Cooley Center Courtyard
Cooley Center Courtyard, Texas Medical Center, Houston, Texas, United States of America- Park
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Luxurious Amenities
Blossom Hotel Houston boasts a fitness centre, shared lounge, terrace, and a restaurant, ensuring guests have a comfortable and enjoyable stay.
Modern Comforts
Each room at this 4-star hotel is equipped with air conditioning, a flat-screen TV, safety deposit box, and a private bathroom, providing modern comforts and conveniences.
Convenient Location
Located just 2.2 km from NRG Park, and in close proximity to Houston Zoo and Rice Stadium, Blossom Hotel Houston offers a convenient stay for both leisure and business travelers.
To experience luxury, comfort, and convenience all in one place, book your stay at Blossom Hotel Houston today!
Check-in from
04:00 PM
Check-out by
11:00 AM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
43 sqm
In-room amenities
2 Queen Beds
Individually decorated room
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 50-inch Smart TV with cable channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and microwave (on request)
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen Bed (150-160 cm wide)
In-room amenities
1 King Bed
Individually decorated room
Internet - Free WiFi
Entertainment - 50-inch Smart TV with cable channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and microwave (on request)
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
In-room amenities
2 King Beds
Individually decorated room
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 50-inch Smart TV with cable channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and microwave (on request)
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 King bed (151-180 cm wide)
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
43 sqm
In-room amenities
1 King Bed
771 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 50-inch Smart TV with cable channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and microwave (on request)
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower/tub combination with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
72 m2
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
115 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
72 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
72 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
70 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
72 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
72 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
115 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
47 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
47 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
70 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
47 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
Sofa bed (Variable Size)
Room details
62 m2
City View
In-room amenities
Sleeps
Up to 3 guests
3 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
44 m2
City View
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Large bed (151-180 cm wide)
Room details
44 m2
City View
In-room amenities
Sleeps
Up to 3 guests
3 adults
Beds
Sofa bed (Variable Size)
Room details
62 m2
City View
In-room amenities
Sleeps
Up to 5 guests
5 adults
Beds
Sofa bed (Variable Size)
Room details
44 m2
City View
In-room amenities
Sleeps
Up to 5 guests
5 adults
Beds
Sofa bed (Variable Size)
Room details
62 m2
City View
In-room amenities
Sleeps
Up to 3 guests
3 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
44 m2
City View
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Large bed (151-180 cm wide)
Room details
44 m2
City View
In-room amenities
Sleeps
Up to 3 guests
3 adults
Beds
Sofa bed (Variable Size)
Room details
62 m2
City View
In-room amenities
Sleeps
Up to 3 guests
3 adults
Beds
Sofa bed (Variable Size)
Room details
62 m2
City View
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
Room details
70 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
39 m2
City View
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Large bed (151-180 cm wide)
Room details
39 m2
City View
In-room amenities
Sleeps
Up to 6 guests
6 adults · 3 children
Beds
Sofa bed (Variable Size)
Room details
69 m2
City View
In-room amenities
Sleeps
Up to 5 guests
5 adults · 3 children
Beds
Sofa bed (Variable Size)
Room details
66 m2
City View
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Sofa bed (Variable Size)
Room details
60 m2
City View
In-room amenities
Sleeps
Up to 3 guests
3 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
39 m2
City View
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Large bed (151-180 cm wide)
Room details
39 m2
City View
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
The room size and shower.
The price for parking was high.
The rooms are amazing
Some people were smoking weed at the pool
My gucci purse was not in my car after valet parked it. I accidentally left the purse inside because I was carrying too many bags. The tv in the bedroom didn't work at all.
10/10 Experience!! The hotel is beautiful--we enjoyed everything! Our room was so cozy and comfortable, rooftop pool was amazing, and the breakfast was incredible!! All of the staff were friendly and helpful! Major shoutout to Justin for helping us out when we first arrived!
Microwaves in the room was the only thing we wish we had. Other than that, everything was great!!
Nice and clean, looks good. The pictures represent it very well. Room lighting is amazing. Honestly I don’t think it get better than that, even if your paying $1000+ per night at another hotel.
The valet service was great. However, if you do have a vehicle with you on your stay, you cannot opt out of it and it is about $50 per day. I would have liked to see that included in the room price per night. I was only staying for two days so it wasn’t terrible, but that can add up pretty quick. Nice service but I wouldn’t have opted into it if I didn’t have to.
