Star Residence ICC Guangzhou vs Similar Hotels

Standard quality for this hotel tier.

Rooms are spacious, clean, and well-equipped.

Repeated mentions of rooms being outdated and not as depicted contributed to a lower score for room quality.

Rooms often described as large, comfortable and spacious with good lighting; some rooms appear aged, one guest found the mattress very hard, and occasional noise or mini-fridge issues affected comfort.

Cleaning was a concern based on the breakfast disappointment.

It is very clean and centrally located.

Multiple reviews mention dirty and neglected rooms, which negatively impacted the perception of cleanliness.

Multiple reviewers praise room and linen cleanliness and daily servicing; minor negative from a reported smoke smell in corridors slightly lowers the score.

Nice hotel good location.

Centrally located and excellent positioning for local attractions.

Location received praise in a positive light as being very convenient, contributing positively to the overall impression.

Repeatedly highlighted as excellent: close to metro, Guangzhou East/HSR station, Canton Tower and many restaurants and shops; very convenient for transport and dining.

Attentive and friendly customer service when required.

Hervorragender Service – ein großes Lob an beide!

Some reviews noted that service was lacking, while others indicated it was average, just slightly above standard.

Consistently positive comments about staff: friendly, welcoming, efficient, helpful (including reception and breakfast staff); manager able to speak English noted.

Breakfast was disappointing.

Breakfast suitable for both Chinese and foreigners, but variety could improve.

Negative comments regarding breakfasts and overall food quality referenced disappointment.

Mixed feedback: some call breakfast tasty and great, others report very poor breakfast or nearly absent viennoiseries; overall inconsistent F&B experience lowers the score.

Standard quality for this hotel tier.

Adequate amenities with some advanced technology in rooms.

Reviews indicated a lack of promised amenities such as a gym, leading to a lower perception of amenities.

Useful on-site convenience shop and some nice touches (warm toilet seat, washlet in some rooms) but inconsistent amenities across rooms, occasional noise from internal sources, and breakfast pastry selection noted as lacking.

Standard quality for this hotel tier.

Good price for the quality provided during the stay.

Given the low price point, some guests felt it was fair for the cost, despite other negatives.

Several guests mention good price and recommend staying; not heavily discussed so set to the target overall rating as a balanced assessment.