Holiday Inn Paris CDG Airport by IHG

Staff was very friendly better than staffs I dealt with on my other hotel stays.

Excellent facility with very helpful staff

This was our last stop after a busy 2'werk European vacation across many countries. A welcome respite!

Not easy to find. Called and was advised it would be 60 + minutes to arrive. Was "offered" a taxi at 2× reg rate. Don't rely on this service being accurate or available.

A great landing pad for your arrival in France. Great staff. Excellent dining options. Recommend

Clean but very understaffed at check in and ck out. Very slow

We waited over an hour to check into our room. The staff gave us a room with a used water bottle in the room and the lights were on in the room. We asked for a timeslot for a shuttle to the airport and they said it was full and the hour before and after were full too. Useless and resulted in us paying an additional $25 to get to the airport with an Uber. We were told at check in our breakfast was free, when we went for breakfast, we were told it’s an additional $25€ per personal for a continental breakfast! What a joke! I also gave them my IHG Gold member number, they didn’t input it and never helped me once when we had any of these issues. Won’t be back and won’t ever recommend this hotel to anyone in the future. At checkout, they couldn’t even find our room reservation and argued with us to say we were in a different room. Complete nonsense! Additionally, there was an entire flight of people sprawled across the lobby with bags in the entrance, and the camped out overnight in the lobby as the hotel was full and only a few of them could get a room. It felt unsafe and disorganized. They were moving bags and dragging them along the floor in our hallway throughout the night. The hotel staff gave free water bottles to those arriving, but when I asked, they refused. I felt very snubbed and did nothing to deserve it. Use the Hilton down the road. It’s worth the extra $100 per night.

We had to cancel 2 nights stay at our Paris hotel due to protest. We booked this Holiday Inn CDG so we wouldn't miss our flight. Never stay at this area before so I went through many hotels reviews and this hotel has the most positive reviews plus good price point with FREE shuttle to airport! We booked this hotel for 3 of us the beds are very comfortable, the sofa bed was out and ready for us that was a pleasant surprise. The shower was great hot and cold water pressure, quietness of the room, oh and I love the Dove bodywash makes me feel like at home. All the staffs are wonderful they helped us reserve free shuttle to airport after we checked in. It's important you reserve this ahead of time since their shuttle can only fit 6 people. We didn't know there're 2 Holiday INN at CDG airport! our Uber dropped us off at the other one which is closer to airport but NO free shuttle and this one has FREE shuttle to airport which is only 5-7 minutes ride. Our shuttle driver was great my husband gave him big tip. Definitely will stay here again next time go through CDG airport.

I was great to be walking distance to a beautiful, quaint town, Roissy en France. Lots to see and places to hike

I recently stayed at the Holiday Inn Paris and overall found it to be surprisingly clean and comfortable, with a touch of luxury for the price. The location is very convenient, being so close to the airport, and the shuttle bus service to and from the airport was a big plus. However, my experience with the breakfast service was unfortunately very unpleasant. When I went to get a to-go coffee, the staff member was quite rude. Later, when I approached to get a plate, the same staff member aggressively demanded that I notify the front desk, even though my name was already on the breakfast list. Her behavior made me feel uncomfortable enough that I decided not to have breakfast at all. To my surprise, I was still charged for three breakfasts. When I politely explained this at checkout, the receptionist had to confirm with the same staff member before addressing it. While I tried to keep everything respectful, it wasn’t a very pleasant way to start the day. Aside from this incident, the hotel itself is very nice, clean, and convenient for travelers. I hope management can address the hospitality issues with breakfast service, as the rest of the stay was excellent.

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Check-in and staff were superb. The room was spacious, neat, convenient. Dinner on-site was good, but breakfast was BEYOND!

Nice, clean and quiet

Evriting was good

Customer service is excellent, and the room is clean with comfortable bed

Hotel was nice, and close to the airport. The shuttle starts running at 7am so didnt work for our early flight. The staff was extremely rude and unhelpful when checking in and asking for info on things like taxis since we couldn't use the shuttle. Just due to the staff alone I wouldn't stay here again.

the hallways were not very clean and a bit of smelly. There is no restaurant/bar available for guests after 10PM

New, clean and well located hotel close to the airport. The staff is helpful, efficient and polite. I only stayed a night for a lay over but the hotel lobby is spacious with a bar and a few amenities that looked great. The room was spacious and clean. As a woman travelling alone I felt safe. I recommend this hotel

Overnight stay due to flight delay.

expensive and not friendly.

