Belvilla Newport City Centre Hotel - Lifestyle

Room ok but didn’t match the photos; reality was worse. Hotel pretty run down, smelt quite bad throughout and breakfast very basic. Good location near to train station, so easy to get into Cardiff

Room was very spacious. Bath was a bonus. Parking next door in NCP carpark was only £7.95 for 24 hours. Literally on Newport high street next to all the shops. Only one complaint, the breakfast could have been hotter

Sheets hadn't been changed the whole time i was there. But everything else was good and clean. Didn't appreciate someone settling the smoke alarm off at 4am. good

I suggest avoiding that hotel if anyone needs to stay over in this area for a few reasons. 1. It's well situated if you're going for a night out, there are clubs and bars just around the corner which start at 10:30ish and you get the low base sounds even up on the third floor. 2. The shower is as powerful as a hose pipe if someone kinks it, but this is good considering the shower drains incredibly slowly, turning into a foot spa after a couple of minutes. 3. The room cleanliness is somewhat to be desired with hairs on the pillows, and in the bed itself but worst of all in the foot of the bed what appears to be flakes of skin. Needless to say, I slept with coat covering a pillow and used the remaining dry towels as a blanket.

FP on this hotel. I have stayed here since sunday and leave tomorrow.. The staff have been very helpful and polite. Im on 3rd floor so have had no noise from outside or inside. The room is clean and a nice size with a smart tv, ( only prob the remote is broke had to hit the buttons hard) Bed is comfy but one side is higher than other and when sleep in midde you dip, apart from these two little things, Hotel is great. Great location in center of newport Free tv and cofee in room and bottle water. And take cash payment Would I stay again 10000 yes

Excellent service from the staff always pleasant with a smile. Good choice for breakfast which is included in the price. Rooms kept clean and comfortable beds. Easy access to the railway station which is about a 5/10 minute walk away. There is a NCP car park nearby although we did not use it as we had a rail rover ticket. Overall a very good and well positioned hotel to base yourself from. We have stayed here a number of years now and always find it good value for money and you are well looked after.

Great location, great room, great service. Oh and parking next door. Highly recommended.

Lovely room, cleanliness on point, friendly staff, Fatima was brilliant at breakfast- great friendly service and breakfast was enjoyed by adults and children. Thank you

Good hotel, decent rooms, pleasant staff and breakfast included. All good.

Traveling with kids so this was a great location super close to the train station. Clean and comfortable with good breakfast. Reception warned that there might be noise at night due to bars and pubs close by but we didn't hear anything.

My partner booked a room here about 6 months ago well in advance to ensure we had a room for the catfish and the bottlemen gig on Friday night. It appears we’re not the only people to have experienced a cancellation like this and it’s disgusting that this would be done for greed by the hotel. It’s obviously a lie as the reason we have been given is on multiple other review on night where there are events in Cardiff. We now have no accommodation and should be travelling from Crewe. We may have to cancel our trip all together. If I could leave a minus review I would.

Thanks.

Brekfast was great

Great location, clean, friendly, peaceful.

Very close to the train station. Lot of pubs around. The check-in was quick. The palace was spacious and clean. The breakfast was basic. Overall a good option for the price.

Totally avoidable. We had booked and fully paid for a family room for tonight and they cancelled it without informing us. At 8:00 p.m. we reached for our check-in and were very rude informed by the staff at the front desk that the hotel was fully booked and our reservation was cancelled. Unacceptable unprofessional behavior. Do not trust even a fully paid in advance booking at this hotel.

