Novotel BH Savassi vs Similar Hotels

Mixed-good: many guests note comfortable, quiet rooms and excellent showers, but others report mattress/pillow problems, bathroom door privacy issues and inconsistent water temperature.

Most rooms described as comfortable and spacious, but with some concerns regarding bedding and maintenance.

Mention of good room quality, but concerns over old furnishings and lack of amenities.

Many guests report comfortable, good rooms (including connecting rooms), but some mention aging rooms, AC infiltration and occasional leaks that prevent a top score.

Mixed: many comments praise clean rooms, but there are specific complaints about corridor cleaning, worn/bad-condition towels and the need to request cleaning — slightly below expected.

Overall cleanliness noted positively; however, issues with maintenance and concerns about aging bathrooms were mentioned.

Positive mentions of cleanliness, but some reviews indicate old facilities.

Mixed mentions: several guests praise cleanliness, but there are recurring issues (mold in shower grout, sink leakage, dirty walls, an accessible room described as dirty) that lower this score.

Very positive: multiple reviews cite excellent/safe location (Savassi), easy walking access to attractions — one of the hotel's clear strengths.

Frequently highlighted as excellent, with convenient access to shopping and dining.

Several mentions of good location contributing to overall positive sentiments.

Consistently described as excellent: central, safe, walkable to restaurants, shops and cultural sites; repeatedly highlighted as a strong positive.

Generally strong: staff are repeatedly praised for attention and prompt handling (room change, friendly service); some management/parking coordination issues mentioned but overall service is a major positive.

Consistently praised across multiple reviews for being friendly and efficient.

General satisfaction with staff, though some issues with external services.

Generally highly praised (cordial, attentive, efficient staff), though there are notable negative incidents (poor night/midnight reception, slow check-in due to staff breaks, billing/receipt errors) that temper the score.

Strong: breakfast repeatedly described as excellent, varied and above expectations; room service/food also positively noted.

Breakfast was frequently mentioned as good, but some issues with restaurant food quality were noted.

Issues reported regarding breakfast pricing and service expectations.

Very strong sentiment: the breakfast is repeatedly called excellent/perfect and the hotel's F&B receives consistent high praise.

Below average: several lacking or problematic amenities reported (no iron, no in-room coffee/water, gym often under maintenance, parking outsourced and troublesome).

Positive sentiments towards the spa and breakfast variety, though some amenities were lacking.

Negative feedback on breakfast and parking arrangements.

Breakfast and basic amenities (frigobar, water availability, late checkout) are appreciated; parking/not being included and occasional operational issues slightly reduce this rating.

Some concern: breakfast perceived as tasty but expensive; parking not included and worn towels/mattress issues reduce perceived value.

Mixed feelings due to pricing concerns, especially regarding additional charges like breakfast.

Mixed reviews on cost relative to what was offered.

Multiple mentions of strong cost-benefit and guests saying the stay was worth the price, though extra charges for parking lowered perceived value for some.