We've used holiday inn many times in the USA as budget minded travelers, and were wowed by the place. In particular, the breakfast menu was excellent and diverse and remarkably affordable. Fresh squeezed orange juice on demand, real bakery bread and pastries, etc. staff were friendly. After a long day driving through Paris we were thrilled to sit outside with a glass of wine and ponder what we'd seen.

Love this location for proximity to CDG airport, as from the inside of the building, you don't hear any jets flying overhead. It's spacious, clean, and the staff is kind and helpful. Having an airport shuttle is nice, just ask beforehand where the drop-off is so you can plan your timing/walk to the proper terminal. The restaurant had delicious food, and service was great. The room was spacious for many suitcases, and the pullout couch is great for kids. We would definitely stay again.

Beautiful room helpful staff great rest

The property is perfect for a quick overnight stay before a long flight home. The beds are really comfortable and the shuttle to the airport is very convenient. The onsite bar and restaurant serve good drinks and food in a relaxing setting.

Na

It took over 30 minutes for the staff to bring out scrambled eggs at the buffet after they ran out. The night desk clerk failed to add us to the airport shuttle the night before our departure so we wound up have to leave for the airport earlier than needed. The morning desk clerk was excellent. She offered to get us a taxi at 10 am.

Very nice layover location

They say free airport transportation but its not. They booked one for us which was really early than our flight time and still the driver was not there when we went. We had to uber it. Very disappointed.

The staff was phenomenal and very helpful. My room was vert

I chose this hotel as it was near the hotel and they offered shuttle to the airport, however they fail to mention you need that they only go to certain terminals. Which was the purpose for booking here. I think it needs to be listed other than coordinating the shuttle with the hotel.

Our room faced east and was quite warm. I tried to turn the air conditioning on̈ without success. I complained at the front desk and was told the whole building air was turned off as the nights were cooling down. The hotel is right at the end of a runway. If the window was open, the noise from jets taking off was very loud.

Staff was very impatient.

Short shuttle drive to the airport.

Close to airport. Did not use shuttle as it did not go to 2E; we used a taxi.

Great hotel and smells good

Easy to access

Near premier visión fashion show and cdg airport. Staff was very helpful and friendly. Very good breakfast

I chose this hotel based on its glowing reviews, but unfortunately, it fell short of expectations. While there were a few positives, the negatives outweighed them, leaving me disappointed. The Positives The highlight of our stay was the check-in process, which was impressively fast and efficient. This allowed us to quickly get into Paris, visit Notre Dame, and enjoy dinner—a definite perk for travelers on a tight schedule. Additionally, the room offered plenty of outlets for our electronics, reliable hot water (something seasoned travelers know not to take for granted), and a reasonable cost. Where It Missed the Mark The issues, however, were numerous. The bed was overly worn and uncomfortable, the pillows were as hard as rocks, and the bathroom was poorly designed. The shower was particularly frustrating—it was nearly impossible to use without flooding the entire bathroom floor. The overall decor was minimalistic to the point of being cold and uninviting, reminiscent of a “Spartan” aesthetic.

Upon arrival at CDG I confused my destination hotel to be Holiday Inn Express. I guess I didn’t dig deep enough to recognize that I needed to find the hotel shuttle I usually make better prep but in this case I was tired at end of trip and a taxi ride fixed the problem in the end

Very nice hotel, close to CDG. They offer a shuttle to the airport...nice...BUT the driver only lets you off at terminal 2...if you need to depart from terminal 1, be prepared for an unexpected journey to get there. It's a long walk through terminal 2 to find your way to the shuttle train to take you to terminal 1. I booked this hotel because they advertised airport shuttle service, fully expecting to be taken to at least close to my departure terminal...not even close. If your flight leaves from terminal 1, just be aware that you will need to find your way there from T 2.

food in restaurant was good

The shuttle service from CDG airport was a nightmare. On hold for a half hour to make a reservation, only to have someone at front desk finally answer and say "call back in 10 minutes" and then hung up on me. Called for another 40+ minutes and finally spoke to someone who said the shuttle was on its way and would be there in 10 mins. Another 1/2hr of waiting and calling again. Then the shuttle shows up and the driver had no idea there were a total of 5 people to pick up. He got 2 in & tried to drive off but we stopped him. Beyond horrible service. Otherwise room was serviceable but grossly overpriced.