Lovely clean air conditioned room. Really enjoyed the self serve breakfast. Very comfy bed with no noise of traffic going by. Would definetly recommend this hotel

DO NOT STAY HERE!! We made a booking for this saturday months in advance for a concert at the Principality Stadium. They have cancelled our booking, 4 days before the event due to "maintenance" and I have checked today and by some miracle, they have rooms available again! Do not stay here, you risk your reservation being cancelled, this has cost us £150 extra to find a room as everywhere is booked up. I did call the customer service and hotel but everything routes to an indian call centre which was less than useless

I made a booking at this hotel in October 2024, for 12 July 2025. The hotel is very close to Newport station and we wanted to stay there as we had tickets to a concert in Cardiff that evening. Already when we arrived, things did not look promising - we were 4th in the queue to check in and the person being served looked to be having issues with checking in. There were 2 people serving guests, but the gentlemen was just sitting there looking on. After 10-15 minutes of waiting, he finally served the 2nd person in the queue. After 30 minutes of waiting, we finally were served, BUT they couldn't find my booking. This was very odd as just 2 weeks earlier, they'd confirmed via booking.com that I could check in from 14:00. They hunted for another 10 minutes or so and came to the conclusion that they could not in any way, offer us a room for the night. We were extremely annoyed and shocked by this, having reserved months in advance. Also my sister doesn't get a night away very often so we had been really looking forward to a night away together. So we left our bags in the hotel, having parked up already and took the train into Cardiff, resigned to the fact that I'd have to drive back to Gloucestershire at midnight. On arriving home, I found an email from booking.com asking me to confirm that I hadn't checked in (confirmed with comments) and then an hour later, at midnight another email arrived stating the hotel had cancelled my booking. I called booking.com this morning who were extremely apologetic about what happened and confirmed the booking had been in place still. They will take it up with the hotel. Booking.com's customer service has at least been very good. I have also tried to contact the hotel directly, but there is a recorded message and I cannot leave a voicemail as their inbox is full. who knows now if they'll try to charge me. It's been quite an unbelievable and unpleasant experience, which marred our enjoyment of the evening.

Avoid. Arrived at the hotel on Friday afternoon, only to be told that they did not have our reservation, despite me having both an email confirmation, and also I was able to show the reservation on their own website. Extremely poor Customer Service as well. The Receptionist was too busy chatting to a colleague, who interrupted our conversation, to work out how to use a tape-measure to check the size of the TV! They were "fully booked", by that I take it they have a policy of over-booking to ensure that they are full, hence the numerous reviews with regards last minute cancellations. Thankfully I was able to book another hotel near-by at last minute.

My husband and I booked this hotel ( also called Pallette Modern Newport) weeks before a concert we were going to in Cardiff via Booking.com .We travelled a long way to be there - checked the night before that my booking was confirmed . When we arrived they said there was no booking in our name. Checked my Booking.com account and had cancelled our booking just 4.5 hours before check in time!! Left us high and dry on a very busy Friday night . By the time we found somewhere else to stay we had missed the beginning of concert and had no time to eat . Sounds like by other reviews they have a habit of doing this. Never again !

THIS HOTEL IS A FARCE, also known as Pallette Modern. Guaranteed they will cancel your booking a few days before. We had 5 rooms booked and slowly one by one they said a problem with the room and we need to cancel. Seen it on loads of previous reviews but thought no we will be ok - we wasn’t! Cancelled on us - jokers stay clear

Hotel poorly managed staff rude cannot take responsibility. Was put in a severely damp room with damp patch hidden by spair bed and curtains. My clothes that were on spair bed damaged by mould over 4 days. Staff took no responsibility and refused contact details of managers - extremely rude and uncaring. Second time around was put in a room with no signal then moved to another with broken chair that they failed to change 2 days. Room NOT cleaned as policy is clean after 3 days. Disguting!!!