Spacious Room, amazing shower
Staff was extremely unfriendly. Only Angel at the reception desk was nice and communicative, really cared about us, and helped to solve a problem with the reservation.
I enjoy the room and the rooftop pool
No issue
The Blossom was a wonderful place to stay while we were in Houston for my mom’s appointments at MD Anderson. The hotel felt very upscale, with beautiful views and such a comfortable atmosphere. We especially enjoyed the restaurant—it was incredibly chic and posh, and the food was excellent. Numa, our server, was absolutely wonderful! He went above and beyond to make us feel special and truly added to our experience. The rooftop pool looked so inviting, although we didn’t get a chance to enjoy it this trip. We will definitely be back the next time we need to be in Houston and look forward to staying at The Blossom again!
This bathroom was nasty. I have never seen anything like it. Hair everywhere. A glob of hair came up while I was in the shower. I would not be returning and definitely would not recommend. Disgusting. The staff however was nice. The hotel itself is nice looking. The water was not hot enough for me either.
The hotel was clean and fancy
Valet lost my car key
Loved Oscar. Very nice and hardworking. Always made sure I got anything I needed!
Oscar was amazing! A very nice and kind young man. Thanks again Oscar!!
Angelo was a very professional gave perfect service
Madeline was super nice and well mannered. She has great customer service and made my whole experience amazing!!
Gema is the best!! She makes your day if you start with breakfast :)
I stayed at this hotel for four nights, and although my stay started off rough due to the Hilton network being down and a very late check-in, Marvin at the front desk went above and beyond to make things right.nDespite the lack of management presence throughout the weekend, Marvin was incredibly helpful and made sure I still had a great birthday weekend. He ensured our breakfast was covered and provided us with drink vouchers as well. His kindness, professionalism, and willingness to help truly made a difference. Marvin deserves recognition for his outstanding customer service and amazing kindness! I would also like to think justin for stepping up with Marvin wasn’t around and helping out with recommendations for places nearby! Overall was a pretty good experience.
Oscar did a fantastic job and the food was decent.
Restaurant-Oscar server Oscar’s service was on target. He was on time with food and orders. He was pleasant with his presentations. His co- workers also assisted when needed and just as pleasant. Would highly recommend eating here.
I had an AMAZING experience at the Blossom Hotel! The highlight of my experience was how I was treated in the Molihua restaurant. Oscar, Gema and Sandra treated my partner and I with the upmost respect and kindness. 20/10 service! Thank you for treating us so well 😊
We very much enjoyed our stay here at the Blossom hotel! Especially love the service provided by Oscar, Gema and Sandra at the Molihua restaurant. They made sure we was taken care of and had good conversation with them! Hope to see them next time
Nice Room. Top notch service in the Blossom Restaurant…Gema was gem!❤️Extremely friendly and eager to give us an exceptional experience!
Terrible experience with Hotel and With Orbitz. I was a long-time Hilton Honors member as well as an Orbitz customer, but never again for either. Here is the summary: 1. I booked a package deal (flight, hotel, car) on Orbitz that included this hotel. 2. Flight was from Des Moines to Dallas then Dallas to Houston, arriving after midnight. 3. Called hotel several times to notify them of late arrival and request a late check in since flight arrives after midnight. Every time, was told that they couldn't guarantee to hold the room for us, even though it had been pre-paid. 4. Called Orbitz to try to rectify the situation. Was told that it was our responsibility to be on site before the hotel decided we were a no show, even though Orbitz sold us the package deal with a flight landing after midnight. 5. On day of the flight, flight from Des Moines to Dallas was further delayed and would be arriving too late for connecting flight to Houston. 6. Amercian Airlines rebooked flight from Dallas to Houston for next morning. 7. Called hotel again, and received the same "that's your problem, nor ours" response. 8. Called Orbitz, requested escalation of the issue. 9. Orbitz called hotel, and spoke to hotel management while I waited on hold. Orbitz then told me they spoke to management and had guaranteed me before we boarded in Des Moines that we could arrive at hotel on next day due to flight delays. 10. Arrived at hotel the next day. They hadn't held our room as promised and wouldn't give us a room or a refund. 11. Called Orbitz, was still told by Orbitz that this was our fault (not theirs, and not the hotel's.) 12. Had to rebook another hotel at the last minute because this hotel wouldn't help us and wouldn't refund us.
