The Oakwood Hotel

Parking

Clean and airy room. Very comfortable bed. We would definitely stay here again if in the area. Plenty of parking space, friendly staff, good value.

I would have given a higher mark if there had been a breakfast available on site, I had to travel to a local cafe to buy a breakfast, which was a 10 minute walk away.

Good

Firstly, I can’t praise the girls on reception enough. They were friendly, sympathetic, helpful, and I really appreciated our chats. Unfortunately, on arrival, the shower head in my room flew off the wall, hit me in the face, and soaked the bathroom and my belongings. The water also had a strong ammonia or sewage smell. I wouldn’t have felt safe bathing in it, let alone drinking it. The brilliant receptionist on the evening of 09/07 moved me to a family room straight away and even offered to help carry my things. Sadly, this room also had plumbing issues. During a 33°C heatwave, only hot water came through the taps. A cold shower and drinking water after long, sweaty days wasn’t possible. When I asked for cold water to brush my teeth and stay hydrated, I was told I could buy bottles for £1 each, but it was cash only with no change available, so I was forced to buy five bottles with a note. Given the ongoing water issues, this felt unreasonable. Hotel clearly needs repair, with damp and smells throughout. Beds were comfortable and the cleaners did a great job. But access to safe running water is a basic necessity, not an optional extra. I appreciated the staff who did all they could, but I do feel management should have partially compensated & take these issues seriously and treat guests with more care. Thanks Alice + other girl- sorry forgot name! Without you my stay would have been reviewed much worse. Powers that be/bosses - you need to learn from their customer service!

Friendly, helpful

could do with meals in the bar.

Amazing

Does what it says on the tin. Good, basic, no frills hotel

People up all night partying till gone 4 in morning. Smell of smoke , not sure if it was some shelter for homeless people

I was greeted in a friendly fashion at reception and given a room on the ground floor on requesting this. All was quite clean and a very comfortable bed. I will be back again when I am in Gloucester

Overall not impressed, most staff seemed to lacked professionalism when dealing with customers, not rude but came accross as 'bored'. Restaurant, dining room closed with a vending machine in the lobby. Room service only did very basic room cleaning and unable to make the bed properly. Booked a double bed but ended up with to single beds joined together

Room was clean but no blackout curtains and the mattress was soooo thin and was really uncomfortable

Arrived to be told my room had been cancelled due to payment being declined, however booking was made with 'pay on arrival'. Another room was able to be booked. Rooms basic but comfortable. Property appears run down and neglected, strange smell in proper.

Bar & restaurant were closed for my 2 night stay. Had I known I would have booked elsewhere.

Only problem was I arrived late and was forced to pay there and then rather than wait to sort it out in the morning which really annoys me; with the staff saying I could not go to my room until it was paid for

No food available in the winter months Room was freezing couldnt get the heating abouve 17•c. Now having an issue getting a invoice

Very comfortable- flying visit

Good set up lads. Thanks for the peaceful stay

I had to change my hotel reservation last minute and my room was all ready sparkling clean for me by the time I made it from Gloucester City Centre. It's only 10-15 minutes away by a bus but I would advise non-drivers to be prepared for either taking the bus or taxi as it's by a busy road but otherwise village is quiet, not many shops and eating places.

A few niggles in room. Smell in bathroom, soap dispenser fell off wall , toilet seat loose and room cold.

The first impression was that it has a strong smell and is not very well cared for. It’s located outside the city which was what we wanted.

Perfect for overnight stay, not too sure it would suitable for prolonged stay

Was ok overall

All good

Everything is good except they don’t provide toothpaste.

To Noise in room something working whole night ventilation or aircondition in Bar.

Good location. Car park needs to seperate commercial vans from cars. Internal redwcoration neede

Overnight stay the hotel was welcoming and the room was clean and had everything I expected. I would stay there again

Great hotel and very friendly staff

Convenient location

Aircon needed

Nice hotel, ample parking, easy to find

Rooms are basic but clean. Sponge mattress is a little uncomfortable. Biggest issue is the damp smell that hits you every time you open the door, and it does linger. My room keycard was very temperamental too, and needed multiple trips to reception to gain entry every time. Grounds are a mess. Overall it’s OK. Kept the weather off. Just don’t expect too much. You get what you pay for.

Lack of breakfast facilities, also limited choice on evening meals, so ate out and drove to local shop for breakfast.

This place was lovely, so quiet considering it's next to a high speed road. The tipple bar and the food truck is great, lovely garden area, lush in the sun. The only downside for me was the beds were really hard, I'd rather have a softer bed, due to back issues, but that's my preference so not removing a star or anything. The staff were friendly, said hi when we walked in, have a good day when we went out. Housekeeping came round while we were in the room one afternoon, told them we were fine and they asked if we were sure. Went out on the Saturday morning, was out all day, left my case and stuff on the bed unmade, when we got back they had made the bed and put the case and other bits back on it. Only thing I changed myself was the toilet roll was hanging the wrong way round haha. Well done guys and girls, you should be proud of yourselves and what you've made this hotel!!

Poor cleanliness, noisy from bar area, bathroom felt dirty and marks on bed and shower curtain.