With a little more effort and attention to detail this could be a brilliant place to stay. The building is full of character and the reception area is okay, but with a bit of effort it could be stunning. My room was clean and a decent size, although there was quite a few areas that needed dusting and the walls were due a coat of paint. But the main problem was air circulation, the windows in the room were sealed shut and the aircon was switched off (I asked about the aircon and was told it would not be switched on until the summer). With the room being so hot I woke up in a room that felt uncomfortable and stuffy. The only way I could refresh the room was to wedge the door open. The other main issue is the noise, if your in a room with the last two numbers between 01 & 10 you should be fine. If the last two numbers are 14 and over your probably not going to get much sleep. The noise from the club is unreal, the bass can be felt through the walls and floor. I really don't think they should be putting guests in the rooms at that end of the building until they reduce the level of noise considerably. The building is really nice, and the rooms are large. With a bit more attention and some minor adjustments this could be a great hotel, but unfortunately I think the hotel will end up like a lot of the others in Newport and be used as temporary accommodation rather than focusing on being a great hotel.

Nice clean hotel that included free cooked breakfast. Comfortable and clean bedroom Location was perfect with off site parking and the train station both a minutes walk away. Close to Newport market with its incredible food court and close to music venue Le Pub which was reason for our stay

Was a bit uncertain about booking this hotel due to reviews but we found it to be comfortable and clean. We had a double room with double and single bed, nice bathroom and plenty of towels. There was also a kettle, cups, tea and coffee. When we entered the room it was a bit cold but we turned off the air conditioning and it was fine after that. Staff were friendly and pleasant so we were quite happy. There is not a bar there but there are plenty of places very close by.

I had a comfortable stay at a budget price

Great short stay, parking nearby on NCP Newport High Street. Short walk from shopping centre. Room did have burns in the carpet and bedding had eyeliner/mascara stains on arrival

Newport was busy as there was a conference being held at the time of my stay. My usual hotel was fully booked so I stayed at the Belvilla, I could only book the assisted room as it was all that was available. It was very clean with a nice size bed which was very comfortable, room was clean and well presented. Good quality bed linen and towels, loads of coffee and tea . I had a great nights sleep and had a nice cooked breakfast in the morning which was included in the room price. Staff were very friendly and check in was a dream, breakfast was very well run even though the hotel was busy with all choices available and freshly cooked.

Proximity to station. Quiet.

In town centre, yet i vaguely hear the noise outside and i had a good night sleep on a comfy double bed. Clean bathroom.

Excellent location, ideally situated within 5 minutes of the railway station, and in the centre of town. Comfortable room, with good WiFi, and good cooked breakfast.

Good central location, near bars, restaurants,shops etc.

We couldn't find a free place to park but the pay for park was reasonably priced. Location of hotel is in a pedestrian only area. Great location for eating out. Room was lovely

Clean comfortable room within easy walking distance of the city centre and train station. Friendly, helpful staff.

It was good but the fact the only parking is separate and you have to pay stupid prices and it doesn’t even let you in to the building

1 night stay Couple

I booked this hotel last December as part of a family treat but have been left high and dry when they cancelled my booking last minute with no explanation. Reading other reviews since, I see that I am not the only person who has had this experience with this hotel. My booking was through Booking.com and am finding it practically impossible to track down my refund, won't be using them again either. Avoid at all costs.

Lots of car parking areas and the train station all within a few minutes walk.Great selection for breakfast-Scrambled eggs,Sausages, bacon, hashbrowns,mushrooms ,tomatoes. Toast,,cereal etc.Very polite staff.slight noise from bar or nightclub next door but it didn't affect us at all.Great price-really easy to get into Cardiff.Would definitely stay again

Spacious rooms, clean, breakfast good, front desk staff tried to be helpful however no authority. Noisy club music? til 5am, for us Oldies too much and little sleep. A couple of exterior booking sites state free parking which is incorrect. These last 2 comments would encourage us not to stay again.

Very good.

Very good location. Very clean. Good breakfast. Good size bedrooms.

Absolutely disgusting!!! Flies in the bed Freezing cold in the room My son is now full of cold!!! Manager attitude is disgusting !!! The mannerisms was foul The man said he was going to write a report on the tv no working to find out he didn’t in the morning they all in it together!

