Courtyard by Marriott Cincinnati Downtown

It was in downtown, came for a football game easy access to stadium

Toi served us at the bar and was AMAZING! She had a great sense of humor and was a genuine joy to be around!! 10/10 on her!

Hotel confortável é muito bem localizado

Saímos do hotel e voltamos a tarde e não tinham arrumado o quarto, pedimos a limpeza e falaram que iriam limpar no outro dia, só que no outro dia seria o checkout. Minha esposa argumentou que queria o quarto arrumado, trocaram as toalhas e mal arrumaram a cama e deixaram o quarto sujo e com o lixo sem recolher. Uma falha muito grande para um hotel dessa categoria.

Clean lobby

Room door was broke Ice machine didn't work Paid online and they wanted me to pay again once I got there

Rooms were nice and clean. Staff was pleasant. Our room key wouldnt work. Have to go down 2 times for new. Manager came us after the 2nd time and got us in with her overwrite key. She had maintenance up to our room in under 10 to fix the issue.

The hotel itself was nice but check in was absolutely unacceptable. We got there at 4 to check in, as you claim is check-in but NO rooms were ready for anyone. We had 4 couples, one being a Bom. member. He requested 2:00 checking and none of us got rooms until after 530. There were easily 20-30 people on a list waiting for rooms. The only thing offered for the delay was one complimentary drink at the bar. Wow, nice. We had tickets for the Reds game so luckily for us, we were still able to make it in time. However, if we would have had other plans, reservations somewhere, they would not have been the case. Heck, I saw one lady getting into her wedding attire in the public restroom. Very disappointing. More of a discount or something would have been nice for the inconvenience of waoting over an extra 1.5 hrs to get our room.

The amenities

Service and professionalism of staff

Excellent staff, excellent location, would definitely recommend. The building was very nice.

Terrible water pressure. Only stayed one night so not a big deal, but would have been if we stayed longer.

Location

The pillows

The breakfast was very good and the server was excellent

From the moment we entered our room (1008) I could tell the AC unit wasn't working.. After having an HVAC man try to get our unit working it ran for a short while and then over the night it wasn't puting out cold air. Then, this morning we did not have a working unit. A nice man came by twice and tried to fix it but no luck. I called to the front desk to see if they could find another room but was told she would see... After 3-4 hours no one called and we decided to go home. The manager at the front desk was very nice and said she would find us another room but we decided to go home. I hope we will be credited back to my charge card for this terrible experience. My card ending in9133 was used. My Bonvoy number is 793235608, Sincerely, Dr. Mark J. Schulte

Staff were very helpful and location was convenient.

Location was great.

Check in was suppose to be 4, but rooms were not ready till after 5. This happen to about 15 didn’t people.

Good selection, didn’t take too ling

Room was not ready at 4pm and there were many people ahead of us also waiting. The manager did apologize a lot and offered us beverages while we waited. But it was very frustrating to have to sit and wait after an 8 hour drive Must be a better way to get the rooms turned over in a timely manner The staff was great

Localização

Barulho do ar condicionado, da não colocação de sabonetes e shampoo nos volumes do box do banheiro, preparados para isso! Cobrança abusiva do estacionamento, mais de 48.00 US$ por uma noite, é a prática do abuso de cobranças indevidas e espertas, e o pior, que depois, fui colocar meu carro no mesmo estacionamento que o Hotel utiliza, por um valor menor que a metade que queriam me cobrar!

Room was comfortable and clean. Bathroom was nice too.

The elevators were slow and skipped our floor a few times.

Location was perfect.

The room was fairly clean, but didn’t look like floors had been cleaned before our arrival as well as the shower floor looked a little dirty still. Linens were all great and clean and everything else was good.

Right in downtown restaurants close by

I enjoy sitting in lobby with morning coffee Most places have free morning coffee Wasn’t there

Ready to book again

I had to leave lol

Location was perfect for my stay. Room was big, clean and quiet and the staff were excellent. I would definitely stay here again!

The Valets of the Courtyard Marriott in Downtown Cincy are by far the most professional. I had no problem handing them the keys to my Rolls Royce. I tipped Nick and Jason an extra $200 for their hospitality. 12/10 will stay there again.

This place was horrible I had to pay to goto the hotel down the street

Horrible

Amazing service !! I missed the hotel and these gentleman knew exactly where I was going and sent me to the right direction !!

Excellent interior ambiance.

Parking was abysmal. There was no preparation by the property or staff for what we were to expect. When we ask the valet staff for advice it was, “you’re on your own, dude.” Based on this, I would not stay at this property again.

Having a bar onsite was nice

Room was very dark. Air conditioner didn’t work well and was really loud. Coffee maker in room was broken and asked staff 4 times to replace it and for extra towels. Had to ask to have our room cleaned.

