Marsden Viaduct

Room was fantastic. One of the most comfortable beds I’ve ever slept in.

Staff seemed distracted as they were about to close down and sometimes difficult to get hold of. It was disappointing not to be able to access the pool as this was one of my reasons for booking.

Close to Victoria Park and Woolworths

This hotel is within a hotel so was not easy to find, no signage. To book in @ reception which is on level 3, you need an access card to activate the elevator. So we had to wait around downstairs until someone came down to look for us. Air conditioning was very poor, room was warm the entire 2 day stay. When we needed more towels ai asked housekeeping, she asked which hotel are we guests of. We were the other, so she would not give us towels and we had to go to reception to get more.

The location was great. The hotel was a great deal. It was in the Sofitel but not as fancy as the Sofitel but for the price it was great.

It was fine.

Location, treatment and comfortability

Noisy neighbours, yelling and playing music very loud early hours like 6am etc.

Excellent value for money. You get a Sofitel room at half the Sofitel price. Maybe use that in the pitch? Loved the French bar tender and the bar food. We ate in the bar 3 of the 4 nights. Room was luxurious and so was the bathroom.

We stayed for 4 nights and were told that we would get the room serviced after the 3rd night. That didn't happen. Room wasn't serviced, towels and sheets weren't changed. I didn't bother calling housekeeping because of the price, still was good value for money.

Finding the entrance was a bit of a maze.

The temperature of the room was high and the control button did not work, so we were very warm. The balcony had not been cleaned and had broken glass and beer bottle caps on it. Not what you would expect for the rates paid.

The balcony was filthy and the the room was very hot with non-working temperature control.

Really enjoyed our room. It was amazing. Especially with travelling to Europe recently, they have such small rooms, this room was big and comfortable. Had a great bathroom with deep bath, sliding door to deck area. big comfortable bed. Would definitely book this place again.

nothing to not like.

Good location if your room is facing the water. Nice and central.

I asked for a quiet room. My room was facing the bus depot, and a main road. I could hear buses driving in until 11pm. When I asked to be moved so I wasn’t facing buses, I was told I needed to upgrade. The staff member I dealt with knew zero about customer service. I won’t be returning

Lovely room and facilities

Could do with a phone at reception to link with downstairs

Location was good for where we were going too.

Waiting for someone to come down to the lobby to take us to level 3 to check in .air con wasn't going in our room no body wash in the shower. Bar fridge was warm did not chill our beverages. The price per night was a bit much.

Was close to the venue for our concert.

The facility weren’t properly going like the toilet was hard to flush etc power point weren’t going.

The location was great

Bathroom and room space and facilities

Two beds kept separating and TV wasn’t connected to hotel Wifi

In walking distance to bars and restaurants. Very clean modern rooms. Comfortable

That we had to leave 🤣

Close to everything we wanted, bed was really comfortable.

No parking, didn’t have access to the gym and pool facilities. Need more towels in the room

Location, comfort, helpful staff

There is no such things

We love the location, the foyer and access..

Our bathroom room was not clean. The sink tap in kitchenette was broken and unusable. We weren't made aware that we had to ask to have our room serviced and refreshments replaced.

Location was great but we support the hotels stance on environmental processes but was really evident that they were only saying that to save costs

No information in rooms or at reception about Auckland and it's attractions Only a part roll of toilet paper Had to call a 09 number to get reception to ask for more and was then delivered 1 roll Tv wodnt work Called reception they put me on hold for over 7 mins So had my partner call and they answered straight away while I was still on hold Once duty manager came to get tv going During the evening it kept cutting out for up2 5 mins at a time There was mold in tile joins around sink and in shower

Great location and rooms are large and modern

Nothing

Location, very comfortable bed.

Reception was confusing, it's not sofitel.