Really friendly staff - Jidi and the other staff were lovely

Very nice place with lovely staff

Would recommend this Hotel. Staff were brilliant, nothing was to much trouble for them, very helpful. Checking in was straight forward. Room was very clean, beds were very comfortable, It served our purpose.

It was a lovely stay and the staff was friendly

Lovely clean rooms. Staff great, especially Huda at reception. Central to nearby pubs, restaurants and sports ground. All good until 11.30pm when a nearby nightclub kicked off. Earplugs are provided and required.

Good stay again, Jidi was very helpful, efficient and welcoming.

Breakfast is advertised from 6:00am, when I checked in I was told 7:00am. I was catching a train to London at 6:40 . I would have stayed at the Merque Hotel

Do not book this hotel. I booked three rooms for a group and one month before arrival, they cancelled the three bookings. The "Guest Experience Manager" said the rooms were not up to OYO Hotels standard and so he cancelled our booking. He tried to reassure me that we would not be charged any money for this booking! He felt I should be grateful not to be charged for a cancelled booking!! This is not a proper hotel. They have no idea how to run a hotel and they should be removed from all Internet booking platforms. We are left without accommodation having been dumped by this hotel. Avoid Avoid Avoid!

Stayed many times here but not recently until yesterday. The previous owners did not run the hotel well. However it is back to being run by good effective and friendly staff, breakfast is back on too. I will be back.

We booked this hotel and paid in full last year for next weekend when I am running the Newport Marathon. We were contacted last night to say that our room had been cancelled due to 'some unavoidable circumstances'. They claimed they had tried to phone (they had not), did not respond to messages and the contact number provided at booking does not even exist. We have spent the last 24hrs trying to get our money back as hotels.com's initial position was that we had to get the refund from the hotel (that is impossible to contact). The hotel also had removed the cancellation message from the chat which makes me think they may well be trying to claim a no show and refuse to refund. We are now left without a hotel the week before we are arriving with very little accommodation available at obviously premium pricing so if you want to be sure you have a room when you arrive in Newport then do not book this hotel under any circumstances!!

Booked via a booking.com. Turned up early asking to leave our case, was told no, left luggage was full. We left and looked at each other with wrinkled noses, I couldn't stay there as it stunk of drains. I went back in and explained we'd cancelled, when I why I was honest without being rude. I was told I would still be charged, thankfully not, I had free cancellation option. Currently in a lovely room in the mercure with a stunning view, and room was ready when we arrived at 1pm! We were actually done a favour when they refused to look after our case. Room is £20 more but, worth every penny. It's sad as we've previously stayed at the hotel when it was the salurian and loved it.

Really impressed! Working trip. Great room - good lights for working at desk. Comfy bed. The room was super clean. Breakfast in morning was better than expected & all the milks / fruit etc were carefully labelled showing great hygiene diligence. My main contact with staff was a lady - name began with R . She was a star. I do think the hotel needs to get better signage as it’s not clear from the pathway as to whether it’s an office or hotel. I will look forward to staying there again. BTW the Newport Market which has an awesome food market is very close to hotel. I had great Greek food & a cheesecake for a sensible price. Thanks R & your staff Great stay

Excellent stay, only downside was unable to open room windows and air con does not work. Extremely warm in room but staff and facilities were on point

Me and my husband stayed for 1 night which we picked due to the great central location for food and drinks - the room was spacious, bed was comfortable, good shower in a lovely bathroom and the room was mostly clean. There were a few burn holes in the carpet and the windows could be doing with a proper clean but didn’t bother us. There was a bit of a musty smell, mainly in the corridors. Hotel is next to a nightclub so it was a bit noisy but we had ear plugs so didn’t bother is too much (I think the reception staff give guests ear plugs if asked so it must be a common complaint). Cooked breakfast buffet style was nice and set us up for the day ahead. Overall, not a bad stay and suited our needs for 1 night.

Very good quality for money paid. Very nice self-service breakfast plenty offers and clean.