That I woke up Housekeeping did great. Jennifer was great at the restaurant give her a raise !!!!!she’s the best part of the trip. So down to earth
Valet parking only (wasn’t in description) no bell hop carts available. No beautiful view like described. We faced the dump trailers. No fire pit like described Microwave on 2nd floor only. Spa was closed. Even when tried to make an appointment. Buffet was cold. I actually felt sick afterwards. Bed was too firm I woke up aching. Pool was more of a club environment. Food over priced. They left milk out and when I spoke on it I was told it would be thrown out to see the worker place it in refrigerator. (Yes I touched to see the temp it was room temp ) offered meal pass but we already had in in our price. Will not refer or go back ever again. Oh last but not least the valley driver got angry at a family and slammed the door to the keys. While cussing under his breath. He was so upset he didn’t hear me say. “Don’t let them get to you “
The suite that we stayed in was very spacious. There are many amenities that we love at this hotel, which is why we have continued to stay here when in Houston. We have watched its evolution from the beginning.
During this stay, we stayed on the 5th floor. The halls smelled like urine (possible animal urine?). We notified the front desk, who stated they would notify housekeeping. Unfortunately, the halls continued to smell like urine for our entire stay (5 days). Other floors of the hotel did not smell this way, which was a plus. However, it was an unpleasant walk to and from our suite each time.
Extremely good experience. Numa was amazing. Very nice. Perfect service.
Very good hotel. Good service from Basha at the valet team
Oscar P from the Blossom Reserve was great! Super attentive and quick service. Would dine again!
Oscar P was a great server! Would come and dine again!
Oscar was amazing very attentive and quick . i would come back and dine here aging!
Very beautiful and well maintained
The a/c in the room did not get cold enough at night for me and the hot water in the shower was not hot enough.
Stayed at the Blossom for a few days with Family and a friend! The hotel was clean, friendly very nice. Justin behind the front counter was very kind. He had a smile on his face at all times. Justin was very helpful and asset to the hotel.
Friendly staff. Quick and attentive. Coach in valet services got me out quick so I could make it to my destination on time.
Basha provided outstanding service! He was friendly, professional, and welcoming from the moment we arrived. He made the valet process quick and seamless, and his positive attitude really stood out. Thank you, Basha, for the excellent service!
The Blossom Hotel in Houston is unique. The employees are friendly and knowledgeable. Angelo who assisted me at the front desk was very helpful and professional. The rooms are nice and the amenities are too. Great location to get to MDA.
The room was beautiful!!! Everyone was kind, attentive, and accommodating. KiKi and Victoria from the spa were lovely and very welcoming! The lady who worked thenight shift at the front desk on July 8th (I didn't get her name, forgive me! but it might be Naomi?) was so kind and provided me with a breakfast voucher when she found out I was staying for my birthday. and Osama at valet was nice and was the only valet worker to help with my luggage. Thanks for making my birthday stay so relaxing and wonderful!
Clean and modern
Great hotel with clean rooms and excellent service. A special shoutout to Coach, the valet, for being friendly, professional, and always welcoming. He made every arrival and departure easy. Highly recommend!
Excellent hotel with a great atmosphere and friendly staff. The highlight of our stay was Coach at valet. He was welcoming, efficient, and always had a great attitude. His excellent service made us feel valued from the moment we arrived. We’ll definitely be back!
My best stay in Houston for the WC, thank you coach for helping me through out my stay with everything from checking in to making it to the game on time until check out.
Coach was absolutely amazing. He was knowledgeable, patient. His positive attitude and encouragement made it very enjoyable, and he genuinely cared about helping everyone improve. You can tell he’s passionate about what he does, and it shows in the way he coaches and motivates others.
Great stay overall! The hotel was clean, comfortable, and the staff was very welcoming. A special shoutout to Coach with valet—he was friendly, professional, and always greeted us with a smile. He made coming and going so easy and added a personal touch to our stay. Thanks, Coach!
The staff is great! Marcus at the front desk helped us get checked in with little notice and was able to accommodate every request we had, even with a twighlight check in time. And he did it all with a smile. It felt like a friend having us over. Thank you!!!