Very nice hotel with shuttle service to the airport- back and forth. Clean and modern room and bathroom as well as a very nice bed with cotton sheets.The mattress is good but the pillows are not comfortable. The restaurant is very convenient and offers a nice variety of meals. Take the caesar salad- it is amazing. Another highlight of this hotel is undoubtedly the buffet breakfast which is incredibly varied - proteins and carbs galore ! Good value for your money!

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The hotel staff was friendly and very accommodating! It is a very clean and comfortable property; easy to navigate and very convenient to de Gaulle Airport! I highly recommend this location!

The stay very pleasant. If passing through again will be point of stay.

The staff & restaurant was outstanding However the room did NOT have adequate amenities, we had to go to the front desk/cleaning service to get more

Great hotel for CDG access

The hotel is just a few minutes from CDG & their hotel shuttle brought me to my departure terminal with no hassles. I took a taxi from CDG to the hotel. It cost under 20 Euros. I thoroughly enjoyed the restaurant food, & even though the restaurant was closed the evening I stayed there, the restaurant menu was offered in the bar area. A perfect meal before a peaceful night’s sleep. The staff was very helpful & friendly, the room was clean & comfortable. The outdoor leisure area was quiet & relaxing.

The only thing negative was that it took a good hour for the hotel van to pick us up while many other hotel vans went by us 3 or 4 times. An airline pilot was waiting with us too and made several calls. Maybe they can get a second or larger van? The staff were fantastic and very friendly and helpful. The bed extremely comfortable and room was very clean I would stay here again.

Very pleasant

We stayed here after our flight before going to central Paris for a week's stay. This is a good location to tie into a flight out or into Paris. The high metal fence around the property gives the impression that you stay in the hotel and not walk around which was fine because we were only sleeping there one night. Hotel would have been better if they provided shuttle service to the terminals and back.

Beautiful brand new hotel. Great breakfast

All was fine except we were not told when we checked in that the hotel was having a party with a DJ that evening, and that the music would be cranked to eleven until 1 am. Our room faced the courtyard and it was impossible to sleep.

Great breakfast.

Last minute stay due to a canceled flight. Great hotel. The restaurant was surprisingly good for a late dinner and breakfast was very good too.

Nice clean hotel

We only spent one night, and it was very comfortable! Rooms were (almost perfectly) clean and smelled fresh (not perfumed). Beds were extremely comfortable. Staff were excellent. So very friendly and helpful - which was lovely as we had a very late check in and were extremely tired.

The staff were wonderful. Extremely helpful and polite.

Efficient service and friendly

Very welcoming staff

Menu in hotel to provide gluten free options and a kids menu would be fantastic. The food was delicious and the staff service was top notch!!! The check in staff allowed us to check in at 8am even though the check in time was 3pm. This was greatly appreciated since we had just deplaned and arrived early at the hotel.

Bar and dinner was great! Anthony, the server was professional and likable to serve a really delicious food! Room was nice and clean: i recommend this hotel!

We got off to a bad start due to confusion over the airport shuttle service, but one they realized our dis-pleasure, they went out of their way to make it up to us, including providing service to the exact terminal we needed.

Had an airport shuttle, the property called a taxi upon request and gave us a free update on our room!

Nothing unique. false information on how to get to the hotel from the airport - then realized I would have to pay for the shittle to the airport. misleading information.

It was very difficult for them to let me know where exactly I had to be to be picked up at the airport by their shuttle.When I left, on Saturday morning, I was told they had no shuttle before 8 am, so I had to pay for a taxi. They told me they would call the taxi for ne. They forgot to do so, Luckily I did not miss my plane. The taxi they called for me asked 30 euro flat rate for a 7 minutes ride.

Airport shuttle not available early morning

Everything excellent only problem was the shower very complicated water comes out and no water pressure room very clean and very comfortable people at the lobby very friendly only kinda hard to have communication because of short English. But the rest super nice and clean and of course very very closed to the airport only 5 minutes away I really recommend this hotel location if you have a flight in the early morning

Convenient and accommodating. Excellent breakfast.

Very nice and clean hotel close to CDG. Very pleased with our room. Really good staff. We didn’t want to go back out to eat so we chose their restaurant. Wasn’t expecting the quality or how good it was at a chain hotel but very surprised. And breakfast you definitely won’t be disappointed here either, got all you need or I saw someone getting an omelette and another getting eggs over easy. Very good. It’s an easy choice, just book here if you need to stay close to airport.

Thank You to this property and the staff for such a exceptional experience

Overall was a good stay and convenient. We did not have soap in the bathroom or shower. The food was Ok, too pricey for the kind and not the best options. Breakfast was very good.