I had a wonderful time at the hotel. We were treated well by the staff. One name I would like to mention is Mr. Rohit. He took care of everything for us. The hospitality and breakfast really appreciable. I would urge you guys to have a dedicated parking section for the hotel.

Super helpful staff, great value for money.

Wasn't particularly easy to find as wasn't sign posted very well! But once we were inside we were greeted by a very friendly and helpful member of staff, said her name was "maryam". Very pleasant and helpful. Great room Great service Breakfast wasy easy and nice Would stay again Thanks

This hotel is beautiful, clean and very welcoming . We enjoyed our stay and even wanted to extend our time 😅It’s close to the city center and the other site seeing parts of south Wales . Thanks to management for maintaining the standards of this hotel .

Comfortable and clean. Staff were very friendly.

The area is very central, so can be quite noisy, there is a night club near the hotel, it was very loud on Friday night. Our room was not very clean tbh, the trash bin was not emptied after a previous guest and the bathroom required a better clean. But overall it was ok, bedlinen were clean, towels were new and fluffy, thank you for bottled water in the room, it's a very nice thought.

Lovely hotel if run properly, had to ask for towels, bed was never changed in 5 days, milk tea sugar was never filled up, bin was never emptied, heating was to much, no air condensation on windows and was running off. Yes I reported all but nothing was ever done 1/10

Very cheap Looks like an old premier inn Good condition Oddly I had an extra mattress on the floor in my room that wasn’t made up…? Breakfast was reasonable and good to have included Easy walking distance to shops etc and there was a car park (NCP) that was reasonable nearby

2nd time staying as a back up to my usual hotel in Newport, room was functional and clean. Issue with drainage in the shower, very slow to drain away. Kettle did not work, it tripped the room power but was able to trip back in on the rcd in the room. Breakfast was a simple continental type, with cereals, bread for toast, and some cheeses and meats. Only a domestic toaster so there was a wait to use. But overall a pleasant stay.

Was nice and quiet , wasn’t the cleanest , carpet looked as if It hadnt been hoovered and grubby marks on the walls

noice

I stayed here for 2 nights. Thursday and Friday night. The hotel is in the middle of town so it is very noisy because of the pubs and clubs playing their music until 3am. The hotel was a very nice place to stay and the room was very clean and modern. Breakfast in the mornings were continental but there was a good selection to choose from. Apart from the music in the early hours of the morning I would stay here again.

Arrived to stay and the place was shut down!!!! Booking.com seemingly unaware it had closed down...there customer service was useless. The hotel website was still giving availability. We thankfully managed to book a far better hotel 5 mins away for the same price. The owners of hotel should be utterly ashamed of themselves and booking.com seriously need to up their game!!!!

Booked this months ago only to arrive to find closed down ! Absolutely no contact from the company or Expedia about the closure,

DONT BOOK AS THIS HOTEL HAS SHUT DOWN BUT HOTELS COM WONT TELL YOU, YOU ONLY FIND OUT WHEN YOU ARRIVE AND THEN HOTELS.COM DO NOTHING TO HELP YOU AND LEAVE YOU STRANDED WITHOUT ANYWHERE TO STAY AFTER SPENDING 3 HOURS ON THE PHONE TO THEM -UTTERLEY USELESS CUSTOMER SERVICE!!!!!!!!!

We arrived to find it had closed, with no notification at all from Expedia. Was still even showing on the website.

THIS HOTEL IS CLOSED DOWN! DO NOT BOOK

Booked this hotel in April for sons graduation in July. Only discovered day before setting off it was closed (thanks to other reviews) this hotel was also know as the black iris Newport, no trace on the web, wife phoned and spoke to "staff' who confirmed it was shut and closed in February!! Nice one booking.com perhaps remove it from your site!