Great beach Great for children Very nice room Gym was wonderful
Restaurante were all booked Extremely difficult to have dinner . Have to wait in line for breakfast. No chairs or umbrella always available at the beach available . Staff at front desk not kind Overall staff not friendly
Nice hotel
Good
The hotel was really nice, clean, and organized. Also wanna point out the best service provided by coach, I was amazed to see such customer service like that from a valet but he surprised me, took care of my luggage and check in, all the way until I checked out.
I had an excellent experience at this hotel, and a big part of that was the outstanding service from the front desk staff Melvin. From check-in to check-out, he was welcoming, professional, and genuinely helpful. He answered all my questions, made the process smooth and efficient, and went above and beyond to ensure we had a comfortable stay. His positive attitude and attention to detail made us feel valued as a guest. Thank you for the exceptional hospitality—I would gladly stay here again.
Everything 5 stars to everything. Rooms, service, staff and hotel facilities. Highly recommend when visiting Houston.
Overall this is a pretty nice hotel. The rooms are spacious, quiet and clean. The bed was above average in terms of comfort. The pool is small but OK. However the parking situation ruined it for me. Parking is valet only and very expensive ($50/night). I don't remember any of this being mentioned when I booked the hotel. There is nowhere close by to self park. The valet "lost" my car one day and made me late for an appointment. What is frustrating is that the hotel is surrounded by fields and there is absolutely no reason a valet only systems is needed, this seems like purely a moneymaking scheme. I had to rethink my plans for the whole weekend based on whether or not it was worth the trouble to get my car out of valet or not. I will not stay again.
Clean and safe hotel environment! I would like to recognize the valet , housekeeping and restaurant staff who were friendly, on time and answered all questions. Special recognition to Valet Service Men , Coach and Basha.
We enjoyed veggie beef soup, cheeseburgers and pasta. It was delicious food and wonderful service. Numa provided excellent service.
⭐⭐⭐⭐⭐ I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help, specially Noor at Valet Parking. The location was convenient, with easy access to nearby attractions and restaurants. The overall atmosphere was welcoming and relaxing. I would definitely stay here again and highly recommend this hotel to anyone visiting the area.
I had a good experience the room and staff were great the valet was excellent coach is one of the staff I can remember but everyone was great.
This was our fifth stay, and once again the experience was outstanding! The hotel is exceptionally clean, and the attention to detail throughout the property is evident. Every staff member we encountered was friendly, professional, and focused on providing excellent service. We especially appreciate the MD Anderson patient discount, which makes a difficult time a little easier and shows the hotel’s commitment to caring for its guests☺️ The consistent quality, cleanliness, and hospitality are the reasons we continue to return. We highly recommend this hotel and look forward to staying here again in the future!
Whewww! What can I say! The hotel in itself was a very nice vibe so my husband and I had no problem getting into the anniversary weekend!!! From the sexiness of the room and the roof top bar, it was everything we wanted it to be. We can’t wait to come back!!!! The corner room with the view was EVERYTHING! Couples! Listen! Get the room because it puts you right in the mood for whatever!!!
Beautiful new hotel location near the medical center! They offer free rides within 3 miles and pickups! Very conveniently located for doctors appointments, visits to museums, zoo, Rice Village, or Hermann park! They have clean rooms, beautifully decorated spaces, bathrooms have our favorite bath products ( Moulton Brown)! The restaurant is convenient and quick with good food! Pool is nice with a lounge attached! Overall a great location and experience! Lobby is bright beautiful with coffee/drinks!
Comfort and design, a fancy place to stay.
The staff is judgy, they are not that kind if you don't look like an old money person.
Everything
Osama in valet was very helpful and nice. Thank you!
I’m location was great wasn’t too far from the places we visited. The hotel was very clean very aesthetic like and very friendly and welcoming. The were nice and professional. The floors were not hard to navigate. They had lots of amenities overall 10 out of 10 experience.
Clean, great customer service. Melvin checked me in , he and precious were both Amazing, and very accommodating. Valet is $50 😩 we had 2 cars
Everything is luxurious. Beds comfortable. Shower is probably the best shower I’ve had! It is so convenient to MD Anderson.
Valet parking is expensive.
