W Nashville

Great location, Great pool, Great atmosphere

there was nothing we didn't like

Location, amenities and overall atmosphere in the hotel

Airport shuttle was requested and confirmed but never showed up Breakfast very overpriced for mediocre quality Had staff try to enter my room while I was there three times and when I gave notice of it, first response was; well did you have a party or were you celebrating. The follow up just made it worse making me feel like I did not understand standard processes. Traveling alone that made me feel blamed and very uncomfortable. Also they send me 5 different invoices after I checked out, on the latest were extra charges based on mini ar that I did not use. I will not stay in this hotel ever again

did not eat breakfast at the hotel

The cookies were great

Very comfortable hotel,reasonable location.

A fair walk in the heat to the town centre.

The staff was very courteous and accommodating

A great hotel in a great location! A group of us from the UK stayed for 5 nights to attend the CMA's. It was out first time in Nashville and this hotel really didn't disappoint. The location was ideal, in such a nice area surrounded by good places for breakfast, peg leg porker and also a good old British Pub! The pool is also a great addition and we felt the service throughout the hotel was amazing especially the guy who works at the downstairs bar, always extremely friendly and her certainly wasn't holding back when it came to pouring our drinks!! In terms of the rooms we had 3 deluxe Queen Queen rooms and these where great, good facilities and very clean with a nice view of the city. Throughout our stay we didn't need to get a taxi once, walking to Broadway was around 15 - 20 mins but the walk was pleasant! Overall we enjoyed it that much we have booked again for 2027!!

I know many hotels now swap out Iron's for steamers however ours wasn't the best. Everything else was great!

Lance was so nice caring and helped me with everything I needed. He took very good care of my vehicle and I feel like this is the best W Hotel I have ever stated Lance really made my day.

This hotel was absolutely wonderful. From check in to check out the service was top shelf in every way. The hard product is wonderful. The rooms have beautiful hard wood floors and every amenity that you can think of. Huge tv, robes, comfy bed, nice shower products, etc. Not to mention the great views over the Gulch area of Nashville. The Gulch was a great hood to be in and I much preferred it to the craziness of Broadway. We had a wonderful breakfast every day in the restaurant with top notch service. Two kinds of fresh fruit, an omelette station and everything else you can think of. The hotel was a typical W with sleek design and mood lighting. I loved it. Never made it to the pool, but heard great things about it from some colleagues. I’d love to go back someday for a personal trip and experience this exceptional hotel again. Thank you so much for your hospitality. Highly recommended!

I was here on a business trip. I enjoyed the rooms and the hotel was very modern. Thomas was new at valet and made me feel very welcome.

Everything was great , the bedding can be better Everything else was great

Gus and Layla were awesome. Ever been somewhere where they offer a water every time you get in a car- even Ubers! Like not notch. Thanks W team.

Did the resort day pass and hung by the pool for the day and the staff was wonderful and attentive! Kai from the vallet also was amazing!

My girlfriends and I got a day pass to hang by the pool while we waited for our air bnb check in. From the minute we pulled up til the time we left was an excellent experience. Everyone was so helpful and friendly. Kai at valet was so sweet and excellent. Would definitely recommend staying here in general! Southern hospitality at its finest at this establishment.

Hotel was lovely in a great location about 10-15 min walk to broadway ! Great swimming pool! Rooms were very clean. I would definitely stay again.

I wouldn’t say there was anything I didn’t like.

It’s was the greatest stay ever

I enjoyed everything

Convenient location and attractive amenities

Check in and checkout process awful - staff at desk were neither responsive nor capable.

Very Well located hotel (walk to iconic bluegrass club Station Inn). Rooms up to W expectation ! Pool is in a windtunnel unfortunately, so only attractive on the perfect sunny still day. Hotel therefor lacks poolside vibe altogether. Great front office/check-in staff!! Be aware of an unannounced destination charge of $40+ per day which they sneak in on your CC after sending your zero balance bill folio on checkout…not cool !!

The brunch was excellent. Food was prepared well, selections were ample, and was very tasty.

Had a great expérience. From the front desk to valet parking and back again. Shout out to Steven N. I will def come back.

Telvin was incredibly helpful with my bags and helping me grab my uber.

Derion was amazing! Love this hotel

The W Nashville has become my home away from home. Everyone there is exceptional Blake was so welcoming and accommodating! It is the only place to stay in Nashville!

Great service! They were quick and so friendly. Ryan and Gus in particular were so lovely!