Nick and Jason was awesome to work with and was very helpful during my time there. They was also very friendly and understanding. @ Courtyard Cincinnati Downtown.

I stayed with Courtyard and had a great experience with Nick and Kaele! I was running late and they had my car ready for me as soon as I was ready!

Staff was friendly and helpful. Elevator worked. Room was clean.

Room overpriced. No parking had to pay for valet parking. Parking overpriced. Breakfast was overpriced. The air conditioning in the was not on when we arrived. There was the sound of running water the entire time in the room. The body wash in the shower was empty. Booked two rooms my friends weren't impressed either. Took twenty minutes to get a cup of coffee from their coffee shop.

Walking distance to the ballpark and valet was quick & convenient

N/A

I had the pleasure of running into both jadon and nick while they were on duty. They were professional, courteous. And friendly, as well as upholding the integrity of courtyard expectations. I do believe they would be an asset to the management team.

Hotel is very consistent. Jason with valet was awesome

Solanus was a goated valet driver

We had a wonderful stay at the Courtyard by Marriott Cincinnati Downtown. The location was unbeatable and within walking distance of so many attractions, restaurants, and Great American Ball Park, which made our trip incredibly convenient. The hotel was clean, comfortable, and well-maintained. The staff was friendly and welcoming, and the overall atmosphere made for a relaxing stay. We would definitely stay here again when visiting Cincinnati.

Nothing to note. Our stay exceeded expectations, and we had a great experience from check-in to check-out.

did not have as it was an extra costs

cleaning room staff was loud and slamming doors around 3 vs keeping the cleaning cart in the doorway. They just kept opening and letting doors slam shut with carts in the hallway.

Awesome crew sojo and nick were super helpful!!!!

Location was walking distance to what we needed.

No pool. Historical building and tight spaces make that a hard thing to do.

Nice, clean, and spacious rooms, with microwave and refrigerators! Great location, good parking! This place is ALWAYS our go to spot for overnight stays when in the Cincinnati area (about our 4th or 5th 😊), and always will be.

There wasn't any juices (orange, apple, etc) that could be purchased in the lobby store, would definitely love to see that, other than that everything was A1!!!

Hotel is in a great location and awesome staff! The parking is handled by a parking valet service and Nick, Sojo, and Jason did an excellent job parking and retrieving our car for us! I would highly recommend them over the Westin for parking. Westin is way too congested and hard to get your car into the area for valet. Courtyard just pulled right up on the side of street and they unloaded the car for us. First Class service.

Nick Sojo Jason Fast and Very Polite

Excellent valet service from start to finish. Very professional, quick, and respectful with my car. The valet was friendly, handled everything smoothly, and made the whole experience easy and stress-free. My car was returned promptly and in perfect condition. Definitely one of the best valet experiences I’ve had — highly recommend!

Hotel was great during our stay! Absolutely floored over the valet parking! We stressed over driving our truck to Cincinnati and finding space to park it. $52 valet parking on top of hotel cost was a bit pricey to us. BUT Sojo and Jason handled our parking from when we checked in until we checked out and even beyond that when we left the truck there to attend the rescheduled game we attended. Sojo knew us as soon as we walked up to retrieve it. Made the experience with parking a full-size truck in the city WELL WORTH IT!!

Gray and Nick were amazing. They helped me with everything .

The hotel has a very nice centralized location. The service, and cleanliness were great. The beds were comfortable and the price was fair. I didn't utilize any of the other amenities provided.

The thing I didn't like very much about my stay was that the shower in my room that booked for 237 dollars did not drain.

I love this hotel! High ceilings, great location, cool gym in the basement from the old bank. Great valet service! Shoutout Sojo and Alec!!

Mick was amazing at customer service and very kind.

The staff was courteous and helpful. The room was clean and comfortable. The lounge was inviting and the drinks were superb. And the location is to die for.

There's nothing I didn't like.

good job at making the job with the car

amazing valet service amazing job. I really liked the hustle. I really liked how efficient these boys are so joe and nick and they were very polite and professional.

Sojo retrieved vehicle ahead of schedule. Good service.

Sojo was great! He was polite, courteous and helpful with my bags.

Sojo did a very good job taking care for my car. He was prompt, welcoming and did his job very well

Everything

Hard to pull in for valet parking right on the corner

Proximity to Reds Baseball Stadium

Not a thing

More comfortable bed

Close to ballpark

No water pressure

Convenient if you’re going to a reds game!

Anytime we have to stay in Cincinnati this is our go to! The hotel is very clean on top of the hotel staff and valet staff being amazing as well. 10 out of 10!

