Grand Times Hotel Laval - Centropolis vs Similar Hotels

Rooms received praise for comfort and decor, but complaints about lighting and noise issues were present.

Rooms were generally comfortable, but some guests faced issues upon arrival.

Rooms comfortable and modern, but noise issues were a concern.

Rooms described as spacious, comfortable beds and good bathrooms, but some issues: overly soft mattresses for some guests, occasional odors, and the one-off stain incidents reduce the score slightly.

Multiple reviews mention issues with cleanliness, such as a bad smell and rooms not being clean.

Several reviews mention issues with room cleanliness and maintenance.

Room was clean, but some dust was noted, affecting the overall impression.

Multiple reports of cleanliness problems: stained sofa-bed (blood), dirty carpets turning guests' feet black, missing shower seal, and a musty/closed-in odor in some rooms. Overall below the property's otherwise good upkeep.

Generally positive feedback about location, though noise from traffic was noted as a downside.

Convenient location for activities despite being outside the city.

Ideal location near shopping mall and easy highway access.

Consistently praised: convenient for Montreal, near metro and shopping, close to airport and larger centres; location considered a strong point.

Many reviews indicate good service, though some mention issues with room service.

Staff received consistently positive feedback for their helpfulness.

General praise for the staff, though food service was criticized.

Generally warm and accommodating staff; several mentions of friendly, helpful reception and staff who took requests into account. Isolated reports of a brusque/short check-in experience and a push for tips at breakfast.

Several complaints about the breakfast quality relative to price.

Breakfast options were deemed outdated by several guests.

Food quality is good but service in restaurants left room for improvement.

Breakfast repeatedly described as exceptional, plentiful and high quality. Some comments request more variety (more fresh fruits, less repetitive buffet) and note crowded breakfast rooms.

Amenities were generally well-received, but service issues with breakfast options were highlighted.

Amenities like the pool were under construction, affecting guest experience.

Facilities like pools and cafes available, generally well-received.

Positive mentions of a heated outdoor pool, terrace, free/ample parking and a good breakfast area; negatives include a very small gym and the absence of a luggage room for early arrivals.

Mixed feedback regarding the value, particularly about breakfast pricing.

Mixed feelings about the value offered considering ongoing construction.

Some guests felt priced higher due to extra charges.

Several guests note very good value and an excellent price-quality ratio, though some feel breakfast pricing and extra charges (e.g., paid early room access) make certain aspects less good value.