Ryan and team were delightful

The location and the staff

Gus took great care of us at the front door!

Friendly! Beyond expectations Derion Haynes

Friendly service both at the desk and valet, Jack who proactively offered directions and help . Great Mediterranean restaurant and rooftop bar onsite. Clean,comfortable rooms

It was a very welcoming and efficient experience ! No long wait times too!

We appreciate Rome and the W for an easy and great stay tonight. Thank you Rome again for fast and easy check out. 10/10 experience

Amazing service. Kind and polite valet. Beautiful hotel.

Lance was a great valet for me!

lance was the best valet i’ve ever had. he is so awesome!

Lance was a valet I’d never forget. He was amazing at his job and really blessed my heart.

All was perfect! No complaints whatsoever!

Ended up using the valet at the W hotel in Nashville. Fantastic service and Winston was the best at friendliest car parker ever!

Winton was fantastic at the valet. Couldn’t have asked for better service! Thank you!

Deandre was SO helpful with our event guests in general! Thanks so much for the quick service!

Very helpful! Proactively asked to take photos

Cleanliness and location … they even had umbrellas!!

Not much .. by far a great stay

The staff were amazing and went above & beyond to accommodate everyone during the winter ice storm. Big shout-out to the bartenders Tiffany, Juan & one other but I didn't catch his name. These guys/girl deserve a raise because they never seemed irritated even though I know they were exhausted at times from the long hours.

No complaints at all.

Thin walls it was loud all night. TV was broken they couldn’t fix it . Rooftop bar was closed without prior notice. Breakfast and WiFi not included. Staff refused to make it right.

Rooms were very high quality. Hotel lobby area / bar also really smart - Staff were great and very helpful.

Nothing

The comfort and the fact that we got a surprise in our room: a champagne bottle to celebrate out 15th wedding anniversary. The little things count!

N/A

Location was great, and room was pretty swanky and very tech-enabled.

Booked a King Suite Corner with a view of the city, specifically for New Year's Eve. I had researched a good bit to ensure my view would be of downtown. Upon checkin, it was side (Gulch) view. This was the main reason for dropping nearly $500/night to have a downtown view. I spoke with the front desk about a room change, but they informed me that no Corner Suites had a downtown view. I was very disappointed, and there was no option to change rooms of equal value to get my desired view. I think the actual view information should be better detailed on their website. Additionally, there is no free Wi-Fi. Every modern hotel has free Wi-Fi. And lastly, there is no general snack and/convenience type shop in the lobby (i.e., think toothpaste, chips, etc.) Instead, I was told to go across the street to Trader Joe's...

Beautiful hotel but not a luxury hotel for the price. The rooms were clean with a comfortable bed and relaxing shower but we could hear other rooms from above and next door. This was the first hotel I’ve experienced hearing the neighbors. We went down for breakfast around 9am and the only thing offered was the buffet ($38/person) The food was cold, stale and lack luster. For the price I would expect much better quality. Valet service was fast. The staff was friendly and accommodating, gifting us a bottle of wine for the occasion we were celebrating and didn’t hesitate to give us a late check out time. We picked the W to stay somewhere new and for the location but as much as we enjoyed our time, I would be more inclined to stay at the JW considering the prices are pretty much the same but the quality is astronomically higher.

Derrion was the man at valet. He gave the best service and has an unreal energy. Every time I got out of my vehicle he always helped and went above and beyond. Get this man a raise asap.

This hotel is located right off a freeway exit if you are in a rental or an uber. It’s a busy location. It Hosts frequent private events due to its beautiful atmosphere. The mood is always set from the front door to the rooftop lounge. Breakfast is very appetizing. Room service is 24 hrs and so are the drinks. There is even a cute country boutique with an even lovely-er manager available to help you with your Western attire. If your view is of the city it will over look a light up park to make you feel welcomed. This hotel is a Star or better yet a W-inner!

Winston was great and provided great service for valet parking. Our room and stay was excellent and I would definitely recommend!

Austin was great! We connected on bull riding and he was very professional during my visit in Nashville. He made the visit with his conversation during the Holidays.

It’s modern looking. Nicely located. All the furniture, fixtures etc are still brand new.

Loud outside bangs in the middle of the night can be heard in the room. I requested in advance non-feather room. I got confirmation online and upon arrival. And believe it or not the room had all feather pillows. On top some of the towels and robes weren’t clean enough.

The W hotel and staff were amazing.