Excellent size room with great views in good location

Reception not reliable . We couldn’t use safe ( it was locked on arrival) and asked twice for it to seen to. Matter not resolved when we left. Same over requests for extra tea and coffee. Soap for easy use in bath would be beneficial

Nice place, it was neat and clean good location , everything was walking distance

Washroom door didn't lock though, no telephone in the room to call reception

Excellent location

Television stations

Good location

Difficult to find, toilet dripped, bathroom tap dripped, shower head fell on our heads, no shower cap, no bubble bath, no face washers

Peeling wallpaper Hair found in bed Broken light switches Drug paraphernalia found in bathroom TV played up all night & we had to move it to watch it Filthy carpet Blood outside one of the rooms in hallway Staff useless Bath plug broken Bath products were gross! Tiny little pots of milk barely for one cup of coffee Parking insanely expensive Ridiculous costs for a late check out No Champagne flutes available on New Years Eve The balcony was a foot wide! Shall I go on?!!!

The staff were really helpful and for a 3 night stay the no service option was great and clearly environmentally sensible. Bed and bathroom facilities excellent. Location great for us.

Necessary slatted blinds were a little dusty; the TV was quirky and took a while to understand.

Beautiful location and luxurious hotel and room

Slight wait for the administrator who needed to come from level 3 to meet us and take us back up to book in

The man on reception when we got there was fantastic . Nothing was a problem and he arranged our car parking too

.

Everything!

Parking was tricky!

no pool

Nothing.

The reception was a mess, the reception was undermanned, the room wasnt clean, we even found drug paraphernalia!! There was hair in the bed!! The bath tap was broken, the wallpaper was peeling, the soap was disgusting, there wasnt wnoug milk for coffee, the TV had to be moved to view, but then it took the whole night to watch one BBL game because it kept cutting out!! Infuriating!! We couldnt even get two champagne flutes for New Years Eve! There were lots of broken light switches & no USB ports. It was atrocious!! Still deciding whether to contact the police about the drug paraphernalia found!! Waiting for a refund or at least partial refund for our truly disappointing stay…..,

Staff helpful, room good

The pictures of the room we booked showed views of habour. Not bus park

Central location. Spacious.

Roller blinds were broken and I had to hang some of the curtains as they’d come off the rails. All very obvious when we walked in - could have been taken care of during room changeover

The room was spacious, elegant and comfortable

Some aspects were a little tired or didn’t work but the value was fantastic

La propreté et le confort.

Réservation obligatoire pour l’accès aux restaurants du Sofitel

Good location and views

Nothing

Good location

Air conditioning not working and staff said to open the door it will cool down when the sun goes down. Which it didn’t then told there are no other rooms available. Staff not very helpful. Rooms not as clean as previous stay.

La chambre propre

Lors de notre arrivée, le réceptionniste a commis une erreur dans l’attribution de la chambre, alors que j’avais expressément demandé une chambre avec vue sur la Sky Tower. Un couple d’amis procédait simultanément à l’enregistrement lors du check-in. Le lendemain, en nous présentant à la réception, la réceptionniste nous a communiqué le numéro de la chambre qui nous était censée être attribuée. Nous lui avons alors signalé que son collègue nous avait, par erreur, attribué la chambre de nos amis. Cette situation nous a particulièrement déçus, d’autant plus que nous avions déjà séjourné dans cet établissement au mois de juillet. La chambre qui nous a finalement été attribuée était de superficie inférieure et offrait une vue sur le parking des bus.

Central location

Between Booking.com, and Marsden viaduct, this hotel was not was the advertisement stated. i believe this is a booking.com false advertising problem. i wrote a complaint during stay and had zero outcome. There is no pool, no fitness centre, separately the bathtub was not operational. and the host of other issues encountered which i sent separately and had no outcome. i booked this hotel as I'm completing physiotherapy post injury.

Between Booking.com, and Marsden viaduct, this hotel was not was the advertisement stated. i believe this is a booking.com false advertising problem. i wrote a complaint during stay and had zero outcome. There is no pool, no fitness centre, separately the bathtub was not operational. and the host of other issues encountered which i sent separately and had no outcome. i booked this hotel as I'm completing physiotherapy post injury.