AS WE DID NOT ACTUALLY STAY IN THE HOTEL, DUE TO THEM CLOSING THEIR DOORS APPROXIMATELY 2 WEEKS BEFORE OUR STAY, WITH NO NOTIFICATIONS WHATSOEVER. I CANNOT TRUTHFULLY ANSWER THE QUESTIONS. IT WAS BOOKED VIA "BOOKING.COM" (Who werent interested in my complaint") This was 11th June, PINK was in Cardiff, i know from the amount of folk waiting outside the hotel, we were not alone. At this point, the hotel were still advertising on Booking.Com. my advice? - AVOID AT ALL COSTS!!

I booked this hotel last year but arrived to find the hotel closed, with the phone not being answered and no sign of it having been open recently. I had booked through Booking.com and they cancelled my booking without charge. They offered to find me other accommodation options but I had already found another hotel. So my learned lesson is to check before setting out that things haven't changed!!

This hotel is closed

**THIS HOTEL HAS CLOSED DOWN 2 WEEKS AGO*** WE HAD NO EMAIL OR CONTACT FROM HOTEL OR HOTELS.COM. Turned up (several other couples also there in same situation) to find the Hotel empty/shut. No answer on phone, not even a note on the door. We had to rely on nearby Travel Lodge staff who were super helpful to inform us. Pink was playing at Cardiff Prinicipality, so we knew area was Sold out. V v lucky to get a cancellation at another hotel (but at hugely inflated price).

This hotel is now CLOSED. Do not arrive or book as we did yesterday to find it locked and shut down, having to shell out more money for another hotel. None of the contact options were available and their phone number just rang with no answer to their messages. Again, this hotel is CLOSED. DO NOT BOOK.

This hotel needs to be shut down and removed from your site. Absolutely attorcious experience. Booked for 4 rooms for 2 nights. On check in I was advised that only 1 night was available. We were asked to show our Hotels .com invoice and then paid 50% of the total invoice on a portable card reader. It gets better…….. Walked up the filthy stairwell to my room to find it was a room that had not been serviced and or was someone else’s room.

So bad it was laughable. Impolite welcome from the staff, no facilities open in the ground floor i.e. coffee bar /drinks machine, stains on the bedroom wall (not human, but we had to check), and t-bags thrown onto the table with no coverings /box. Bed linen was clean, as was the bathroom, but we were awake most of the night due to adjoining nightclub, and thereafter fellow guests talking and banging doors at 4am. Plus, no staff in reception on departure - so we couldn't get back into the hotel after we'd been out for a coffee.

Got the job done for what I needed, but I can see every reason for people not to like it. Staff seemed like they didn't want to be there, the fittings in some of the fixtures and furniture in the room where loose, no WiFi password given despite access being advertised. Noisy area, but it's a Saturday night in Newport and I don't sleep well travelling anyway.

No welcome on arrival. Smashed card machine. Room was dirty, moved the bed to revover something dropped, disgusting under there, so much rubbish. Chewing gum in the sink plug hole. Loud music til 0400 thanks to a club outside, admittedly not the hotels fault, but dont go there expecting a decent nights sleep.

Bad smelling corridors. Weird deserted cafe that was closed at reception. Not the friendliest staff when we checked in. No one there when we checked out. Very good location Clean bed linen

Room was clean and tidy, but general areas run down and lacked care. Staff not very visible at all. Right near pubs and clubs, so a bit noisy but ok. Fine for price and as a lone traveller for one night, but wouldn’t take family.

Walked in and stayed half an hour to long. When we arrived, there was nobody on reception and reception was nothing like the photos we had seen. It looked like somebody had had a fight with a front reception desk and ripped off the sign off and smashed their card reader as you walk through the doors to go to the rooms, there is a smell of smoke throughout the whole building, I’m being pregnant at the time this was not safe environment for myself. I arrived to the room on first impressions I thought okay I can manage a night here until I pulled back the bed covers to reveal three stains what I can only describe as blood. We tried to contact reception to arrange a refund as we needed to leave. However nobody answered I called who we booked with and they said they had spoke to them. I have called them every day for three weeks for them to ignore my calls over half the time, and the other half feed me lies, I’ve been told I’m getting a refund however this has not happened yet two weeks after being promised. They told myself I would be getting a refund but when I booked with contacted them they said they wouldn’t be. I don’t often reviews but felt I needed to for this accommodation at four months pregnant. It caused me nothing but stress and put me in an awfully uncomfortable situation and still to this day causing nothing, but and I have had to take the matter further.