Sheets changed daily, friendly staff. Food is spot on 👍

when I booked the rooms in december your web site was showing a proper pub which would have done food and been open at lunch time. Your site also failed to mention that you did not do food, especially breakfast. The small bar did not open until 3.00 pm. Your site was at the time, FALSE ADVERTISING. I note it is now changed and not showing the pub. I had no problem with the rooms or service but this was not what I had booked at all.

Good location Clean and tidy, Tea coffee and biscuits in the room Nice bar and outdoor area Free large car park Excellent value for £35 per night

Overall it was ok for what I needed as travelling for work but a bit disappointed in a slightly disjointed check-in process. Having spoken to and emailed the hotel, on arrival after travelling c.3hrs I was asked to provide all the information I had already given directly to them. Bedroom was comfortable and the shower was good.

OK stay. It did it’s purpose.

Very welcoming, professional and helpful staff. Rooms are always clean with comfortable beds. Rooms are warm in the winter months not the case for some hotels. Lots of space and a good size desk area to work from.

Lovely stay very comfortable bed. We will return one day

Great, quiet, and cute property. All the staff was very friendly!

Decent night sleep. You can switch off, watch a smart TV in a comfy bed. Has a kettle, bath etc. all you need for great value

Lovely clean venue staff very hospitable and friendly

Although the property was clean and in a peaceful location it is in is in need of a a revamp. The bed was uncomfortable and the fittings especially in the bathroom were tired

Travelling as disabled, I was surprised to find a step without a railing out of reception with no ramp offered. What bright spark approved the plans to put all the walk in accessible bathr ooms on the first floor with no lift.? I would like a reply to this point. It's not too late to make some of the ground floor bathrooms properly adapted.

quiet location. no breakfast

It was very good value for money. The restaurant was being refurbished so no food in the hotel only an outside snack bar.

The food van was great just needed the meals to be a little warmer Staff great Room was ok 2nd bedroom door could not be shut Recommended Jaynes Pantry for breakfast was on the money

Basic hotel, but with decently large room, clean and good bathroom. It was easy and quick to check in to the 24hr service on the desk. Flood-lit and monitored free car park. Free wifi.

The room was comfortable, but a bit tired. It was very easy to hear other people outside the door, particularly in the early hours. Fortunately I’m someone who wakes and go straight back to sleep. The staff I dealt with were friendly and helpful. There were a number of dining options on site and locally. I thought the accommodation was good value for money and I will stay there again.

All the staff was very helpful and vey polite

It was nice stay .

Really friendly and welcoming reception staff, who were willing to help out as much as they could. Room was tidy and comfortable and good value for price point.

Friendly and a brief car ride fro Gloucester centre

Helpful staff and comfortable enough stay with useful bar and food truck but the hotel condition is pretty average but reasonable price paid

Fine quite and slept well

Bed was memory foam very uncomfortable sheet and mattress protector kept coming off bed duvet cover had rip. Single glazed windows made room very cold no heating in bathroom, lovely sink in bathroom but had to use cup to fill kettle as couldnt fit under tap. Lots of cobwebs and paint bubbling on walls

The room was freezing when we got there, the heater wasn’t working, moved to different room same problem, put a electric heater in the room, and gave a extra duvet, the one on our bed was very thin, the bed was very uncomfortable, the bathroom very cold, the breakfast truck was not available, like it says in booking, the staff are very helpful and polite, the dinner truck is nice good value,

Room was a bit cold when we arrived but the bar men and the food van were amazing. Would highly recommend for the food alone!

We got a nice friendly welcome which is always a good start to a stay. There was a little bit of confusion about length of our stay butbwas cleared straight away. We was given room 1 which was nice and easy situated between the bar and reception. Overall cleanliness was 10/10 throughout the hotel where we walked around. There was no restaurant as such but a catering van which was nice food just needed to be hotter. The only faults we found was curtains needed to be longer, the shower rail holders needed replacing and the entrance to car park needed more lighting.

The hotel is having some renovations so breakfast and general dining wasn’t good

Was in the middle of refurbishing but website didn't inform you there was no restaurant. Some refurbishing was very basic to needing redoing

No restaurant only out door van who like to have breakfast on a plate

Stay from Friday to Sunday Staff friendly & helpful Room clean & tidy Have no complaints about room corridor could do with a little spruce up & floor boards in corridor very squeaky But overall nice hotel & bar & garden area very pleasant

It was a pleasant stay. We could easily get to where we wanted to go. It was a shame the restaurant was closed.

Very comfortable rooms and the catering facilities were really good. In a good position to visit Wales and surrounding areas. A very pleasant stay. Will certainly be back.

Nice location and reasonably new.

I was only told, after I had paid online an non-refundable amount, that the hotel was still undergoing construction work and that there was no food available. The bathroom had a large patch of green mould on the ceiling by the shower head I have a photograph and will forward it to whoever necessary. The hotel was very basic not at all what the online photographs led me to expect.

Had a lovely stay, staff extremely friendly ans helpful, nothing was too much trouble. The surroundings are amazing beautiful countryside and there is a lovely outdoor seating area. Would definitely stay again.

Standard hotel room, nothing amazing. But at price it was clean, comfortable and fine for a nights stay.

Comfortable,clean, room, shame no breakfasts

Really good