I'm at a gentleman named Justin work front desk was such a nice helpful helpful professional gentleman miss Patricia very helpful very nice Victoria and the true spa gave me a wonderful experience in the restaurant Wilker for two days was very helpful very nice very professional night Crew front desk those gentlemen's was so nice and thoughtful and helpful George if I'm not mistaken who works the bar by the swimming pool very nice very helpful. John Yeung you have an amazing staff compliment them praise them that they're doing well and the fragrance smell when you walk into this hotel is amazing smells so good I had an amazing stay and I will be returning with other guests thank you all for helping me out 🤗
The property was nice, definitely has an upscale feel inside. Outside not so much.
The power went out halfway through night one and it was the weekend so nothing could be done says the front desk person. Phone also didn’t work to try to order room service. High deposit and there was no choice but to pay the $50 valet fee per night because there’s literally no other parking. Massage the offer for purchase was mediocre and pool was small. Also trying to contact the property is impossible. You’re directed to an agent who also cannot contact the property.
Dirty sheets on bed,
Clean, modern, casual elegance
Limited food options in the hotel, no cappuccino
I would not recommend this hotel, as I find it incredibly inconvenient that if you need to speak to someone at the hotel, they don't pick up their phone. I have a hotel room reservation and called (832-734-8888) more than 10 times in one day to speak to someone about my reservation, but no one picked up. All I got was the automated machine saying "that extension is not valid" when prompted to press "2" for existing reservations, and "I am sorry, but no one is available to take your call."
Property is very well kept modern look and my favorite hotel to stay in when I’m in Houston
The experience my wife and I had staying at the Blossom was great. After an 18-hour flight and a 35-minute drive from IAH, we were completely exhausted. Angelo at the front desk was extremely helpful with our room, especially accommodating our early check-in, which we truly appreciated. Another highlight was the valet service the Blossom offers. Basha, one of the valets, was outstanding — very friendly, kind, and professional. His customer service was on point and made us feel welcomed from the moment we arrived. Overall, we had a wonderful stay and would definitely recommend this hotel to others.
Very clean
Everyone was very polite, it was very clean , smell amazing! Only the guys that helped me bring my things to my room had awesome customer service!! The ladies at the front desk also has great customer service!
N/A
Mainly all
Can’t buy vouchers for breakfast
We went for the Robotics World's Competition. The hotel is beautiful. Customer service was great. The rooms were clean, spacious and modern. We utilized the complimentary shuttle a few times that travels within 3 miles of the hotel. Never much of wait as it is first come, first served. The drivers were personable and great to chat with. We would like to acknowledge Mohab and Coach for being fabulous at their job. Having the complimentary breakfast for our event each morning was super nice. It included eggs, meat, muffins, juice, coffee, hash browns, danishes, etc. This is not included typically but, we were their for a group event. Downtown Houston is approximately 6 miles away. It's unfortunate it is nestled in an older industrial/business area for those wanting to explore the immediate area. Keep in mind there are minimal to no restaurants in the immediate area.
Clean and chic, decor was beautiful! Comfy bed and bathroom immaculate
Valet price was very expensive and it wasn’t clear how to order room service…and when I called the room service line no one answered, so I ordered DoorDash instead.
Beautiful rooms. Comfortable beds.
Kinda far from all the fun places/ malls, etc Every time they took wash clothes from room they didn’t provide more.
I only stayed for a few hours very noisy room with peace to sleep the elvetor was super loud could not sleep at all I left at 1:00am in the morning. Very bad experience
The service and communication
We are so glad that we discovered this hidden Jewel. This is like a luxurious boutique hotel, where all of the staff treat you like . We will definitely return.
Coach & Basha with Valet are the BEST!!
Basha the valet was amazing !! Truly one of a kinda ! Attentive joyful and helpful. This hotel and valet are beyond amazing !
The hotel stay was great! The valet service here is remarkable; Coach was very prompt and had great customer service. This hotel is a true gem!!!
The valet person named Coach was fantastic. Kind, personable, and super helpful.
Valet service was great, rooms were nice, I changed rooms due to bedding not being up to standards but the customer service is amazing here. My room had a city view and the pricing is extremely good for all they offer! Shoutout to Carlos, Musani, and Basha for all their hard work and EXCELLENT customer service.
The best part I’d say was my first impression the valet Albraa’s attitude and character was amazing
Great experience, the valet Albraa was really nice and helpful!
Locatie, mooi hotel, ruime kamer
We waren iets voor tijd aangekomen, inchecken vanaf 16.00. Helaas was de kamer niet klaar, uiteindelijk 16.45 minuten kamer pas klaar. Personeel was alles behalve behulpzaam, take it or leave it. Dit zijn we niet gewend van hotels van deze kwaliteit en al helemaal niet in de USA. Een beetje compassie had een heel andere nadruk achter gelaten.