Location fantastic. Size of room very good.

Aircon noisy(rattles) at night so hard to get to sleep. It was.quieter in the morning. Office on 3rd floor poor condition carpet, messy small reception room. Big bath had no plug. Sliding door to balcony very dirty and window glass dirty. Desk outside lifts was very dirty on top. Unable to view tv in bed without moving tv cabinet.

Location and room was great

Reception area - everything felt premium until the makeshift reception area. Took away from the charm.

Loved the location, the bed was comfy & the bathroom lush! Loooved the entry to the hotel, but it was a little odd to get taken up to a cramped little office upstairs that felt like a backpackers?

The glass was SO dirty, and with a water & city view, we had to open them to actually see it very well! The glass veranda was also really dirty. It felt very elevated accommodation until we saw the glass. Also randomly didn't have facecloths which I feel like I usually get in even the cheapest of motels.

Nice room, bath wasn’t clean

Booked expecting a pool as they were shown in the photos, told they were no longer in operation

Tout

Overall nice accomodation.

Excellent location right on the harbour, cosy well equipped room and friendly staff.

Off site parking was very expensive.

Good location

Not clean rnough. Under some green policy they changed towels third day after us insist ing

Room was spacious and comfortable, staff are friendly and helpful.

Location

Air conditioning was bad, rooms not well maintained, no daily cleaning service of fresh towels, no concierge, had to grab trolley and load own luggage and load into car. Pay large deposit in case of damages? No tea or coffee in room nor is it replenished daily. Can’t access car without being escorted by staff with garage door remote you have to ring them to let you in and out.

Nice place

Nothing

The room is very big and nice and clean.

There was really no view we were looking at offices

High quality room with comfortable bed

Being a hotel within a hotel was confusing

Location was perfect for our needs. We had a Christmas function in town nearby. We were staying within walking distance. Very comfortable rooms, Bathroom was large, fantastic bath (I am a huge bath fan) and walk-in shower fitted me well as a bigger person.

Check-in was slightly frustrating as we had to wait for the receiptionist to greet us. Checking in is an unusual process. Parking nearby is expensive. This is a reality of parking in Auckland, but still the cost, as out of towners we thought was prohibitive. The fridge did not have an ice box. I like to have ice to supercool the water in my water bottle. Unable to do that.

Handy location

Great size room nice balcony super comfy bed

Great rooms, clean and loved the coffee pods. Central and accessible. Great place to stop for offloading our bags.

Nice big rooms, excellent location.

Only fault I can make was the room was not ready in time. We had to wait till 4pm to get into our room. Lucky our sister n laws room was ready so we could wait there.

A great location, and wonderful for exploring. Little bit difficult to find where to check in, and how to park your car, but once it was figured out, the staff were wonderful.

Convenient location

Space

Facilities.

Location

Room was not as shown in photos. We were put into a disabled room for some reason which was significantly smaller for the price paid. Shower head broke. Fridge door was broken. Wallpaper peeling. Staff were not particularly helpful. Just going through the motions. Overall very poor experience and not great value for money at all. If you are going to rent that room to people then it should be reflected in the price.

It was clean and as expected for a hotel.

Even a standard packages I am used to milk in the fir fridge, basic toiletries etc. I chose the place over another option due to the car park, only to find they are first come first serve - so I missed out. The team was late for my check out - I waited at the reception from 7am to almost 20 past as it was closed.

Location was perfect for my needs.

Room aircon not great - room was hot despite turning the aircon to the coldest possible temperature. Bathroom was even hotter.

Location was excellent.

Check in procedure and staff were poor. Apartments are in the Sofitel hotel, Sofitel staff do their best to help to make up for poorly performing Marsden check in crew. Personally saw Marsden staff make guests wait in the lobby for approx 20 minutes before coming to help.