I had a great experience with the valet service, especially thanks to Sojo and Nick. They were both extremely professional, efficient, and friendly from the moment we arrived. You can tell they really care about doing their job well and keeping things running smoothly. Even with how busy things were, they stayed on top of everything and made the whole process quick and stress-free. They handled our vehicle with care and had a great attitude the entire time, which honestly made a big difference. It’s not always easy working under pressure, but they handled it effortlessly. Definitely the kind of team you want representing your business. Highly recommend!

Nice hotel, clean, and easy to get to. The staff was super friendly. The valet parkers were wonderful including Nick and Sojo. Would recommend!

Great guys to talk with, they did a great job

Walking distance to places

Double charged us for the room. Finally refunded 1 of the charged but did the lesser amount instead of the amount Marriott charged me. Had to pay $160 for valet we only used to drop car off then to leave, parking is horrible in the area and that wasn't clear when booking. Cleaning staff asked us everyday if we were leaving, they had no idea who was checking out or when. Breakfast isn't included either, another surprise, its $15 a person per day.

The focus for our stay was “Opening Day” The Courtyard offered the perfect walkable location with spacious comfortable sunlit rooms - ours had a view of the river and the ballpark. Staff members were attentive and helpful! Valet attendant, Kaeleb was gracious and prompt retrieving an item from our vehicle our first day. Each front desk staff welcomed us back and offered to engage with us answering questions or requests. Housekeeping offered a perfectly clean room and supplied additional towels as we requested for subsequent days and guided us to the ice machine.

We really enjoyed our stay at this hotel! The hotel staff from the valet (Jason and Nick) to the front desk to the restaurant staff (Candy, Laqueta, Toiya, and Michael). I know there are more people I need to thank I am sorry if you helped us and I didn’t say your name. The food we had both for breakfast and dinner was delicious specifically the grilled cheese and tomato soup. Even for someone who is not a big fan of tomato soup it was DELICIOUS!!! Keep up the great work we will be returning soon, thank you!!!

Great service! Very friendly and timely!

Great experience Andrew was great no problems always was on time and informative

Excellent service and hospitality. Even provided excellent coffee in a time of need. Thank you Andrew!

Andrew was an absolute dog. Hooked us up with coffee in a time of need. Would recommend anytime.

Andrew is the best! Enjoyed my time talking to him

Cam, the valet manager, is so awesome to deal with!

Laqueta did a wonderful job. She was very professional. She was the only employee trying to serve many customers and maintained a great attitude. We will be back and hope she will be here when we come back.

Opening day for the reds was amazing. Great hotel location within walking distance of many points of interest.

Nick and Kaleb at the valet stand. They both should get big promotions! Great work men!

Matt and Alec at Valet provided top tier service. They were so kind and efficient. I appreciate them so much!

Matt and Alec were sooooo incredelbily! They deserve a raise!!! So kind and efficient! I have no complaints!

I was charged by the hotel $182 even though I booked through booking.com

My stay was exceptional from start to finish. The location was perfect, and every interaction; from the front desk to the valet and doorman; was warm and professional. The upstairs bistro was a great touch, and my room, including the bathroom, was incredibly spacious and comfortable. Special thanks to Candy Cook for her outstanding professionalism. This property truly exceeded my expectations

Null

Caleb and Jordan were awesome and so kind!

Kaleb, was quick, friendly and professional.

Caleb was awesome! Thanks so much

Not much…

Beds were super uncomfortable, the air conditioning didn’t work in my room and it was almost 80 degrees all night. The staff that checked us in had no idea what she was doing and it took 40 mins just to check us in. Someone came by at midnight knocking on my door (I did not answer). Over all we will never stay here again…

The bathrooms need a deep cleaning! Other than that staff was nice valet was nice and fast!

I was given the wrong times for breakfast and when I showed up minutes before the kitchen closed the staff was very rude. I did not order breakfast as a result

Our bed was never made or changed for the 3 nights we were there

Staff were great-

We asked for our car the day we were leaving and were very disappointed. A huge footprint in the passenger front seat was noticeable-also, the car smelled like weed. We turned on the AC and an even more blew in the car. It was just very disappointing and made the owner of the car very upset.

Close to the Ballpark

Booking. com, screwed up my credit card info, so I had to pay the Hotel with a different credit card.

The property was clean and airy! The rooms were cleaned and in good condition with plenty of sockets and space for work. The staff are the shining light of the hotel… all staff members I encountered were so friendly, approachable and helpful! The team at reception have great personalities and made us feel special and comfortable, super attentive! Management should be really proud of how this team conduct themselves.

Although not directly the fault of the hotel… there seemed to be quite a congregation of homeless outside or in close vicinity to the hotel. Sometimes coming inside seemingly asking questions which could be off putting to guests. Especially at night as a female traveller, this could feel a little intimidating.