Musoni provided excellent service. He helped with my luggage and loaded everything into the car without hesitation. Very professional and helpful.
Very modern clean hotel
The decor of hotel is beautiful. The rooms are very spacious. Lunch was delicious.
The valet was rude and customer service definitely can improve at front desk. Madalynn was the only guest service that was helpful and accommodated us.
It was a great stay and the valet team is great especially (Albraa) he is such a great person he is so sweet and helpful.
Very nice room. Staff was very professional and courteous. The valet Mazen was fast and friendly.
Not a 4-star hotel. Located in area that is being developed. Nothing is within walkinfg distance. Phone in room didn't work, valet parking only ($49 per night) should be free or minimal...it's just Houston. Advertising photos are misleading, lobby bar is just a coffee bar with minimal options. Pool isn't heated. Minimal staff...no response to any requests- room wasn't cleaned after 1st night. Room wasn't ready at check in, had to wait an hour.
EVERY THING ITS NOT ONE THING WE DIDN’T LIKE
Coach the valet was great everyone was nice
My stay was great, love the staff Perterse, did a excellent job and welcoming us in. And Coach on the valet team was great. He catered to our every need. Thanks again for the great hospitality
I had such a great experience thanks to Basha! From the moment I arrived, he was incredibly kind, professional, and genuinely welcoming. He made the valet process smooth and stress-free, and went above and beyond to be accommodating. That set the tone for the duration of the stay. It was an excellent first impression!
The hotel is great. We stayed in there two bedroom suite, and it was very spacious.The valet attendants Ahmad and Osama were amazing as we had to go in and out from the hotel several times a day over the course of our trip.
The food was fine. Everything else was a study in institutional indifference. The large screen in the lobby displayed a Windows-style error message — something about a connection needing to be reattached — for all four days of our stay. Not for an hour. Not overnight while someone was working on it. Four days. Every guest who walked through that lobby saw it. Every employee walked past it. Nobody fixed it, and apparently nobody cared enough to even try. That set the tone perfectly for what followed. The in-room phones didn't work — so when we wanted room service, we had to walk downstairs and place the order ourselves. Then the bill arrived with a tray delivery fee and a room service charge. For a service we performed ourselves because their equipment was broken. Nearly 28% in fees on top of already inflated food prices. Tray charges. Service charges. Tax on service charges. All for the privilege of walking to the restaurant ourselves. A broken lobby screen for four days tells you everything you need to know about how this property is managed. If nobody fixes what every guest can plainly see, imagine what they're ignoring behind the scenes. Skip it.
It’s location is great! Staff were very helpful also
Apparently the breakfast is not fully paid when you book at booking.com? We only got a 20$ voucher per breakast
We booked this hotel in the heart of the medical district to be close to an event. We were pleasantly surprised by the atmosphere and amenities. Our room was spacious and the bed was excellent. We had lovely cocktails both in the lobby bar and at the roof-top bar. Staff was friendly. Despite having both a dance team and a girl’s volleyball team in residence, the hotel was quiet and relaxing. While we were not there for medical treatment, we noticed several amenities obviously meant for guests who are doing so (eg. emergency call button in the bathroom & extra wide doors). A beautiful respite.
It was very nice and comfortable and the staff were all very pleasant and helpful!
The hit was on rye first day was limited but was better on the second day. I put out the do not disturb sign meaning I did not want my room cleaned and the cleaning staff came in anyway which I was NOT happy about.
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What guests love
Areas to consider
Cleanliness
9.58/10Reviews highlighted that the hotel was very clean with well-maintained rooms.
Service
9.75/10Staff received high praise for their kind and flexible service.
Location
9.69/10The location is ideal, especially for those needing access to medical facilities.
Room Quality
9.34/10Rooms are spacious, comfortable, and feature luxurious amenities.
Amenities
9.17/10Amenities are generally good; however, parking fees and limited options were noted.
Value for Money
8.73/10While rates are competitive, additional fees such as for valet parking were mentioned.
Food and Beverage
9.18/10Room service and the restaurant were highlighted as good, with enjoyable food.
Overall Experience
9.75/10Overall, guests described their experiences as pleasant and satisfactory.