There was an apparent electrical fault in the room (the sofa sockets), resulting in a massive arc that tripped all the electrics. Maintenance told me, “Do not use this socket.” Additionally, I had to have the sofa cushions replaced because they were wet and smelled of urine.

Ryan and Johnathan were very helpful at the valet stand. Loveliest hotel experience ever! So glad we splurged and stayed here

I just want to take a moment to highlight how amazing Telvin is at his job. He is truly one of the best valet attendants I’ve ever encountered. What really stands out about Telvin is his attitude he was always polite, quick to help, and goes out of his way to make the experience smooth.

Stay at the W was exceptional! Check in was smooth, grounds and room were super comfortable! Valet Ryan and Johnathan was extremely helpful on check out when my battery was dead! Ryan took the time to help charge my battery to get me back on the road home! Thankful for the team here.

Thank you Telvin for opening my door and he was great,respectful and very welcoming. My Fiance and I will definitely be coming back!! And we hope to see Telvin there again

Would like to thank Telvin for opening the door! Very nice gentleman. Set a good standard for the experience. Will be returning

Beyond excellent service. Took care of me and my car. Brought my luggage down from my room and packed everything away. Pleasant.

Derion was super helpful and sweet, the front desk and car employees were also ever nice. The hotel was clean and well kept. The food was delicious and rooftop bar was beautiful

Great exercise from the front desk that checked us in, to Derion at Valet. He helped us check in luggage and then load it upon us leaving. Just happy to help and I appreciate good customer service.

Great staff, location and facilities. Brilliant.

Nothing.

Wonderful atmosphere in the heart of the Gulch. Rooms are clean, amenities are top-notch, and staff is very friendly. Derion was also wonderful helping me with my bags. Overall a great experience.

Auston was amazing and charming, he had amazing suggestions and was very attentive!! Coming back to see him:) Great stay in Nashville

Blake at valet was super quick and helpful! We really enjoyed staying at the W Nashville. One of the best W hotels I’ve been to in a long time

Derion was wonderful - so helpful and accommodating!! He helped me with my bags and located my Lyft driver when they were in the wrong location. 5 stars!

Very pleased with my experience. This was our 1st trip to Nashville and I would highly recommended staying at the W Hotel. I’d like to give a shout out to our 2 amazing Valets, Antron and Derion. So friendly, professional and helpful.

Was a really nice hotel to stay at

Was a little pricey and not that close to Broadway St like other hotels were

This was one of the worst hotel stays I have ever had. The customer service staff, the cleaning crew, and restaurant staff are rude and seem very inconvenienced with customers. Only the bar guy and the valet are nice to your customers. I assume that's because they get paid on tips. Flat pillows, room not cleaned unless cleaning staff contacted, overcharging for minibar items not consumed, charged for meals twice. The last night had to change rooms because the lights were turning themselves off and on. The front desk was rude, and offered no concessions for The almost $500 we were paying per night. So much for a 5 star hotel.

Having stayed at W Hotels previouaky we were disappointed with the standars of the bedroom, the bed in particular. Bathroom sort of clean. Pool area a bit grotty. From arrival the staff were unhelpful and not particularly welcoming. The person who helped us on our last day however was friendly and helpful. It is in a good area, shops, nice places to eat and a liquor store all near by. Handy that there is a trolley stop Very close by too. Loved Nashvill, would return, but not W

Wonderful stay

Great

Stuff was friendly and very helpful. Location was perfect. Rooms were clean and comfortable.

The hotel and staff were amazing.

Ellie H was extremely kind and helpful and did his best to make sure that we had a wonderful experience! He was filled with wonderful suggestions and made sure that we felt welcomed and comfortable.

Disappointing stay. Housekeeping never came despite multiple calls, and I had to complain at the front desk just to get towels (no washcloths provided). Poor housekeeping service overall.

We truly enjoyed our stay and a few people made it super great...Molly from NJ at the pool bar, Trinity in the restaurant along with Janet(??) yesterday. I did not get his name but the young gentleman that checked us in was truly on point.  Some great features..the Marshall blue tooth speaker, the awesome pool, and the ease of getting everywhere. We avoided Broadway and had many other attractions to visit.

Fresh new hotel. Cleanliness was impeccable. Staff were very friendly beds were very comfortable. Enjoyed our stay. Enjoyed the pool however tried to enjoy the rooftop on the 13th floor but left after few minutes music I would call it “elevator music” being played was not enjoyable and the breakfast is really ridiculously priced for eggs and a slice of toast