experience demands a quiet breakfast where I can order from my table and have breakfast brought to me by a waiter. I don’t want to go from buffet to buffet in what feels like an airport terminal. Our dinner in Milos was very good.

Always happy to be back at Atlantis the Royal again for the second time and Sahib was very kind and accommodating, he was very patient and attended to my request

Our experience at the Gastronomy restaurant was truly elevated thanks to Chef Dev, who took exceptional care of us throughout our visit. His service was genuinely unmatched — attentive, warm, and incredibly professional. Chef Dev was always on hand to cater to our every need, and nothing was ever too much for him. He made us feel personally looked after, ensuring that each dish was perfect and that we enjoyed every moment of our meal. It’s rare to encounter someone who combines such skill, passion, and hospitality so effortlessly. Thanks to Chef Dev, our dining experience was one of the highlights of our stay. He is a credit to the restaurant and the entire hotel. P.S - The pancakes were 10/10! ☺️

My experience with the valet service at Atlantis was exceptional from start to finish. The process was smooth, efficient, and incredibly welcoming. Mohammed Numan was very helpful in assisting me with my vehicle. Mohammed was professional, attentive, and genuinely hospitable. He handled my vehicle with great care and ensured everything was seamless. Thank you

Wonderful experience staying here for a day to celebrate birthdays in our family, Lobby is grand and impressive( but liked the detailing and designs of the Atlantis the palm better) though the royal felt less crowded and special. Also loved the fountain shows and the lighting. Certainly worth it for families who wish to visit the water park to stay at least a day or two.. family rooms with 2 queen beds accommodate 2 kids below 14 and are very spacious with wonderful views..,the breakfast spread was awesome but my kids eager to head to the water park which is open a half hour earlier to resort guests rushed through it.. overall one hotel you should not miss if you visit Dubai