Really professional friendly helpful staff, nice rooms ideal location and great hotel.

Checked into this hotel yesterday, I mean the hotel doesn’t even look like it’s completed work! The rooms are exactly the same design as premier inn. Air con wouldn’t work in my room. I was literally suffocating in the room as windows don’t open, and air con was faulty! I then called the receptionist who was extremely rude, asking me why I came there then! I mean you say crap like that to guests!

I decided not to stay in this grubby, smelly hotel that had the feel of a hostel! I have literally never done this before, but I chose to sleep on a friend’s sofa at the age of 67 rather than stay at this hotel. I was unable to claim a refund because I hadn’t paid the extra amount. I’m still very angry about it, because as a woman travelling alone I would have felt unsafe in this tatty, unkempt, dilapidated place. I’ve stayed in hotels on all but one continent on the planet, but this is the first I’ve refused to stay in.

AVOID AT ALL COSTS. Booked this place for one overnight stay. We went somewhere else. The place looks deserted. No staff. Had to speak to a man on ‘check in’ via a video phone. Looks like it’s been abandoned. Didn’t feel safe to stay there. Will be trying to get a refund. Terrible.

First impression of the hotel was terrible, 3 guys sitting at the front desk very intimidating, hardly spoke word of English and not very friendly. Bar wasn't open and downstairs was all closed off. Room itself was nice but only one mug and a tea bag for 2 people. I asked for more but never received. Overall the reception people made me feel uncomfortable and unwelcomed.

Air con broken. No opening windows Many surrounding rooms in a state of disrepair and left open. Reception area and hallways dirty

Decent, if basic, hotel. Room was clean, modern and well decorated. Bathroom and shower also fine. However, despite being booked in for bed and breakfast, no food was to be seen when I went to the dining area and there were no staff around (including at the very basic reception desk) to take this up with.

Awful . If you want to sleep after the Very Loud music from the club over the road until 3AM then this is just the place for you . Even when I complained at midnight the two guys at the desk clearly didn’t care whatsoever . DO NOT GO HERE !!!! The club was open on a TUESDAY ! So must be every single night . I only wished I checked the reviews before booking , it was recommended by Booking.com , who I will NEVER use again either .

Bed was comfortable. The bars are noisy, it was the weekend, but the base is very loud, and goes on until late. The entrance to the hotel was nice and tidy, and we were able to check in early, from there it all got interesting, the room key cards have different room numbers on them, mine did not work, it was not even programmed for the room, we went out and when we returned the same, key did not work, went down to reception, was given another key, room number was written on it not programmed, followed to the room by a member of staff, he let us in with his master key, was given a random card to put in the electric key inside the room. This was the same for another couple. It would seem that they had no facility to reprogramme the cards, just to write room numbers on them in permanent marker! Good job the front desk is 24/7. The room was ok, a little tired, but bearable. If the key cards issue was sorted then it would be ok. Everything seemed to be running off random bits of paper.

We used this hotel as it was close to a job that we were doing. For a stay as a couple, I’d give it a wide berth. Staff were friendly and efficient enough, no complaints there. Hotel was same decor as a premier inn but obviously lacks the same funding. Hotel was soulless and needs a revamp. It’s definitely not a boutique hotel or a 4star. No breakfast, no bar! 2 stars at most.

Very noisy due to nightclubs staying until 3:30 AM being in proximity. No daily room service .

Really amazing Staff and very helpful, great sized rooms also.