We were extremely happy that Gene helped us after we had been ripped off by Holiday Inn Express staff by charging us $25 for a 6 min ride to the Holiday inn (the correct one) in their company van. Gene saw the bad treatment that we received and helped us

They made me pay for the stay , after I showed them I paid Hotel.com and promise to reverse the charge if they confirmed the payment, still waiting

The room was disappointingly hot. Not much variance on the thermostat. Frig was hot, too. Hallway had an odd odor. Big and beautiful and breakfast buffet was a plus. But wouldn't stay here again because of room temperature.

Extremely hot and air conditioner would not go down any further. Small fridge in room never got cold

Not a lot of smiles, but plenty of help from staff. Room is spacious, clean, has coffee pot (no cream), and all products necessary if you don’t have your own. The Paris airport is really spread out, and there are 2 Holiday Inns in totally different directions, so careful when asking for directions in the airport.

Very nice lobby with restaurants. Employees are gentle and warmhearted. Room is clean and big, having shuttle bus to airport. Very happy stay.

I liked that it had a bus shuttle from airport and back to airport after not being able to get on our flight. Very clean and beautiful hotel.

Overall horrible service. We typically have average to great hotel stays and this was by far the least welcoming experience. We were immediately greeted as if we didn’t belong by both evening staff which included a more senior staff member. Our third bed did not have bedding, the hotel phone didn’t work to contact reception. When we finally contacted someone from a hotel for bedding the response was “we will try”. AC didn’t work. Room was fine otherwise. The next morning we were greeted yet again with rudeness by different staff.

The room had enough space for 3 people. It was clean and quiet.

Our bed did not have sheets. At 9pm no one would pick up the phone for housekeeping and the front desk would either not pick up or immediately put me on hold and never come back. I walked down to reception and they told me housekeeping does not work at night and they would have someone deliver sheets. They were more concerned about checking in new clients than helping me. After an hour of waiting I tried calling again and no one picked up. I went to reception again and another person helped me. He did eventually bring the sheets which I had to put on the bed myself.

Great property near the airport that was clean, quiet, great room service and friendly staff.

Great, but to clarify clearly that it is not the Express Hotel would have been good- it is all a little confusing. And, important to book the hotel Shuttle. This information was nowhere I could find.

We were pleasantly surprised by the high quality and selection of food. The staff was exceedingly helpful. Beware of two things: the airport shuttle operates every 30 minutes and only holds six people, so you need to book ahead. And the drinks are shockingly expensive; gin tonic €17, draft IPA €11.

They advertised having air conditioning then when we arrived at the property they said they had restarted to 23 c and it barely had air flow. We sweated the entire time. It was cooler outside!

Friendly

Excellent airport hotel! From the front desk, to the very comfortable room and the EXTRAORDINARY restaurant…great place.

Clean, close to airport, and staff professional! Also, wonderful breakfast layout with good coffee!! Only two negatives was one poor worker was trying to handle the whole desk in the morning and the airport shuttle doesn’t start until 7:30 so we had to hire taxi to go earlier.

The only reason we stayed was the shuttle to the airport. After we checked in (and couldnt cancel) they told us the shuttle did not go to our terminal and did not run in time to make our flight. They were supposed to arrange a cab -- only a private car came and charged $25 Euro which was half the price for a cab from Paris! Restaurant food was limited, expernsive and not very good. The Holiday Inn brand should stand for more. This was VERY disappointing-- they took advantage of us.

It seems like a brand new hotel. Very nice staff, very clean, nice grounds. good restaurant and great breakfast. We did have a bit of a problem finding the pickup shuttle at the airport but we were tired when we got in. Also shuttle dropped us miles from our departure gate because of construction at the airport and it took us a good hour to find our departure gate.

Very nice place near the airport. Dining is limited.

This hotel is in good area near to airport but shuttle service when we reached there didn’t came to pick up so we ended up getting taxi and paid double the amount apart from that all other service is good

Clean, new, great staff and amenities. Breakfast was spectacular.

Wonderful No complaints

The staff was friendly, the rooms were clean, the bed was comfortable, the shower was great and the airport shuttle was exactly what we needed.

The staff n every part of the hotel were friendly and helpful. The hotel was clean and inviting with a great bar/restaurant. Will stay there again if ever flying out of Paris again!

Très confortable

The property is new and very clean and up to date. Staff was excellent!!!